Client service technician job description

The Client Service Center Agent ensures delivery of excellent customer service through prompt, professional, and accurate account of inquiries, and then provides thorough and clear resolutions. They are the first point of customer contact (Tier 1) for general questions (fulfillment issues, functionality, reporting, etc.,) and refers and escalates unresolved issues to designated contacts.
Job Responsibilities:
Answers phones, voice and electronic mail to respond to customer requests Transfers customer calls to appropriate staff Identifies, documents, researches, and resolves customer issues using the call tracking system Follows-up on customer inquiries not immediately resolved Manages open calls to ensure prompt resolve Recognizes, documents and alerts manager of trends in inquiries Recommends process improvements• Creates and reviews documentation, reference material, Frequently Asked Questions, etc.,Refers unresolved customer issues to designated departments for further instruction and / or resolve Other duties as assigned

Job Requirements:
Previous customer service experience required High School diploma or GED required, Bachelors degree preferred Excellent communication skills (verbal and written; must be able to communicate with all levels of staff) Superb customer service skills (must have good phone etiquette) Detail orientated (must be able to organize and commit to large amounts of information) Superior listening skills Enjoys problem solving and troubleshooting issues Able to multi-task and manage calls (should be able to field the calls and update the Help Desk ticket simultaneously) Must be able to learn and disseminate new information Computer skills required; proficiency with a keyboard Needs to work in a team atmosphere Ascertain prioritization of inquiries and possess a sense of urgency Ability to learn customer service software applications (familiarity with Contactual call-logging software a plus) Intermediate Excel, Word, and Outlook skills

Why Work With Us?
When you work with Cambium Assessment, you'll be helping to design and build inspiring solutions that make a real impact on the online testing industry, as well as the educators and students we support.
Our ground breaking work includes:
Advanced computer-adaptive algorithms Mobile support of user interfaces Learning management systems with social media features Universally accessible user interfaces Machine scorable items

In the 2021-2022 school year, we delivered more than 100 million online tests, successfully supported peak testing volumes exceeding 1.3 million simultaneous test takers, while ensuring an average response time of less than a tenth of a second. We have the most advanced features of any online testing system, and we continue to push boundaries to improve student performance measurement and enabling educators with actionable insights to drive better overall educational outcomes for our students. To learn more about our organization and the exciting work we do, visit www.cambiumassessment.com

An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a particular focus on Defense and National Security mission sets. We leverage more than 14 years of support to stakeholders across the federal government, with established and growing capabilities across Intelligence, Analytics, Engineering, Mission Support, and Communications disciplines. Founded in 2008, our mission is to transform the way our customers approach constantly changing and complex problem sets by bringing to bear the latest in technology and the highest caliber of talent.

Headquartered in Washington, DC's historic Dupont Circle neighborhood, Barbaricum also has a corporate presence in Tampa, FL and Dayton, OH, with team members across the United States and around the world. As a leader in our space, we partner with firms in the private sector, academic institutions, and industry associations with a goal of continually building our expertise and capabilities for the benefit of our employees and the customers we support. Through all of this, we have built a vibrant corporate culture diverse in expertise and perspectives with a focus on collaboration and innovation. Our teams are at the frontier of the Nation's most complex and rewarding challenges. Join us.

Barbaricum seeks an experienced Client Service Technician for an Air Force program enabling operational test, evaluation, and range support to the 346th Test Squadron and 318 Range Squadron, 67th Cyberspace Wing. This individual will integrate with a team of cyber security professionals to ensure instrumented cyber ranges, capable of stimulating operational networks, are provisioned to support the Air Force's cyber mission.

This Client Service Technician will provide technical support to the customer utilizing client hardware and software.

ResponsibilitiesProvides support and maintenance for computer workstations, VoIP telephones, and VTC equipment on NIPRNET, SIPRNET, and JWICS networks.Supports Government Equipment Custodian by documenting, updating, and maintaining service records for computers, VOIP telephones, and VTC equipment.Ensure compliance with NIST SP 800-181.

QualificationsActive DoD TS/SCI clearance required Bachelor's degree in a relevant field At least 3 years of relevant experience Must possess one of the following IAT Level II or III certifications: CCNA Security; CySA+; GICSP; GSEC; Security+ CE; CND; SSCP; CASP+ CE; CCNP Security; CISA; CISSP; GCED; GCIH; CCSP; CEHServed in recent DoD Client Service Technician capacity Project leadership skills Strong communication skills, both verbal and written
, please visit our website at www.barbaricum.com. We will contact candidates directly to schedule interviews. No phone calls please.

BAYADA Home Health Care has an immediate opening for a Client Services Scheduler!

BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Why BAYADA?

* Vision, dental and medical health plans.
* Weekly salary plus quarterly bonuses.
* 30+ days of paid time off.
* 401k with company match.
* Unlimited growth potential.
* AMAZING culture with strong emphasis on employee recognition.

Primary Responsibilities:

* Provide superior customer service and quality home care.
* Focus on coordination of client services and emergent scheduling issues.
* Manage a caseload while proactively growing it.
* Build lasting relationships with clients, referral sources, payors and community organizations.
* Develop strong, communicative relationships with the field and office staff.
* Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.).
* Partner with the office staff to provide supervision and support to field employees.

Qualifications:

* Bachelor degree is required.
* Prior medical office or healthcare experience required.
* Supervisory/ leadership experience a plus.
* Ambition to grow and advance beyond current position.
* Strong computer skills required, with the ability to use multiple computer screens simultaneously.
* Excellent communication and interpersonal skills.
* Prior knowledge of/experience with Medicare and OASIS a plus!

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.