Top Client Service Supervisor Skills

Below we've compiled a list of the most important skills for a Client Service Supervisor. We ranked the top skills based on the percentage of Client Service Supervisor resumes they appeared on. For example, 16.0% of Client Service Supervisor resumes contained Client Service Representatives as a skill. Let's find out what skills a Client Service Supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Client Service Supervisor resumes in 2020. Read below to see the full list.

1. Client Service Representatives

high Demand
Here's how Client Service Representatives is used in Client Service Supervisor jobs:
  • Conduct supervisory responsibilities including, training, scheduling, and evaluation of Client Service Representatives.
  • Supervised 5-7 Client Service Representatives, numerous volunteers, and community service volunteers daily.
  • Provided ongoing coaching and development of Client Service Representatives for optimal performance.
  • Provide performance review input to department manager for all client service representatives.
  • Trained / supervised newly-hired Client Service Representatives; initiated quality control initiatives.
  • Motivated and empowered 10 client service representatives to provide exceptional service.
  • Support Coordinator * Support Client Service Representatives with technical information.
  • Utilize computer and professional skills instructing the client service representatives in the effective use of the Laboratory computer programs.
  • Manage and lead client service representatives including scheduling, training, and coaching for the next path in career.
  • Train and develop the skills of new Client Service Representatives and Administrative Assistants in the office.
  • Assisted in the training and interviewing of new client service representatives and associates.
  • Managed seven client service representatives, answering 400 calls per day.
  • Lead and supervised group of 3 client service representatives.
  • Supervised staff of 25 Client Service Representatives.
  • Supervised team of 30+ Client Service Representatives.
  • Train and assist Client Service representatives.
  • Supervised thirty-one personnel divided in three distinct groups of phlebotomists, medical couriers and client service representatives covering three shifts.

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2. Customer Service

high Demand
Here's how Customer Service is used in Client Service Supervisor jobs:
  • Manage team of client service representatives responsible for customer service delivery and call center operations for all service aspects of health insurance
  • Assumed total management accountability for staffing, inventory and motivating consultants to increase levels of quality of Customer Service.
  • Managed high-volume phone and email communications, ensuring delivery of quality customer service in responding to inquiries and requests.
  • Liaised between internal and external customers, further illustrating solid communication while delivering courteous and professional customer service.
  • Supervised customer service teams, coaching associates to provide exceptional customer service through written and verbal communications.
  • Exemplified the second-to-none customer service delivery for which Probity is nationally renowned in all interactions with customers.
  • Develop and cultivate internal and external customer relationships, ensuring that customers receive outstanding customer service.
  • Spearheaded training initiatives for new and existing employees to ensure consistent delivery of customer service standards.
  • Motivated staff to meet customer service performance goals and ensuring established incentives are developed and executed.
  • Researched problems to resolve issues in order to maintain customer service satisfaction and business relationships.
  • Reviewed customer feedback to identify methods and areas of improvement in customer service delivery.
  • Participated with Development team to create level training for all new Customer Service Representatives.
  • Established monthly training programs focusing on customer service, communication, and products/services.
  • Supervised two customer service representatives while maintaining duties of inside customer sales representative.
  • Created employee training program emphasizing sales, business-to-business e-commerce and customer service training.
  • Led a team of 15 customer service representatives to increase service center profitability
  • Supervised staff of 15 customer service/technical support representatives of medical software company.
  • Collaborated with account managers to identify problems and improve customer service levels.
  • Supervised a client service team to provide exceptional customer service and satisfaction.
  • Specialized in maintaining account satisfaction through human resource and customer service skills.

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3. Weekly Payroll

high Demand
Here's how Weekly Payroll is used in Client Service Supervisor jobs:
  • Conducted weekly supervision meetings and prepared annual performance assessments, submitted documentation for weekly payroll.
  • Maintained records, safety evaluations, administered benefits information and processed weekly payroll.
  • Processed weekly payroll for up to 100 employees and resolving payroll related issues.
  • Prepared and processed weekly payrolls, handled workers compensation and unemployment claims.
  • Managed weekly payroll; processed billing and adjustments for 1,000+ associates.
  • Provided weekly payroll reports to the accounting department for budgeting purposes.
  • Processed weekly payroll and conducted billing adjustments, credit re-bills.
  • Helped negotiate the contracts along with overseeing weekly payroll.
  • Performed weekly payroll, accounts payable and receivable functions.
  • Create weekly payroll for up to 50 field employees.
  • Approve paid time off / bi-weekly payroll.
  • Processed weekly payroll with 100% accuracy.
  • Process weekly payroll for all associates.
  • Enter weekly payroll for employees.
  • Time keeping and Weekly payroll.
  • Processed weekly payroll for over 200 employees, which included adjustments and edits utilizing Peopleclick, Status and Rapid Time Entry.
  • Managed scheduling for clients Conducted interviews with applicants Executed weekly payroll entry

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4. Client Relationships

high Demand
Here's how Client Relationships is used in Client Service Supervisor jobs:
  • Begin to develop business relationships with partners focusing on deepening client relationships and cross-selling.
  • Cultivated and built upon existing client relationships, increasing client satisfaction with Schlesinger Associates.
  • Maintained strong client relationships with 30 families of medically-dependent children.
  • Maintained positive client relationships by collaborating on marketing campaigns.
  • Maintained client relationships with quality and performance reviews.
  • Established strong client relationships resulting in increased business.
  • Drive branch sales and client relationships; promote, monitor and track all bank campaigns, sales specials and product development.
  • Coordinated and maintained client relationships in the area of mortgage insurance tracking and force placed coverage for mortgage banking portfolios.
  • Make coordinator/client visits to establish, build, maintain, and strengthen client relationships.
  • Assisted Managing Partners with client servicing for more than 300 hundred client relationships.
  • Enhanced client relationships through regular client visits, phone & via email.
  • Resolve any product related issues to maintain excellent client relationships.
  • Work closely with sales team to establish new client relationships.
  • Supervised a staff of 6 on 5 client relationships.
  • Build and nurture client relationships using excellent client service ensuring loyalty and trust.

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5. Performance Reviews

high Demand
Here's how Performance Reviews is used in Client Service Supervisor jobs:
  • Coordinated team functions including positive and developmental feedback, scheduling, interviewing, performance reviews, and monitoring.
  • Created performance feedback documentation; improved scorecard for tracking ratings for annual performance reviews.
  • Coached associates, provided associate performance feedback, and delivered regular performance reviews.
  • Hired new employees, administered disciplinary action and annual performance reviews.
  • Evaluated annual performance reviews to pinpoint individual employee progress.
  • Prepared payroll and quarterly performance reviews.
  • Conduct individual performance reviews in monthly 1:1 meetings, assigning projects and goals, and providing career development advice accordingly.
  • Conduct performance reviews, reinforce department goals and procedures, and ask for their feedback.
  • Interviewed prospective hires, completed performance reviews, and made recommendations for promotions.
  • Write Performance Reviews and provide ongoing support for coaching and mentoring.
  • Provided training, wrote performance reviews and answered escalated member/client calls.
  • Supervised the URA staff and administered annual performance reviews.
  • Managed CSR interviews, Performance Reviews and Disciplinary issues.
  • Career development of employees and performance reviews.
  • Prepare performance reviews for skill improvement.
  • Delivered annual performance reviews, created measurable action plans and held team meetings designed to foster communication and promote employee development.
  • Created goals for staff based on performance metrics and used goals, driving efficiencies and creating objective annual performance reviews.
  • Ensured Team was kept abreast of policy and procedural changes Conduct interviewing, hiring, and performance reviews as needed.
  • Last three Performance Reviews rated me as a Role Model.
  • Involved ad-hoc reporting and performance reviews.Conducted monthly performance reviews with over 20 employees.

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6. New Clients

high Demand
Here's how New Clients is used in Client Service Supervisor jobs:
  • Handled implementation of new clients which included requirements gathering, data validation, and configuration for multiple database uploads.
  • Maintained constant contact with both clients and other attorney's, along with meeting and interviewing perspective new clients.
  • Evaluated current sample pickup procedures and recommended modifications, as new clients and procedures become available.
  • Retain all business brought to the company by sales managers as well as develop new clients.
  • Implemented policies and procedures for new clients of 106,000 lives to create their benefit plan.
  • Communicated effectively with multiple departments to plan meetings and prepare new website for new clients.
  • Interviewed new clients at project onset to establish needs, goals, and objectives.
  • Assisted with the transition of new clients from implementation team to the support team.
  • Provided comprehensive medical, physical and psycho-social assessment of all new clients.
  • Support of Financial Consultants in attracting new clients and retaining existing clients.
  • Developed internal and external marketing plan to gain new clients.
  • Coordinated services and start-of-care for new clients.
  • Obtained new clients and employees.
  • Applied KYC initiatives to onboard new clients to company platforms.
  • Provide initial intakes/assessments with new clients to assess their needs and develop a care plan .

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7. Background Checks

high Demand
Here's how Background Checks is used in Client Service Supervisor jobs:
  • General recruitment, staffing, interviews, placed job ads, skills testing, background checks and drug testing.
  • Complete all aspects of hiring process: test, interview, background checks, and reference checks.
  • Perform background checks via HireRight, Axiom, ChoicePoint, or any specified company by the customer.
  • Interview, perform background checks, and new hire orientation for employees.
  • Entered and scanned hiring documentation, background checks, and drug screenings.
  • Administered drug testing procedures and conducted reference and background checks.
  • Performed background checks on applicants and initiated drug tests.
  • Managed background checks and sustained a pipeline of candidates.
  • Conducted background checks, completed new hire paperwork.
  • Conducted background checks and requests for records.
  • Conducted background checks and drug screens.
  • Perform background checks and drug screenings of shortlisted candidates Consistently counsel field/external staff members to provide exceptional customer service.
  • Recruited, interviewed, conducted pre-employment screening, background checks and drug tests, and made final hiring decisions.
  • Screened resumes, interviewed and processed background checks and wrote offer letters Conducted weekly new-hire orientations.
  • Processed background checks, employment verifications, and administered the pre-employment drug screenings.
  • Created background checks through Taleo to third party iHire.
  • Performed background checks thru HireRight and Kronos.

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8. Human Resources

high Demand
Here's how Human Resources is used in Client Service Supervisor jobs:
  • Managed daily Human Resources activities of Client Service team including hiring, performance feedback, annual reviews, and corrective action.
  • Supervised up to 10 associates, managed diverse human resources concerns, and ensured attainment of quality standards.
  • Detailed knowledge and in-depth proficiency of PeopleSoft, in both Human Resources, Staffing and Financial databases.
  • Partnered with Human Resources regarding some aspects of staffing, evaluating performance and staff development.
  • Manage all Human Resources and Employee Relations issues for 200 to 300 employees.
  • Assist human resources in screening new employees and in the interview process.
  • Partnered with Human Resources, Loss Prevention, and/or On-Premise Security.
  • Build Human Capital through Human Resources development.
  • Create, maintain, and present accurate performance records for human resources, clients, and government programs.
  • Schedule unskilled and skilled nurses (Heartlink) Recruiting new staff and rehires Assist human resources (background checks and clearances)

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9. Process Improvement

high Demand
Here's how Process Improvement is used in Client Service Supervisor jobs:
  • Developed and implemented process improvements to extract and compile data for bonus payments; designed and developed collection policies and procedures.
  • Worked with customer to enhance delivery of service through effective monitoring of programs, process improvement and problem prevention/resolution initiatives.
  • Identified areas of improvement, develop process improvement plans and successfully implemented after management approval.
  • Project management working with management team in the development and implementation of operational process improvements.
  • Implemented multiple process improvements which have been important in managing and exceeding client expectations.
  • Facilitated one-on-one meetings with each agent to review performance and discuss process improvement.
  • Implemented streamline process improvements which increased productivity and time management.
  • Develop and implement process improvements to increase productivity.
  • Conducted weekly training and process improvement meetings.
  • Lead process improvement activities for department.
  • Collaborate with management team on process improvement, staff training and development, recruitment, operational performance, and business planning.
  • Direct oversight of customer issues and concerns, working in partnership with facilities to achieve positive resolution and process improvements.
  • Develop, analyze and review performance metrics with Leadership team to focus on business process improvements and employee coaching.
  • Plan and forecasts staff schedules and recommend scheduling, schedule maintenance, and process improvements.
  • Led cross-functional teams for process improvements and system enhancements while promoting teamwork and building bonds.
  • Identified opportunities from process improvements, and recommend changes as appropriate.
  • Implemented numerous processes, process improvements, and disclaimers.
  • Measured the team's performance and implemented process improvements.
  • Create strategic plans for process improvements.
  • Used various reports to identify operational issues and implemented process improvements to deliver customer satisfaction, cost control and efficiencies.

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10. Data Entry

high Demand
Here's how Data Entry is used in Client Service Supervisor jobs:
  • Supervised eight payroll specialists through day-to-day payroll data entry, while providing technical expertise and ensuring quality service standards are maintained.
  • Supported Payroll Specialists in analyzing data entry and correcting errors to ensure proper customer satisfaction.
  • Performed data entry of client-specific information into the software system.
  • Assisted the CSA Manager with data entry, presentations, reports, payment processing, account reconciliation, and additional projects.
  • Recruit, interview, assess and place flexible staff * Sales, payroll, scheduling, telemarketing, data entry
  • Complete all required data entry, necessary paper work, document and record keeping of all personnel issues.
  • Supervised client services & data entry department, account status, and case management for shipping delivery.
  • Supervised Copy Representatives, Data Entry and Accounts Assistants.
  • Performed office duties such as data entry and filing.
  • Manage team of client service data entry associates.
  • Audited data entry by other department members.
  • Perform data entry duties as needed.
  • Monitored data entry practices to ensure integrity of participant database.
  • Train staff and clients on data entry techniques, inventory upload, Photoshop and tools of the website.
  • Reviewed data entry input and authorized payroll for temporary and full time staff.
  • Recruit & retain database of available flexible staff for variety of labor & clerical jobs .Data entry & filing.
  • Track shipments ?Data entry ?Multitasking

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11. Disciplinary Actions

high Demand
Here's how Disciplinary Actions is used in Client Service Supervisor jobs:
  • Supervised 45-75 caregivers including interviewing and hiring of new employees, disciplinary actions and terminations.
  • Completed performance reviews and disciplinary actions if necessary.
  • Completed and approved all department disciplinary actions.
  • Administered disciplinary actions and terminations.
  • Make recommendations for hiring, evaluate employee performance, and recommend promotions, terminations, and disciplinary actions.
  • Manage support staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
  • Completed their performance reviews as well as disciplinary actions.
  • Handled corrective disciplinary actions, scheduling, payroll, provided training to officepersonnel.

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12. Corrective Action

high Demand
Here's how Corrective Action is used in Client Service Supervisor jobs:
  • Identified and resolved customer dissatisfaction issues by investigating and analyzing reported issues in order to develop and implement corrective action strategies.
  • Review Customer Satisfaction negative survey responses and submit for SLA relief when appropriate; identify and implement required corrective actions.
  • Managed 50-75 employees including mentoring and disciplinary/corrective action.
  • Created and enforced Corrective Action Plans (CAP) according to policies and procedures of Placer County.
  • Identify escalate repetitive questions or problems so that corrective action can be pursued.
  • Provide effective feedback, coaching and corrective action plans as needed.
  • Handled all corrective actions as necessary.
  • Address customer dissatisfaction and analyze causes to define corrective action strategy.

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13. Successful Business

high Demand
Here's how Successful Business is used in Client Service Supervisor jobs:
  • Maintained communication with established clients to ensure successful business development to drive client and employee retention.
  • Maintain communication with clients to ensure successful business development and to promote client/employee retention.
  • Attend monthly client meeting to ensure successful business development and to promote client and employee retention.

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14. Direct Reports

high Demand
Here's how Direct Reports is used in Client Service Supervisor jobs:
  • Developed direct reports by creating and supervising growth opportunities, workload assignments, performance feedback, and guidance for day-to-day issues.
  • Manage, train, develop, and coach 16 direct reports during non-peak season and 22 direct reports during peak season.
  • Led a team of 10 direct reports, ensuring that both team and individual goals were met.
  • Helped to promote 3 direct reports to Leadership in less than a month.
  • Interview and select job applicants, and manage and develop two direct reports.
  • Developed career growth of direct reports by providing frequent performance feedback.
  • Provide coaching and feedback for direct reports.
  • Supervised five direct reports across two departments.
  • Assist direct reports with escalations.
  • Managed 8 direct reports Effectively managing multiple store/kiosk operating expenses.
  • Manage the pre and post-sales operational teams in the advertising department, a total of six direct reports.

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15. Counsel

average Demand
Here's how Counsel is used in Client Service Supervisor jobs:
  • Facilitated the development of credit counselors and customer service representatives by providing guidance, feedback and support.
  • Participate in counseling sessions of site personnel and makes probationary or termination recommendations when necessary.
  • Assisted with professional development, career counseling and skills improvement for candidates.
  • Maintain low attrition by counseling and administering corrective action when appropriate.
  • Coordinated responsibilities for counselors, customer service representatives and support staff.
  • Trained, coached and counseled representatives on all departmental procedures.
  • Provided constant customer support while counseling donors and physicians.
  • Supervised employees; conducted performance evaluations and counseling sessions.
  • Performed annual reviews on client-based services counselors.
  • Carried out assignment terminations and counseling sessions.
  • Supervised staff of seventy in an HR capacity through payroll, benefit, compensation, workers compensation, and career counseling.
  • Assisted in determining work flow processes, counseling employees for performance and behavior, documenting and taking corrective action as necessary.
  • Counseled and released employees due to attendance issues, discipline issues, etc., while on assignment with our clients.
  • Conduct job performance evaluations; develop performance expectations; coach counsel and motivate employees; implement disciplinary action as needed.
  • Focus on employee relations by counseling as needed and keeping in constant contact with associates to prevent turnover.
  • Coach and counsel associates on call quality, performance, and procedural application delivering timely feedback of progression.
  • Coached and counseled management and employees in areas of conflict resolution, progressive discipline, and motivation.
  • Assisted in the training of Adoption Counselor for The Adoption Counselor Training Program with volunteers and staff.
  • Supervised 20 direct reports to include hiring, terminations, discipline, coaching/counseling, motivating, etc.
  • Performed and supervise personnel management functions such as training, counseling, performance evaluations, etc.

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16. Internet

average Demand
Here's how Internet is used in Client Service Supervisor jobs:
  • Facilitate gathering of necessary information needed for job postings both on the internet and in print advertising.
  • Handled patient inquiries via telephone call center, internet or written correspondence.
  • Research and gather accurate purchase order status using the Internet.
  • Recruited employees via colleges, internet, and professional organizations.
  • Source prospective candidates utilizing internet research, social media, referral networking, directrecruiting, and advertising.
  • Manage a blended team of Internet/phone reps. *Impliment RNT upgrade to include live chat function.
  • Prepared and placed advisements in local periodicals and internet based job sites.

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17. Daily Operations

average Demand
Here's how Daily Operations is used in Client Service Supervisor jobs:
  • Updated director on status of deadlines and current escalations while overseeing daily operations for new investments and general processing.
  • Managed a multitude of tasks contributing to the daily operations of generating job opportunities.
  • Supported daily operations of the Asset Management/Client Services area assisting 3,700 municipal clients manage their investments of $7-10 billion.
  • Assist with managing all aspects of the daily operations at client facility.
  • Managed daily operations of office, as well as two office renovations.
  • Managed a team of tellers, supervising all daily operations.
  • Executed daily operations of job intake process.
  • Analyzed all facets of daily operations in order to effectively identify issues and implement targeted solutions to streamline workflow.
  • Monitored daily operations and workflow for 10+ agents, regularly updating management regarding activities of assigned projects
  • Oversee the daily operations of the staff in supporting operations, maintenance tasks and analytical reporting of the Decision Support system.
  • Ensured full adherence to new policies and procedures for helpdesk on daily operations.
  • Managed a diverse group of 140-210 employees Responsible for recruiting and conducted interviews Oversaw daily operations and weekly payroll

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18. Performance Management

average Demand
Here's how Performance Management is used in Client Service Supervisor jobs:
  • Maintain performance management logs on employees and write employee annual reviews and determine compensation within established guidelines.
  • Supervised the recruiting/hiring, training, coaching and performance management functions for nine Customer Service Representatives.
  • Evaluated staff performance with other Clinical Supervisors including performance management of nursing staff.
  • Participate with Clinical Supervisors in performance management of the nursing staff.
  • General supervisory duties including: performance management, coaching, timekeeping
  • Complete employee evaluations with online performance management process.
  • Provided counseling to managers regarding Performance Management.
  • Managed 50-70 employees, performance management, attendance and development.
  • Initiated performance management processes for Client Service Representatives and provided constructive feedback to enhance workflow processes.
  • Manage 60 employees Weekly one on one with employees to discuss performance management, attendance and development.

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19. Phone Calls

average Demand
Here's how Phone Calls is used in Client Service Supervisor jobs:
  • Lead personnel implementing requested policy owner transactions and assisting with all incoming and outgoing telephone calls on in-force life insurance policies.
  • Collected monthly past-due premiums through letters and phone calls to clients accomplishing the average collection of 95% each month.
  • Exceeded client expectations and department goals by continuously monitoring service levels, analyzing trends and monitoring phone calls.
  • Exceeded departmental goals for outbound phone calls, emails, and mailings.
  • Received phone calls from other departments and branches for help.
  • Monitor Administrators phone calls to ensure compliance guidelines were upheld.
  • Update customers' accounts from phone calls or emails request.
  • Answered phone calls and time sheets weekly.
  • Provided backup support for executive receptionist; operated multi-phone line, screened and directed phone calls to appropriate recipient.

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20. Client Issues

average Demand
Here's how Client Issues is used in Client Service Supervisor jobs:
  • Improved client retention through management of account executive workload ensuring timely and accurate resolution of outstanding client issues.
  • Mentored business partners in resolution of escalated client issues and billing discrepancies.
  • Provided technical expertise on multiple product lines in order to support employees to conduct research and problem solve client issues.
  • Regarded as first level escalation point for assigned team members with regard to complex client issues.
  • Interacted daily with clients to negotiate, minimize, and solve client issues.
  • Coached payroll specialists' in problem solving regarding client issues and concerns.
  • Created and implemented Incident Report procedure to track client issues.
  • Handled Client issues and concerns for my 8 Specialist.
  • Responded to and resolved any client issues or concerns.
  • Followed up with Caregivers regarding client issues and concerns.
  • Corresponded with tax agencies to resolve client issues.
  • Negotiated with vendors on company and client issues.
  • Resolved client issues and handled account inquires.
  • Researched and resolved complex client issues.
  • Resolved client issues such as order timeline for custom furniture and accuracy of the customer order.
  • Handled escalated and complex client issues which need to be guided at the management level.
  • Managed a team of CSRs to resolve client issues and achieved customer satisfaction.

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21. Hipaa

average Demand
Here's how Hipaa is used in Client Service Supervisor jobs:
  • Consulted with Behavioral Health Providers Services Network regarding any Medical Record, HIPAA or Confidentiality issues/complaints.
  • Protect patient privacy and confidentiality by following HIPAA and company policy.
  • Comply with HIPAA and other regulations to maintain patient/client confidentiality.
  • Accomplished in Release of Information standards, policies & procedures as well as HIPAA regulations & compliance.
  • Directed QC/QI programs, maintaining and monitoring compliance with CAP/JCAHO standards and Medicare and HIPAA regulations.
  • Maintain confidentiality regarding all aspects of patients and/or employee information in compliance with HIPAA laws.
  • Comply with HIPAA, Diversity Principles, Corporate Integrity, and Compliance Program policies.
  • Reviewed Release of information authorizations for HIPAA and state law compliance.
  • Handle confidential medical information and abide by all HIPAA regulations.
  • Hire, train and assess new staff on competencies, ROI and HIPAA compliance.
  • Insure that all releases are in compliance with the request, authorization company policy and HIPAA regulations.

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22. Company Policies

average Demand
Here's how Company Policies is used in Client Service Supervisor jobs:
  • Support company policies to ensure customer satisfaction, associate satisfaction and financial results.
  • Ensured compliance/consistency of company policies, procedures and practices.
  • Make decisions based on company policies and sound judgment, increasing clientele and revenue for the company.
  • Monitored service calls to observe employee's demeanor, technical accuracy and adherence to company policies.
  • Ensured the swift resolution of issues to preserve client loyalty while complying with company policies.
  • Complete all facets of the hiring process in compliance with stated company policies and procedures.
  • Review company policies and procedures with applicants and temporary employees.
  • Acted as reference regarding company policies and procedures.
  • Resolved customer escalated calls through application of company policies and procedures along with best business practices.
  • Manage employee relations for client managers, enforce company policies and ensure that proper procedures are followed.

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23. Customer Retention

average Demand
Here's how Customer Retention is used in Client Service Supervisor jobs:
  • Participated in quality assurance committees to improve customer retention and carrier roaming enhancements.
  • Ensured utmost recovery of delinquent accounts, maximizing customer retention and minimizing bad debt.
  • Implemented the National Customer Retention Fulfillment program.
  • Provide coaching, leadership and supervision to a team of 14 union-represented Service Representatives in a customer retention call center.
  • Worked closely with Service/Sales Managers and other personnel in the SSO's and RDC's for customer retention resolutions.
  • Acted as a final escalation point to resolve issues and increase customer retention.

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24. Staff Members

average Demand
Here's how Staff Members is used in Client Service Supervisor jobs:
  • Coordinate and organize traveling needs and special events for individual with disabilities and staff members
  • Maintained communication between department supervisors and resolved internal problems between staff members.
  • Prepare weekly update news letter and nominate staff members for standout performer along with nominating staff for the WOW rewards program.
  • Supervised four staff members at the Downtown Flint branch which included completing monthly staff assessments and coaching activities with staff.
  • Oversee the intake office, supervise eight staff members and make daily functional decisions in the operations of homeless services.
  • Provided direction to staff members in resolving problems that may arise with internal and/or external customers.
  • Hired and trained numerous staff members for Client Services and Front Desk Receptionist.
  • Formulated team, provided training and coaching of new and existing staff members.
  • Involved in the recruitment of all clinical staff members employed by the corporation.
  • Trained all new staff members on the accounting software utilized by the company.
  • Assist in provision of orientation of New nursing staff members.
  • Supervised and managed four front clerical staff members.
  • Scheduled and delegated duties to staff members.
  • Schedule orientation classes for new staff members.
  • Review employee time records to ensure that staff members timecards are input accurately.

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25. Performance Issues

average Demand
Here's how Performance Issues is used in Client Service Supervisor jobs:
  • Counseled flexible-hours employees on behavioral and performance issues and recommended and coordinated corrective action.
  • Counseled flexible employees on behavioral and performance issues, documented and take corrective action as necessary.
  • Counseled employees on behavioral and performance issues and took corrective action when appropriate.
  • Coached, mentored, and counseled flexible employees on behavioral and performance issues.
  • Assign work and address performance issues within the prescribed guidelines.
  • Counseled employees on behavioral and performance issues.

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26. Job Descriptions

average Demand
Here's how Job Descriptions is used in Client Service Supervisor jobs:
  • Determined applicant requirements based upon job descriptions, educational preferences and geographic location.
  • Reviewed job descriptions to understand the needs of the company in order to identify the right candidates.
  • Perform employee induction process and ensure that job descriptions and expectations are reviewed with all new employees.
  • Received, wrote down and processed all client orders with complete job descriptions and credit information.
  • Constructed job descriptions and analyzed KSA's needed for current and new positions.
  • Take accurate job descriptions from customers and match qualified temporary employees the positions for all administrative and general labor.

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27. Staff Performance

average Demand
Here's how Staff Performance is used in Client Service Supervisor jobs:
  • Performed monthly staff performance evaluations.
  • Supervised a team of five workers, held weekly case conferences and evaluated staff performances.
  • Prepare verbal, written and final reports as well as staff performance reviews and recommendations.
  • Managed Automated Call Distribution (ACD) and staff performance for customer base insurance inquiries.
  • Demonstrated an active and positive role in evaluating staff performance and giving raises.
  • Review call center statistics to measure staff performance and their need for improvement.
  • Coach and assess staff performances - annual evaluations.
  • Assure quality of service in being maintain during care service visits.. Track, monitor staff performance review and yearly compliance training..

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28. Technical Support

average Demand
Here's how Technical Support is used in Client Service Supervisor jobs:
  • Provide guidance to staff in resolution of difficult questions to ensure accurate technical support information.
  • Provided direction to Technical Support Specialist, enabling timely resolution of issues.
  • Possess an in-depth knowledge and understanding of company products, tax departments, technical support, escalation procedures and systems.
  • Provide troubleshooting and problem solving related to payroll taxes as well as technical support for the Preview software.
  • Expanded in-house technical support functions to eliminate third-party (Forte) contracts for $22K in annual savings.
  • Acted as liaison between end users and various levels of internal technical support and outside contractors.
  • Act as liaison for technical support between clients and internal IT, as well as staff.
  • Managed the 22 Team Members in our Technical Support Call Center.
  • Supervised, mentored, coached and scheduled technical support staff.
  • Provide technical Support for various internal systems.
  • Evaluated performance of technical support staff.
  • Provided technical support for the VISA Buxx/PayJr program.

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29. Client Orders

average Demand
Here's how Client Orders is used in Client Service Supervisor jobs:
  • Process client orders for service and equipment accurately and efficiently.
  • Assist channel partners consisting of big box retailers to ensure the highest level of satisfaction with client orders.
  • Acted as resource for team and agency on ordering systems used to communicate client orders with various publishers.
  • Receive, write and process all client orders with a complete job description and billing information.
  • Coordinated client orders for movie houses in Hollywood as well as independent editors and producers.
  • Determined client needs conducted daily quality control and arrival calls on all client orders.
  • Ensured all client orders were processed in compliance with company and directory publisher procedures.
  • Received and wrote client orders though Recruiter Workbench HR management system.
  • Process all client orders and perform daily financial activities.
  • Received and processed all client orders.
  • Led new employee orientations, completed onboarding paperwork, and placed quality control and arrival calls for all client orders.

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30. Open Positions

low Demand
Here's how Open Positions is used in Client Service Supervisor jobs:
  • Interviewed potential applicants for open positions.
  • Developed new and creative sourcing strategies for open positions, attended job fairs, and conducted reference checks.
  • Assist with recruits for open positions and actively train and monitor development of employees.
  • Interviewed candidates for open positions and trained new employees on departmental policies and procedures.
  • Used company applicant tracking system to source and screen candidates for open positions.
  • Advertised for open positions, reviewed resumes and qualified them for hire.
  • Assist with the selection of quality candidates for open positions.
  • Recruit, interview and evaluate candidates for open positions.
  • Interview candidates for open positions and provide training.
  • Negotiated salaries and fill open positions.
  • Performed all necessary contractors screening to ensure their qualifications meet open positions (i.e.

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31. New Accounts

low Demand
Here's how New Accounts is used in Client Service Supervisor jobs:
  • Conducted client and prospect visits to solicit new accounts and maintain a high level of customer satisfaction at existing accounts.
  • Supply customers with prompt, efficient customer service, including information about branch services and opening of new accounts.
  • Open new accounts, loans and investments; providing support, information and guidance to clients as necessary.
  • Assist clients in opening new accounts and facilities and locating drug screening sites in locations throughout the U.S.
  • Provided reports to upper management, and accepted new accounts for the firm.
  • Assist customers in opening new accounts as well as cross-selling bank products.
  • Opened new accounts as needed, Cross selling of bank products.
  • Executed customer transactions, including deposits, new accounts.
  • Assist retail customers with new accounts and consumer loans.
  • Opened new accounts, IRA's, CD's and loans.

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32. Payroll Specialists

low Demand
Here's how Payroll Specialists is used in Client Service Supervisor jobs:
  • Supervised payroll department which consisted of over twenty payroll specialists.
  • Trained and developed Payroll Specialists assigned to my department.
  • Planned, organized and directed the activities of the payroll specialists engaged in the payroll taking function.
  • Managed up to eight Payroll Specialists, ensuring the work produced was accurate and timely.
  • Assured maintenance of the complexity coding of clients and proper assignment to payroll specialists.
  • Participated in mentoring new payroll specialists; including assisting with level work and questions.
  • Supervised the new Payroll Specialist and managed their growth to becoming Senior Payroll Specialists.
  • Supervised team of six payroll specialists who processed payroll for over 900 clients.
  • Coached, Developed and Managed a team of 8 Payroll Specialists.
  • Lead a team of eight payroll specialists servicing 11 California regions.
  • Supervised a staff of 8 Payroll Specialists.
  • Manage staff of 6 Payroll Specialists.
  • Provide problem solving expertise for clients and Payroll Specialists Client visits to resolve issues and build relationships
  • Established and maintained positive image with clients and Payroll Specialists.

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33. Peoplesoft

low Demand
Here's how Peoplesoft is used in Client Service Supervisor jobs:
  • Maintained PeopleSoft database, documented information and ran reports.
  • Processed weekly payroll for approximately 150 employees using PeopleSoft.
  • Implemented and maintained PeopleSoft and produced recruiting reports.
  • Worked with PeopleSoft developers to find better ways of doing business with the PeopleSoft suite of products.
  • Processed new hire paperwork, maintaining personnel files, and managed HR PeopleSoft system with employee data.
  • Have both assisted and managed the testing, documentation and implementation of PeopleSoft upgrades.
  • Used PeopleSoft to complete payroll for 100+ employees in office and an on-premise office.
  • Maintain and update applicant and resume tracking database in PeopleSoft RWB Staffing Software.
  • Use PeopleSoft to update Recruiters Workbench.
  • Worked extensively in PeopleSoft, i.e.
  • Utilized Peoplesoft to manage database, update employee records, process payroll, and create spreadsheets and reports.
  • Process New Hire paperwork, input payroll using Peoplesoft, and manage all aspects of the sales cycle.
  • Maintain employee data in Front Office, SharePoint, and PeopleSoft software.
  • Developed customized Peoplesoft reports to help clients audit their recruitment costs.
  • Processed new hire paperwork, orientations, and activated qualified candidates within PeopleSoft and maintainedemployees' files.

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34. Company Standards

low Demand
Here's how Company Standards is used in Client Service Supervisor jobs:
  • Calculated individual and team daily/monthly productivity metrics of Administrators to ensure company standards are maintained.
  • Accept escalation calls, build rapport with clients and work to resolve issues while maintaining company standards and compliance guidelines.
  • Reviewed work standard operating procedures (SOP) to ensure compliance with industry and company standards.
  • Lead weekly team meetings, ensuring effective communication of company standards and processes.
  • Developed training program to assist new hires with maintaining company standards.
  • Maximized efficiencies by ensuring ordering processes and procedures met company standards for performance, timeliness and cost.

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35. Paychex

low Demand
Here's how Paychex is used in Client Service Supervisor jobs:
  • Track, Monitor, & Coach employees to ensure both the employee and Paychex clients have a high level of satisfaction.
  • Strengthened rapport with clients through meeting in person to evaluate their current and future business needs with Paychex.
  • Worked to ensure individual team members had the proper tools to service Paychex clients effectively.
  • Provide technical expertise on product lines to resolve client concerns and Paychex policy or issues.
  • Interfaced with corporate personnel to resolve client concerns on Paychex products and services.
  • Started brand new Paychex branch office from ground up.
  • ACE certification for Payroll through the University of Paychex.
  • Account Manager Implementation Convert clients from existing payroll system to Paychex system.

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36. Medicaid

low Demand
Here's how Medicaid is used in Client Service Supervisor jobs:
  • Communicated with administrative and clinical managers regarding accurate and timely clinical and billing practices as related to Medicare and Medicaid guidelines.
  • Maintained customer relations, personnel, payroll, insurance verification, Medicare/Medicaid verification, and marketing.
  • Supervised the provider relations representatives who work with doctors, hospital and other medical personnel to execute the Texas Medicaid program.
  • Mentored staff and developed strong relationships with Medicaid providers across the state of Texas.
  • Assisted with the administration of the WY Medicaid Total Population Management Health contract.
  • Managed Paper Claims processing of Medicare, Medicaid, VA & Retail claims.
  • Collaborated with Medicaid and insurance providers to confirm patient healthcare coverage and communicate with clients to ensure understanding of benefits.
  • Understand each Medicaid or Managed Care contract and the legislation that impacts adjudication processes for Medicaid TPL claims.
  • Supervised mental health support staff and mentoring program, responsible for program development and Medicaid compliance.

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37. Problem Resolution

low Demand
Here's how Problem Resolution is used in Client Service Supervisor jobs:
  • Assist in problem resolution and conflict management with research, documentation and implementation of new or streamlined procedures.
  • Defined policies, procedures, and programs to ensure timely support, problem resolution, and user technology training.
  • Provided guidance, leadership and problem resolution to ensure that team members provided the best customer service.
  • Managed workload schedules, succession planning, performance evaluations, complex problem resolution and time management.
  • Corresponded with various departments for problem resolution, maintain efficient functions for client accounts.
  • Worked closely with lawyers, paralegals and insurance companies for swift problem resolution.
  • Address client complaints professionally, ensuring timely, effective and long-term problem resolution.

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38. Special Projects

low Demand
Here's how Special Projects is used in Client Service Supervisor jobs:
  • Participated in special projects to uncover account balance discrepancies that successfully resulted in substantial savings to the company and maximized profitability.
  • Prepared and submitted management reports outlining special projects, analysis of monthly performance results for further management action.
  • Performed special projects as periodically assigned by the Medical Director.
  • Managed staff of 5, providing daily support for mutual fund client activities and special projects.
  • Work closely with upper management on special projects and provided mentoring and coaching as needed.
  • Managed special projects and compiled statistical reports weekly, daily and monthly.
  • Assist with client reports, billing and special projects.
  • Support staff with the completion of GL and encounter integration audits, ad hoc analysis and special projects.

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39. Office Staff

low Demand
Here's how Office Staff is used in Client Service Supervisor jobs:
  • Supervised front office staff in order to ensure incoming participants were properly screened against study specifications.
  • Developed business forecasting model and automated processes for office staff.
  • Supervised two members of the front office staff and implemented policies to support client service initiatives.
  • Establish orientation required by all new employees, as well as new office staff.
  • Well equipped with full system knowledge and trained office staff.
  • Trained new office staff on policies and procedures.
  • Rotate on-call after hours with other office staff.
  • Conducted comprehensive reviews of front office staff.
  • Trained and cross-trained office staff.

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40. Unemployment Claims

low Demand
Here's how Unemployment Claims is used in Client Service Supervisor jobs:
  • Managed attrition reporting and processing of unemployment claims and disputes.
  • Full claim management of workers compensation and unemployment claims
  • Keep track of shift offers for record to combat Unemployment claims.
  • Processed unemployment claims and worker's compensation claims.
  • Completed I-9 and W-4's, unemployment claims.
  • Handled all unemployment claims and hearings.
  • Process all Workers Comp and Unemployment claims in a timely manner to minimize liability and cost.
  • Process time cards, assist with Workers' Compensation and Unemployment claims.

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41. Financial Activities

low Demand
Here's how Financial Activities is used in Client Service Supervisor jobs:
  • Performed daily financial activities (sales adjustments, payroll, accounts receivable, accounts payable, collections).
  • Performed daily financial activities including sales adjustments, contract markup negotiations, and payroll.
  • Perform daily financial activities (sales adjustments, payroll and collections).

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42. Bill Rates

low Demand
Here's how Bill Rates is used in Client Service Supervisor jobs:
  • Determine pay and bill rates to meet or exceed pricing guidelines while maintaining a competitive level in the marketplace.
  • Assigned appropriate pay rates for field employees and bill rates for clients within established guidelines.
  • Assigned appropriate pay and bill rates for employees/clients within the established guidelines.
  • Assigned appropriate pay rates for employees and bill rates for clients.
  • Negotiated bill rates and employee pay rate.
  • Determined pay and bill rates.

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43. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Client Service Supervisor jobs:
  • Conduct safety observations to ensure compliance with company guidelines.
  • Communicate and coordinate the various aspects of branch operations required to ensure compliance with established policies and procedures.
  • Stayed abreast of ACH and Federal regulations to ensure compliance.
  • Updated the branch procedures for critical audits to ensure compliance.
  • Developed scalable processes to ensure compliance, spanning and coordinating across various departments.
  • Reviewed Department of Defense, also N.A.V.S.E.A Security Policy changes to ensure compliance.

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44. Medical Records

low Demand
Here's how Medical Records is used in Client Service Supervisor jobs:
  • Designed a storage system for managing all Utilization Review and Case Management medical records.
  • Maintain accurate electronic and paper medical records.
  • Reviewed and maintained medical records.
  • Answer calls from Law Offices, Doctors Office and Insurance companies on proper procedures for ordering electronic medical records.
  • Assist patients and medical facilities with getting medical records in accordance with the laws.
  • Scan diagnostic results, medical records, insurance claim forms, etc.
  • Establish, maintain, and file physical and computerized medical records.
  • Maintained and documented all medical records of patients.
  • Process medical records on a daily basis.
  • Process release of information requests for medical records in a timely manner.
  • Cultivated and managed staff with the creation of effective medical records procedurals and resourceful system functionalities.

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45. Weekly Basis

low Demand
Here's how Weekly Basis is used in Client Service Supervisor jobs:
  • Manage, schedule, train and coordinate 150+ volunteers/ employees on a weekly basis.
  • Conduct interviews for all potential hires * Complete payroll on a weekly basis.
  • Maintain direct contact with clients on a bi-weekly basis.
  • Managed Nurse Schedules on a weekly basis.
  • Process and audit timecards and payroll for 50+ contractors on a weekly basis.
  • Process payroll on a weekly basis with People Soft and Fieldglass software.

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46. Customer Complaints

low Demand
Here's how Customer Complaints is used in Client Service Supervisor jobs:
  • Resolved customer complaints elevated to the corporate management level.
  • Position required my researching and resolving elevated customer complaints.
  • Assisted the dispatcher in resolving any customer complaints and redirected drivers.
  • Processed customer complaints and damages as well as prevent thefts.
  • Improved clinic functionality and service capacity by resolving customer complaints efficiently, empathetically, and quickly.
  • Resolved customer complaints by investigating problems, developing solutions, and making recommendations to Territory Managers as well as Hospital Directors.

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47. Active Involvement

low Demand
Here's how Active Involvement is used in Client Service Supervisor jobs:
  • Maintain an active involvement in issues of cost containment; effectively utilizes nurses when assigning cases.
  • Maintain active involvement in financials of the branch.

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48. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Client Service Supervisor jobs:
  • Provided thorough supervision for day-to-day operations of department in accordance with set policies.
  • Managed the day-to-day operations of the Teller Department composed of 1 senior teller and 3 junior tellers.
  • Led day-to-day operations of a national home care staffing agency.
  • Managed the day-to-day operations of the switchboard/reception operation and administrative services for the Boston Facilities Management Department.
  • Provided thorough supervision for day-to-day operations for Business Services and Patient Access/Switchboard in accordance with set policies and guidelines.
  • Provided thorough supervision for day-to-day operations of clinic and cardiology scheduling in accordance with set policies and guidelines.

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49. Monthly Reports

low Demand
Here's how Monthly Reports is used in Client Service Supervisor jobs:
  • Performed daily financial activities, which included sales adjustments, payroll, accounts receivable, collections and prepared daily/weekly/monthly reports.
  • Created detailed and accurate daily and monthly reports; submitted to management for review.
  • Prepared correspondence, reports, and memos, maintained daily and monthly reports.
  • Provide daily, weekly, or monthly reports as assigned.
  • Provided required monthly reports listing income and client track records.
  • Compose weekly and monthly reports for the department.

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20 Most Common Skill for a Client Service Supervisor

Client Service Representatives20.7%
Customer Service18.7%
Weekly Payroll14.2%
Client Relationships8.2%
Performance Reviews5.2%
New Clients5%
Background Checks2.8%
Human Resources2.7%

Typical Skill-Sets Required For A Client Service Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Client Service Representatives
Client Service Representatives
16%
16%
2
2
Customer Service
Customer Service
14.5%
14.5%
3
3
Weekly Payroll
Weekly Payroll
11.1%
11.1%
4
4
Client Relationships
Client Relationships
6.4%
6.4%
5
5
Performance Reviews
Performance Reviews
4%
4%
6
6
New Clients
New Clients
3.9%
3.9%
7
7
Background Checks
Background Checks
2.2%
2.2%
8
8
Human Resources
Human Resources
2.1%
2.1%
9
9
Process Improvement
Process Improvement
1.9%
1.9%
10
10
Data Entry
Data Entry
1.7%
1.7%
11
11
Disciplinary Actions
Disciplinary Actions
1.7%
1.7%
12
12
Corrective Action
Corrective Action
1.7%
1.7%
13
13
Successful Business
Successful Business
1.5%
1.5%
14
14
Direct Reports
Direct Reports
1.4%
1.4%
15
15
Counsel
Counsel
1.4%
1.4%
16
16
Internet
Internet
1.4%
1.4%
17
17
Daily Operations
Daily Operations
1.3%
1.3%
18
18
Performance Management
Performance Management
1.2%
1.2%
19
19
Phone Calls
Phone Calls
1.2%
1.2%
20
20
Client Issues
Client Issues
1.1%
1.1%
21
21
Hipaa
Hipaa
1.1%
1.1%
22
22
Company Policies
Company Policies
1.1%
1.1%
23
23
Customer Retention
Customer Retention
1.1%
1.1%
24
24
Staff Members
Staff Members
1%
1%
25
25
Performance Issues
Performance Issues
1%
1%
26
26
Job Descriptions
Job Descriptions
1%
1%
27
27
Staff Performance
Staff Performance
1%
1%
28
28
Technical Support
Technical Support
0.9%
0.9%
29
29
Client Orders
Client Orders
0.9%
0.9%
30
30
Open Positions
Open Positions
0.9%
0.9%
31
31
New Accounts
New Accounts
0.8%
0.8%
32
32
Payroll Specialists
Payroll Specialists
0.8%
0.8%
33
33
Peoplesoft
Peoplesoft
0.7%
0.7%
34
34
Company Standards
Company Standards
0.7%
0.7%
35
35
Paychex
Paychex
0.7%
0.7%
36
36
Medicaid
Medicaid
0.7%
0.7%
37
37
Problem Resolution
Problem Resolution
0.7%
0.7%
38
38
Special Projects
Special Projects
0.7%
0.7%
39
39
Office Staff
Office Staff
0.7%
0.7%
40
40
Unemployment Claims
Unemployment Claims
0.6%
0.6%
41
41
Financial Activities
Financial Activities
0.6%
0.6%
42
42
Bill Rates
Bill Rates
0.6%
0.6%
43
43
Ensure Compliance
Ensure Compliance
0.6%
0.6%
44
44
Medical Records
Medical Records
0.6%
0.6%
45
45
Weekly Basis
Weekly Basis
0.6%
0.6%
46
46
Customer Complaints
Customer Complaints
0.6%
0.6%
47
47
Active Involvement
Active Involvement
0.6%
0.6%
48
48
Day-To-Day Operations
Day-To-Day Operations
0.5%
0.5%
49
49
Monthly Reports
Monthly Reports
0.5%
0.5%

27,194 Client Service Supervisor Jobs

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