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Become A Client Service Technician

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Working As A Client Service Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Client Service Technician Do At General Electric

* Supervised responsibilities may include:
* Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
* Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), safety, environmental inspections and maintain effective customer relations.
* Follow appropriate GE policies, procedures, hospital protocol and complete necessary documentation, as guided.
* Complete Preventative Maintenance on designated equipment.
* Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
* Document all repair actions and submit reports/summaries according to schedule.
* Maintain approved parts inventory.
* Manage vendor's service delivery processes in compliance with GE policies, as instructed.
* Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
* Learn and ensure proper care of tools and test equipment and ensure calibration.
* Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.
* Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area

What Does A Client Service Technician Do At Massmutual Financial Group

* Accountable for the effective servicing of inforce Life, DI and Annuity policies at MassMutual, including oversight of call center operations.
* Ensure client requests are handled accurately, timely and in compliance with all of our guidelines.
* Ensure that all guidelines and procedures meet all legal and regulatory required standards.
* Fulfill our promises to our policyholders.
* Develop and lead execution of MassMutual’s overall Client Services strategy: S/he will be accountable to establish and drive the strategic direction of Client Services in alignment with the broader company strategy.
* S/he will operationalize the strategy and implement solutions to improve producer and customer experience by appropriately leveraging technology, employee development, and process improvement opportunities in order to effectively support and enhance the MassMutual brand in a manner which is scalable and drives profitable growth.
* Lead an operations organization of approximately 600 employees across multiple geographic locations.
* This includes staffing, developing and retaining a talented, diverse and highly engaged workforce.
* Lead the Client Services team to provide efficient, quality service.
* Provide guidance, coaching, and development to direct management team and associates.
* Ensure staffing model meets variable and growing demands.
* Strive to improve the organization’s proficiency and professionalism through continuing education, and various development efforts.
* Implement continuous process improvement practices.
* Use lean business processes to streamline our operations and enhance the customer experience.
* Foster a culture of innovation and experimentation.
* Identify and monitor key performance metrics.
* S/he will establish methods to appropriately monitor results against targets.
* S/he will share metrics with production teams, utilizing feedback mechanisms to address individual performance as well as training efforts.
* Lead and/or participate in key initiatives for MMUS Insurance Operations.
* Maintain competitive awareness through participation in industry events and associations, study groups, etc

What Does A Client Service Technician Do At Raymond James

* _
* Raymond James Bank is hiring a Private Client Banking Loan Servicer toperform servicing administration activity for retail loans including Residential Mortgages, Home Equity Lines of Credit and Securities Based Lines of Credit.
* The Loan Servicer will maintain regular contact with internal and external customers to obtain, clarify and provide facts and information, and recommend solutions to moderately complex problems.
* The ideal contributor will have:
* Excellent phone communication skills
* A professional and friendly demeanor, with the ability to appropriately respond and act as the ‘gatekeeper’ for private client and consumer lending processing related requests
* A solid understanding of MS Office products, particularly with Excel spreadsheet management
* Essential Duties and Responsibilities:_
* Establishes loans in the servicing system according to established procedures, as applicable.
* Reviews, analyzes, and executes client advance requests.
* Processes payment requests sent by clients and Financial Advisors.
* Sets up auto-pay in the core servicing system pursuant to client requests.
* Determines the feasibility of client collateral release requests.
* Executes loan servicing responsibilities related to retail loan maintenance and monitoring.
* Monitors insurance coverage and follows up on other tracked items.
* Assists customers with inquires or issues via phone, email and other written correspondence.
* Performs other duties and responsibilities as assigned

What Does A Client Service Technician Do At Cepheid

* Provides support via telephone; remotely manages client machines located throughout various locations including employee cubicles, clean room labs, manufacturing line and remote sales team
* Provides elevated support Cepheid-s Executive Management staff and their admins
* Follow established procedures; create and update documentation; assume ownership of end-user issues and strive to provide excellent service to all business partners
* Create and/or modify the initial record of the request; resolve all tier one end-user issues over the phone and escalate next level support as appropriate to more senior technical support associates within the IT department
* Must research and be familiar with all hardware technology currently used by Cepheid employees, including video conferencing, PC tablets and smart phones
* Must coordinate and take the lead with other members of IT to fulfill support requests
* Visits employee at cube-side for hands-on support as needed
* Unpacking pallets/boxes of desktop and laptop computers in large quantities
* Imaging a variety of machines including Windows 7/10, Mac OS
* Creating and enabling/disabling accounts working within Active Directory on Windows servers
* Install applications via electronic delivery
* Application support, including general account creation, password resets, installation and general troubleshooting
* Routinely screen work orders and distribute to appropriate subject matter experts
* Communicate with end-users regarding support ticket status and follow up to assess customer satisfaction level
* Provide problem resolution to the end-user, work with users to determine problem and classify level, priority and nature of problem
* Perform appropriate issue diagnosis and guide users through step-by-step solutions; clearly and effectively communicate technical solutions in a user-friendly, professional manner

What Does A Client Service Technician Do At Green Key Resources

* Create a consolidated database by investor and fund of all contacts and deliverables Oversee the management of each fund----s web-based marketing portal Reorganize the GPIM Investor Services shared-drive, by tracking all documentation by fund Maintain every aspect of the onboarding process for new fund investors Coordinate, process and track all fund transactions, including new and additional subscriptions, redemptions and distributions, for institutional and high net worth fund investors by collaborating with internal Fund Accounting, Client Service, Portfolio Management, Business Management, Legal and Compliance teams, as well as external Administrators and Custodians Create and distribute monthly and quarterly reports and ongoing communications for each fund Respond to daily investor requests, investigate and problem solve on topics which can range from reporting, performance, fund guidelines, strategy, transactions, etc.
* Document processes and policies and implement additional procedures to enhance investor communications and streamline and centralize transactions Act as a central point of contact for all issues and information for private commingled funds; communicate fund activity and trends to a variety of internal audiences

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How To Become A Client Service Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Client Service Technician jobs

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Real Client Service Technician Salaries

Job Title Company Location Start Date Salary
Global Head Client Service Russell Investments Group Inc. Seattle, WA Jun 01, 2016 $160,000 -
$200,000
Global Head Client Service Russell Investments Group Inc. Seattle, WA Jan 06, 2016 $160,000 -
$200,000
Global Head of Client Service Russell Investments Group Inc. Seattle, WA Jan 06, 2016 $160,000 -
$200,000
Director-Client Services & Technology Analytics Fractal Analytics Inc. San Mateo, CA Apr 28, 2015 $115,586
Client Services Technical Specialist Intertek USA Inc., DBA Intertek Caleb Brett Houston, TX Jan 01, 2010 $85,488 -
$90,000
Client Services Technical Consultant Sungard Ambit LLC New York, NY Jul 15, 2015 $65,000
Client Services Technician/Network Engineer Comgroup Holding LLC New York, NY Aug 18, 2016 $50,710

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Top Skills for A Client Service Technician

HardwareSupportClientServicesDesktopSupportProceduresCustomerServicePhoneCallsRemoteAccessTroubleshootTechnicalSupportLaptopsActiveDirectoryWebSetupDeliveryComputerSystemsLaboratoryNumbersWindowsXPVPNLimsInternal/ExternalClients

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Top Client Service Technician Skills

  1. Hardware Support
  2. Client Services
  3. Desktop Support
You can check out examples of real life uses of top skills on resumes here:
  • Trained new Client Services Technicians and users
  • Provided technical support and desktop support for the Police Department Information Systems Division, supporting over 2500 Sworn and Civilian employees.
  • Reported security incidents and executed corrective security procedures.
  • Developed customer service skills and the ability to communicate complicated issues to clients effectively.
  • Respond to telephone calls, email and personnel requests for technical support.

Top Client Service Technician Employers

Client Service Technician Videos

Client Service Technician

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