A client service supervisor oversees, leads, and trains a company's service staff. They investigate and solve product and service complaints.
Client service supervisors need to build a strong team and shape staff behaviors to accomplish desired results. They play a collaborative role in growing and implementing standards and processes. They also maintain documentation, such as correspondence and operational records, and communicate promotional offers to customers.
To ensure success, client service supervisors need to employ prudence and tact in interacting with others and be focused on customer and staff retention. To flourish in this position, applicants must be able to perform to a high level of accuracy and should be meticulous and organized.
For this position, applicants need a high school diploma, GED, or suitable equivalent alongside two or more years of work experience in a similar position.
There is more than meets the eye when it comes to being a client service supervisor. For example, did you know that they make an average of $30.19 an hour? That's $62,791 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many client service supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and customer-service skills.
When it comes to the most important skills required to be a client service supervisor, we found that a lot of resumes listed 22.4% of client service supervisors included procedures, while 11.1% of resumes included company policies, and 9.8% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the client service supervisor job title. But what industry to start with? Most client service supervisors actually find jobs in the finance and health care industries.
If you're interested in becoming a client service supervisor, one of the first things to consider is how much education you need. We've determined that 54.5% of client service supervisors have a bachelor's degree. In terms of higher education levels, we found that 6.1% of client service supervisors have master's degrees. Even though most client service supervisors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a client service supervisor. When we researched the most common majors for a client service supervisor, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on client service supervisor resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a client service supervisor. In fact, many client service supervisor jobs require experience in a role such as customer service representative. Meanwhile, many client service supervisors also have previous career experience in roles such as service representative or administrative assistant.