Client Service Supervisor Jobs Near Me

MyStudio is a software-as-a-service suite of products that gives fitness, martial arts, and other membership-based business studio owners the freedom that comes from automating and simplifying how customers buy from them - making them more money at all hours of the day, saving them money, and granting them more time. About the Role We're looking for a Manager of Customer Onboarding to lead and elevate our Onboarding team. You'll play a pivotal role in driving our customer onboarding process, improving time-to-value and client satisfaction, reducing churn, and developing a high-performing team. Responsibilities Team Leadership: Oversee and mentor the Customer Onboarding team, managing performance, KPIs, and growth. Customer Escalations: Address and resolve client issues effectively. Process Optimization: Streamline workflows and identify automation opportunities. Cross-Department Collaboration: Partner with teams across the company to improve processes and enhance client outcomes. Strategic Impact: Drive key metrics like net revenue retention and upselling through strategic initiatives and risk management. Requirements 5+ years in Customer Onboarding, Customer Success, Account Management or similar relevant roles 3+ years in leadership roles Strong communication, coaching, and change management skills. Proven ability to analyze data, resolve conflicts, and inspire teams. Experience with CRM tools (HubSpot preferred). A proactive, customer-focused mindset with a knack for problem-solving. Please note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities are subject to change. Why Work For MyStudio? The chance to get in on the “ground floor” of a tech company with startup energy The ability to make a difference from day one The power to make a positive difference in fitness, children's education, and other membership-based industries doing admirable work A competitive salary, bonus program, and benefits, commensurate with your experience Health insurance, 401K, paid time off, and sick leave for full-time team members Compensation Range: $85,000 - $90,000 base salary plus performance based bonus Work Environment In-office position based in Fairfax, VA, a suburb of Washington, DC. Interested? Please read this posting carefully, visit our website (***************** learn about us, and then apply. We are excited to grow our team, so if you're a good fit, expect this process to move quickly. Pre-Employment Background Checks All offers of employment are contingent upon clear results of a thorough background check.

The Tyndale Company, a 4x Top Workplace winner in TX and a proud woman-owned business, is hiring for a Customer Service Supervisor! The primary focus of this position is to manage the workflow and daily activities of designated Customer Service team members, ensuring the delivery of excellent and timely service to our customers. This role involves providing supervision, management support, and coaching to team members while fostering an environment that promotes collaboration, mutual support, and team success. The position is accountable for driving employee productivity and maintaining exceptional levels of customer satisfaction. HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 2 days a week, and 3 days a week remotely . To be considered, candidates must reside within a commutable distance from our location in Houston, TX for onsite work as needed. Responsibilities: Oversee daily team workflow to ensure the delivery of excellent and timely customer service, coordinating with the Customer Service Manager to manage overtime requirements for team members. Assist in the management of the Customer Service Task Management Tool (Zendesk) to ensure tasks are completed accurately and on time, providing support as needed. Collaborate with the Customer Service Manager to establish performance metrics for tracking team members' day-to-day progress and performance. Conduct monthly one-on-one meetings with direct reports to review performance, address challenges, set goals, and discuss overall well-being. Deliver targeted training and coaching tailored to team members' needs, including system and technical training, product knowledge, communication skills, conflict resolution, and soft-sell techniques. Utilize interactive training methods to ensure success. Participate in selecting candidates for new staff positions in collaboration with the Customer Service Manager. Approve PTO requests for team members, ensuring adequate staffing levels to meet deadlines and requirements, and monitor attendance. Provide feedback and initiate disciplinary actions, as necessary, with Customer Service Manager approval. Oversee the onboarding process for new hires, including temporary staff, developing, and facilitating training schedules to ensure successful integration into the team. Resolve or assist in resolving complex issues escalated by direct reports or customers, aiming for quick resolution. Coordinate with management and other departments as needed and notify the Customer Service Manager of any concerns. Conduct ongoing quality assurance checks to ensure accuracy in sales order entry and communication through various platforms. Analyze weekly and monthly reports related to team performance and Customer Service tasks, addressing any areas of concern promptly. Collaborate with other departments to optimize interdepartmental processes, driving efficiency and continuous improvement. Perform additional tasks and projects as assigned. Qualifications: HS Diploma or equivalent required; Bachelor's Degree preferred. Minimum of 2 years' experience supervising a customer support team in a medium to large business environment required or 3 years of relative Tyndale experience, with sustained “exceeds” performance level. Minimum of 2 years' experience in a direct sales or customer service related environment required. Strong computer skills, including proficiency in MS Office applications. Strong leadership skills with the ability to provide effective guidance, training, coaching, and daily supervision to staff. Effective organizational skills and the ability to establish priorities and to plan, coordinate and monitor own workload and that of staff. Commitment to continuous learning and demonstrated ability and willingness to learn new skills, with initiative to self-teach. Strong verbal and written communication skills; ability to write in a clear and concise manner and provide detailed explanations orally. Strong analytical and proactive problem solving skills. Benefits: Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements. Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more. Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities. Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity. Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity. About Tyndale Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience. We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer. Qualified candidates are encouraged to apply on our website, *************************** E.O.E

Customer Experience Manager (Multiple Accreditation Program Areas) At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we'd love to have you join our team. We are currently recruiting a personable and energetic Customer Experience Manager to provide direction and oversight to the daily customer support activities for designated Accreditation programs and services. This person will guide a team of Account Advisors in educating customers on the capabilities and flexibility of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal and coaching skills needed to motivate and influence others, in order to reach departmental goals and provide the high level of customer service and best possible experience that are at the core of ACHC's Mission and Values. The Customer Experience Manager will be responsible for driving accountability and efficient productivity, while maintaining a supportive and collaborative approach with team members and business partners inside and outside the company. It is essential that this person has a proven track record of building and maintaining favorable working relationships with a variety of key stakeholders, along with possessing a drive to improve patient safety and quality of care. RESPONSIBILITIES INCLUDE: Manage and organize team operations to utilize skills and maximize staff efficiency. Coach and develop staff in alignment with business needs and employee aspirations; complete Annual Performance Review activities for direct reports and provide continuous ongoing constructive feedback throughout each year. Provide oversight of day to day functions of assigned Customer Experience staff, ensuring performance of duties is within appropriate productivity standards and completion of all Accreditation process steps are within specified timeframes. Provide oversight to staff to ensure customer correspondence is conducted in a timely and appropriate manner. Maintain knowledge of applicable CMS regulations to ensure ACHC is meeting all accreditation requirements; develop and maintain all regulatory letters meeting CMS requirements. Develop and maintain all ACHC accreditation policies and work instructions in assigned program area(s). Maintain relationships with existing customers to increase customer satisfaction and encourage renewal of accreditation contracts. Hold team meetings as needed to ensure compliance with established policies and work instructions, communication and team participation between personnel. Adhere to established strategic plans and quality objectives within assigned ACHC division and ensure accountability of team staff in following plans and objectives. Identify training or educational needs within team and prepare materials to address specific issues. Monitor departmental resources and make recommendations for workload allocation or when additional resources are required. Create and distribute weekly, monthly or quarterly reports on pre-determined time schedules or as requested. JOB REQUIREMENTS: Bachelor's Degree preferred with minimum 5 years of extensive practical, appropriate work experience with customers, preferably in the health care industry. 3+ years of previous people-management experience in a corporate setting required; must also possess a willingness for continued extensive leadership training and development. Relevant work experience in evaluation and quality monitoring through Licensure and/or Accreditation strongly desired. Solid interpersonal, oral/written communication, and presentation skills with a polished and professional presence. Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners. Strong conflict resolution skills with effective critical thinking and appropriate discretion in flexibility. Change-champion who embraces inclusion and leads by example in authentically exhibiting decisiveness, integrity, and accountability. Proficient in Microsoft Office applications and use of database software. This position is office-based in Cary, NC, with hybrid remote-working privileges. Compensation includes base salary + annual bonus. Qualified candidates who meet the above requirements should send resume and salary expectations. At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry's best possible service experience. Accreditation Commission for Health Care is an Equal Opportunity Employer.

About SGS SGS is the world's leading inspection, verification, testing, and certification company. We are recognized as the global benchmark for quality and integrity. With over 90,000 employees, SGS operates a network of more than 2,600 offices and laboratories around the world. Our commitment to delivering high-quality services and maintaining exceptional customer satisfaction is at the heart of everything we do. Position Overview We are seeking a dedicated and customer-focused Remote Customer Service Support Representative to join our team. As a key member of the customer service department, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction across our global client base. This is a remote, full-time position, offering flexibility and the chance to be part of a global organization. Key Responsibilities Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide information about SGS services, products, and policies to customers and potential clients. Assist with troubleshooting and resolving customer issues, ensuring a positive resolution experience. Process orders, updates, and other customer-related requests accurately and efficiently. Maintain detailed and accurate records of customer interactions, feedback, and transactions. Collaborate with internal departments to resolve more complex customer issues. Identify and escalate priority issues to the appropriate team members or management. Contribute to the continuous improvement of customer service procedures and systems. Meet or exceed performance targets, including response time, customer satisfaction, and issue resolution metrics. Qualifications and Skills Previous experience in customer service, preferably in a remote or virtual environment. Strong communication skills, both written and verbal, with the ability to engage with customers effectively. Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. Ability to work independently and manage time effectively in a remote setting. Strong problem-solving skills with attention to detail. Ability to remain calm and professional in challenging situations. Customer-focused attitude with a passion for delivering exceptional service. Fluent in English (additional languages are a plus). Flexibility to work in different time zones if needed. Why Work with SGS? Competitive salary and benefits package. Work from the comfort of your home with flexible hours. Opportunities for career growth and professional development. Be part of a globally recognized company dedicated to quality and customer satisfaction.

KEY RESPONSIBILITIES Client Relationship Management: Serve as the primary contact for clients, fostering trust and ensuring consistent delivery of high-quality services. Business Reviews: Lead client business reviews, presenting actionable recommendations to ensure alignment with client goals. Strategic Coordination: Collaborate cross-functionally with Operations, Training, and QA teams to ensure seamless service delivery and identify improvement opportunities. Operational Insight: Understand BPO operations to anticipate client needs and provide informed solutions. Problem-Solving: Address client escalations effectively, maintaining a solutions-oriented approach. Account Growth: Identify opportunities to expand relationships and recommend value-added services. Travel & Representation: Travel as needed within the U.S. and internationally to meet with clients, representing Ethos Support professionally. QUALIFICATIONS Proven experience in client or account management, preferably in a BPO or customer service environment. Strong understanding of BPO operations; experience running operations is a significant advantage. Exceptional communication and interpersonal skills, with the ability to build strong relationships. Analytical skills with the ability to present data-driven insights. Willingness to travel; a valid passport is required. Proficiency in tools such as Asana, HubSpot, or similar platforms is a plus. WHAT WE OFFER A flexible, fully remote work environment. Opportunities to work with dynamic clients across industries. Professional development and career growth opportunities. A collaborative and supportive team culture. ABOUT US Ethos Support is a recognized global business process outsourcing (BPO) organization that delivers exceptional value, specializing in Customer Support, Tech Support, Customer Success, and Back Office Support. Known as the world's most flexible BPO, we simplify Customer Experience (CX) processes and enable faster scalability for businesses. We take charge of our clients' support team's training and onboarding processes, freeing up their resources and accelerating business growth. Whether starting from scratch or enhancing an existing process, partnering with Ethos Support streamlines CX operations and provides superior support to customers. We prioritize our people, fostering a supportive work environment that reduces churn and boosts performance. Our inclusive solutions and training programs equip teams with the skills to deliver outstanding service and contribute to rapid business growth. For more information, please visit our website: *********************

Open to remote and on-site or candidates! Career Opportunity: Customer Success Specialist - Remote Overview the Customer Service Team: Passionate about helping people? Join our growing Customer Success Team at PESI where we provide amazing and personalized customer support for behavioral health, rehab, and healthcare professionals around the world! Make a difference as we provide Best-In-Class customer service by being empowered to do what's best for our customers each and every day, so they can provide services to tens of thousands of clients a year. What You Will Be Doing: (responsibilities) Gather customer information, access and fulfill customer needs, educate the customer where applicable, and document interactions in our systems Monitor and handle a wide variety of incoming phone and e-mail requests from customers Evaluate and identify opportunities to drive process improvements that positively impact the customer experience Provide technical support for accessing online registrations and online programs Take payment information and other pertinent information such as addresses and phone numbers Assist customers in making purchasing decisions Collaborate with other departments by working on projects outside of the customer service area Work during your scheduled Mon-Fri hours and the occasional overtime as needed (currently hiring for 6:30am-3pm CST shift) Responsible for other duties as assigned What You Bring to the Team: (skills and requirements) Associate degree and/or equivalent work experience in customer service/support 1+ years of experience in a customer service or help desk capacity strongly preferred A passion for excellence with respect to treating and caring for customers Ability to communicate clearly and professionally, both written and verbal Capacity to research and resolve complex customer issues and are comfortable making decisions independently Possess a strong work ethic and team player mentality Must type a minimum of 35 WPM Possess the skill and ability to quickly pick up new technologies and software Has the ability to handle a variety of customer dispositions You're flexible with change and comfortable working in the grey Computer proficiency in Microsoft Office, Microsoft Outlook, and Adobe Reader High-speed internet required if working remote What Would Thrill Us: Experience working with multiple computer systems Knowledge of various webinar delivery platforms, i.e., Zoom Involvement and success in a fast-paced, quickly changing environment Knowledge of technical support issues related to internet connectivity and PC troubleshooting experience Prior leadership and/or training roles What We Do: At PESI, we reach millions of professionals daily, offering them advanced training so that they can help others to achieve hope and healing. Our work has a deeper purpose; one that contributes to improving the quality of life of others. Our mission is to connect knowledge with need; we help clinicians, in the mental health and healthcare fields, throughout the world expand their knowledge through delivering innovative and cutting-edge training that helps them to improve the outcomes of their clients' lives. How We Do It: Our people create our success: We listen and we learn, and we strive to meet or exceed the expectations of our customers, associates and vendors. We go direct and assume competence: We expect open, honest and ethical relationships both internally and externally. We encourage you to be an entrepreneur: Our associates view their position or area as if it were their own business, and make decisions accordingly. We aim for innovation and creativity: Continuous improvement and falling forward is what facilitates our ability to meet our mission of connecting knowledge with need Candidates must be able to provide proof of eligibility to work in the United States following an offer of employment Equal Employment Opportunity PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

At Faye, we're redefining travel insurance and delivering unparalleled customer care. As we continue to grow rapidly, we're looking for a visionary Head of Customer Experience to scale our global operations and elevate our world-class service to even greater heights. What You'll Do: Lead with Impact: Build, mentor, and inspire a top-tier CX team across Richmond, VA, and Tel Aviv. Shape the Strategy: Design and execute an omni-channel CX strategy, ensuring seamless, delightful interactions across all customer touchpoints. Expand Expertise: Enhance team capabilities to provide comprehensive support for our evolving product lines. Leverage Innovation: Use data and cutting-edge tech to scale operations, optimize workflows, and set new industry benchmarks. What We're Looking For: 7+ years in CX leadership, managing global teams of 50-100+ reps. Expertise in scaling omni-channel B2C environments using tech-driven solutions. Proven success in crafting and executing long-term CX strategies. Startup or relevant industry experience (insurtech, travel, fintech) preferred. Native-level English fluency; familiarity with U.S. customer expectations is a plus. Why Join Faye? Join a thriving, fast-paced team committed to reshaping travel insurance with cutting-edge solutions and best-in-class customer care. You'll play a pivotal role in driving growth, innovation, and setting new standards in customer experience.

Bilingual- English and Spanish Responsible for communicating with physicians and patients regarding plan benefits and eligibility. This position emphasizes member education, customer service and front-line problem solving. Essential Duties and Responsibilities: Thoroughly understands the managed care philosophy and the company's products. Receives and responds to member and provider phone calls/inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Receives, records, and resolves member complaints and problems. Answers calls in a pleasant and courteous manner within 30 seconds. Routinely accesses member information via multiple computer systems. Accurately documents member and provider contacts on the computer system. Responsible for ensuring that members receive accurate and complete information. Communicates effectively and professionally with members, providers, and state agencies. Screens telephone calls and directs to the appropriate area or person as necessary. Acts as a liaison between members, physicians, and health plan. Researches member concerns and attempts to resolve issue during call. Works in coordination with other departments concerning member and provider issues. Prepares documentation and reports for review by the Customer Services Director and Supervisor. Maintains confidentiality per HIPAA guidelines. This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Skills and Abilities: Verbal and written communication skills. Ability to work independently. Ability to meet deadlines. Ability to maintain a good rapport and cooperative working relationship with team. Work Schedule: As a continued effort to provide a safe and productive work environment, Community Care Plan is currently following a hybrid work schedule. Staff are able to work from home 3 days a week and will report to the office 2 days a week. *****The company reserves the right to change the work schedules based on the company needs. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 15 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. Qualifications High school diploma or general education degree (GED) Two to four years related experience and/or training; or equivalent combination of education and experience. Knowledge of word processing software, spreadsheet software, internet software Epic software (preferred)

Ultimate Staffing is seeking a Constuction Client Services Specialist to join an amazing Construction company in Irvine. This role is temp to hire through Ultimate Staffing. The schedule is Monday- Friday 8am- 5pm, pay is $22- $25/ hour. This role supports service work orders for the Client Services Manager, ensuring timely communication, accurate documentation, and high customer satisfaction. Key Responsibilities: Process new service orders, assign to Client Services Managers, and schedule field appointments. Follow up on appointments, handle customer satisfaction calls, and escalate issues as needed. Research and qualify new vendors, collect required documents, and update the vendor database. Expedite field documents, order materials, and track shipments to job sites. Maintain detailed electronic records for all work orders. Skills & Qualifications: Strong communication, attention to detail, and organizational skills. Ability to manage competing priorities and collaborate with team members. Proficient in Google Workspace and Microsoft Office. Compensation & Benefits: $45,760-$52,000 base salary + 3-7% annual profit share. Overtime eligible, flexible scheduling, and work-from-home options after one year. Email:jdunne@ultimatestaffing.com All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

For over 30 years, Fairfax Cryobank, a division of GIVF, has provided the highest quality donor sperm that has led to the creation of many happy healthy families. Fairfax Cryobank serves clients nationwide and around the globe. We are seeking energetic and compassionate full-time, entry-level, Client Services Specialists to join our fantastic CS team. Responsibilities: Must be able to handle many inbound and outbound calls to and from clients, listen to our clients' needs and provide helpful solutions to their concerns. Build sustainable relationships and trust with client accounts through open and interactive communication. Must be able to de-escalate situations involving dissatisfied clients, offering patient assistance and support. Meet personal/customer service team sales targets and call handling quotas. Process semen, product, and internet orders Liaison between patients and physician clients Schedule client depositor and designated donor appointments Triage calls to management and accounts receivable Able to handle multiple office responsibilities simultaneously. Other duties as needed. Requirements: Associate or Bachelor's degree preferred or minimum of 2 years of related work experience. Proven experience working in a call center or customer-support role is a huge plus. Must have patience and compassion for clients trying to conceive. Attendance and punctuality are extremely important for this job position. Candidates must maintain regular, consistent, and punctual attendance in accordance with their assigned work schedule. Demonstrate strong phone and verbal communication skills along with active listening. Must be able to multi-task, prioritize, and be detail oriented. Must possess a high level of independent judgment and accuracy. Fluency in Spanish is a plus! Must have working knowledge of Microsoft 365, Microsoft Outlook, and Teams Must have a quiet home office work space Strongly prefer candidates from Virginia, Maryland and Washington DC area. Additional information: $20.00 per hour Quarterly bonus program Work Schedule Options: Remote: Monday- Friday: 11:30am- 8pm ET Remote : Monday - Thursday 10:30am-8pm ET and Saturday 11:30am-3:30pm ET On-site: Monday-Friday 9:30am to 6pm GIVF provides competitive compensation and generous benefits to our employees, including: Health, Dental and Vision insurance Flex Spending Account (FSA) and Health Savings Account (HSA) options Group term life insurance Short-term and long-term disability options 401K plan plus employer match Paid parental leave Tuition reimbursement program Paid vacation and sick time Paid company holidays Job training and development opportunities For more information about Fairfax Cryobank, we encourage you to visit our website at ************************ To apply, kindly email your cover letter, iinclude your work schedule preference and resume to ************* and note CSR in the subject line. Please also indicate your work schedule option. EOE/M/F/D/V **We review all applications and contact qualified candidates via email for further consideration.**

DripJobs is a new SAAS application serving residential contractors - we are looking to fill an immediate need for our Customer Success Representative. Starting salary for this role is $40,000 annually Benefits offered after 60 days **YOU WILL NOT BE CONSIDERED UNLESS YOU FILL OUT THE FORM AT THE BOTTOM OF THE POST** We are passionate about leading the industry in innovation, customer service, and supporting the growth of thousands of home-service businesses around US and Canada. You will be surrounded by a motivated team of customer success members who all have a common goal of providing exemplary service to our users and their subordinates. This is a fully remote opportunity with extreme flexibility and work/life balance. If you are someone who takes great pride in teaching, coaching, or training and has a passion for helping others learn and improve their business with the use of our software, then please apply We have the BEST clientele in an industry that is very far behind in terms of technology. Most of our users are very excited to have our software implemented in their business. You will mostly be working with business owners that aren't the most "tech savvy" so having patience is a must. But, there's no better feeling than when you bridge the gap between what they don't know and what our software can do for them. It never gets old! You will also be responsible for helping with our customer support help desk, creating help articles, videos, and other educational trainings surrounding our software - if you enjoy writing, this is the perfect role for you. Main Responsibilities: Respond to help inquiries on the DripJobs help-desk Report bugs to the development team Create help articles for our users Perform 4-5 product on-boardings per day Provide ongoing support to our users Engage in our community Facebook Group & Facebook Chat Meet with CS Manager to offer ideas and strategy to encourage adoption Identify areas of improvement throughout the software Help us WIN! This is a customer facing role that is fully remote, extreme work-life balance and flexibility! If you would like to be considered for this position, and feel as though we would be a good fit for what you're looking for, please fill out our application using the link below: **YOU WILL NOT BE CONSIDERED UNLESS YOU FILL OUT THIS FORM BELOW** **************************************** (Copy & Paste in your browser if it's un-clickable)

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Manage the daily operations of all provider data management functions. Direct provider data management related activities based on plan and contract specifications and standard business rules - includes data analysis and entry, review of data via internet sites and other systems, usage of multiple systems and applications to validate data is complete and accurate, and investigation and resolution of data issues. Manage the end-to-end provider data entry and maintenance to ensure accurate and timely setup for claims payment, member assignment and directory display Investigate and resolve complex provider data management issues Identify trends and recommend improvements to mitigate potential issues Lead task assignment for team's workflow and distribution Monitor team performance to ensure established and provider data quality benchmarks are met Facilitate meetings with Health Plan representatives Train and mentor Provider Data Management Analyst I, II, and Team Leads Performs other duties as assigned Complies with all policies and standards Education/Experience: Bachelor's degree in related field or equivalent experience. 3+ years of combined management and provider data management, data analysis, and customer service experience preferably with healthcare operations (i.e. claims processing, billing, provider relations or contracting) experience in a managed care, insurance, or medical office environment. Experience performing and leading teams. This position is 100% remote within the island of O'ahu, Honolulu, Hawaii. Candidates are required to reside within the island to be considered. Monthly in person team meetings at Honolulu office are required. Pay Range: $54,000.00 - $97,100.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

To lead and manage Navy Federal's recognition, events and experience programs. Implement strategies by establishing operational objectives, policies and plans and leverage knowledge of benefits, recognition and events offerings, regulatory compliance, and employee engagement to ensure the delivery of high-quality, cost-effective benefits solutions that meet the needs of a diverse workforce. Responsibilities Develop, implement and manage functions and operations supporting Navy Federal's recognition, events and experience benefit programs, including the 'Celebrate You' recognition platform and execution of large and mid scale events. Guide the implementation of benefits policies, procedures, and practices which optimize costs, maintain external competitiveness, and meet organizational goals Oversee new and ongoing employee events and programs for campus and remote locations, microsites and field offices to foster employee engagement Ensure enterprise compliance with all federal, state, and local regulations affecting employee benefits, staying current with changes in the law Guide the development of internal business partnerships through consulting and collaborative project Drive development and implementation of innovative initiatives to enhance the employee experience and promote recognition throughout the employee life cycle Establish strategic goals by defining short and long-term objectives and priorities Manage relationships with vendors, and other third parties to secure competitive rates and services; establish SLAs and monitor vendor performance Ensure strategic alignment between programs offered and goal of connecting all employees in our hybrid, distributed workforce. Participate in contract negotiations to ensure that programs and vendors align with departmental and enterprise strategic goals Collaborate with senior HR leadership to forecast benefits costs and analyze the financial impact of current and proposed benefits programs Partner with the HR Shared Services Center on the administration of recognition, events and experience programs to identify trends and proactively address issues; provide direction and guidance on escalated requests and/or program changes Evaluate and report on the effectiveness of recognition, events and experience programs, making recommendations for improvements Guide the development and implementation of employee education and communication regarding benefit offerings and changes Perform other duties as assigned Perform supervisory/managerial responsibilities o Ensure adequate/skilled staffing; select employees o Establish performance goals and priorities o Prepare, conduct, and review performance appraisals o Develop, mentor and counsel staff o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP) o Ensure section/branch goals and objectives align with division/department strategy o Ensure efficiency of operations Qualifications Bachelor's Degree in Human Resources, or related field, or the equivalent combination of experience, education, and training Experience leading an employee recognition, events and experiences function to include design, administration, and communication of employee benefit plans, preferably for a large organization Advanced knowledge of recognition best practices Advanced experience in employer programs that support employee engagement, appreciation and connection Significant experience in budget forecasting and cost benefit analysis Significant experience in leading large projects/initiatives which have business risk and impact Ability to deal tactfully with all levels of the work force and management Advanced skill managing multiple priorities in a team environment to achieve goals Expert skill working with diverse internal and external contacts Expert skill building effective relationships through rapport, trust, diplomacy, and tact Expert skill to influence, negotiate and persuade others to reach agreeable exchange and positive outcomes Expert research, analytical, and problem-solving skills Expert ability to compile, organize and present information clearly and concisely Advanced verbal and written communication skills Desired Qualifications Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives Master's degree in Human Resources Management, or related field Extensive experience in leading a Human Resources operation supporting a large financial institution or corporation Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. Best Companies for Latinos to Work for 2024 Computerworld Best Places to Work in IT Forbes 2024 America's Best Large Employers Forbes 2024 America's Best Employers for New Grads Forbes 2024 America's Best Employers for Tech Workers Fortune Best Workplaces for Millennials 2024 Fortune Best Workplaces for Women 2024 Fortune 100 Best Companies to Work For 2024 Military Times 2024 Best for Vets Employers Newsweek Most Loved Workplaces 2024 PEOPLE Companies That Care Ripplematch Recruiting Choice Award Yello and WayUp Top 100 Internship Programs From Fortune . 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran. Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.RequiredPreferredJob Industries Other

Do you desire to be part of a nation-wide company that has a “family business” environment? If so, Pence Financial Group is the place for you. As a Client Service Specialist, you will be the primary contact person for the team. Your objective is to ensure all parties have a positive experience as you service client accounts and provide support to our advisors and their team. Attention to detail and a professional demeanor are imperative to success. As you succeed in your primary duties and excel at articulating the values and principles of our firm, your role will continue to expand. You will assist in performing the daily operational functions of an extremely fast-paced office environment, as well as managing client relationships on the firm level. Time management, versatility and adaptability in a constantly evolving and high-pressure environment are imperative. Responsibilities: Direct client contact - answer questions about accounts, etc. Coordinate all schedule logistics for prospects & clients as they meet with advisors Prepare and process new account paperwork Process service requests for clients Prepare correspondence Maintain client files Conduct client outreach Prepare/process paperwork, service requests, and back-office support as needed Work with team to ensure client experience Complete various projects and administrative functions, as assigned Thorough follow-thru on all tasks assigned Assist with client events, as needed Ability to travel to assist other locations, as needed Other duties as assigned Required Qualifications: Financial services experience; LPL preferred Outstanding organizational and time management skills Ability to proactively assess situations and work/think independently Experience working with a Customer Relationship Management (CRM) system - preferably SalesForce Excellent phone skills Computer literate Excellent written and verbal communication skills College degree or equivalent experience preferred Military experience a plus Full time in office position located in Alexandria, VA Hours are 8:30 AM - 5:00 PM Monday-Friday

Telemet America, Inc. provides an integrated solution for investment professionals and university faculty with our professional investment platform. The platform offers real-time and historical price data, charts, news, portfolio analytics, and other market data to keep up with the financial markets. University faculty rely on Telemet to teach investment principles to students. Role Description This is a full-time on-site role for an Account Development and Client Service Specialist located in Alexandria, VA at Telemet America, Inc. The specialist will be responsible for developing university accounts and providing client services to these accounts on a day-to-day basis. Benefits In addition to a base salary, you will get bonuses and commissions, paid holidays, paid sick and vacation, a 401k program, health care benefits, and free on-site parking. Must-have Qualifications Strong knowledge of Finance & Investments Client Services and Customer Service skills Excellent Communication skills Strong problem-solving abilities Detail-oriented and organized Experience in the investment industry is a plus Bachelor's degree in Business Administration or finance & investments

Functieomschrijving Field Service Team Leader At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. Your role and responsibilities In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is: remote #LI-remote This role is contributing to the Electrification Smart Power division in the Mid Atlantic region. You will be mainly accountable for: • Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention. • Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience. • Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload. • Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility. Our team dynamics You will join a talented team, where you will be able to thrive. Qualifications for the role Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field with 6+ years experience. Or Associates Degree in Electrical Theory with 8+ years of experience. Or 10+ years of equivalent work/military experience. Minimum of 5 years of experience in critical power systems, with at least 2 years in a leadership role. Strong technical knowledge of UPS, generators, PDUs, and batteries. Proven ability to manage teams, projects, and client relationships effectively Knowledge of industry standards (e. g. , NFPA, ANSI, OSHA). Certifications such as NETA, IEEE, or manufacturer-specific certifications; Experience in a mission-critical environment (e. g. , data centers, hospitals, or industrial facilities) preferred. Combination of office work and field visits, with approximately 50-60% travel required. Candidates must already have a work authorization that would permit them to work for ABB in the US. More about us ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. We value people from different backgrounds. Apply today for your next career step within ABB and visit www. abb. com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www. abb. com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: ************ eeoc. gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20. pdf ************ dol. gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c. pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A. M. - 5:00 P. M. EST Monday through Friday by contacting an ABB HR Representative at **************. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to US-AskHR@abb. com. Resumes and applications will not be accepted in this manner. my BenefitsABB. com

Are you passionate about delivering exceptional client service and providing critical support to advisors in a dynamic and collaborative environment? A growing financial firm is seeking a detail-oriented Client Service Manager who thrives on building relationships, exceeding expectations, and ensuring an outstanding client experience. This is a hybrid position (3 days in office) after the first 90 days. Candidates must be local to the Northern Virginia/DC area. Key Responsibilities: As a Client Service Manager, you will play a vital role in ensuring smooth client interactions and operational excellence. Your responsibilities will include, but are not limited to: Providing account information and maintaining client relationships. Managing account opening procedures, maintaining accurate records, scheduling appointments, and processing client paperwork and deposits. Acting as the first point of contact for clients, setting the tone for a positive experience. Proactively resolving client concerns and cultivating strong relationships. Handling urgent client calls with professionalism and sound judgment. Ensuring compliance with industry regulations and company policies. Welcoming guests and clients, delivering exceptional service. Qualifications: Bachelor's degree (preferably in a business-related field). Knowledge of basic financial products and industry practices. Proficiency in Word, Excel, Outlook, and CRM platforms. Desired Qualifications: Active Series 65 and/or 7 (a plus but not required) Brokerage client service experience Knowledge and understanding of brokerage systems or applications Experience interacting directly with clients and delivering outstanding customer service. This position offers an excellent opportunity to work in a supportive and fast-paced environment that values innovation and growth. If you're detail-oriented, client-focused, and ready to take on a rewarding role, we'd love to hear from you!

Zachary Piper Solutions is currently seeking a Tier 1 Service Desk who will support a government contract located in Dahlgren, VA. A Junior Tier -1 Service Desk Support Specialist provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. They respond to user requests, troubleshoot problems, and guide users through step-by-step solutions. They also document incidents, manage service requests, and escalate complex issues to senior technicians when necessary. Their role ensures efficient and effective resolution of IT-related issues to maintain smooth business operations. Responsibilities for the Tier 1 Service Desk:Serving as the initial customer interface for all local IT issues associated with hardware, software, and accounts. Monitoring voicemails, emails, and Teams requests for service and/or help; recording information in the ITSM system; assigning ticket priority; and submitting support tickets on behalf of the user when necessary Performing initial diagnosis and analysis of incidents and providing immediate resolution and recovery when possible; or facilitating effective hand-off escalation of incidents as needed Being familiar with all software associated with the Standard Desktop Configuration (MS Office, Adobe, Current authorized Web Browsers. Providing in-depth and high level onsite telephone support to the end-user community on problems, questions, and use related to hardware, software, and networks; and dispatching field engineers from the appropriate team when applicable Setting up, configuring, using, and troubleshooting classified systems and networks. Qualifications for the Tier 1 service Desk:·Security+ certification (or higher) for IAT II certification. ·Three (3) to seven (7) years of help desk experience or related technical field experience·Active TS/SCI clearance or TS clearance with the ability to obtain the SCI and SAP eligibility. ·Ability to work onsite 5 days/week Compensation for the Tire one Service Desk:$72,000 - $83,000 *Depending on Experience. Cigna Medical, dental, vision, 11 Holiday, 401k, 2-week PTO and Sick leave as required by law#LI-SH2Keywords: Help Desk, MD, Teams, Cleared, Software, Troubleshoot, service desk,

CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement pays between $45,000 - $56,250/yr based on experience ***This position is an on-site role, and candidates must be able to work on-site at Lee County Community Hospital in Pennington Gap, VA**** We are searching for the next Patient Access Supervisor Champion. The Patient Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective and appropriate work in a fiscally responsible manner. Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility. Works in conjunction with patient access manager to develop and coach staff, creating optimal performance. Conducts and oversees orientation and training of all Patient Access staff. Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service. Assist Patient Access Manager with day-to-day operations. Job Competencies: Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions. Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat. Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes. Coaching & Developing Others - Partners with individuals' and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better. Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one's own and others' emotions and adapts behaviors to accomplish intended results. Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation. Job Responsibilities: Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily. Provides training to staff. Monitors daily productivity and communicates to staff. Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Report needs may be daily, weekly, monthly, quarterly, annually or as requested. Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures that department coordinates schedule in accordance with organizational policies. Minimizes overtime while maximizing productivity. Responsible for upfront collection process tracking and monitoring. Assigns goals, and provides coaching and corrective action as appropriate. On-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone. If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes. Assists with developing department processes and procedures. Conducts staff training, education, and development. Conducts audits to ensure acceptable performance, and provides continual coaching and education as necessary. Acts as a resource person for staff and ancillary departments. Embraces standards of behavior in ordered to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence. Manages assigned projects in regards to implementing, tracking, and process changes. Reports to Patient Access Leadership routinely for monitoring. Participates in daily facility activities as assigned by Patient Access Leadership. Gathering of statistical information of assigned. Works in the department as needed in designated areas. Assists with staff evaluations. Maintains time/attendance system. Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team. Employment Qualifications: Certified Healthcare Access Management (CHAM) Certified Revenue Cycle Representative (CRCR) High School Diploma or GED Experience, Knowledge, Skills and Abilities we Love: 2 Year/ Associates Degree or 4 year/ Bachelor's Degree 2-3 years of supervisory experience in healthcare or business field preferred Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office. Knowledge of registration, insurance, scheduling, and/or verification and hospital billing