How to hire a client service supervisor

How to hire a client service supervisor, step by step

Here's a step-by-step client service supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client service supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client service supervisor
• Step 8: Go through the hiring process checklist

What does a client service supervisor do?

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1. Identify your hiring needs

   Before you post your client service supervisor job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a client service supervisor for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect client service supervisor also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of client service supervisors and their corresponding salaries.

   Type of Client Service Supervisor	Description	Hourly rate
   Client Service Supervisor		$16-32
   Service Center Manager	A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables... Show more	$14-25
   Service Lead	A service lead is a professional who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns... Show more	$23-68

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Background Checks
   • Customer Satisfaction
   • Cash Handling
   • Client Orders
   • Patients
   • Corrective Action
   • Client Relations
   • Human Resources
   • Strong Customer Service
   • Excellent Client
   • Data Entry
   • Client Satisfaction
   • Good Judgment
   • Performance Management

   Check all skills

   Responsibilities:

   • Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
   • Follow up with patients and HHA when incidents occur.
   • Conduct onsite safety inspection of entire work area and surroundings.
   • Conduct interviews and translate (English-Spanish) in-branch or onsite.
   • Collect, analyze and input various data, using ADP system and the ADVANT system.
   • Chair monthly utilization management meetings with service coordinators to ensure accurate billing and maintain a cost effective budget for participants.

   More client service supervisor duties

3. Make a budget

   Including a salary range in the client service supervisor job description is a good way to get more applicants. A client service supervisor salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a client service supervisor in Alabama may be lower than in New Jersey, and an entry-level engineer typically earns less than a senior-level client service supervisor. Additionally, a client service supervisor with lots of experience in the field may command a higher salary as a result.

   Average client service supervisor salary

   $48,789yearly

   $23.46 hourly rate

   ---

   Entry-level client service supervisor salary

   $34,000 yearly salary

   Updated December 16, 2025

   Average client service supervisor salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New Jersey	$68,058	$33
   2	Massachusetts	$67,730	$33
   3	District of Columbia	$60,522	$29
   4	Michigan	$59,745	$29
   5	Wisconsin	$57,101	$27
   6	New York	$56,368	$27
   7	North Carolina	$55,501	$27
   8	Missouri	$54,791	$26
   9	Kansas	$53,763	$26
   10	California	$51,977	$25
   11	Alaska	$51,937	$25
   12	Vermont	$51,377	$25
   13	Minnesota	$48,317	$23
   14	Nebraska	$47,447	$23
   15	Arizona	$44,891	$22
   16	Colorado	$44,505	$21
   17	Florida	$43,314	$21
   18	Louisiana	$42,387	$20
   19	Georgia	$41,263	$20
   20	Texas	$40,808	$20

   Average client service supervisor salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Essence Global	$90,355	$43.44
   2	Wpp Us Holdings Inc	$87,575	$42.10	17
   3	Citi	$86,562	$41.62	7
   4	Mindshare	$84,696	$40.72
   5	Bloomberg	$81,820	$39.34	4
   6	Lazard	$78,059	$37.53
   7	HSBC Bank	$67,243	$32.33	2
   8	Columbia University in the City of New York	$58,436	$28.09	3
   9	RSM US	$58,238	$28.00	40
   10	Banfield Pet Hospital	$55,916	$26.88	478
   11	First Republic Bank	$55,063	$26.47
   12	Canon	$53,946	$25.94	8
   13	Evolent Health	$53,824	$25.88
   14	Foundation Medicine	$53,605	$25.77
   15	T. Rowe Price	$52,073	$25.04	12
   16	Gallagher	$51,490	$24.75
   17	University of California-Berkeley	$51,430	$24.73
   18	Sumitomo Corporation	$50,339	$24.20
   19	Ciox Health	$48,799	$23.46
   20	Jackson National Life Distributors LLC	$48,233	$23.19

4. Writing a client service supervisor job description

   A job description for a client service supervisor role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a client service supervisor job description:

   Client service supervisor job description example

   As a Client Services Supervisor, you are responsible for overseeing after hour support of the brokerage by servicing customer accounts and carrier needs This is accomplished by processing Broker requests, providing carrier support, and accurately communicate with all relevant parties associated with a given load. You will act as the liaison between the sales team and the carriers we partner with to transport goods for the customer. After hours brokerage support is a critical and time sensitive element to IEL’s business and is counted on to provide excellent service to both internal and external partners. This position is a member of the Client Services department and reports to the Client Services Manager.
   
   Identify and prioritize loads flagged by brokers in TMS, service requests from relevant parties, and incoming carrier calls
   
   Update IEL Brokers, Customers, Carriers, Shippers, and Receivers as needed via inbound/outbound phone calls and email
   
   Assist Broker with wide range of account needs including, posting and building loads, and truck booking
   
   Identify loads that require attention and communicate sense of urgency to other shifts in the department
   
   Accurately updating each load services with appropriate notes, estimated time of arrivals, and current status
   
   Identify loads and potential issues that will prevent IEL from exceeding customer services standards.
   Provide feedback and specific action plans to improve Client Services processes and procedures Display working knowledge of Broker accounts and specific service needs Display working knowledge of all IEL operational departments including carriers, credit, and claims Assist Management with team member reviews and action plans Communicate the Client Services weekly schedule to ensure that appropriate staffing and service levels are being met with the Client Services Manager Monitoring department productivity and efficiency through developed key performance indicators Identify solutions to issues within the department and communicate those solutions to Client Services Manager Develop and implement new hire training and onboarding of new team members Develop and implement continuing education for team members Handle additional duties as needed Knowledge/Skills/Experience: Basic (Required) High school degree or GED After hours availability (2nd shift, 3rd shift, Weekends) Basic knowledge of Microsoft Office Some data entry and customer service experience Work well in fast paced team settings Ability to work on multiple tasks in a time sensitive environment Leads by example and maintains a high standard of work product and professionalism Comply with company procedures and escalate issues as needed Minimum 2 years’ work experience in the transportation or logistics industry or call center environment Preferred Transportation or logistics related work experience Call center and supervisory experience Familiarity with a transportation management software Basic understanding for FMSCA and Department of Transportation Regulations

   Copy this example

   

5. Post your job

   To find the right client service supervisor for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with client service supervisors they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit client service supervisors who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your client service supervisor job on Zippia to find and recruit client service supervisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit client service supervisors, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client service supervisor

   Once you've selected the best client service supervisor candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new client service supervisor. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a client service supervisor?