What does a client service supervisor do?
A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.
Client service supervisor responsibilities
Here are examples of responsibilities from real client service supervisor resumes:
- Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
- Follow up with patients and HHA when incidents occur.
- Conduct onsite safety inspection of entire work area and surroundings.
- Conduct interviews and translate (English-Spanish) in-branch or onsite.
- Collect, analyze and input various data, using ADP system and the ADVANT system.
- Chair monthly utilization management meetings with service coordinators to ensure accurate billing and maintain a cost effective budget for participants.
- Supervise the provider relations representatives who work with doctors, hospital and other medical personnel to execute the Texas Medicaid program.
- Maintain and respect confidentiality and HIPAA guidelines while developing a professional relationship with hospital staff.
- Communicate with administrative and clinical managers regarding accurate and timely clinical and billing practices as related to Medicare and Medicaid guidelines.
- Interpret electrical, pneumatic and mechanical drawings to effectively troubleshoot all train systems i.e.
- Manage migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
Client service supervisor skills and personality traits
We calculated that 12% of Client Service Supervisors are proficient in Background Checks, Customer Satisfaction, and Cash Handling. They’re also known for soft skills such as Speaking skills, Writing skills, and Customer-service skills.
We break down the percentage of Client Service Supervisors that have these skills listed on their resume here:
- Background Checks, 12%
General recruitment, staffing, interviews, placed job ads, skills testing, background checks and drug testing.
- Customer Satisfaction, 11%
Research complex customer inquiries using proprietary tools and adhere to customer support internal guidelines and processes to ensure customer satisfaction.
- Cash Handling, 6%
Own branch cash vault, holding responsibility for all federal cash shipments, ATM distributions and internal cash handling.
- Client Orders, 6%
Process client orders for service and equipment accurately and efficiently.
- Patients, 5%
Created innovative ideas; such as daily reporting spreadsheets in order to successfully provide nursing to all patients on a consistent basis
- Corrective Action, 5%
Counseled flexible-hours employees on behavioral and performance issues and recommended and coordinated corrective action.
Common skills that a client service supervisor uses to do their job include "background checks," "customer satisfaction," and "cash handling." You can find details on the most important client service supervisor responsibilities below.
Speaking skills. The most essential soft skill for a client service supervisor to carry out their responsibilities is speaking skills. This skill is important for the role because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Additionally, a client service supervisor resume shows how their duties depend on speaking skills: "created and presented the specialists' performance appraisals and monthly one on one report. "
Writing skills. Another essential skill to perform client service supervisor duties is writing skills. Client service supervisors responsibilities require that "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." Client service supervisors also use writing skills in their role according to a real resume snippet: "performed administrative duties to include writing performance evaluations, scheduling, hiring and terminating 20 plus staff members. "
Customer-service skills. client service supervisors are also known for customer-service skills, which are critical to their duties. You can see how this skill relates to client service supervisor responsibilities, because "computer support specialists must be patient and sympathetic." A client service supervisor resume example shows how customer-service skills is used in the workplace: "identified and resolved customer dissatisfaction issues by investigating and analyzing reported issues in order to develop and implement corrective action strategies. "
Listening skills. For certain client service supervisor responsibilities to be completed, the job requires competence in "listening skills." The day-to-day duties of a client service supervisor rely on this skill, as "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." For example, this snippet was taken directly from a resume about how this skill applies to what client service supervisors do: "established, published, and communicated client services departmental policies where none existed. "
Problem-solving skills. Another common skill required for client service supervisor responsibilities is "problem-solving skills." This skill comes up in the duties of client service supervisors all the time, as "support workers must identify both simple and complex computer problems, analyze them, and solve them." An excerpt from a real client service supervisor resume shows how this skill is central to what a client service supervisor does: "managed workload schedules, succession planning, performance evaluations, complex problem resolution and time management. "
The three companies that hire the most client service supervisors are:
- Office Depot239 client service supervisors jobs
- BluePearl Vet16 client service supervisors jobs
- Paychex14 client service supervisors jobs
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Compare different client service supervisors
Client service supervisor vs. Service center manager
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
There are some key differences in the responsibilities of each position. For example, client service supervisor responsibilities require skills like "background checks," "client orders," "pet," and "patients." Meanwhile a typical service center manager has skills in areas such as "osha," "ltl," "payroll," and "provide technical assistance." This difference in skills reveals the differences in what each career does.
Service center managers earn the highest salaries when working in the energy industry, with an average yearly salary of $41,317. On the other hand, client service supervisors are paid more in the media industry with an average salary of $61,731.service center managers tend to reach similar levels of education than client service supervisors. In fact, service center managers are 0.1% more likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Client service supervisor vs. Service lead
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that client service supervisor responsibilities requires skills like "background checks," "client orders," "pet," and "corrective action." But a service lead might use other skills in their typical duties, such as, "food service," "food safety," "exceptional client," and "client service."
Average education levels between the two professions vary. Service leads tend to reach similar levels of education than client service supervisors. In fact, they're 1.4% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Client service supervisor vs. Service manager
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from client service supervisor resumes include skills like "background checks," "client orders," "pet," and "patients," whereas a service manager is more likely to list skills in "pos," "food handling," "cleanliness," and "project management. "
Service managers earn the best pay in the technology industry, where they command an average salary of $81,922. Client service supervisors earn the highest pay from the media industry, with an average salary of $61,731.Most service managers achieve a similar degree level compared to client service supervisors. For example, they're 1.1% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.Client service supervisor vs. Service director
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Types of client service supervisor
Updated January 8, 2025
