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Become A Client Services Account Manager

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Working As A Client Services Account Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Client Services Account Manager Do At Textura

* Answer support calls/emails and work with clients to fully understand, troubleshoot and resolve issues
* Managing multiple client accounts
* Assist your team with the implementation of the Textura solution for both new and existing clients
* Help understand clients current work flow and identify areas of need
* Work with team members to identify, define, prioritize, and implement new system functionality
* Lead web-based and on-site training for both new and current Textura clients
* Working closely with cross departmental teams to resolve issues in a timely manner
* Demonstrate initiative to taking on increasingly challenging projects

What Does A Client Services Account Manager Do At Unitedhealth Group

* Serve as primary back-up to the Strategic Account Executive (SAE) team
* Proactively gather and analyze data to position the SAE to consult with customers regarding their plan's performance
* Collaborate with Health Analytics team and the SAE to prepare a customer specific consultation package
* Identify and request ad-hoc reports for customers and external vendors (stop loss, pharmacy, wellness, etc.)
* Consult with customers to determine plan requirements
* Analyze, order, and coordinate report distribution for the customers
* Prepare, request, and coordinate renewal activities
* Work with Underwriting to price plan options for renewals
* Maintain accurate information in the internal Customer Relationship Management tools
* Collaborate with SAE to create Strategic Customer Business Plans
* Support renewal and reporting requests for specialty benefits (dental, vision, financial protection, critical illness)
* Coordinate Request For Proposal (RFP) development and delivery
* Review of RFP responses for accuracy
* Create and maintain a Customer Scorecard (including trends, adoption, and improvement opportunities for member tools and programs)
* Facilitate issuance and signing of fully insured and administrative services only contracts
* Facilitate Strategic Customer Team meetings as needed
* Serve as point person to the customer regarding communication of various UnitedHealth Group/UnitedHealthcare process or program changes
* Builds relationships with employer group clients (not individual members) and their brokers
* Support 3rd party audits
* Support internal projects
* Recommend strategies
* Recommend process improvement opportunities

What Does A Client Services Account Manager Do At ADP USA

* Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
* Enhanced understanding and implementation of Business Units strategic goals.
* Oversee the use of standard process workflows by team
* Function as a consultant and business partner to other groups within ADP
* Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed
* Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
* Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director
* Manage escalated issues and provide direction.
* Collaborate with peers to establish best practices
* Analyze team statistics and prepare reports for the Director
* Evaluate associates on performance and complete annual performance appraisals.
* Work in collaboration with associate to establish Individual Development Plans.
* Develop and administer corrective action and performance improvement plans.
* Hire/Fire authority in conjunction with Human Resources.
* May have budgetary responsibility.
* May have oversight of Workforce Management to include scheduling, and succession planning.
* Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units

What Does A Client Services Account Manager Do At Andrews Hopper Pavlik PLC

* Compile financial statements and other financial information from client data.
* Review financial statements for reasonableness.
* Prepare work papers to verify various account balances.
* Provide assistance with clients’ bookkeeping.
* Effectively gather data from a variety of clients and third-party sources in a professional manner.
* Prepare payroll tax returns (annual, quarterly, monthly).
* Process payroll.
* Utilize and store data in electronic accounting software.
* Pro-actively champion an attitude of quality service

What Does A Client Services Account Manager Do At Unitedhealth Group

* Manage client contracts and budgets Ensure contract compliance Ensure accuracy of invoicing and expenditures Develop and monitor revenue and utilization projections Collaborate with the client to adjust protocols and promotional efforts Provide project management services at the request of clients.
* Typical projects include: Complex data analysis Data compilation different than datasets currently offered Provision of participant testimonials for media purposes Develop / conduct educational promotion, and strategic presentations as requested by clients Implement new services or enhancements Create year-end or other reports as requested by clients Conduct contract negotiations with client as necessary

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Client Services Account Manager Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Account Supervisor 2.9 years
Account Manager 2.8 years
Client Manager 2.7 years
Top Employers Before
Internship 5.5%
Manager 3.2%
Top Employers After
Manager 4.2%
Owner 3.1%
Consultant 3.1%

Do you work as a Client Services Account Manager?

Client Services Account Manager Demographics

Gender

Female

57.9%

Male

39.7%

Unknown

2.3%
Ethnicity

White

79.0%

Hispanic or Latino

10.0%

Asian

8.3%

Unknown

2.1%

Black or African American

0.6%
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Languages Spoken

Spanish

48.8%

French

16.3%

Chinese

4.7%

German

4.7%

Carrier

4.7%

Portuguese

2.3%

Dutch

2.3%

Hebrew

2.3%

Japanese

2.3%

Russian

2.3%

Tagalog

2.3%

Mandarin

2.3%

Korean

2.3%

Italian

2.3%
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Client Services Account Manager Education

Schools

University of Phoenix

13.2%

Fordham University

7.5%

Southern New Hampshire University

6.6%

University of Nebraska at Omaha

5.7%

University of South Florida

4.7%

New York University

4.7%

Michigan State University

4.7%

Temple University

4.7%

Georgia State University

4.7%

University of Iowa

4.7%

Kaplan University

4.7%

Villanova University

3.8%

Pace University - New York

3.8%

University of Massachusetts - Lowell

3.8%

Texas A&M University

3.8%

University of Central Florida

3.8%

University of Houston

3.8%

California State University - San Marcos

3.8%

Boston University

3.8%

Towson University

3.8%
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Majors

Business

30.8%

Marketing

12.7%

Communication

8.2%

Management

7.2%

Finance

5.9%

Accounting

5.3%

Psychology

4.2%

Political Science

3.8%

English

2.5%

Public Relations

2.5%

Computer Science

2.1%

Business Communications

2.1%

Journalism

2.1%

Human Resources Management

1.9%

Computer Information Systems

1.9%

Project Management

1.5%

Education

1.5%

Liberal Arts

1.3%

Economics

1.3%

Specialized Sales And Merchandising

1.3%
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Degrees

Bachelors

52.1%

Masters

20.6%

Other

15.9%

Associate

6.5%

Certificate

3.9%

Diploma

0.6%

Doctorate

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Client Services Account Manager Salaries

Job Title Company Location Start Date Salary
Account Manager, Client Services Ipsos-FMC, Inc. New York, NY Oct 01, 2011 $113,000
Client Service Account Manager Jpmorgan Chase & Co New York, NY Sep 19, 2012 $92,000
Account Manager, Client Services Gfinet Inc. New York, NY May 08, 2015 $86,466
Account Manager, Client Services Everyday Health Media LLC New York, NY Sep 08, 2015 $65,000
Client Services/Account Manager Travelport, LP Miami, FL Oct 15, 2013 $62,000 -
$75,000
Client Services/Account Manager Travelport, LP Miami Beach, FL Aug 15, 2011 $59,300 -
$65,000
Account Mgmt/Client Support-Global Client Services Tradingscreen Inc. New York, NY Nov 15, 2009 $50,000
Account Manager, Client Services Everyday Health Media, LLC New York, NY Sep 10, 2014 $45,700
Client Service and Account Manager Interactive Circle LLC Minneapolis, MN Jul 09, 2016 $43,514

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Top Skills for A Client Services Account Manager

ClientServiceDepartmentFinancialStatementsClientRelationsComplianceClientSatisfactionPayrollBusinessDevelopmentHRProjectManagementCustomerSatisfactionClientAccountsCRMNewClientsClientIssuesClientBaseClientExpectationsClientRetentionTechnicalSupportHealthcareNewAccounts

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  1. Client Service Department
  2. Financial Statements
  3. Client Relations
You can check out examples of real life uses of top skills on resumes here:
  • Developed and implemented key procedures to start-up this newly created client service department.
  • Prepare and review the monthly financial statements and supporting schedules.
  • Charged with client relationship management of 12-14 national/international accounts with total annual revenue exceeding $3,000,000.
  • Coordinated with Instructional Design team and Practice teams on content specific to compliance for regulated industries.
  • Consulted with internal product teams to ensure client satisfaction, retention and proper implementation of digital execution.

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Top Client Services Account Manager Employers

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Client Services Account Manager Videos

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