Client service supervisor resume examples from 2025

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Updated March 26, 2025

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Client service supervisor resume

Noah Hawkins

(340) 555-8071 | nhawkins@example.com

Atlanta, GA | 12819 S. Cedar Ave. - 85808

Work experience

2020 - Present
Client Service Supervisor, AT&T - Atlanta, GA
- Developed and promoted direct reports from Consumer Care positions to Team Support, Leader Intern, and Team Manager roles.
- Oversee the delivery of consistently exceeding customer expectations and service experiences based upon company standards.
- Monitored service levels, call volumes and schedules; took action needed to ensure customer satisfaction, company goals and objectives.
- Provide lead direction and coordination for 5 Service Delivery support members.
- Monitored quality and production goals daily to ensure company s requirements were met.
2013 - 2020
Call Center Supervisor, AT&T - Atlanta, GA
- Fostered and facilitated interdepartmental communication to resolve difficult problems and escalated issues.
- Assisted operators nationwide on day-to-day procedures Resolving customers concerns, reporting outages, assisted local emergency agencies.
- Certified in LEAP coaching methods, used to employ behavior based coaching to 15 direct reports.
- Received "True Moments" outstanding achievement award for team's call quality standards.
- Drafted Methods and Procedures for Operations and Training.
2003 - 2013
Customer Service Supervisor, Walmart - Cherryville, NC
- Collect information on staff performance coordinate with management on initiatives that helps to improve customer service.
- Greet customers and manage payments.
1993 - 2003
Logistics Coordinator, United States Marine - Cherryville, NC
- Assisted in management of over $25M in logistics expense.
- Submitted all the billing for the cosmetics and medical supplies to the residents.
- Excelled at the role of Logistics Finishing scheduler with 100% on time scheduling and delivery with a short learning curve.
- Practice and assist with Mopar's World Class Manufacturing & World Class Logistics training for support vendor.

Skills

Communication
Customer Service
Company Procedures
New Associates
Facility
CSR
Background Checks
Crew Members
Windows
Procedures

Education

Bachelor's Degree, Business (1985 - 1988)
DeVry University
Oakbrook Terrace,

Client service supervisor resume

Kyle Riley

(750) 555-1436 | kriley@example.com

New York, NY | 26950 E. Elm Ln. - 92289

Work experience

2016 - Present
Client Service Supervisor, Verizon - New York, NY
- Provided daily coaching on service levels, objectives, and schedule compliance.
- Managed and developed team of associates with the goals of ensuring optimum service levels and quality in a call center setting.
- Create and/or distribute written communication of updates, process changes and system notifications in a timely manner.
2010 - 2016
Client Service Specialist, Sallie Mae Bank - Newark, DE
- Provided borrowers with accurate information on their student loans.
- Analyze customer accounts to identify opportunities to counter-offer the features of consolidation.
2009 - 2010
Finance Service Representative, JPMorgan Chase - Newark, DE
- Book of business consists of 200 high net worth clients with $100 million in investments.
- Assisted customers with online troubleshooting and bill payments.
- Updated customer facing system with notes facilitating quality customer communication.
2005 - 2009
Collections/Accounts Receivable, Conn's - San Antonio, TX
- Maintain an up to date payment portfolio of all accounts brought current.
- Monitored and minimized delinquent accounts maintaining a collection rate of 90%.

Skills

Service Recommendations
Prospective Members
New Associates
Client Expectations
Medicaid
Client Care
Financial Situation
Performance Standards
Client Complaints
Powerpoint

Education

High School Diploma, (2000 - 2000)
,

Client service supervisor resume

Christian Parker

(240) 555-9427 | cparker@example.com

New York, NY | 3002 E. Elm St. - 36439

Work experience

2020 - Present
Client Service Supervisor, Burlington - New York, NY
- Conducted training with cashiers and customer service associates on a daily basis.
- Train associates to company standards of customer service and cash handling.
- Handled escalated customer complaints by phone and in writing.
2019 - 2020
Staffing Consultant, Robert Half International - New York, NY
- Source, recruit, screen, and schedule potential candidates to interview for a position as an Insurance Sales Agent.
- Allocate human resources, ensuring appropriate matches between personnel.
- Verified candidate references and performed and reviewed background checks.
2016 - 2019
Recruiter, TEKsystems - Charlotte, NC
- Identified potential candidates, performed phone screens, and interviewed IT professionals.
- Staged tablet infrastructure and peripherals for distribution and implementation.
- Maintained relationships with consultants through monthly lunch meetings and weekly phone calls.
- Create and manage the staff schedule of personnel RN, LPN, CNA, CMA and medical records staff.
- Have also filled positions in business development in the Federal sector.
- Planned and executed on-campus recruitment efforts.
2014 - 2016
Staffing Coordinator, Bank of America - Miami, FL
- Educated, advised and counseled employees and managers on FMLA policies and procedures.
- Sourced for candidates via CareerBuilder and Monster Screened potential candidates
- Provided exemplary customer service at all times when giving counsel on current bank openings, processes, and/or requisitions.
- Managed the testing and selection phase for customer service and support positions.
- Interviewed and qualified potential candidates for open requirements.
- Work closely with LOB managers on scheduling interviews.

Skills

Internal Database
New Customers
External Customers
Administrative Procedures
High NET
HR
Recruitment Process
Support Services
Telephone Calls
Patient Care

Education

Bachelor's Degree, Business (2006 - 2009)
Miami Dade College
Miami,

Client service supervisor resume

Martha Howard

(950) 555-3133 | mhoward@example.com

Houston, TX | 85179 N. Park Ln. - 95742

Work experience

2020 - Present
Client Service Supervisor, Verizon - Houston, TX
- Recruited candidates at Career Fairs with HR representatives
- Monitored and evaluated employee performance on a consistent basis to ensure productivity, timeliness guidelines and adherence to company standards.
- Communicated hierarchy of results in order to effectively on-board direct reports.
- Performed monthly quality audits for customer orders to ensure service representative compliance with department procedures.
2015 - 2020
Call Center Supervisor, Meijer - Kalamazoo, MI
- Provide excellent customer service Supervise service desk, cashiers and utility workers Assist customers with cash and credit transactions
- Train managers on how to effectively lead customer service agents Accomplishments diffuse difficult situations between customer service representatives and customers.
- Demonstrated affective sales approaches along with exceptional customer service and follow up.
2007 - 2015
Team Leader, Meijer - Kalamazoo, MI
- Worked closely with all Store management to maintain cash control, customer service, and flow of operation
- Greet customers and make sure the customers are being taken care of.
- Fill in For Cashiers and Customer Service Desk Maintain Break Schedule Customer Service Maintain Front-End of the Store
- Assisted customers and responded to customer service calls.
- Ensured consistent communication to store management on the implementation of assignments and department renovation moves.
- Provide customer service, stock and condition shelves, place orders with an RF Handheld computer.
2003 - 2007
Logistics Coordinator, Denso Manufacturing Athens Tennessee - Kalamazoo, MI
- Interview and hire qualified employees and develop new staff members.
- Achieved 99.8% cycle count accuracy for 500+ raw materials and 100+ finished goods.
- Identified, managed and communicated logistics procedures for supply chain to all departments.
- Follow appropriate shipping and receiving procedures.
- Managed inbound and outbound logistics, inventory management, material disbursement, and finished-goods inventory.
- Manage logistics of shipping and delivery using company trucks and cost effective common carriers, in cooperation with Traffic Department.

Skills

Technical Data
Performance Appraisals
Customer Service
Distribution Centers
Project Management
Client Complaints
Human Resources
Logistics
Support Services
Internet

Education

Bachelor's Degree, Supply Chain Management (1995 - 1998)
Western Michigan University
Kalamazoo,

Client service supervisor resume

Madison Sims

(960) 555-1975 | msims@example.com

Philadelphia, PA | 31534 E. Park Rd. - 11057

Work experience

2018 - Present
Client Service Supervisor, The Home Depot - Philadelphia, PA
- Supervised front of house cashiers Balancing cash banks for registers Daily reports Customer service greeter
- Opened food service areas in new and remodeled stores.
- Manage customer complaints Provide world class customer service Answer phone calls Maintained a clean environment
- Listened to and resolved customer complaints regarding services, products or personnel.
- Received several customer service awards.
2017 - 2018
Customer Service Team Lead, HSBC North America Holdings - Newark, DE
- Handle customer complaints and take appropriate action to resolve them.
- Played a key role in reducing Financial Control errors by modifying the quality control procedures.
- Be a medium of communication between the customer and the management.
2015 - 2017
Collections Representative, HSBC North America Holdings - Newark, DE
- Assist customers with seriously delinquent accounts to create a realistic budget and repayment schedule.
- Analyzed financial situations and arranged payment plan.
- Worked directly with management to achieve effective communication.
2014 - 2015
Collections/Accounts Receivable, Sallie Mae Bank - Newark, DE
- Job consists of taking care of student loans that are delinquent via telephone.
- Worked early and late stage, retail and Visa customer accounts.
- Worked within FDCPA, state regulations, department/division & DMO Compliance Policies.

Skills

Safety Meetings
Staff Members
Procedures
Journal Entries
Communication
New Procedures
Direct Supervision
Quality Standards
Current Status
High NET

Education

High School Diploma, (2009 - 2009)
,

Client service associate resume

Terry Warren

Client Service Associate

(640) 555-7261 | twarren@example.com

Atlanta, GA | 27014 S. Maple Ave. - 71537

Work experience

2011 - Present
Client Service Associate, Kaiser Permanente - Atlanta, GA
- Support Patient Care Services with Project and Data Management.
- Advanced knowledge of MS Word, Excel, PowerPoint, Lotus Notes and FileMakerPRO.
- Operated multiple line phone system, scheduling appointments, answering questions, and directing calls to appropriate personnel.
2009 - 2011
Service Associate, Automatic Data Processing - Atlanta, GA
- Mentor and train new employees for the client service team.
- Mentor to new ADP client service specialist trainees.
- Provide proactive communication regarding updates.
2006 - 2009
Order Processor, Macy's - Atlanta, GA
- Submit purchase orders Assist with marketing materials Macy's Inc
- Maintained sales floor, and work areas according to Company best practices.
- Input order information into Excel spreadsheet and update daily with status using SAP software.
- Facilitate inter-departmental communication and train associates to effectively provide customer support.
- Displayed product knowledge leading to an increase in inquiry-to-order capture rate.

Skills

Order Desk
Order Confirmation
Client Service
Pallet Jack
Internet
Timely Fashion
Greeting Customers
New Customers
RF
Windows

Education

High School Diploma, (2006 - 2006)
,

How to write a client service supervisor resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the client service supervisor role.

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in client service supervisor-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the client service supervisor position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical client service supervisor skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some client service supervisor interviews.

Here are example skills to include in your “Area of Expertise” on a client service supervisor resume:

Background Checks
Customer Satisfaction
Cash Handling
Client Orders
Patients
Corrective Action
Client Relations
Human Resources
Strong Customer Service
Excellent Client

Data Entry
Client Satisfaction
Good Judgment
Performance Management
Performance Reviews
Direct Reports
Performance Issues
Home Health
Cost Containment
Client Retention

Performance Appraisals
Shared Services
Client Issues
Employee Training
Client Complaints
External Clients
Open Positions
Branch Management
Process Improvement
Customer Inquiries

Zippia’s AI can customize your resume for you.

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(File formats: .pdf, .doc, .docx)

How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the client service supervisor position. Here is how to most effectively structure your work experience:

List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs.

How to write client service supervisor experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are great bullet points from client service supervisor resumes:

Work history example #1

Customer Service Team Lead

Kohl's

Demonstrated an ability to communicate effectively and express ideas clearly, actively listed and allowed/followed appropriate channels of communication.
Requested to advise associates, customers and visitors, regarding policy and classification procedures.
Managed quality communication, customer support, and product representation for each client, and exceeded daily credit card application goals.
Filed fraud reports and explained operation of ATM and debit cards.
Detailed knowledge of Windows application.

Work history example #2

Client Service Supervisor

Whole Foods Market

Created enthusiastic atmosphere by stressing upbeat positive exchange while providing excellent customer service.
Handled cash flow activities, including deposits, accounts receivable, accounts payable, and payroll.
Promoted from previous role to lead a team of four coordinators in the NY based office.
Updated departmental policy and procedure manual, documented client specific information and created corporate standard operating procedures.
Participated in and facilitated HIPAA training for the staff at EMMI Physician Services.

Work history example #3

Client Service Supervisor

Bank of America

Monitored attendance for payroll accuracy.
Maintained up-to date knowledge of bank policies, procedures and products.
Distributed release related communications and briefing documents for larger initiatives.
Managed performance variation in multiple metrics.
Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies

Work history example #4

Client Service Supervisor

Bank of America

Distributed release related communications and briefing documents for larger initiatives.
Monitored attendance for payroll accuracy.
Proffered daily coaching to increase performance, productivity and achieve departmental expectations and metrics.
Provided coaching team members by utilizing banks structured coaching forms to drive 100% client satisfaction.
Provided training/coaching to new and existing associates by providing counseling and guidance on bank policies, procedures, and sales tactics.

Zippia’s AI can customize your resume for you.

Upload a resume

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Bachelor's Degree in business

DeVry University, Oakbrook Terrace, IL

1985 - 1988

High School Diploma

2000 - 2000

Highlight your client service supervisor certifications on your resume

If you have any additional certifications, add them to the certification section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your client service supervisor resume:

Certified Medical Office Manager (CMOM)

Updated March 26, 2025

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