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Client service supervisor skills for your resume and career

Updated January 8, 2025

4 min read

Client service supervisor example skills

Below we've compiled a list of the most critical client service supervisor skills. We ranked the top skills for client service supervisors based on the percentage of resumes they appeared on. For example, 11.8% of client service supervisor resumes contained background checks as a skill. Continue reading to find out what skills a client service supervisor needs to be successful in the workplace.

15 client service supervisor skills for your resume and career

1. Background Checks

Here's how client service supervisors use background checks:

General recruitment, staffing, interviews, placed job ads, skills testing, background checks and drug testing.
Perform background checks via HireRight, Axiom, ChoicePoint, or any specified company by the customer.

2. Customer Satisfaction

Here's how client service supervisors use customer satisfaction:

Research complex customer inquiries using proprietary tools and adhere to customer support internal guidelines and processes to ensure customer satisfaction.
Accepted additional bank reconciliation responsibilities thus reducing headcount and totally eliminating processing errors, which increased customer satisfaction and retention.

3. Cash Handling

Here's how client service supervisors use cash handling:

Own branch cash vault, holding responsibility for all federal cash shipments, ATM distributions and internal cash handling.
Assisted with daily admissions operations including cash handling, reconciliation and daily visitor reports.

4. Client Orders

Here's how client service supervisors use client orders:

Process client orders for service and equipment accurately and efficiently.
Assist channel partners consisting of big box retailers to ensure the highest level of satisfaction with client orders.

5. Patients

Here's how client service supervisors use patients:

Created innovative ideas; such as daily reporting spreadsheets in order to successfully provide nursing to all patients on a consistent basis
Prepare weekly updates regarding newly opened cases which includes accurate active caseloads, monthly calendar to each nurse and patients.

6. Corrective Action

Here's how client service supervisors use corrective action:

Counseled flexible-hours employees on behavioral and performance issues and recommended and coordinated corrective action.
Maintain low attrition by counseling and administering corrective action when appropriate.

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7. Client Relations

Here's how client service supervisors use client relations:

Cultivated and built upon existing client relationships, increasing client satisfaction with Schlesinger Associates.
Maintain client relationship including daily interaction with senior business unit managers.

8. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how client service supervisors use human resources:

Supervised up to 10 associates, managed diverse human resources concerns, and ensured attainment of quality standards.
Detailed knowledge and in-depth proficiency of PeopleSoft, in both Human Resources, Staffing and Financial databases.

9. Strong Customer Service

Here's how client service supervisors use strong customer service:

Demonstrated strong customer service skills by handling supervisor requests.
Utilized strong customer service skills in order to ensure that the clients work is done in a timely and efficient manner.

10. Excellent Client

Here's how client service supervisors use excellent client:

Maintained and foster excellent client communication (verbal & written) and service skills with courtesy and professionalism.
Maintain excellent client relations and deliver outstanding customer service ensuring customer retention.

11. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how client service supervisors use data entry:

Supervised eight payroll specialists through day-to-day payroll data entry, while providing technical expertise and ensuring quality service standards are maintained.
Performed data entry of client-specific information into the software system.

12. Client Satisfaction

Here's how client service supervisors use client satisfaction:

Completed transition of Custody Corporate-Actions Client-Service Department from New York to Dallas, improving client satisfaction.
Participated in weekly management team meetings to develop strategies for increasing revenue and client satisfaction levels.

13. Good Judgment

Here's how client service supervisors use good judgment:

Identify and solve problems; using initiative and good judgment to reach quality decisions.

14. Performance Management

Here's how client service supervisors use performance management:

Maintain performance management logs on employees and write employee annual reviews and determine compensation within established guidelines.
Supervised the recruiting/hiring, training, coaching and performance management functions for nine Customer Service Representatives.

15. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how client service supervisors use performance reviews:

Coordinated team functions including positive and developmental feedback, scheduling, interviewing, performance reviews, and monitoring.
Created performance feedback documentation; improved scorecard for tracking ratings for annual performance reviews.

5 Client Service Supervisor resume examples

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List of client service supervisor skills to add to your resume

The most important skills for a client service supervisor resume and required skills for a client service supervisor to have include:

Background Checks
Customer Satisfaction
Cash Handling
Client Orders
Patients
Corrective Action
Client Relations
Human Resources
Strong Customer Service
Excellent Client
Data Entry
Client Satisfaction
Good Judgment
Performance Management
Performance Reviews
Direct Reports

Performance Issues
Home Health
Cost Containment
Client Retention
Performance Appraisals
Shared Services
Client Issues
Employee Training
Client Complaints
External Clients
Open Positions
Branch Management
Process Improvement
Customer Inquiries
Staff Performance
Medicaid

HIPAA
Disciplinary Actions
QA
Customer Issues
Customer Complaints
Professional Relationships
Performance Evaluations
Departmental Policies
Problem Resolution
Client Accounts
Call Center Management
Call Monitoring
Unemployment Claims
Federal Regulations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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