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The differences between client service technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a client service technician, becoming a customer support technician takes usually requires 1-2 years. Additionally, a client service technician has an average salary of $48,433, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a client service technician include customer service, troubleshoot and customer satisfaction. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Client Service Technician | Customer Support Technician | |
| Yearly salary | $48,433 | $36,361 |
| Hourly rate | $23.29 | $17.48 |
| Growth rate | 8% | 10% |
| Number of jobs | 136,761 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 46% |
| Average age | 44 | 42 |
| Years of experience | 12 | 2 |
A client service technician visits the clients' locations to fix problematic equipment or complex machines that they find hard to move because of their connections with other outer systems or their sizes. Besides assisting clients and answering phone inquiries, client service technicians also install and test machinery, equipment, and products and guide customers to use the product correctly. They identify issues and evaluate the available data by using various diagnostic tools.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Client service technicians and customer support technicians have different pay scales, as shown below.
| Client Service Technician | Customer Support Technician | |
| Average salary | $48,433 | $36,361 |
| Salary range | Between $25,000 And $90,000 | Between $23,000 And $56,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New Jersey |
| Best paying company | - | Adobe |
| Best paying industry | - | Technology |
There are a few differences between a client service technician and a customer support technician in terms of educational background:
| Client Service Technician | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between client service technicians' and customer support technicians' demographics:
| Client Service Technician | Customer Support Technician | |
| Average age | 44 | 42 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 1% | 11% |