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Become A Client Services Account Manager

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Working As A Client Services Account Manager

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $79,088

    Average Salary

What Does A Client Services Account Manager Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Client Services Account Manager

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Do you work as a Client Services Account Manager?

Client Services Account Manager Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Account Supervisor 2.9 years
Account Manager 2.8 years
Client Manager 2.7 years
Top Employers Before
Internship 5.5%
Manager 3.2%
Top Employers After
Manager 4.2%
Owner 3.1%
Consultant 3.1%

Do you work as a Client Services Account Manager?

Client Services Account Manager Demographics

Gender

Female

57.9%

Male

39.7%

Unknown

2.3%
Ethnicity

White

61.6%

Hispanic or Latino

15.1%

Black or African American

10.6%

Asian

8.6%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

48.8%

French

16.3%

Chinese

4.7%

German

4.7%

Carrier

4.7%

Portuguese

2.3%

Dutch

2.3%

Hebrew

2.3%

Japanese

2.3%

Russian

2.3%

Tagalog

2.3%

Mandarin

2.3%

Korean

2.3%

Italian

2.3%
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Client Services Account Manager Education

Schools

University of Phoenix

13.2%

Fordham University

7.5%

Southern New Hampshire University

6.6%

University of Nebraska at Omaha

5.7%

University of South Florida

4.7%

New York University

4.7%

Michigan State University

4.7%

Temple University

4.7%

Georgia State University

4.7%

University of Iowa

4.7%

Kaplan University

4.7%

Villanova University

3.8%

Pace University - New York

3.8%

University of Massachusetts - Lowell

3.8%

Texas A&M University

3.8%

University of Central Florida

3.8%

University of Houston

3.8%

California State University - San Marcos

3.8%

Boston University

3.8%

Towson University

3.8%
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Majors

Business

30.8%

Marketing

12.7%

Communication

8.2%

Management

7.2%

Finance

5.9%

Accounting

5.3%

Psychology

4.2%

Political Science

3.8%

English

2.5%

Public Relations

2.5%

Computer Science

2.1%

Business Communications

2.1%

Journalism

2.1%

Human Resources Management

1.9%

Computer Information Systems

1.9%

Project Management

1.5%

Education

1.5%

Liberal Arts

1.3%

Economics

1.3%

Specialized Sales And Merchandising

1.3%
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Degrees

Bachelors

52.1%

Masters

20.6%

Other

15.9%

Associate

6.5%

Certificate

3.9%

Diploma

0.6%

Doctorate

0.5%
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Full Time
Part Time
Internship
Temporary

Real Client Services Account Manager Salaries

Job Title Company Location Start Date Salary
Account Manager, Client Services Ipsos-FMC, Inc. New York, NY Oct 01, 2011 $113,000
Client Service Account Manager Jpmorgan Chase & Co New York, NY Sep 19, 2012 $92,000
Account Manager, Client Services Gfinet Inc. New York, NY May 08, 2015 $86,466
Account Manager, Client Services Everyday Health Media LLC New York, NY Sep 08, 2015 $65,000
Client Services/Account Manager Travelport, LP Miami, FL Oct 15, 2013 $62,000 -
$75,000
Client Services/Account Manager Travelport, LP Miami Beach, FL Aug 15, 2011 $59,300 -
$65,000
Account Mgmt/Client Support-Global Client Services Tradingscreen Inc. New York, NY Nov 15, 2009 $50,000
Account Manager, Client Services Everyday Health Media, LLC New York, NY Sep 10, 2014 $45,700
Client Service and Account Manager Interactive Circle LLC Minneapolis, MN Jul 09, 2016 $43,514

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Top Skills for A Client Services Account Manager

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  1. Client Service Department
  2. Financial Statements
  3. Client Relations
You can check out examples of real life uses of top skills on resumes here:
  • Developed and implemented key procedures to start-up this newly created client service department.
  • Prepare and review the monthly financial statements and supporting schedules.
  • Recognized for strong effectiveness in client relationship management and ability to leverage service excellence to gain additional business.
  • Improved accuracy of year-end inventory, following FDA requirements resulting in Total Customer Satisfaction and contract renewal.
  • Increased sales to new clients by effectively presenting system functionality in demonstrations with sales team to prospective clients.

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Top 10 Best States for Client Services Account Managers

  1. New York
  2. Colorado
  3. Rhode Island
  4. Virginia
  5. New Jersey
  6. Texas
  7. North Carolina
  8. Delaware
  9. Georgia
  10. Massachusetts
  • (1,597 jobs)
  • (689 jobs)
  • (81 jobs)
  • (854 jobs)
  • (669 jobs)
  • (2,149 jobs)
  • (732 jobs)
  • (62 jobs)
  • (858 jobs)
  • (816 jobs)

Top Client Services Account Manager Employers

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Jobs From Top Client Services Account Manager Employers

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