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Become A Client Service Supervisor

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Working As A Client Service Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $61,570

    Average Salary

What Does A Client Service Supervisor Do At First Bank

* Ensures and is held accountable for informing the Branch Manager or next level of management regarding audit integrity, risk management and security of the branch
* Actively interact with new and existing clients; resolves client concerns and issues when the next level of authority is needed
* May open new accounts and assist clients with account questions as necessary
* Assists in the planning of and participates in all branch sales meetings
* Disseminates company communications and policy changes as needed
* Provides input with regard to staff performance for the annual performance appraisal process
* Initiating and identifying sales opportunities to ensure branch goals are met/exceeded
* May oversee the branch in the absence of the Branch Manager

What Does A Client Service Supervisor Do At Tourico Holidays

* Responsibilities for this position include but are not limited to the following:
* Monitoring all team members each month for quality and training purposes
* Provides feedback in the form of QA on various types of calls
* The Supervisor will be responsible to provide guidance and perform prescribed actions as necessary based on team members performance
* Drive KPI performance for each team member
* Providing on-going coaching to all agents / associates within their team
* Providing a bi-weekly one on one progress report to each team member
* Responding to department emails and following up with any requests or issues
* Managing the floor when needed to ensure SLAs and Quality standards are being met
* Preparing weekly and monthly statistics summarizing their team’s status including attendance, probations and performance warnings; and submitting these statistics to their Director for review
* Required Knowledge/Skills/Abilities
* years of call center / hotel environment
* years of leadership experience
* Experience in building a strong team is preferred
* Working knowledge of Word, Excel, Outlook and Internet Explorer
* Excellent oral and written communication skills
* Must be able to effectively communicate between customer, staff and management
* Must have strong interactive, planning and time management skills
* A strong ability to develop, evaluate and motivate team members
* The ability to resolve conflict among team members

What Does A Client Service Supervisor Do At Willis

* RESONSIBILITIES**(include, but are not limited to):
* Development of Department Annual plan and budget.
* Direct management and oversight of Process & Service providing employees.
* Collaboration with offsite teams with shared accountabilities.
* Ownership and accountability for creation, achievement, and assessment of performance against departmental goals.
* Drive service excellence across the organization including leading process improvement initiatives using commonly accepted methodologies (e.g.
* LEAN, Six Sigma, etc.).
* Management of multiple employees and potentially, business units with diverse technical requirements.
* Serving as an in-house authority for operational processing functions.
* Clearly and consistently communicating with the team.
* Hiring, coaching, developing, correcting, appraising, and mentoring of team.
* Effectively managing change.
* Developing and reinforcing relationships with other department Supervisors, Leaders, and Business Representatives including: Field Offices, Technology Resources, and Product or Process Owners.
* Enforcing compliance and regulatory controls

What Does A Client Service Supervisor Do At Kforce

Create/Maintain high quality Private Equity (PE) and Real Estate (RE) Investment fund operating standards, procedures/best practices and quality controls

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Client Service Supervisor Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Service Manager 3.9 years
Service Supervisor 3.8 years
Service Lead 3.0 years
Top Employers Before
Supervisor 6.3%
Internship 3.9%
Manager 3.5%
Recruiter 3.3%
Top Employers After
Recruiter 9.3%
Manager 5.5%
Consultant 3.2%
Supervisor 3.0%

Do you work as a Client Service Supervisor?

Client Service Supervisor Demographics

Gender

Female

67.8%

Male

30.1%

Unknown

2.1%
Ethnicity

White

63.0%

Hispanic or Latino

16.5%

Black or African American

10.9%

Asian

6.0%

Unknown

3.6%
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Languages Spoken

Spanish

76.2%

French

9.5%

Chinese

2.4%

Carrier

2.4%

Cantonese

2.4%

Mandarin

2.4%

Korean

2.4%

Italian

2.4%
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Client Service Supervisor Education

Schools

University of Phoenix

25.3%

Kaplan University

6.8%

Southern New Hampshire University

6.2%

Temple University

4.8%

Northeastern University

4.8%

Texas State University

4.1%

American InterContinental University

4.1%

Portland State University

4.1%

Sam Houston State University

4.1%

Strayer University

4.1%

Rockland Community College

3.4%

University of North Texas

3.4%

Eastern Michigan University

3.4%

Northern Arizona University

3.4%

Colorado Technical University

3.4%

Capella University

3.4%

University of South Florida

2.7%

Michigan State University

2.7%

University of Nevada - Las Vegas

2.7%

Ashford University

2.7%
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Majors

Business

37.6%

Human Resources Management

6.3%

Management

6.1%

Communication

6.0%

Psychology

5.7%

Health Care Administration

4.2%

Marketing

3.9%

Accounting

3.9%

Nursing

3.2%

Criminal Justice

3.1%

Finance

3.1%

Education

2.2%

Biology

2.0%

English

2.0%

Political Science

2.0%

Sociology

1.9%

Computer Information Systems

1.9%

Computer Science

1.6%

General Studies

1.6%

Liberal Arts

1.6%
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Degrees

Bachelors

44.9%

Other

21.7%

Masters

15.7%

Associate

11.2%

Certificate

3.7%

Doctorate

1.3%

Diploma

1.1%

License

0.6%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Client Service Supervisor Salaries

Job Title Company Location Start Date Salary
Client Services Supervisor Experian Marketing Solutions, Inc. New York, NY Aug 02, 2012 $118,905
Client Services Supervisor Sumitomo Trust & Banking Co. (U.S.A.) Hoboken, NJ Dec 08, 2011 $83,000
Client Services Supervisor, Fund Accounting Brown Brothers Harriman & Co. Boston, MA Sep 01, 2015 $70,500
Client Services Supervisor Sumitomo Trust & Banking Co. (U.S.A.) Hoboken, NJ Oct 01, 2010 $70,000 -
$80,000
Client Service Supervisor, Custody Brown Brothers Harriman & Co. Boston, MA Aug 31, 2016 $60,000
Client Service Supervisor Polaris Project Washington, DC May 31, 2013 $55,000
Client Service Supervisor Polaris Project Washington, DC Oct 01, 2011 $55,000
Client Services Supervisor Polaris Project Washington, DC Aug 04, 2011 $55,000

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Top Skills for A Client Service Supervisor

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  1. Client Service
  2. Payroll
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Developed and implemented approved Client Services operational improvement plans, new programs, and expansions.
  • Managed and administered all human resource functions, including recruiting, employee relations, payroll, workers compensation, and safety.
  • Created employee training program emphasizing sales, business-to-business e-commerce and customer service training.
  • Coordinated team functions including positive and developmental feedback, scheduling, interviewing, performance reviews, and monitoring.
  • Supervised 5-7 Client Service Representatives, numerous volunteers, and community service volunteers daily.

How Would You Rate Working As a Client Service Supervisor?

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Top Client Service Supervisor Employers

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Jobs From Top Client Service Supervisor Employers

Client Service Supervisor Videos

A Day in the Life of a Hewden Service Supervisor at Willenhall

Chris Seeger: Senior Client Services Manager

Summit Roll Call: Paul Pavarini, Client Service Manager, Columbia University

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