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Become A Client Services Administrator

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Working As A Client Services Administrator

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $77,322

    Average Salary

What Does A Client Services Administrator Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Client Services Administrator

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Client Services Administrator Videos

Career Advice on becoming a Client Services Manager by Mel L (Full Version)

Client Services Administrator Jobs

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Client Services Administrator Career Paths

Client Services Administrator
Relationship Manager Project Manager General Manager
Account Manager
5 Yearsyrs
Relationship Manager Assistant Vice President Office Manager
Accounting Manager
8 Yearsyrs
Systems Administrator Analyst Finance Analyst
Assistant Vice President
7 Yearsyrs
Project Coordinator Operations Manager
Branch Manager
6 Yearsyrs
Project Manager Information Technology Project Manager Program Manager
Business Development Manager
9 Yearsyrs
Executive Assistant Recruiter Career Counselor
Career Manager
7 Yearsyrs
General Manager Account Manager
Client Services Manager
7 Yearsyrs
Team Leader Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Account Manager Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Account Manager Sales Manager General Manager
District Manager
7 Yearsyrs
Analyst Finance Analyst Senior Finance Analyst
Finance Manager
7 Yearsyrs
Project Manager Program Manager Product Manager
Marketing Director
7 Yearsyrs
Analyst Business Analyst Product Manager
Marketing Manager
5 Yearsyrs
Systems Administrator Business Analyst Product Manager
Regional Sales Manager
9 Yearsyrs
Staff Accountant Business Manager Account Executive
Relationship Manager
6 Yearsyrs
Benefit Specialist Specialist Account Manager
Sales Account Manager
6 Yearsyrs
General Manager Account Executive
Sales/Marketing
5 Yearsyrs
Benefit Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Project Coordinator Program Manager General Manager
Territory Manager
7 Yearsyrs
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Do you work as a Client Services Administrator?

Help others decide if this is a good career for them

Average Length of Employment
Client Associate 2.8 years
Client Liaison 2.6 years
Client Specialist 2.3 years
Top Careers Before Client Services Administrator
Internship 6.4%
Teller 5.0%
Cashier 5.0%
Manager 4.3%
Supervisor 2.3%
Top Careers After Client Services Administrator
Analyst 5.8%
Manager 5.3%
Consultant 4.7%
Teller 3.3%

Do you work as a Client Services Administrator?

Client Services Administrator Demographics

Gender

Female

65.9%

Male

32.3%

Unknown

1.8%
Ethnicity

White

59.1%

Hispanic or Latino

18.2%

Black or African American

10.4%

Asian

8.5%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

54.8%

French

5.4%

Chinese

5.4%

Hindi

4.3%

Mandarin

3.2%

Italian

3.2%

German

3.2%

Urdu

3.2%

Korean

2.2%

Portuguese

2.2%

Japanese

2.2%

Arabic

2.2%

Swahili

1.1%

Vietnamese

1.1%

Hmong

1.1%

Somali

1.1%

Ukrainian

1.1%

Bosnian

1.1%

Bengali

1.1%

Russian

1.1%
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Client Services Administrator Education

Schools

University of Phoenix

22.4%

Northeastern University

9.6%

West Virginia University

5.6%

Michigan State University

4.8%

University of Alabama

4.0%

Villanova University

4.0%

Texas A&M University

4.0%

Cornell University

4.0%

George Mason University

4.0%

University of Colorado at Boulder

4.0%

University of Delaware

4.0%

Boston University

4.0%

Syracuse University

3.2%

University of South Florida

3.2%

University of Kansas

3.2%

Arizona State University

3.2%

American InterContinental University

3.2%

Eastern Michigan University

3.2%

University of Nebraska - Lincoln

3.2%

University of Central Florida

3.2%
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Majors

Business

27.2%

Finance

7.8%

Accounting

7.5%

Psychology

6.2%

Communication

5.9%

Marketing

5.6%

Management

4.3%

Health Care Administration

4.0%

Computer Information Systems

3.6%

Criminal Justice

3.4%

Computer Science

3.0%

Liberal Arts

3.0%

Economics

2.8%

Human Resources Management

2.8%

English

2.6%

Information Technology

2.3%

Graphic Design

2.2%

Political Science

2.0%

Medical Assisting Services

2.0%

Public Relations

1.9%
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Degrees

Bachelors

45.0%

Other

24.5%

Masters

12.6%

Associate

12.1%

Certificate

4.2%

Diploma

0.8%

Doctorate

0.5%

License

0.4%
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Client Services Administrator Videos

Career Advice on becoming a Client Services Manager by Mel L (Full Version)

Job type you want
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Part Time
Internship
Temporary

Real Client Services Administrator Salaries

Job Title Company Location Start Date Salary
Client Services (Marketing Manger) Medallia, Inc. Palo Alto, CA Sep 09, 2014 $145,000
Client Services Administrator Sumitomo Trust & Banking Co. (U.S.A.) Hoboken, NJ Sep 04, 2010 $70,310
Client Services Administrator Sumitomo Mitsui Trust Bank (U.S.A.) Limited Hoboken, NJ Jan 05, 2013 $67,060
Client Services Administrator Sumitomo Trust & Banking Co. (U.S.A.) Hoboken, NJ Sep 04, 2010 $63,310

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Top Skills for A Client Services Administrator

  1. Client Service Administrator
  2. Customer Service
  3. Financial Statements
You can check out examples of real life uses of top skills on resumes here:
  • Started training as a client service administrator in late 2011 and promoted to the position in April of 2012.
  • Established and maintained customer service and support relationships daily to all clients both internally and externally.
  • Prepared and reviewed annual and semi-annual financial statements in adherence with SEC guidelines.
  • Coordinated the processing of welcome kits for new clients including mailing of user guides and setting up billing in QuickBooks.
  • Direct report-to for Purchasing Agents, A/R and A/P clerks, Call Center Floor Supervisor, Data Entry clerks and Reception.

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Top 10 Best States for Client Services Administrators

  1. Massachusetts
  2. Rhode Island
  3. District of Columbia
  4. Connecticut
  5. Minnesota
  6. New Jersey
  7. Delaware
  8. New York
  9. Vermont
  10. Washington
  • (544 jobs)
  • (52 jobs)
  • (152 jobs)
  • (186 jobs)
  • (310 jobs)
  • (619 jobs)
  • (54 jobs)
  • (783 jobs)
  • (36 jobs)
  • (320 jobs)

Top Client Services Administrator Employers

Jobs From Top Client Services Administrator Employers

Client Services Administrator Videos

Career Advice on becoming a Client Services Manager by Mel L (Full Version)

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