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Become A Client Service Supervisor

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Working As A Client Service Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $61,570

    Average Salary

What Does A Client Service Supervisor Do At Gallagher

* You will deliver high-quality client service consistent with operational standards and practices, while building relationships with existing clients
* You will manage and develop a high-performing team by being a champion for client service, collaboration, continuous improvement and dedication to people development
* In this role, you will be assigned a group of accounts to successfully handle
* Holds team members accountable for consistently achieving or exceeding productivity and performance metrics
* You will take a leadership role in the renewal process, ensuring that the best solution is delivered to the client
* This role will secure existing business and drive the sale of additional services and lines of coverage
* You will need to cultivate relationships and resolve issues quickly
* You will use systems, services and resources to execute work as efficiently as possible
* Consistently measures client satisfaction and takes appropriate action when gaps are identified

What Does A Client Service Supervisor Do At Community Health Systems

* Provides leadership to multiple staff members on the ESS team
* Coordinatesday-to-dayactivities to ensure timely completion of tasks and projects
* Interviews job applicants and participates in selection of staff;
* Ensures that staff maintain an appropriate work flow to meet department standards
* Implements unit work goals and monitors progress towards these goals;meets with staff accordingly to ensure goals are met.
* Conducts team and individual employee conferences to discuss or interpret departmental rules, regulations, policies and procedures, and performance problems
* Reviews case documentation for completeness and accuracy as well as taking necessary action to correct errors
* Provides direction and guidance in the appropriate application of policies and procedures to complex or unusual case circumstances
* Provides guidance in the use of systems and related tools to meet processing and reporting requirements
* Provides staff development
* Serves as the central point of contact regarding ESS services for the hospital leadership team and other key personnel at a specific location within a region.
* Eligibility Screening Services is an Equal Opportunity Employer

What Does A Client Service Supervisor Do At Thermo Fisher Scientific

* Develops, mentors and performs annual reviews for Project Managers, Associate Project Managers and Project Support Associates.
* Develops Performance Improvement Plans when necessary.
* Establishes goals for direct reports in accordance with company initiatives and vision.
* Manages the portfolio of projects and clients handled by the project management team and is responsible for the accurate and consistent execution of customer projects for assigned customers as well as all new customers.
* Provides support for customer issues related to projects for which PMs, APMs and PSAs are responsible when those parties determine the issues must be escalated.
* Identifies, develops and implements process improvements to improve overall efficiency and productivity of the project management team.
* Handles all personnel issues, timecard maintenance, PMDs and job descriptions as required for direct reports.
* Participates in sales and marketing activities such as customer and/or project kickoffs, teleconferences, customer visits, audits, estimates and quotations with Sales and other personnel.
* Initiates the involvement of appropriate departments and maintains continuous communication with those departments.
* Provides or coordinates training, including system training and SOP training on regular basis.
* Applies Good Manufacturing Principles in all areas of responsibility.
* Demonstrates and promotes the company vision

What Does A Client Service Supervisor Do At Asurion

* Supervise the daily operations and functions of the jewelry services team TN
* Manage the relationship and business activities of a portion of the jewelry depot network, and WJS.
* Main contact for WJS Admin questions. i.e. customer issues, claims processing, contract verifications & client coverage’s.
* Analyze depot performance, prepare and deliver monthly depot performance reports related to turn time, cost of service & buyout rate.
* Ensure weekly reports are completed in a timely matter. i.e. JCI Turn time reports, SC Created Claims reports for SR based customers
* Monitor buyouts that are delayed in the JCA to ensure payment is processed to reduce customer escalations.
* Weekly contact with service center representatives to ensure service delivery meets objectives.
* Provide management supporting the efforts and initiatives to include Accounts Payable, Sales and Marketing, Claims Department, and Client Implementations.
* Participate in the development of new strategies to improve service center performance, program effectiveness, and claim processing efficiency.
* Resolve escalations that originate from repair centers, clients/stores, lawyers, and our insurance partners as they present themselves.
* Ship domestic box in a box shipments when MRL labels fail after several attempts.
* Oversee the operations of the international jewelry care package process.
* Accountable for the successful implementation of processes to ensure that our client’s customers receive reliable, timely, consistent high quality service.
* Serve as the jewelry customer service expert.
* Oversee the operations of Jewelry Recovery
* Additional projects assigned business needs demand

What Does A Client Service Supervisor Do At CBRE

* Oversees the general administrative tasks of a local team to ensure deliverables are complete and resources are deployed where needed.
* Resolves customer complaints or answers customers' questions regarding policies and procedures.
* Reviews and approves listings and property budgets; ensures compliance with internal guidelines and policies; escalates approval(s) when necessary.
* May authorize expenses related to property listings.
* Conducts monthly review of property listings to ensure appropriate actions are taken at each stage of a listing (active, inactive, closed).
* Attends marketing calls/meetings; follows up with other department teams to ensure awareness and understanding of changes that may impact how services are provided to sales/client facing professionals.
* Coordinates and/or provide back-up support to the team during absences, attrition and/or heavy work overflow periods.
* May monitor team's PTO, approves time off requests, approves time cards.
* Trains new staff personnel.
* Ensures FCG, Mapping and Project budget forms are accurate and submitted within deadline frame.
* Assists management with implementation of training program for employees.
* Other duties as needed.
* SUPERVISORY RESPONSIBILITIES
* No formal supervisory responsibilities in this position.
* Provides informal assistance such as technical guidance, and/or training to coworkers.
* May lead project teams and/or plan, and supervise assignments of lower level employees

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Client Service Supervisor Demographics

Gender

  • Female

    68.1%
  • Male

    29.7%
  • Unknown

    2.2%

Ethnicity

  • White

    80.7%
  • Hispanic or Latino

    11.6%
  • Asian

    5.7%
  • Unknown

    1.5%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    75.6%
  • French

    9.8%
  • Chinese

    2.4%
  • Carrier

    2.4%
  • Cantonese

    2.4%
  • Mandarin

    2.4%
  • Korean

    2.4%
  • Italian

    2.4%
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Client Service Supervisor

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Client Service Supervisor Education

Client Service Supervisor

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Real Client Service Supervisor Salaries

Job Title Company Location Start Date Salary
Client Services Supervisor Experian Marketing Solutions, Inc. New York, NY Aug 02, 2012 $118,905
Client Services Supervisor Sumitomo Trust & Banking Co. (U.S.A.) Hoboken, NJ Dec 08, 2011 $83,000
Client Services Supervisor, Fund Accounting Brown Brothers Harriman & Co. Boston, MA Sep 01, 2015 $70,500
Client Services Supervisor Sumitomo Trust & Banking Co. (U.S.A.) Hoboken, NJ Oct 01, 2010 $70,000 -
$80,000
Client Service Supervisor, Custody Brown Brothers Harriman & Co. Boston, MA Aug 31, 2016 $60,000
Client Service Supervisor Polaris Project Washington, DC May 31, 2013 $55,000
Client Services Supervisor Polaris Project Washington, DC Aug 04, 2011 $55,000
Client Service Supervisor Polaris Project Washington, DC Oct 01, 2011 $55,000

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Top Skills for A Client Service Supervisor

ClientServiceRepresentativesWeeklyPayrollCustomerServiceRepresentativesSuperviseHumanResourcesNewClientsClientSatisfactionDataEntryPerformanceReviewsBackgroundChecksCustomerSatisfactionCorrectiveActionDisciplinaryActionsStaffMembersSuccessfulBusinessDevelopmentInternetEnsureComplianceDirectReportsCounselCompanyPolicies

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Top Client Service Supervisor Skills

  1. Client Service Representatives
  2. Weekly Payroll
  3. Customer Service Representatives
You can check out examples of real life uses of top skills on resumes here:
  • Train and develop the skills of new Client Service Representatives and Administrative Assistants in the office.
  • Provided weekly payroll reports to the accounting department for budgeting purposes.
  • Responded to customer inquiries and supervised five customer service representatives.
  • Supervised up to 8 employees, scheduled work hours, resolved conflicts, determined salaries and wrote performance appraisals.
  • Managed daily Human Resources activities of Client Service team including hiring, performance feedback, annual reviews, and corrective action.

Top Client Service Supervisor Employers

Client Service Supervisor Videos

A Day in the Life of a Hewden Service Supervisor at Willenhall

Chris Seeger: Senior Client Services Manager

Summit Roll Call: Paul Pavarini, Client Service Manager, Columbia University

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