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Working As a Client Service Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $69,000

    Average Salary

What Does A Client Service Supervisor Do At First Bank

* Ensures and is held accountable for informing the Branch Manager or next level of management regarding audit integrity, risk management and security of the branch
* Actively interact with new and existing clients; resolves client concerns and issues when the next level of authority is needed
* May open new accounts and assist clients with account questions as necessary
* Assists in the planning of and participates in all branch sales meetings
* Disseminates company communications and policy changes as needed
* Provides input with regard to staff performance for the annual performance appraisal process
* Initiating and identifying sales opportunities to ensure branch goals are met/exceeded
* May oversee the branch in the absence of the Branch Manager

What Does A Client Service Supervisor Do At Tourico Holidays

* Responsibilities for this position include but are not limited to the following:
* Monitoring all team members each month for quality and training purposes
* Provides feedback in the form of QA on various types of calls
* The Supervisor will be responsible to provide guidance and perform prescribed actions as necessary based on team members performance
* Drive KPI performance for each team member
* Providing on-going coaching to all agents / associates within their team
* Providing a bi-weekly one on one progress report to each team member
* Responding to department emails and following up with any requests or issues
* Managing the floor when needed to ensure SLAs and Quality standards are being met
* Preparing weekly and monthly statistics summarizing their team’s status including attendance, probations and performance warnings; and submitting these statistics to their Director for review
* Required Knowledge/Skills/Abilities
* years of call center / hotel environment
* years of leadership experience
* Experience in building a strong team is preferred
* Working knowledge of Word, Excel, Outlook and Internet Explorer
* Excellent oral and written communication skills
* Must be able to effectively communicate between customer, staff and management
* Must have strong interactive, planning and time management skills
* A strong ability to develop, evaluate and motivate team members
* The ability to resolve conflict among team members

What Does A Client Service Supervisor Do At Willis

* RESONSIBILITIES**(include, but are not limited to):
* Development of Department Annual plan and budget.
* Direct management and oversight of Process & Service providing employees.
* Collaboration with offsite teams with shared accountabilities.
* Ownership and accountability for creation, achievement, and assessment of performance against departmental goals.
* Drive service excellence across the organization including leading process improvement initiatives using commonly accepted methodologies (e.g.
* LEAN, Six Sigma, etc.).
* Management of multiple employees and potentially, business units with diverse technical requirements.
* Serving as an in-house authority for operational processing functions.
* Clearly and consistently communicating with the team.
* Hiring, coaching, developing, correcting, appraising, and mentoring of team.
* Effectively managing change.
* Developing and reinforcing relationships with other department Supervisors, Leaders, and Business Representatives including: Field Offices, Technology Resources, and Product or Process Owners.
* Enforcing compliance and regulatory controls

What Does A Client Service Supervisor Do At Kforce

Create/Maintain high quality Private Equity (PE) and Real Estate (RE) Investment fund operating standards, procedures/best practices and quality controls

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Average Length of Employment
Service Manager 4.0 years
Service Supervisor 3.9 years
Support Supervisor 3.6 years
Top Careers Before Client Service Supervisor
Supervisor 6.7%
Manager 4.0%
Internship 3.8%
Top Careers After Client Service Supervisor
Recruiter 8.4%
Manager 6.0%
Supervisor 3.1%

Do you work as a Client Service Supervisor?

Average Yearly Salary
$69,000
Show Salaries
$48,000
Min 10%
$69,000
Median 50%
$69,000
Median 50%
$69,000
Median 50%
$69,000
Median 50%
$69,000
Median 50%
$69,000
Median 50%
$69,000
Median 50%
$100,000
Max 90%
Best Paying Company
Royal Bank of Canada
Highest Paying City
New York, NY
Highest Paying State
New York
Avg Experience Level
3.1 years
How much does a Client Service Supervisor make at top companies?
The national average salary for a Client Service Supervisor in the United States is $69,744 per year or $34 per hour. Those in the bottom 10 percent make under $48,000 a year, and the top 10 percent make over $100,000.

Real Client Service Supervisor Salaries

Job Title Company Location Start Date Salary
Client Services Supervisor Experian Marketing Solutions, Inc. New York, NY Aug 02, 2012 $118,905
Client Services Supervisor Sumitomo Trust & Banking Co. (U.S.A.) Hoboken, NJ Dec 08, 2011 $83,000
Client Services Supervisor, Fund Accounting Brown Brothers Harriman & Co. Boston, MA Sep 01, 2015 $70,500
Client Services Supervisor Sumitomo Trust & Banking Co. (U.S.A.) Hoboken, NJ Oct 01, 2010 $70,000 -
$80,000
Client Service Supervisor, Custody Brown Brothers Harriman & Co. Boston, MA Aug 31, 2016 $60,000
Client Service Supervisor Polaris Project Washington, DC May 31, 2013 $55,000
Client Service Supervisor Polaris Project Washington, DC Oct 01, 2011 $55,000
Client Services Supervisor Polaris Project Washington, DC Aug 04, 2011 $55,000

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Top Skills for A Client Service Supervisor

  1. Client Service Representatives
  2. Customer Service
  3. Weekly Payroll
You can check out examples of real life uses of top skills on resumes here:
  • Conduct supervisory responsibilities including, training, scheduling, and evaluation of Client Service Representatives.
  • Manage team of client service representatives responsible for customer service delivery and call center operations for all service aspects of health insurance
  • Conducted weekly supervision meetings and prepared annual performance assessments, submitted documentation for weekly payroll.
  • Begin to develop business relationships with partners focusing on deepening client relationships and cross-selling.
  • Coordinated team functions including positive and developmental feedback, scheduling, interviewing, performance reviews, and monitoring.

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Top 10 Best States for Client Service Supervisors

  1. Connecticut
  2. New York
  3. Nevada
  4. Rhode Island
  5. Delaware
  6. New Hampshire
  7. Minnesota
  8. Massachusetts
  9. New Jersey
  10. Maine
  • (338 jobs)
  • (1,212 jobs)
  • (219 jobs)
  • (79 jobs)
  • (78 jobs)
  • (131 jobs)
  • (629 jobs)
  • (788 jobs)
  • (671 jobs)
  • (81 jobs)

Client Service Supervisor Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,439 Client Service Supervisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Client Service Supervisor Resume

View Resume Examples

Client Service Supervisor Demographics

Gender

Female

61.9%

Male

29.3%

Unknown

8.8%
Ethnicity

White

62.9%

Hispanic or Latino

16.6%

Black or African American

11.2%

Asian

5.7%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

75.8%

French

6.5%

Portuguese

4.8%

Chinese

1.6%

German

1.6%

Carrier

1.6%

Cantonese

1.6%

Mandarin

1.6%

Arabic

1.6%

Korean

1.6%

Italian

1.6%
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Client Service Supervisor Education

Schools

University of Phoenix

28.4%

Strayer University

6.4%

Kaplan University

5.6%

Southern New Hampshire University

5.2%

Pennsylvania State University

4.8%

Northeastern University

4.8%

Colorado Technical University

4.0%

Temple University

3.6%

Texas State University

3.6%

Capella University

3.6%

University of North Texas

3.2%

Michigan State University

3.2%

Ashford University

3.2%

National Louis University

3.2%

Sam Houston State University

3.2%

University of South Florida

2.8%

New York University

2.8%

Portland State University

2.8%

Eastern Michigan University

2.8%

University of Wisconsin - Milwaukee

2.8%
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Majors

Business

37.3%

Human Resources Management

5.9%

Management

5.8%

Communication

5.8%

Health Care Administration

5.1%

Psychology

4.8%

Accounting

4.6%

Marketing

4.3%

Criminal Justice

3.6%

Nursing

2.9%

Finance

2.6%

Education

2.3%

General Studies

2.2%

English

2.2%

Computer Information Systems

2.2%

Biology

2.1%

Liberal Arts

1.9%

Sociology

1.8%

Political Science

1.4%

Computer Science

1.3%
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Degrees

Bachelors

45.8%

Other

21.7%

Masters

14.3%

Associate

11.7%

Certificate

4.1%

Diploma

1.2%

Doctorate

0.8%

License

0.4%
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Top Client Service Supervisor Employers

Jobs From Top Client Service Supervisor Employers

Client Service Supervisor Videos

A Day in the Life of a Hewden Service Supervisor at Willenhall

Chris Seeger: Senior Client Services Manager

Summit Roll Call: Paul Pavarini, Client Service Manager, Columbia University

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Updated May 19, 2020