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What is a client services administrator and how to become one
As you can probably tell from the job name, if you were a client services administrator, you would dedicate your day to helping clients. Sometimes, this position is called a customer services administrator. No matter your title, you would be responsible for making sure that all clients and customers are happy.
As a client services administrator, you would spend a lot of time interacting directly with clients, whether over the phone or in person. Sometimes, you may need to give client presentations to explain why your company provides them with the best services. Depending on the company, you may also manage other people dedicated to helping clients.
To succeed in this position, you would need excellent customer service skills to communicate with clients and keep them happy. You need to be at least a little handy with data to keep track of all of your brilliant clients. For some positions, you may even need a bachelor's degree.
What general advice would you give to a client services administrator?
Eileen Cyr Ed.D.
Professor, Springfield College
Breathe - the airline advice of putting on your oxygen mask before assisting others is 100% applicable to today's teachers.
Avg. Salary $42,359
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.67%
Asian 7.31%
Black or African American 11.65%
Hispanic or Latino 21.89%
Unknown 5.49%
White 53.00%
Genderfemale 66.74%
male 33.26%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Client services administrator career paths
Key steps to become a client services administrator
Explore client services administrator education requirements
Start to develop specific client services administrator skills
Skills Percentages Customer Service 25.28% Excellent Organizational 13.16% Data Entry 6.04% Phone Calls 4.58% HR 4.32% Complete relevant client services administrator training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New client services administrators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a client services administrator based on U.S. Bureau of Labor Statistics data and data from real client services administrator resumes.Research client services administrator duties and responsibilities
- Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
- Advance proficiency in creating/editing PowerPoint presentations.
- Assist in preparation of client presentations using Microsoft PowerPoint.
- Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions of the foreclosure department.
Prepare your client services administrator resume
When your background is strong enough, you can start writing your client services administrator resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a client services administrator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable client services administrator resume templates
Build a professional client services administrator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your client services administrator resume.
Apply for client services administrator jobs
Now it's time to start searching for a client services administrator job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first client services administrator job
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Average client services administrator salary
The average client services administrator salary in the United States is $42,359 per year or $20 per hour. Client services administrator salaries range between $27,000 and $65,000 per year.
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Updated January 8, 2025
