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What is a client service technician and how to become one
As a Client Service Technician, you will need to communicate, have mechanical skills, and troubleshoot problems. You will need to answer calls and help customers address technical problems or travel to homes and businesses to repair or maintain products. You might work in telecommunications, with computers, office machines or specialize in electronics repair. If you are an electrical and electronic repairer or work on commercial and industrial equipment, you will need specialized training to earn more.
You may also be responsible for hardware installations, connection repair, and general maintenance. Education and training requirements vary, but you will need a high school diploma or GED at the minimum. The field is not expected to grow in the next few years, but if you are a Client Service Technician, you may make an annual salary of around $55,000.
What general advice would you give to a client service technician?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $48,433
Avg. Salary $59,228
Growth rate 8%
Growth rate 0.3%
American Indian and Alaska Native 0.74%
Asian 1.72%
Black or African American 5.20%
Hispanic or Latino 17.23%
Unknown 3.79%
White 71.32%
Genderfemale 38.36%
male 61.64%
Age - 44American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 44Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is fair
6.4 - fair
Client service technician career paths
Key steps to become a client service technician
Explore client service technician education requirements
Start to develop specific client service technician skills
Skills Percentages Customer Service 21.01% Troubleshoot 11.68% Customer Satisfaction 8.19% Technical Support 5.33% Client Service 4.96% Complete relevant client service technician training and internships
Accountants spend an average of 1-2 years on post-employment, on-the-job training. New client service technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a client service technician based on U.S. Bureau of Labor Statistics data and data from real client service technician resumes.Research client service technician duties and responsibilities
- Manage the new PC build process and assist with the management of the Omaha stockroom using ServiceNow.
- Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
- Provide phone and desktop support to users with LAN/WAN and/or VPN issues.
- Implement and service PBX systems.
Prepare your client service technician resume
When your background is strong enough, you can start writing your client service technician resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a client service technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable client service technician resume templates
Build a professional client service technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your client service technician resume.
Apply for client service technician jobs
Now it's time to start searching for a client service technician job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first client service technician job
Are you a client service technician?
Share your story for a free salary report.
Average client service technician salary
The average client service technician salary in the United States is $48,433 per year or $23 per hour. Client service technician salaries range between $25,000 and $90,000 per year.
What am I worth?
How do client service technicians rate their job?
Client service technician reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I enjoy the challenges and learning new things . Technology is always evolving.
Updated January 8, 2025
