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Top 50 Client Service Technician Skills

Below we've compiled a list of the most important skills for a Client Service Technician. We ranked the top skills based on the percentage of Client Service Technician resumes they appeared on. For example, 13.4% of Client Service Technician resumes contained Desktop as a skill. Let's find out what skills a Client Service Technician actually needs in order to be successful in the workplace.

These are the most important skills for a Client Service Technician:

1. Desktop

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high Demand
Here's how Desktop is used in Client Service Technician jobs:
  • Collaborated with the migration team to convert all clients from desktop (R0) platform to Web-based platform (R1).
  • Provided Tier 1 and Tier 2 Desktop support to the large financial businesses DC Metro area.
  • Provided 1st and 2nd level Desktop, Network, and Hardware support for campus based end-users.
  • Offer assistance via remote desktop or at customer s location and follow problems to resolution.
  • Supported software upgrade and troubleshoot applications for Windows XP desktops and Windows 2000 server.
  • Documented departmental Desktop Computing Service (DCS) and Inventory maintenance processes and procedures.
  • Performed all duties related to user needs of 1200 county Windows XP desktops.
  • Supported over 300 desktops and laptops using Windows 98 and Office 97.
  • Completed setup of desktop systems as well as network and local printers.
  • Trained Desktop Management employees and new managers on these procedures as well.
  • Resolve end user issue through phone, remote access or desktop support.
  • Ensured desktop application versions and windows updates/patches are applied and current.
  • Facilitate returns for faulty desktop and laptop components.
  • Deploy and repair desktop and laptop computers.
  • Manage Engine: Service Desk, Desktop Central, AD Manager, & IT 360.
  • Lead role in projects, installations, and maintenance of all supported software/hardware in a desktop enviornment on a weekly basis.
  • Administered and supported virtual desktops via brokering software and VMWare management tools.
  • Administered and supported virtual desktop infrastructure such as thin clients, smartcard readers, encrypted smart cards/tokens and associated certificates/pins.
  • Provide technical support via remote access (Remote Desktop, Dameware, etc.
  • Schedule desktop support through Kace helpdesk requests.

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4 Desktop Jobs

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2. Computer Hardware

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high Demand
Here's how Computer Hardware is used in Client Service Technician jobs:
  • Job entails running base help desk, troubleshooting user computer hardware and software problems.
  • Used computer hardware and software to support the operations of the office.
  • Resolved everyday computer hardware, software, and network issues.
  • Repaired and upgraded computer hardware and software.

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3. Customer Service

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high Demand
Here's how Customer Service is used in Client Service Technician jobs:
  • Developed customer service skills and the ability to communicate complicated issues to clients effectively.
  • Promoted a positive, engagement-oriented work environment focused on a proactive customer service mindset.
  • Provided exceptional customer service and support to relative technologies within position's purview.
  • Provided customer service through software training, account management and issue identification.
  • Worked and engaged with others in a virtual environment, while providing our customers with a high quality customer service experience.
  • Ensured the highest standard of customer service with both internal teams and external appointed agents, forging and nurturing strong relationships.
  • Interfaced with clients to resolve complex customer service issues across accounting software applications and payroll.
  • Provided excellent customer service and technical support via phone, emails and desk side support.
  • Gained award recognition for exceptional customer service as a new hire, based on feedback.
  • Handle customer service inquiries by phone, giving verbal and faxed results using established protocols.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Supplied technical and customer service support by phone and in person.
  • Applied attentive listening and problem solving techniques to ensure immaculate customer service.
  • Received commendations for customer service from customers, addressed to Pete Frechette, President and CEO of Patterson.

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3 Customer Service Jobs

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4. Phone Calls

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high Demand
Here's how Phone Calls is used in Client Service Technician jobs:
  • Manage outbound phone calls to clients in order to obtain more accurate information or clarification of requests.
  • Respond to, record accurately and document all customer problems via phone calls and/or faxes.
  • Respond to telephone calls, email and personnel requests for technical support.
  • Receive phone calls and respond to requests.
  • Field phone calls for client requests.
  • Preform clerical review of the day's paperwork Record errors Filing Answering after hours phone calls

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5. Windows XP

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high Demand
Here's how Windows XP is used in Client Service Technician jobs:
  • Provided windows XP, 2000 and sever support for the clients in DC Metro area.
  • Implemented and managed the local Windows 95/98 upgrade to Windows XP for ~350 systems.
  • Lead a corporate project in automating a Windows XP upgrade.
  • Provided support for Windows XP, Windows 7, Windows 8, Windows 8.1, and Mac OS X.
  • Build of Windows XP / 7 machines in accordance with the BNP Paribas policy.
  • Resolve computer support tickets in a mixed Windows xpWindows 2k environment.

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6. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Client Service Technician jobs:
  • Maintained report generation/distribution for all outpatient client lab results, including troubleshooting of faxed reports.
  • Provide customer support services, including installation, configuration, troubleshooting and customer assistance.
  • Managed and performed troubleshooting, problem diagnosis, resolution or escalation.
  • Monitored, troubleshooted, escalated server/network issues to appropriate personnel.
  • Performed configuration, management, and troubleshooting.
  • Communicated with customers and explained troubleshooting steps.
  • Configure troubleshoot Microsoft Office products.
  • Performed troubleshooting and bug detection.
  • Sustain and operate systems through effective troubleshooting, repair, and system performance analysis.
  • Serve as point of contact for troubleshooting hardware/software PC, and printer problems.
  • Acted as Primary technician for laptop diagnostics, troubleshooting and repair.
  • Diagnose and troubleshoot LAN connectivity issues for end users.
  • Install, troubleshoot, and maintain products/equipment.
  • Create troubleshooting guides and update older documents.
  • Performed routine maintenance on laptop and desktop workstations by ordering and installing replacement parts and troubleshooting issues.
  • Assisted in troubleshooting user issues related to recordkeeping applications and environments.
  • Collect information and troubleshoot issues related to network, telecom and systems administration when physical access to a location is required.
  • Answered multiple lines, properly notating call in property account, and completing necessary troubleshooting steps to manage issues until resolution.
  • Provided troubleshooting and technical support via phone, web site and email.
  • Inventory and track computer equipment Basic VOIP and VOSIP troubleshooting ACTIVITIES: Deployments:

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1 Troubleshoot Jobs

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7. Technical Support

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high Demand
Here's how Technical Support is used in Client Service Technician jobs:
  • Coordinated Gerber technical support and manufacturing to seamlessly implement cost improvement process with minimal downtime.
  • Provide all parts and technical support to international departments overseas.
  • Provided instruction and documentation to entry level technical support personnel.
  • Provided technical support and desktop support for the Police Department Information Systems Division, supporting over 2500 Sworn and Civilian employees.
  • Provided technical support to customers across various Children's campuses including Dallas, Plano, and My Children's.
  • Provided on-site and remote technical support, data backups, remote user support, and software installations.
  • Perform hardware and software installations and provide high-level customer care, training, and technical support.
  • Provided technical support for hardware, software and other end-user technologies implemented at Children's.
  • Provide technical support to those clients who utilize the LiveVox dialing software.
  • Managed call flow and responded to technical support needs of customers.
  • Provide technical support to clients with Point of Sale devices.
  • Provided PC troubleshooting and technical support to library staff.
  • Provide technical support for end user's needs.
  • Provide technical support and troubleshooting for mobile developers (Android and iOS) and creating/maintaining technical documentation.
  • Provide technical support for Theme Park, Backlot and Front Lot users in a Microsoft XP/Windows 7, Apple OSX environment.
  • Provided desktop technical support to all units on Carswell Joint Reserve Base Fort Worth, TX.
  • Provided technical support to iBAHN customers and hotel staff in the N.Y., N.J. region.
  • Served as a primary contact for providing level one technical support for client Codelink accounts.
  • Performed direct analytical and technical support for Travis AFB's Help Desk.
  • Provide technical support for FSG Bank and its' employees.

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8. Laptops

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high Demand
Here's how Laptops is used in Client Service Technician jobs:
  • Serve as assistant laptop manager for TDY laptops for teleworking customers who use VPN.
  • Created and maintained software images for fast distribution of Dell Laptops and Desktops.
  • Imaged desktops and laptops, installed software and configured computers for end-user use.
  • Configured and setup laptops, projectors, and other peripherals for presentations.
  • Imaged, configured and deployed workstations and laptops for new users.
  • Replaced damaged parts in desktop computers and laptops.
  • Upgraded and Installed the image on pc's, laptops and tablets for ALP Lighting in Georgia and Memphis, Tn.
  • Repaired computers, laptops, tablets and smartphones for customers.
  • Registered gadgets (laptops, iPads, iPods, phones, etc.)

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9. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Client Service Technician jobs:
  • Responded to customer software/hardware issues via phone, email, or walk-in.
  • Provided end-user support regarding software and hardware issues.
  • Diagnosed and repaired hardware issues in a primarily HP Proliant Windows NT/2000 environment.

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10. Setup

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high Demand
Here's how Setup is used in Client Service Technician jobs:
  • Handle new user and computer setups as well as terminations and decommissioned hardware requests according the established company procedures and policies.
  • Created and setup new customer custody/cash product accounts, users, and user groups utilizing various company associated programs and databases.
  • Created scripts for encryption, mapping network devices, and setup of classroom computers.
  • Install and Configure switch/router network, server setup.
  • Blackberry Administration, setup, and support.
  • Analyzed client business needs and executed all project phases, from initial consultation and project planning through installation/setup and onsite support.

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11. Active Directory

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high Demand
Here's how Active Directory is used in Client Service Technician jobs:
  • Supported Active Directory Management and Group Policy Management for all Users.
  • Created and deleted computer names using web-based active directory.
  • Experience administering Network Access Requests using Active Directory.
  • Maintain computer accounts in Microsoft Active Directory.
  • Managed Active Directory by adding or deleting users from groups distribution lists (DL), as well as password resets.
  • Managed users and desktop computers using Active Directory and Group Policy.
  • Create, terminate, and update user account in Active directory.
  • Worked with Active Directory, and systems like Ellucian Banner, Forefront Identity Manager, and Cisco Clean Access.

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12. Client Service

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high Demand
Here's how Client Service is used in Client Service Technician jobs:
  • Developed highly empathetic client relationships and earned a reputation for delivering exceptional client service.
  • Help Desk client services for licensed computerized vehicle registration operations.
  • Monitor and review all key tasks of the Client Services Technician to insure all deadlines are met and work is accurate.
  • Contracted to assist in Wyeth's Client Services effort supporting 1800 users with remediation of HP / Compaq Workstation Technology.
  • Help ensure that client's needs are met on a daily basis according to Client Service Manager's instructions.
  • Served as a client service technician and functioned as a liaison for complex problems between the lab and clients.
  • Specialized knowledge in client services; call center operations, National Drug Codes, & prescription benefits management.
  • Responded to all internal and external emails for client services department.
  • Work in an office setting as a Client Service Technician II.
  • Assisted client service with the development of customized client reports.
  • Assisted the client service department and customized client reports.
  • Promoted in august of 2008 to client service technician.
  • Answer calls to Client Services from customer sites.
  • Maintained all tasks from Client Services Representative.
  • Trained new Client Services Technicians and users
  • Manage 2 other Client Service Technicians.
  • Directed client service with an emphasis on reducing dependency on public assistance and increasing client self-sufficiency.
  • Support the client service area by overseeing the smooth transition of the laboratory workflow involved in receiving and processing samples.
  • Answered client service inquiries, provided test availability and requirements in regards to clinical test/test results.
  • Processed Section 8 applications and was responsible for researching application verification Assisted with in-person application reviews Supported Client Services Team as needed

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13. Laboratory Numbers

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high Demand

14. Computer System

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high Demand
Here's how Computer System is used in Client Service Technician jobs:
  • Maintained proprietary computer systems including software/hardware reliability, network integrity and proper functionality of all related peripherals and devices.
  • Complete all required documents and input into appropriate computer system.
  • Performed configuration and management of computer systems.
  • Build, repair, and troubleshooting of Windows, OS X, and UNIX/LINUX computer systems.
  • Update computer systems to include software upgraded, patching operating systems, and installing peripherals.
  • Assemble and install a wide array of computer systems, workstations, and peripheral hardware.
  • Worked with vendor support contacts to resolve technical problems with desktop computer systems and software.
  • Entered sample information into a window's based computer system(LIMS).
  • Enter billable and non-billable orders into computer system and track to completion.
  • Trained staff with use of Police Department computer systems and software.
  • Revitalize the older client files into the computer system.
  • Receive client samples into the computer system.
  • Entered orders into laboratory computer system via Sunquest, CoPath, and Epic.

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15. Lims

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average Demand
Here's how Lims is used in Client Service Technician jobs:
  • Review samples and any attached documentation to assign identification number and enter information into Laboratory Information Management System (LIMS).
  • Reviewed thousands of samples on a daily basis and entered sample information into Laboratory Information Management System (LIMS).
  • Preformed data entry of samples for testing into the Laboratory Information Management System (LIMS).
  • Entered client sample information and testing into LIMS.
  • Enter data/tests on Laboratory Information System (LIMS)

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16. PCS

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average Demand
Here's how PCS is used in Client Service Technician jobs:
  • Responded to Help Calls for technical assistance on Macs and PCs both in a stand-alone and network environment.
  • Configure and install desktop PCs, peripheral equipment, laptops and other mobile devices.
  • Configure and install desktop PCs, VOIP, printers, laptops and other devices.
  • Repaired and set-up PCs and Apple computers in a lab and classroom environment.
  • Managed RMA process for PCs, Laptops, PDAs and printers.

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17. User Accounts

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average Demand
Here's how User Accounts is used in Client Service Technician jobs:
  • Identified/deleted 500+ inactive user accounts; prevented unauthorized access - reduced network vulnerabilities by 16%.
  • Constructed user accounts and administered network policy applying EMC software.
  • Assisted with the creation of user accounts, e-mail accounts, and other user level access.
  • Updated user accounts such as unlock, rank change, and deletions through active directory.
  • Manage client user accounts and organizational client device accounts in Active Directory.

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18. Data Entry

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average Demand
Here's how Data Entry is used in Client Service Technician jobs:
  • Handled data entry, filing, faxing and overall maintenance of confidential medical files.
  • Provide data entry and support to International Department.
  • Chain of Custody and SCUR data entry.
  • Provided data entry and clerical support to Department of Community Services Processed clients' information to verify eligibility for program services

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19. Fax Machines

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average Demand
Here's how Fax Machines is used in Client Service Technician jobs:
  • Repaired and configured a variety of printers and FAX machines.
  • Integrated multi-line phones and fax machines to the office network.

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20. OS

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average Demand
Here's how OS is used in Client Service Technician jobs:
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Provided 3rd level support for packaging and deployment of software installs via Microsoft SMS 2003 over the University's enterprise-wide network.
  • Support Global Network Operations team with any network moves, changes, and additions to Computer Room and/or network closets.
  • Assisted customers in maintaining secure networks while allowing our software access to their servers across multiple local area networks.
  • Research of possible compatibility issues with both hardware and software for future deployment of Windows 10 operating system.
  • Scripted the Microsoft User Migration tool to automate moving user data and settings to new systems.
  • Prepared ConnectPlus servers for our external customers by placing Server 2008 ghost image on each server.
  • Provide system support for Mac user running Mac OS X 10.8 and newer.
  • Diagnosed hardware, software and connectivity issues in a corporate PC/LAN environment.
  • Used knowledge of all Microsoft Office applications to maintain spreadsheets/ word docs.
  • Acted as liaison between with Postmasters, property landlords and field agents.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Provided support for both mobile and cross-agency solutions.
  • Participated in all business-related aspects of projects from conception to completion: composed estimates, coordinated schedules, and formulated invoices.
  • Obtained venous and capillary blood specimens from patients, as well as performed two hour post-prandial and glucose tolerance testing procedures.
  • Support for Apple computers and devices (iMac and iPad) and the OS X operating system.
  • Position details for Stewart Title are similar to the details listed above for Hemmersbach.
  • Provided software support for Microsoft Office Suite, web conferencing software, and general analytical tools found in the financial industry.
  • Configure, maintain and monitor the Mitel, Nortel & Cisco platforms across the business units.
  • Sell Strykers remanufactured medical devices to healthcare professionals in hospital settings.

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21. Internal Clients

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average Demand

22. External Clients

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average Demand
Here's how External Clients is used in Client Service Technician jobs:
  • Prepare samples for shipment to internal/external clients.
  • Educated internal and external clients.

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23. VPN

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average Demand
Here's how VPN is used in Client Service Technician jobs:
  • Resolved issues that ranged from Outlook e-mail, VPN connectivity, Wireless Network Connectivity to smartphone connectivity errors.
  • Assisted with the VPN (internal) startup to access company portal.
  • Configure VPNs, wireless network adapters, and Blackberry mobile devices.

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24. SQL

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average Demand
Here's how SQL is used in Client Service Technician jobs:
  • Collaborated with development team to define and create SQL-based Data Dictionary Files for additional analysis.
  • Performed database migrations and in-place upgrades (From MS SQL 2008 through 2016).
  • Updated, maintained, and configured SQL Server databases.
  • Respond to all entry level SQL IT support call and emails for Counterpoint SQL and SmartAlerts.
  • Debug and optimize SQL queries and stored procedures Guiding the co-team members for solution optimization.
  • Executed SQL queries using Embarcadero Rapid SQL, to research client information.

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25. Sccm

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average Demand
Here's how Sccm is used in Client Service Technician jobs:
  • Assisted Client System Analysts with the development of software packages for distribution via SMS and SCCM.
  • Image computers using SCCM on 2000, XP, and Win7 computers.
  • Patch management and software distribution using SCCM and Enteo v6 NetInstall.

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26. Technical Problems

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average Demand
Here's how Technical Problems is used in Client Service Technician jobs:
  • Identify, research, and resolve technical problems.
  • Assist non-technical CSR's with technical problems.

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14 Technical Problems Jobs

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27. Client Support

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average Demand
Here's how Client Support is used in Client Service Technician jobs:
  • Traveled to several field offices that did not have a region assigned technician to provide client support.
  • Responded to client support request tickets.

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1 Client Support Jobs

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28. Client Relationships

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average Demand

29. Tcp/Ip

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average Demand
Here's how Tcp/Ip is used in Client Service Technician jobs:
  • Configure and Troubleshoot TCP/IP Connectivity.

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30. Trouble Tickets

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low Demand
Here's how Trouble Tickets is used in Client Service Technician jobs:
  • Prioritize trouble tickets created by myself and colleagues to a complete status.
  • Created and updated trouble tickets using Remedy for contingency purposes.
  • Organized and coordinated trouble tickets through to resolution.

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31. Voip

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low Demand
Here's how Voip is used in Client Service Technician jobs:
  • Supported company computers, mobile devices, VOIP devices, and printers.
  • Placed complex orders for data, VoIP, and POTS.
  • Provide network and system support to VoIP systems.
  • Support VoIP application like Cisco Jabber.

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32. Special Projects

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low Demand
Here's how Special Projects is used in Client Service Technician jobs:
  • Managed teams for special projects, while providing estimates and updates to upper management.
  • Assist with special projects as assigned.

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33. CRM

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low Demand
Here's how CRM is used in Client Service Technician jobs:
  • Assist clients with sources to develop the fullest knowledge of the software pertaining parts and services & CRM.
  • Handle first level technical inquiries via telephone and Clientele CRM.

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34. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Client Service Technician jobs:
  • Provided network configuration/problem resolution for 1.6K+ personnel, 7.5K accounts and 11K Information Technology Assets Management items.
  • Provided assistance with updating problem samples along with shipping delays for problem resolutions department.
  • Tracked and confirmed problem resolution through call-tracking applications.
  • Major contributor to problem resolution knowledge-base.
  • Work with vendors on problem resolutions, repairs or replacement of hardware/software under warranty or under maintenance contracts.
  • Created detailed reports on problem resolutions and provided customers with training, password resets.

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35. Remote Access

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low Demand
Here's how Remote Access is used in Client Service Technician jobs:
  • Provided assistance through verbal support and remote access through applications, VPN, and RDP.

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36. Network Printers

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low Demand
Here's how Network Printers is used in Client Service Technician jobs:
  • Installed repaired hardware devices and configured network printers.
  • Provided technical computer and network support for all staff and officers * Configured and troubleshooted local and network printers.
  • Support all Microsoft Applications, Adobe, network printers, network drives, Windows Administration.
  • Performed initial printer troubleshooting, configuration and imaging of PCs, and maintained network printers.
  • Provided hardware support for physical desktops, blackberries, slave/network printers, e-copiers, digital scanners and peripheral devices.
  • Provide support for peripheral devices including local/network printers, wired and wireless handheld RF scanners and document scanners.

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37. Html

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low Demand
Here's how Html is used in Client Service Technician jobs:
  • Respond to emails within one business day Managed and created new HTML entries for Counterpoint SQL KnowledgeBase.
  • hand held tools, air compressor, battery chargers Maintained and updated the organization's website using HTML format.
  • Support company web applications for billing reports, Client accounts, and edit html, jps, asp pages.

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38. Client Issues

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low Demand
Here's how Client Issues is used in Client Service Technician jobs:
  • Resolve client issues in a professional and friendly manner and perform site survey and quality of service checks.
  • Support executive staff and board members including desktop & wireless email client issues and setting up home networks.
  • Level 3 support for global Virtual Desktop Infrastructure, including client issues.

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1 Client Issues Jobs

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39. Client Samples

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low Demand
Here's how Client Samples is used in Client Service Technician jobs:
  • Maintain proper documentation of client samples, sample discrepancies, and lab inventory.
  • Received and outbound phone calls pertaining to client samples.
  • Unpacked, analyzed, and stored client samples.

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40. New Clients

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Here's how New Clients is used in Client Service Technician jobs:
  • Arranged group sessions and assisted with entrance of new clients.

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41. High Volume

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low Demand
Here's how High Volume is used in Client Service Technician jobs:
  • Can handle fast paced/high volume call environment.

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42. Proprietary Software

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Here's how Proprietary Software is used in Client Service Technician jobs:
  • Installed operating systems, application and proprietary software.
  • Installed and upgraded Oracle 8i, 9i and proprietary software.
  • Learned Demandforce proprietary software, instructed and demontrated how to use software while notating feature requests and logging technical issues.

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43. Front Desk

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Here's how Front Desk is used in Client Service Technician jobs:
  • Front desk reception duties, including documentation of daily events, and client casework.
  • Worked the front desk, answered questions regarding Food stamps and Unemployment

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44. Technical Assistance

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low Demand
Here's how Technical Assistance is used in Client Service Technician jobs:
  • Provide technical assistance to consultants and customers when utilizing website, as well as informing them of company policies & procedures.
  • Provide technical assistance to lab technicians on what tubes to draw, handle and process individual lab tests.
  • Assisted customers with basic technical assistance with Windows client and server troubleshooting and Oracle database issues.

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45. Peripheral Equipment

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low Demand
Here's how Peripheral Equipment is used in Client Service Technician jobs:
  • Installed and performed repairs to hardware, software, peripheral equipment following design and installation specifications.
  • Installed and configured desktop computers, peripheral equipment and software within established standards and guidelines.
  • Install and configured new equipment, including operating software or peripheral equipment.

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46. Peripheral Devices

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47. Software Applications

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low Demand

48. Lotus Notes

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low Demand
Here's how Lotus Notes is used in Client Service Technician jobs:
  • Processed client transactions in Lotus Notes database
  • Utilized Remedy and Lotus Notes for Call Tracking database to open, track, and close tickets.
  • Manage and troubleshoot email enterprise (Lotus Notes) Active Directory management

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49. Outbound Calls

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low Demand
Here's how Outbound Calls is used in Client Service Technician jobs:
  • Receive inbound and initiate outbound calls regarding various types of annuity retirement accounts
  • Take inbound/outbound calls to confirm clinics, provide pre event information and complete post event surveys.

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50. Application Support

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low Demand
Here's how Application Support is used in Client Service Technician jobs:
  • Obtained experience with mobile security and application support.

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1 Application Support Jobs

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Client Service Technician Jobs

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20 Most Common Skills For A Client Service Technician

Desktop

17.2%

Computer Hardware

12.5%

Customer Service

8.5%

Phone Calls

6.9%

Windows XP

6.6%

Troubleshoot

6.4%

Technical Support

5.0%

Laptops

4.5%

Hardware Issues

4.5%

Setup

3.9%

Active Directory

3.5%

Client Service

3.3%

Laboratory Numbers

3.2%

Computer System

2.7%

Lims

2.2%

PCS

2.0%

User Accounts

2.0%

Data Entry

1.7%

Fax Machines

1.7%

OS

1.6%
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Typical Skill-Sets Required For A Client Service Technician

Rank Skill
1 Desktop 13.4%
2 Computer Hardware 9.7%
3 Customer Service 6.6%
4 Phone Calls 5.4%
5 Windows XP 5.1%
6 Troubleshoot 5.0%
7 Technical Support 3.9%
8 Laptops 3.5%
9 Hardware Issues 3.5%
10 Setup 3.0%
11 Active Directory 2.7%
12 Client Service 2.6%
13 Laboratory Numbers 2.5%
14 Computer System 2.1%
15 Lims 1.7%
16 PCS 1.6%
17 User Accounts 1.6%
18 Data Entry 1.3%
19 Fax Machines 1.3%
20 OS 1.3%
21 Internal Clients 1.3%
22 External Clients 1.3%
23 VPN 1.2%
24 SQL 1.2%
25 Sccm 0.8%
26 Technical Problems 0.8%
27 Client Support 0.8%
28 Client Relationships 0.8%
29 Tcp/Ip 0.8%
30 Trouble Tickets 0.8%
31 Voip 0.8%
32 Special Projects 0.8%
33 CRM 0.7%
34 Problem Resolution 0.7%
35 Remote Access 0.7%
36 Network Printers 0.7%
37 Html 0.6%
38 Client Issues 0.6%
39 Client Samples 0.6%
40 New Clients 0.6%
41 High Volume 0.6%
42 Proprietary Software 0.6%
43 Front Desk 0.6%
44 Technical Assistance 0.6%
45 Peripheral Equipment 0.6%
46 Peripheral Devices 0.6%
47 Software Applications 0.6%
48 Lotus Notes 0.6%
49 Outbound Calls 0.6%
50 Application Support 0.6%
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