Client service supervisor vs unit supervisor

The differences between client service supervisors and unit supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a client service supervisor and a unit supervisor. Additionally, a client service supervisor has an average salary of $48,789, which is higher than the $48,749 average annual salary of a unit supervisor.

The top three skills for a client service supervisor include background checks, customer satisfaction and cash handling. The most important skills for a unit supervisor are patients, corrective action, and social work.

Client service supervisor vs unit supervisor overview

	Client Service Supervisor	Unit Supervisor
Yearly salary	$48,789	$48,749
Hourly rate	$23.46	$23.44
Growth rate	10%	6%
Number of jobs	75,154	37,120
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a client service supervisor do?

A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.

What does a unit supervisor do?

A unit supervisor oversees and supervises employees, ensuring that work operations adhere to standards, guidelines, timelines, and budget. Although the extent of their responsibilities depends on their industry or company of employment, they are typically in charge of conducting regular inspections and assessments, setting objectives and guidelines, delegating responsibilities among staff, and producing progress reports, submitting them to higher-ranking managers. Moreover, aside from leading teams to reach goals, a unit supervisor also trains new members of the workforce, provides technical support to staff, and resolves issues and concerns to maintain smooth operations.

Client service supervisor vs unit supervisor salary

Client service supervisors and unit supervisors have different pay scales, as shown below.

	Client Service Supervisor	Unit Supervisor
Average salary	$48,789	$48,749
Salary range	Between $34,000 And $68,000	Between $30,000 And $78,000
Highest paying City	Toms River, NJ	Olympia, WA
Highest paying state	New Jersey	Washington
Best paying company	Essence Global	Berkshire Hathaway
Best paying industry	Media	Hospitality

Differences between client service supervisor and unit supervisor education

There are a few differences between a client service supervisor and a unit supervisor in terms of educational background:

	Client Service Supervisor	Unit Supervisor
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Client service supervisor vs unit supervisor demographics

Here are the differences between client service supervisors' and unit supervisors' demographics:

	Client Service Supervisor	Unit Supervisor
Average age	47	47
Gender ratio	Male, 32.7% Female, 67.3%	Male, 51.6% Female, 48.4%
Race ratio	Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between client service supervisor and unit supervisor duties and responsibilities

Client service supervisor example responsibilities.

Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Follow up with patients and HHA when incidents occur.
Conduct onsite safety inspection of entire work area and surroundings.
Conduct interviews and translate (English-Spanish) in-branch or onsite.
Collect, analyze and input various data, using ADP system and the ADVANT system.
Chair monthly utilization management meetings with service coordinators to ensure accurate billing and maintain a cost effective budget for participants.

Unit supervisor example responsibilities.

Manage direct support professionals serving adult populations for persons with mental health, developmental disabilities and children with autism.
Document patient information and recording information correctly, as well as ensuring other workers are following OSHA and HIPAA requirements.
Attend weekly QA collaboration meetings and actively participate in discussions.
Utilize Kaizen activities to drive continuous process and quality improvements.
Submit MDS assessments to CMS timely and organize documentation for timely filing.
Evaluate admissions for Medicare/ Medicaid eligibility; prepare MDS and PPS documentation.

Client service supervisor vs unit supervisor skills

Common client service supervisor skills

Background Checks, 12%
Customer Satisfaction, 11%
Cash Handling, 6%
Client Orders, 6%
Patients, 5%
Corrective Action, 5%

Common unit supervisor skills

Patients, 11%
Corrective Action, 10%
Social Work, 8%
Oversight, 7%
Conflict Resolution, 6%
Direct Supervision, 6%

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Client Service Supervisor
Client Service Supervisor vs Unit Supervisor

Updated January 8, 2025

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