Automatically apply for jobs with Zippi

Upload your resume to get started.

Client service technician skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Kate Marek Ph.D.,

Joshua Davis Ph.D.

Below we've compiled a list of the most critical client service technician skills. We ranked the top skills for client service technicians based on the percentage of resumes they appeared on. For example, 21.0% of client service technician resumes contained customer service as a skill. Continue reading to find out what skills a client service technician needs to be successful in the workplace.

15 client service technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how client service technicians use customer service:

Promoted a positive, engagement-oriented work environment focused on a proactive customer service mindset.
Developed customer service skills and the ability to communicate complicated issues to clients effectively.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how client service technicians use troubleshoot:

Configure and Troubleshoot TCP/IP Connectivity.
Configure troubleshoot Microsoft Office products.

3. Customer Satisfaction

Here's how client service technicians use customer satisfaction:

Worked with other departments to ensure swift resolution to customer issues and high levels of customer satisfaction.
Address concerns of service failures to provide customer satisfaction.

4. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how client service technicians use technical support:

Coordinated Gerber technical support and manufacturing to seamlessly implement cost improvement process with minimal downtime.
Provide all parts and technical support to international departments overseas.

5. Client Service

Here's how client service technicians use client service:

Developed highly empathetic client relationships and earned a reputation for delivering exceptional client service.
Help Desk client services for licensed computerized vehicle registration operations.

6. Technical Problems

Here's how client service technicians use technical problems:

Worked with vendor support contacts to resolve technical problems with desktop computer systems and software.
Assist non-technical CSR's with technical problems.

Choose from 10+ customizable client service technician resume templates

Build a professional client service technician resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your client service technician resume.

7. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how client service technicians use phone calls:

Manage outbound phone calls to clients in order to obtain more accurate information or clarification of requests.
Respond to, record accurately and document all customer problems via phone calls and/or faxes.

8. Technical Issues

Here's how client service technicians use technical issues:

Researched, diagnosed, and resolved technical issues surrounding multiple software programs/installations, Internet connections, and hardware/peripherals.
Provide on-site support to field offices on an as needed basis to resolve technical issues or projects assigned.

9. Customer Issues

Here's how client service technicians use customer issues:

Serve as a subject matter expert on all core applications to provide the necessary support for customer issues.
Provide optimal customer service experience by effectively resolving customer issues with 'first call resolution' by utilizing multiple support resources.

10. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how client service technicians use outbound calls:

Receive inbound and initiate outbound calls regarding various types of annuity retirement accounts
Take inbound/outbound calls to confirm clinics, provide pre event information and complete post event surveys.

11. Desktop Support

Here's how client service technicians use desktop support:

Provided Tier 1 and Tier 2 Desktop support to the large financial businesses DC Metro area.
Provide technical desktop support to 500+ internal users in a fast paced enterprise environment.

12. External Clients

External clients directly relate with a company or business, however only through the purchase of products and services.

Here's how client service technicians use external clients:

Prepare samples for shipment to internal/external clients.
Educated internal and external clients.

13. Service Calls

Here's how client service technicians use service calls:

Performed daily service calls on high end home theater/home automation systems.
Responded to service calls from residential and commercial customers requesting various electrical installations and/or repairs

14. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how client service technicians use os:

Build, repair, and troubleshooting of Windows, OS X, and UNIX/LINUX computer systems.
Provide system support for Mac user running Mac OS X 10.8 and newer.

15. Remote Desktop

Here's how client service technicians use remote desktop:

Offer assistance via remote desktop or at customer s location and follow problems to resolution.
Provided level II and III workstation support for J.B. Hunt via remote desktop tools.

5 Client Service Technician resume examples

Build a professional client service technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your client service technician resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Client Service Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What client service technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young client service technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

Do you want to know more?

List of client service technician skills to add to your resume

The most important skills for a client service technician resume and required skills for a client service technician to have include:

Customer Service
Troubleshoot
Customer Satisfaction
Technical Support
Client Service
Technical Problems
Phone Calls
Technical Issues
Customer Issues
Outbound Calls
Desktop Support
External Clients
Service Calls
OS
Remote Desktop
Application Support

Client Samples
Password Resets
Lims
PCS
User Support
SQL
Client Support
Front Desk
Peripheral Devices
LAN
Problem Resolution
VPN
Workstations
Windows XP
Network Connectivity
Technical Solutions

Computer System
Remote Troubleshooting
SCCM
Client Issues
Customer Support
Software Issues
DNS
TCP/IP
VoIP
Proprietary Software
Technical Documentation
Hardware Support
Fax Machines
Software Support

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Zippia Careers
Installation, Maintenance and Repair Industry
Client Service Technician
Client Service Technician Skills

Updated January 8, 2025

Browse installation, maintenance and repair jobs