Client service technician work from home jobs

● Provide technical support for office staff, consultants, and guests regarding AV and IT systems. This includes, but is not limited to, managing issues and requests-logged as tickets-related to computer hardware and software, mobile devices, network connectivity, video conferencing, convening space systems, and teleconference systems, as well as any other related technical tasks. ● Provide technical support and set-up assistance for audio/video (AV) equipment and connectivity to support client staff, consultants, and external groups utilizing office facilities for meetings, presentations, and other AV activities. ● Provide support and assistance for system or application testing carried out by the client's AV and IT Department. ● Assist in implementing ongoing preventive maintenance and updates as needed. ● Ensure convening systems are updated and tested, and provide necessary support as required ● Assist in resolving critical AV system issues and be available as needed ● Assist the AV and IT department in ensuring the physical and network security of the office's systems. ● Responds to end-user calls promptly, adhering to the Service Agreement Level (SAL). Escalates unresolved issues to the appropriate internal level, follows up on status, and provides timely updates. ● Provide essential remote support for technical issues encountered by staff working from home or in flexible arrangements. ● Collaborate closely with the New York Information Technology department and the Global Service Desk to coordinate and escalate tickets that require further assistance or fall outside the core responsibilities or access rights. ● Record and update all service issues, requests, and change requests in the client's ticketing system. ● Assist the IT department in ensuring proper accounting of the client's AV/IT assets. Track all asset changes and update the client's asset tracking system as needed. ● Provide periodic status reports covering all ongoing issues, requests, change requests, system status, inventory status, and completed activities. The operational support scope for these categories includes fulfilling the following functions: ● Product updates and upgrades are subject to client policies and procedures ● System proactive maintenance and monitoring of IT equipment. ● Proactive tracking of video conferencing and convening equipment. ● Root cause analysis that may interrupt AV system and office, convincing space ● Problem Management of incidents occurring due to the monitoring agent identification ● Telephonic call answering ● Monthly activities report consolidation. Qualifications and skills requirements of the assigned resource ● Proven experience in AV/IT service desk or other tech customer support role. ● Tech-savvy with good working knowledge and understanding of AV systems, computer systems, mobile devices, and different tech products. ● Technical ability to diagnose and resolve basic technical issues. ● Excellent verbal and written communication skills in English ● A technical, logical thought process and customer-oriented ● An ability to prioritize and escalate. ‘● Familiar with ITIL Foundation ● CompTIA's A+ and Network+ certificates Education: Bachelor's degree or higher with a technology focus. Majors include Math, Engineering, Computer Science, Computer Information Systems, Information Technology, Cyber Security, and others. 3.0 GPA or higher. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Our client requires all the employees working on this engagement to be COVID-19 vaccinated. If you need a reasonable accommodation for a sincerely held religious belief or medical condition, please contact ************************

The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: Collaboration and teamwork Patient-First Mindset Work from home opportunities Career Growth and Professional Development Training Why Ascend? You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact Key Areas of Ownership: User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams. Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune. Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD. Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance. Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides. Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools. Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations. Qualifications: Proven experience in a Services or IT support role with a focus on Microsoft 365. Deep understanding of Microsoft Intune for mobile device management. Experience with Azure AD, including Entra ID features. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues. Excellent communication skills, both written and verbal, with a customer-first approach. Ability to work independently in a remote setting while maintaining productivity and team collaboration. Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial. Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position: Prolonged Sitting: Ability to sit for extended periods during working hours. Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. Visual Requirements: Adequate vision for reading computer screens and documents. Communication: Clear verbal and written communication skills for virtual meetings and correspondence. Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.

**THIS IS AN OVERNIGHT SHIFT FROM 11 pm - 7:30 am ET** Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Schedule 11pm - 7:30am EST Monday to Friday Fully remote Location: Orlando, FL (Remote) Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications, Education, and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Windows: 2 years (Required) Google IT Support Professional (Preferred) CompTIA A+, Network+, Security+ (Preferred) Microsoft MTA (Preferred) ITIL v4 Foundation (Preferred) Mac OS: 2 years (Preferred) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance Department: Managed Services

Job Title: Remote Help Desk Support Monthly Pay: $4,000 - $4,500 We're seeking a friendly and detail-oriented Help Desk Support team member to work remotely and assist users with technical questions and basic troubleshooting. From login issues to navigation help, you'll play a key role in solving everyday problems and keeping users on track. If you enjoy helping people and solving small tech hiccups, this could be a great fit. Job Responsibilities: Respond to support tickets, emails, and calls to address common tech issues. Assist users with login problems, password resets, and system access. Guide customers through simple troubleshooting steps using clear, step-by-step instructions. Document reported issues and track resolutions for future reference. Escalate complex or unresolved issues to senior support staff. Participate in virtual team meetings and help identify recurring challenges. Qualifications: Comfortable using computers, web browsers, and communication tools. Strong attention to detail and excellent verbal/written communication skills. Patient and calm under pressure, especially when helping frustrated users. Well-organized and able to follow procedures accurately. Experience in IT, technical support, or customer service is a plus. Must have a reliable internet connection and a quiet, distraction-free home workspace. Perks & Benefits: Monthly pay: $4,000-4,500, depending on experience 100% remote work with flexible scheduling Paid training and access to helpful guides and documentation Supportive and positive team environment Opportunities to advance into senior support or technical roles

IT Support / Help Desk Fully Remote Pay: $19/hr. Shifts and training: Shift: 9am-6pm CST Monday-Friday Training is 2-4 weeks and it's M-F 8am-5pm CST Ideal start date is Dec 8th REQUIRED SKILLS AND EXPERIENCE Experience in Service Desk Support and Customer Service Support Technical Experience in validating employee and resetting passwords Knowledge of MS Office 2013 Product Suite and Office 365 Ability to multitask and function in a fast-paced, high energy environment Ability to quickly learn and retain information by means of written and verbal instruction Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work Ability to build productive relationships with peers JOB DESCRIPTION Validate the employee asking for a password reset is an employee and provide password reset support via phone or chat and meet or exceed service level agreements for password resets Record requests, incidents and status information through the use of firm's ticket handling system Once password resets are mastered, move into traditional help desk support, high call volume ticket resolution issues as a level one analyst Manage daily individual performance based on key performance metrics including call capture, available time, speed of answer, call/chat resolution and customer service Meet and/or exceed service level agreements for all support interactions (e.g., phone, chat, tickets). Maintain communications with callers through resolution processes, particularly in difficult customer situations by keeping them informed of the status Ability to work a flexible schedule, including weekend days, to support 24x7 environment Utilize and contribute knowledge articles to the knowledge base

We're looking for a Help Desk Technician! This role will support the launch of a new brand within a call center environment. The ideal candidate will have foundational technical skills, strong customer-service abilities, and the empathy needed to support retail users effectively. Details: Through March 30, 2026 (Potential extension) Schedule: Monday-Friday, 8:30 AM - 5:00 PM Pay range: $19.50 - $21.00 Work Model: Hybrid Fridays required onsite | First 3-4 weeks of training fully onsite Remote work available once training and performance show readiness Key Responsibilities Provide Level 1-2 deskside and store systems technical support. Troubleshoot Microsoft Windows issues including application installations and system configuration for desktops and laptops. Perform basic PC hardware troubleshooting, including CPU, monitors, and peripheral connectivity. Support hardware and software application issues for end users. Document issues, resolutions, and escalate tickets when necessary. Deliver high-quality customer support with empathy, patience, and professionalism. Collaborate with internal teams to ensure timely resolution of technical problems. Participate in onsite training and weekly onsite workdays (Fridays). Required Skills & Qualifications Basic technical knowledge of Microsoft Windows OS. Ability to troubleshoot common software installation and configuration problems. Understanding of PC hardware components and basic diagnostics. General hardware and software troubleshooting ability. Strong customer service and empathy skills-retail or call-center background preferred. Reliable transportation for weekly onsite work in Mason, OH. Ability to convert to a full-time employee after 90 days. Benefits: Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team As part of the Unit 42 Managed XSIAM organization, the team helps customers operationalize and optimize their Managed XSIAM deployments-delivering proactive, white-glove guidance that enhances their detection, investigation, and response capabilities. Our mission is to help customers maximize the value of Cortex XSIAM while continuously improving their overall security posture and SOC maturity. Job Summary The Technical Service Delivery Lead (XSIAM) acts as the technical focal point for Managed XSIAM customers, driving onboarding, adoption, and ongoing success. You'll combine deep product expertise with a consultative approach to guide customers through their security journey-translating their goals into measurable outcomes and ensuring fast, meaningful ROI from their Managed XSIAM investment. You will collaborate closely with our SOC engineering, threat hunting, and product teams to tailor the service to each customer's environment, ensuring seamless delivery and exceptional customer experience. Key Responsibilities Value Delivery: Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases Advise customers on best practices for alert tuning, data onboarding, and correlation optimization Drive continuous improvement in customer security posture and measurable time-to-value outcomes Operational Excellence: Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality delivery Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings Translate complex detection and response concepts into actionable guidance for diverse audiences Collaboration & Enablement: Partner with Unit 42's SOC engineering, Product, and MDR teams to ensure consistent service quality and cross-functional alignment Collaborate with the SOC engineering team to design and implement automation workflows that enhance detection, response, and reporting efficiency Champion customer needs internally, advocating for enhancements and escalations where needed Contribute to documentation, best practices, and scalable frameworks for the Managed XSIAM service Qualifications Preferred Qualifications 5+ years of professional experience in Customer Success, Technical Account Management, Security Consulting, Solutions Architecture, or SOC operations (preferably within enterprise cybersecurity or SaaS environments) Strong understanding of XDR, SIEM, and SOAR technologies, including incident and alert management, correlation development, and data source onboarding Demonstrated experience collaborating with security analysts, engineers, and threat hunters in operational environments Excellent communication skills-able to explain complex security concepts clearly to both technical and non-technical audiences Analytical mindset with strong problem-solving abilities and sound judgment in prioritizing tasks and managing complex customer needs Deep curiosity and a growth mindset-comfortable learning and adapting to evolving technologies and detection methodologies Bachelor's degree in Computer Science, Information Security, or a related field or equivalent military experience Additional Information Salary Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $127600/YR - $206500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Are you passionate about travel and enjoy helping others create unforgettable experiences? Were seeking motivated, customer-focused individuals to join our team in a Client Services / Travel role. Work remotely while guiding clients, managing bookings, and delivering exceptional service. What You'll Do Assist Clients- Help travelers plan and book personalized trips, including flights, hotels, cruises, and excursions Provide Exceptional Service- Maintain communication before, during, and after travel to ensure client satisfaction Stay Informed- Keep up with industry trends, top destinations, and travel deals to offer expert recommendations Manage Bookings- ️ Handle all reservations and logistics accurately and efficiently Problem-Solving- ️ Address client challenges before or during travel with proactive solutions What Were Looking For Passion for travel and helping others explore the world Strong communication and interpersonal skills Excellent organization and attention to detail Self-motivated and comfortable working independently in a remote environment Sales or customer service experience is a plus (not required) Reliable internet, computer or smartphone, and a dedicated workspace Must be 18+ What We Offer Comprehensive training and ongoing support Flexible remote, work full-time or part-time Exclusive travel discounts and perks Supportive, collaborative remote team environment Unlimited earning potential IATA cards available for qualified agents

About Us At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Overview Acts as subject matter expert in areas including but not limited to eligibility, pricing, and regulatory issues, workflows, and automated systems. Accountable for the renewal Quality Assurance results in Client Services, technical underwriting, policies & procedures, and compliance. Evaluates complex and technically involved underwriting issues and provides advanced technical underwriting support. Serves as mentor to Client Services' Underwriters and provides training as needed. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. ************************************** Responsibilities * Acts as a coverage and technical resource for underwriting personnel in the region. Creates training & educational materials for new and existing Client Services' underwriting personnel. Provides and coordinates training to ensure thorough understanding of underwriting guidelines, issues, and controls. * Focal point for resolving all account review issues, Compliance reviews, and assists Supervisors in handling escalations with agency partners and insureds. * Coordinates to assure that renewal QA is completed for Client Service Underwriters, conducts specific file QA's, responsible to complete roll up of Client Services' QA results on a monthly basis identifying trends by LOB, SBU and individual; Develops action plans for issues identified and collaborating with Supervisors to conduct refresher training. * Examines legal and regulatory information and decisions to keep underwriting personnel and management informed of any underwriting developments. Ensures Insurance Department compliance and acts as liaison with corporate compliance. May assist or direct the coordination of responses to Insurance Department complaints for Client Services. * Acts as liaison between regional underwriting management, SBU, BSU, Operations Optimization & Compliance to resolve system problems, form issues, rating issues, and workflow changes/enhancements. May represent Client Services underwriting on committees. * Audits underwriting policies or procedures to ensure compliance with company guidelines. * Acts as main contact for Client Services for Underwriting training with Small Business Unit (SBU) and LOBs. * Represents company in a highly professional manner and provides knowledgeable and exemplary service to the company in an underwriting capacity. Qualifications Knowledge and Requirements * Comprehensive understanding of state and regulatory requirements within the insurance industry. * Advanced technical underwriting expertise across multiple lines of business. * Strong analytical and problem-solving skills with attention to detail. * Excellent written and verbal communication skills for internal and external collaboration. * Ability to manage complex underwriting scenarios and provide technical guidance. * Travel required approximately 30%. Education and Experience * Strong multi-line underwriting technical skills * 10+ years of recent insurer experience. * Experience in developing and delivering underwriting training preferred. * CPCU designation preferred, other industry certifications a plus. * College degree in risk management, business, finance, or a related field preferred. Total Rewards Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs. Pay Range USD $97,000.00 - USD $146,000.00 /Yr. Additional Information Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions. For Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

SummaryActs as the primary GEHC Services face to the customer(s) served. Responsible for meeting the daily service repair needs of designated Imaging, LCS and Biomed equipment, to include multiple modalities of the customer's equipment. Drives customer satisfaction through Service Excellence.Job DescriptionResponsibilities: Troubleshoot, install, maintain, and service repair needs on designated equipment, specifically around issues related to device cybersecurity. Works closely with multiple device manufacturers regarding cybersecurity issues. Works directly with customer IT and security personnel to implement site cyber security policies. Evaluate progressively complex, customer biomedical equipment security issues and implement appropriate remediations and/or compensating controls. Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists. Perform on-time and accurate device level security actions. Own customer clinical device security issues from dispatch or identification of issue to resolution. Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues. Focus on customer needs and satisfaction on device security issues, continuously building on and enhancing relationships with customers to become a perceived partner in their business who is able to recommend value-added services that will help the customer run their business more efficiently and securely. Maintain daily communications with customers without direction. Follow as well as guide others as needed regarding appropriate GE security policies, procedures, hospital security protocol, and complete necessary documentation. Engage with other team members including Bio med engineers, Security Operations Center Agents and Remote Technical Engineers to ensure they are aware of the status of all security related issues at all times for their designated customers. Effectively communicate and partner with teammates and colleagues. Understand and communicate business goals and objectives to the broader GE team servicing assigned customer on device security. Keep up to date on administrative responsibilities (e.g., maintaining device level security information and internal service records in a timely manner, patch validation status, clinical device security and networking attributes - OS, MAC address, etc). Utilize the GEHC escalation process, as needed, and work closely with security operations center agents to define and support implementation of corrective action plans to resolve customer issues in a timely manner. Identify potential sales leads and participate in sales opportunities (e.g., contract renewals, assist with promoting and implementing of revenue programs). Keep up to date with competitor information, device security bulletins and market trends. Identify business opportunities for the organization. May include basic/refresher application training of clinical staff and customer security/IT personnel on designated equipment Qualifications : Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing electrical equipment; OR equivalent military education and 2+ years of experience servicing electrical equipment; OR High School Diploma/GED and 4+ years of experience servicing electrical equipment. Experience interfacing with both internal team members and external customers as part of a solution based service process. Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner. Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Experience troubleshooting and responding to customer concerns. Experience with Web applications and technological programs (e.g., IPad, Iphone Microsoft Office Suite). Capable of performing special physical requirements (e.g., able to lift, carry, push, pull up to 35 lbs unassisted; and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand for long periods of time; and reach at, above, below shoulder level; and flex/extend neck; and has good hand, finger dexterity and specific vision abilities including color, close vision, distance vision, peripheral vision, depth perception). Must have and maintain a valid driver's license. #LI-PA1 #On-Site We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

Job DescriptionAbout Us: DataSource Technology delivers end-to-end technology deployment and network solutions to healthcare organizations across the United States. We specialize in executing high-volume, multi-site rollouts of critical IT infrastructure with precision and minimal operational disruption. Position Summary: The IT Desktop/TV Installation Technician plays a critical role in supporting large-scale technology installations within new construction environments. This is a hands-on position responsible for physically deploying, installing, and configuring a variety of technology and medical equipmentranging from computers and monitors to printers, ergonomic carts, and wall-mounted devices. This role is ideal for mechanically inclined, tech-savvy individuals who enjoy working with their hands, following structured plans, and learning the technical side of infrastructure deployment. Youll work under the guidance of a Site Lead, senior engineers or project managers while gaining the skills and certifications needed to advance into more senior technical roles. This is a remote position with 100% travel to project sites. Candidates must successfully pass a background check and drug screening, and must hold a valid drivers license. Key Responsibilities Device Deployment & Installation Install, configure, wire manage and verify operation of computers, monitors, printers, TVs, carts, and related devices. Assemble and cable ergonomic carts (e.g., Ergotron) including mounting hardware and power/data routing. Wall-mount and secure displays, monitors, and other equipment according to plans and manufacturer guidelines. Site Preparation & Coordination Stage and inventory equipment prior to installation. Coordinate with cabling teams, electricians, and other trades to ensure proper pathways and connectivity. Follow construction drawings, elevation plans, and device location maps to ensure accurate placement. Testing & Documentation Power on and test installed equipment, ensuring network connectivity and device functionality. Record serial numbers, locations, and configuration status in project tracking tools. Communicate site conditions, issues, or conflicts to the lead engineer or project manager. General Labor & Field Work Use hand and power tools safely to drill, mount, route cables, and secure equipment. Work in active construction sites, ladders, lifts, ceiling spaces, and other environments as needed. Maintain cleanliness, safety, and professionalism on job sites. Required Skills & Competencies High school diploma or equivalent (technical certifications or associate degree a plus but not required) 12 years of experience in one or more of the following: Technology or AV installation Low-voltage cabling Construction or facilities work involving mounting, wiring, or equipment setup Familiarity with basic computer hardware, network connections, and peripheral setup. Ability to read and follow floor plans, elevation drawings, and installation diagrams. Proficiency with basic hand and power tools (drills, levels, pullers, cable tools, etc.). Ability to lift 50+ lbs, work at heights, and operate safely in construction environments. Strong attention to detail, dependability, and willingness to learn. Valid drivers license and reliable transportation to job sites. Preferred Qualifications OSHA 10 or OSHA 30 Certification Basic understanding of Ethernet cabling and network testing tools Prior experience in healthcare or clinical technology deployments Familiarity with structured cabling and mounting systems (Peerless, Chief /ICW arms, etc.) What We Offer Competitive salary based on experience All travel expenses reimbursed Supportive team culture and leadership structure Opportunity to work on large-scale, high-impact technology projects in the healthcare space Physical Requirements Moderate lifting/carrying up to 50lbs.; heavier weights with assistance Sitting & standing for long periods of time Repetitive motions and/or prolonged computer use Working at a fast pace, subject to many interruptions, physical/mental demands Work is primarily based on new construction job sites, including hospitals, clinics, and commercial facilities. All work will include travel and overnight stays across the US. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Location: Remote, Arkansas, California, Colorado, Maryland, New York, Pennsylvania, Virginia, Washington DC, Wisconsin will be considered. Working hours are EST/CT. (Approx) February 2026 - September 2026 Hourly Rate: $82 - $85 hourly, dependent on experience This position is temporary to cover for a staff member on leave. The desired start date for this position is early February 2026 and the tentative end date would be mid-September 2026. The duration of this role may be extended. This role will be fully remote, however, only employees residing in: Arkansas, California, Colorado, Maryland, New York, Pennsylvania, Virginia, Washington DC, Wisconsin will be considered. Working hours are EST/CT. Position summary: The Technical Lead will work collaboratively with clients in the food, land and agriculture (FLAG) sector to identify decarbonization opportunities, ensure adherence to GHG calculation methodologies and relevant standards, and provide technical advisory to clients on a broad range of GHG mitigation and agricultural topics. The individual in this role will closely track the status and direction of key standards like the GHG Protocol and SBTi Corporate Net Zero Standard to support Winrock's engagement with these standards and to advise clients. You will work with some of the most influential private sector, philanthropic and governmental actors in the world. Past and current Winrock clients include Nestle, McCormick, and the Kinetic Coalition. Specifically, Winrock is seeking a detail-oriented, inquisitive, dynamic, technical expert with deep knowledge of climate mitigation strategies in the agricultural sector. This expert must also have deep technical knowledge of climate standards such as the GHG Protocol Corporate Suite of Standards and SBTi. Knowledge of commodity-specific guidance and best practice guidance in agricultural value chains, such as those authored by the Value Change Initiative, is a plus. Demonstrated experience in client relations is important. The ability to communicate the intricacies of climate mitigation and steps to alignment with sustainability standards related to agriculture to clients and other audiences who are not experts is important for this position. In some instances, the Technical Lead may manage two or more junior staff on projects, so demonstrated people management experience will be weighted as moderately important. Position role: The Technical Lead supports the Director, Sustainability Services to help clients within the FLAG sector achieve their climate mitigation strategies with a focus on decarbonization of a companies' value chain emissions (Scopes 1, 2, and 3). Potential responsibilities are likely to include: Leading or supporting interactions with clients, primarily in presenting updates or deliverables and conducting research to confidently answer client questions. Tracking and managing a pipeline of technical advisory requests from clients on carbon accounting, decarbonization strategies, and how to comply with climate standards. Preparing client-facing PowerPoint presentations, reports, memoranda, and other communication materials. Completing tasks in fast-paced and self-motivated environment in a timely and efficient manner. Conducting desk research on corporate climate mitigation leadership standards Supporting new business outreach efforts, including leading and/or supporting proposal development and workplans. Performing basic to intermediate calculations using greenhouse gas and economic activity data. Working with small teams to prepare high-quality products, pitching in wherever necessary, and providing guidance and leadership. POSITION QUALIFICATIONS Education: Bachelor's degree required, Masters in relevant field preferred Experience: Minimum of 6 years of relevant experience Experience managing technical aspects of greenhouse gas accounting in the agriculture field Field or research experience with soil organic carbon (SOC) and land use change models, greenhouse gas profiles, and mitigation strategies of agricultural commodities Fast learning, curious, and passionate for uncovering and creating solutions to climate and sustainability problems. Industry/sector understanding of the GHG profiles and potential mitigation strategies for several of the following FLAG commodities (listed in order of Winrock's need for expertise for this position): Cereals & Grains; Cocoa; Coffee; Vegetable Fats & Oils; Beef; Poultry and Eggs; Animal By-Products; Soybeans; Pulp and Paper; Vegetables; Spices; Coconut; Hazelnuts. Strong customer/client service orientation Strong written and verbal communication skills are required, including effective public speaking and the ability to communicate complex issues both verbally and in written form Team player capable of adapting to ambiguous environments with cross-group collaboration and problem-solving abilities. Working understanding or experience with preparing submissions or reporting against key climate corporate leadership standards (e.g. GHG Protocol Corporate Standard and/or Project Standard, Science-Based Targets Initiative's standards, the AIM Platform, and the Value Change Initiative, Taskforce for Corporate Action Transparency (TCAT) guidance documents). Experience with developing or evaluating Life-cycle assessments (LCA) and Environmental Product Declarations (EPD) Understanding of corporate supply chain management or procurement Experience using data analysis software, Excel (basic to intermediate skill in storing, presenting, processing, and analyzing data) Language: Fluent in English, fluency in another language is a plus as we engage clients globally. Travel: Ability to travel internationally and domestically required Physical Demands: Typical office environment with continual sitting or standing required. Must be authorized to work within the United States. Winrock is an equal opportunity employer committed to providing equal employment opportunity for all people. All qualified applicants receive consideration for employment regardless of race, color, religion, sex, gender, national origin, age, disability or any other basis protected by law. At Winrock we have a clear mission: Empower the disadvantaged, increase economic opportunity and sustain natural resources through unwavering dedication to accountability, equity, innovation, integrity and transformation.

*** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. *** **Candidate must work EST Business Hours. ** Our direct client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours). If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE Below is the job description - Resumes due ASAP - Description: The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support. Onsite work will be located at the agency's Centre County Regional Office: 595 E. Rolling Ridge Dr. Bellefonte Pa. 16823 The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include: ·Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff. ·Configure and install personal computers, laptops, and tablets. ·Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware. ·Monitors and respond to user created ticket via the agency helpdesk system. ·Provide basic hardware and software training to users related to desktop use and accessing network resources. ·Work towards departmental and project deadlines. ·Document and present recommendations for issue/risk remediation to team leads and managers. ·Other duties as assigned. Requirements: Microsoft Windows 11 - 2+ years Microsoft Windows Server 2019 / 2022 - 1+ year Microsoft Active Directory - 1+ year Microsoft Office 365 - 1+ year Microsoft Endpoint Configuration Manager - 1+ year (desired) By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

Full time Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt Services Technician Team Leads perform a wide range of duties internally to ensure the ongoing operation of the organization. In the absence of the supervisor the team lead takes on the responsibility for the entire shift. Education Qualifications High School Diploma / GED Preferred Experience Qualifications 1 year Service department experience. Required Experience working in a hospital. Preferred Skills and Abilities Good working rapport with staff and peers. (Required proficiency) Demonstrated ability to be self-disciplined. (Required proficiency) Willingness to perform routine, repetitive cleaning tasks. (Required proficiency) Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. (Required proficiency) Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. (Required proficiency) Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. (Required proficiency) What you will do Makes periodic inspections of assigned areas to see that employee is following procedures. Checks quality of work performed by employees. Takes responsibility of entire shift in the absence of Supervisor-include answering pages and assigning work as required. Dilutes chemicals properly. Keeps equipment clean and maintained. Handles hazardous waste properly. Performs cleaning duties as required. Proper usage of supplies. Maintains flexibility to meet needs and requests. Operates battery powered machines as required. Strips and refinishes floors as necessary. Assist in the training of any new or existing employees. Performs meeting setups as requested. Demonstrates knowledge of and implement actions according to Medical Center policies and procedures. Reports to work on time. Dress appropriately according to the established dress code and maintains personal hygiene. Organizes daily routine and duties. Communicates appropriately with Management Staff. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Patient Facing Remote Work Capability On-Site; No Remote Scope No Supervisory Responsibility No Budget Responsibility Physical Demands Balancing: Occasionally 1-3 Hours Carrying: Frequently 3-5 Hours Climbing (Ladders): Occasionally 1-3 Hours Climbing (Stairs): Occasionally 1-3 Hours Crawling: Occasionally 1-3 Hours Crouching: Rarely less than 1 hour Driving (Automatic): Rarely less than 1 hour Driving (Standard): Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Frequently 3-5 Hours Grasping (Fine Motor): Frequently 3-5 Hours Grasping (Gross Hand): Frequently 3-5 Hours Handling: Frequently 3-5 Hours Hearing: Occasionally 1-3 Hours Kneeling: Occasionally 1-3 Hours Lifting: Frequently 3-5 Hours up to 50 lbs Operate Foot Controls: Occasionally 1-3 Hours Pulling: Occasionally 1-3 Hours up to 50 lbs Pushing: Occasionally 1-3 Hours up to 50 lbs Reaching (Forward): Occasionally 1-3 Hours up to 50 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 50 lbs Repetitive Motions: Frequently 3-5 Hours Sitting: Rarely less than 1 hour Standing: Occasionally 1-3 Hours Stooping: Occasionally 1-3 Hours Talking: Occasionally 1-3 Hours Walking: Frequently 3-5 Hours Physical Demand Comments: Incumbent may drive between facility locations for delivery and pick-up. May need to push or pull up carts with materials up to 200 pounds. Working Conditions Burn: Occasionally 1-3 Hours Chemical: Occasionally 1-3 Hours Combative Patients: Occasionally 1-3 Hours Dusts: Occasionally 1-3 Hours Electrical: Occasionally 1-3 Hours Explosive: Rarely less than 1 hour Extreme Temperatures: Occasionally 1-3 Hours Infectious Diseases: Occasionally 1-3 Hours Mechanical: Occasionally 1-3 Hours Needle Stick: Occasionally 1-3 Hours Noise/Sounds: Frequently 3-5 Hours Other Atmospheric Conditions: Occasionally 1-3 Hours Poor Ventilation, Fumes and/or Gases: Occasionally 1-3 Hours Radiant Energy: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Occasionally 1-3 Hours Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour Hazards (other): Rarely less than 1 hour Vibration: Occasionally 1-3 Hours Wet and/or Humid: Occasionally 1-3 Hours Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable's features and capabilities. As an Enterprise Technical Support Specialist, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities. What you'll do Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions. Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes. Who you are You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business. You've worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success. You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences. You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions. You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn. You have a strong, self-driven desire to exceed expectations and continuously improve your performance. You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$73,000-$95,300 USDFor all other work locations (including remote), the base salary range for this role is:$65,000-$85,500 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

, Inc. Mendaera is developing technology that will enable all healthcare providers to do more for their patients. Our platform combines real-time imaging, robotics, and artificial intelligence to make precise and consistent intervention more accessible. Our aim is to eliminate barriers in the patient journey, accelerate recovery, delight customers, and reduce cost of care. We are seeking a highly skilled and customer-focused Technical Service Lead to build and scale our remote technical and clinical support function for a next-generation robotic medical device platform. In this critical, customer-facing role, the Technical Service Lead will deliver exceptional world-class remote support to healthcare providers and internal field teams. The ideal candidate will have strong technical knowledge of complex capital equipment, a passion for improving customer outcomes, and a vision and ability to innovate and scale support delivery through cutting-edge technologies. The annual salary range for this role is $130,000 to - $141,500. About You We are seeking candidates who thrive in fast-paced environments, embrace ambiguity, can create work products from scratch, possess critical thinking skills, and are detail-oriented. Responsibilities Technical & Clinical Support Leadership Serve as the primary escalation point for complex technical and clinical issues that arise during the installation, training, or use of the robotic system. Ensure timely, high-quality support through phone, video, and remote access tools. Develop and standardize workflows for issue triage, escalation, and resolution processes Maintain documentation of support cases and ensure knowledge base content is regularly updated. Develop and maintain servicing procedures, service bulletins, risk assessment documents, training materials, and knowledge base articles. Provide technical guidance to Mendaera field support teams to expedite onsite issue resolution. Support Strategy & Process Innovation Design and implement a scalable remote support model that meets customer base and business needs. Define track, and optimize key performance metrics like resolution time, first-call fix rate, and NPS. Identify and implement tools for remote diagnostics and predictive service delivery. Leverage customer data analytics to identify trends and prevent recurring issues. Evaluate and recommend AI or automation solutions to improve support efficiency. Cross-Functional Collaboration Partner with Product Management, R&D, and Field Service for serviceability improvements and supportability. Define serviceability requirements, negotiate, and influence stakeholders to prioritize and develop servicing tools and applications. Collaborate on remote monitoring and alerting capabilities. Provide customer feedback to drive continuous product and process improvements. Participate in design reviews and post-market surveillance activities. Support product validation and field beta programs in support of service readiness. Collaborate with the Operations team on demand planning and forecast FRU needs. Support Mendaera's field hardware and software deployment strategies, ensuring service readiness deliverables are met. Team Leadership & Customer Advocacy Lead and support remote support specialists, fostering a culture of responsiveness and technical and clinical insight. Own customer satisfaction KPIs tied to remote support and ensure high-quality service delivery. Mentor team members and contribute to onboarding, training, and professional development programs. Actively engage with customers to understand evolving needs and shape support offerings. Qualifications & Requirements Required: Bachelor's degree in Engineering, Biomedical, or related field. 5+ years in medical device service and support with capital equipment. Proven remote issue resolution experience and troubleshooting for complex hardware and software products. Self-motivated and proactive with a passion for quality and continuous improvement. Familiarity with FDA and ISO 13485 quality management standards. Strong troubleshooting and communication skills. Preferred: Experience leading/scaling remote support teams. Relevant Clinical experience, including but not limited to understanding basic anatomy and physiology. Experience in CRM and remote platform expertise (Salesforce, Zendesk, etc.). Experience with project management tools (Jira, Confluence, etc.). ERP experience (SAP, Oracle, etc.). Experience working in a startup or high-growth company environment. Understanding of cybersecurity for connected devices. The ideal candidate is located in the Central or Eastern time zones; West Coast candidates must be willing to work on Eastern Standard Time (EST).

Want to join a fast-moving company, work among convivial teams, and take part in shaping the future of the Wine & Spirits industry with cutting-edge technology? Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an agile manner within a dynamic product organization. This is your chance to thrive in a collaborative environment, grow through upskilling and continuous development, and play a direct role in shaping the path for our industry. Ready to make a Tech impact? Pernod Ricard is looking for a Global Service Management Lead to define, implement and govern world-class ITIL-based service management processes, ensuring excellent delivery and continuous improvement across global Tech services. From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities. Your key missions: You will: * Lead the implementation, evolution, and governance of ITIL-aligned processes (incident, request, change, problem, service catalog, etc.) across Pernod Ricard's global Tech ecosystem. * Oversee the performance of service management rituals and tools (e.g., ServiceNow, Power BI, JIRA), ensuring data-driven insights and continuous service improvement. * Act as a key escalation point for major incidents and service disruptions, leading global crisis cells and driving swift resolution and communication. * Guide the effective integration of service management with agile product teams, aligning ITSM processes with product delivery models. * Lead a team of Service Managers and Coordinators, ensuring capability development and high-quality service governance across internal and external partners. If you recognize yourself in the description below, don't wait to apply! * You bring deep expertise in IT Service Management, with strong working knowledge of ITIL (certification preferred) and experience in managing enterprise-level ITSM processes. * You are familiar with service management platforms like ServiceNow, reporting tools like Power BI, and complementary tools (JIRA, Confluence…). * You have experience managing global teams and working with external service providers in a complex, federated IT environment. * You possess strong communication and stakeholder management skills, especially when interfacing with senior Tech leadership and business units. * You are comfortable working in a fast-paced environment, with a continuous improvement mindset and a proactive approach to risk and incident management. * Experience in SAP landscapes, cybersecurity, and agile/product operating models is a plus. Wait, there's more… We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events… Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. Job Posting End Date: Target Hire Date: 2026-04-01 Target End Date:

As a Junior equipment Operator with APTIM, you will operate excavator, off road truck skid loader, man lift and extend a boom forklift fusion machines for installation of HDPE piping at the landfills we do our projects on. Key Responsibilities/Accountabilities: Follow all maintenance and safety procedures. Connect sections of pipe, using HDPE welding machines and PVC pipe with Glue and primer. Maintain and adjust machinery to ensure proper performance. Operate off road trucks and excavators on side slopes. Measure materials or objects for installation or assembly. Mix substances or compounds needed for work activities. Repair or replace defective parts of machinery, such as rotary drill rigs, water trucks, air compressors, and pumps using hand tools. Install well heads and valves Basic Qualifications: Have a knowledge of safely operating assigned equipment. Loads, transports, and unloads materials, tools, equipment and supplies. Performs minor maintenance or cleaning activities on tools and equipment. May require a high school diploma or its equivalent with previous years of experience in the field or in a related area. PHYSICAL REQUIREMENTS: Strength: Standing 50% Walking 20% Sitting 30% Lifting 35 lb. Carrying 35 lb. Pushing 0 ft-lb. Pulling 0 ft-lb. 2. Climbing O Balancing O 3. Stooping O Kneeling O Crouching O Crawling O Reaching Handling C Fingering C Explanation for Symbols: NP=Not Present, O=Occasionally (0-33%), F= Frequently (34-66%), C=Constantly (67-100%) ABOUT APTIM APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and natural world, and creating a more inclusive and equitable environment that celebrates the diversity of our communities. We specialize in environmental, resilience, and sustainability and energy solutions, as well as technical and data solutions, program management, and critical infrastructure. For every challenge our clients face, there is an opportunity for APTIM to innovate a fit-for-purpose solution that will raise your organization or community to a new standard of excellence. What you can expect from APTIM: Work that is worthy of your time and talent Respect and flexibility to live a full life at work and at home Dogged determination to deliver for our clients and communities A voice in making our company better Investment into your personal and professional development As of the date of this posting, a good faith estimate of the current pay range for this position is $20 to $24 per hour. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM. Employee Benefits APTIM environ & Infra,LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace ************************************ Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and 10+ carriers to find the right benefits that work for them in their location. Life insurance Short-term and long-term disability insurance Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law) 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here: APTIM 2025 401(k) Plan Features (makeityoursource.com) APTIM - Helpful Documents Watch our video: About APTIM - In Pursuit of Better #LI-Onsite #LI-BN1