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Become A Client Services Administrator

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Working As A Client Services Administrator

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $48,000

    Average Salary

What Does A Client Services Administrator Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Client Services Administrator

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Client Services Administrator Jobs

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Client Services Administrator Career Paths

Client Services Administrator
Administrator Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Administrator Office Manager
Account Manager
5 Yearsyrs
Administrator Office Manager Operations Manager
Branch Manager
6 Yearsyrs
Executive Assistant Manager Sales Manager
Director Of Sales
10 Yearsyrs
Executive Assistant Manager Account Manager
Business Development Manager
9 Yearsyrs
Executive Assistant Manager
Service Manager
6 Yearsyrs
Account Executive Marketing Manager
Marketing Director
7 Yearsyrs
Account Executive Account Manager
Marketing Manager
5 Yearsyrs
Account Executive Owner Vice President
Chief Executive Officer
8 Yearsyrs
Analyst Finance Analyst Senior Finance Analyst
Finance Manager
7 Yearsyrs
Analyst Finance Analyst Senior Accountant
Accounting Manager
7 Yearsyrs
Analyst Consultant Assistant Manager
Business Manager
6 Yearsyrs
Operations Specialist Team Leader General Manager
Territory Manager
7 Yearsyrs
Operations Specialist Team Leader Sales Manager
Sales Account Manager
6 Yearsyrs
Operations Specialist Team Leader Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Consultant Operations Manager Branch Manager
Assistant Vice President
7 Yearsyrs
Consultant Sales Manager Branch Manager
Relationship Manager
6 Yearsyrs
Executive Administrative Assistant Operations Manager
Client Services Manager
7 Yearsyrs
Executive Administrative Assistant Supervisor Department Manager
Administrative Manager
6 Yearsyrs
Executive Administrative Assistant Payroll Administrator Accounting Manager
Business Office Manager
7 Yearsyrs
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Do you work as a Client Services Administrator?

Help others decide if this is a good career for them

Average Length of Employment
Client Liaison 2.8 years
Client Specialist 2.3 years
Client Coordinator 2.2 years
Top Careers Before Client Services Administrator
Cashier 8.3%
Internship 6.3%
Manager 3.3%
Supervisor 2.3%
Server 2.3%
Specialist 2.2%
Teller 2.1%
Top Careers After Client Services Administrator
Cashier 4.3%
Analyst 3.9%
Consultant 3.8%
Manager 3.7%
Internship 3.1%

Do you work as a Client Services Administrator?

Client Services Administrator Demographics

Gender

Female

58.5%

Male

29.0%

Unknown

12.5%
Ethnicity

White

59.0%

Hispanic or Latino

18.5%

Black or African American

10.9%

Asian

7.9%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

57.1%

French

6.3%

German

6.3%

Hindi

4.0%

Chinese

4.0%

Portuguese

2.4%

Urdu

2.4%

Mandarin

1.6%

Korean

1.6%

Bengali

1.6%

Russian

1.6%

Italian

1.6%

Cantonese

1.6%

Serbian

1.6%

Japanese

1.6%

Arabic

1.6%

Swedish

0.8%

Swahili

0.8%

Vietnamese

0.8%

Somali

0.8%
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Client Services Administrator Education

Schools

University of Phoenix

27.5%

Northeastern University

7.2%

George Mason University

4.8%

Michigan State University

4.3%

Arizona State University

4.3%

Texas A&M University

4.3%

West Virginia University

3.9%

Broward College

3.9%

Suffolk University

3.9%

University of Delaware

3.9%

University of Cincinnati

3.4%

Baruch College of the City University of New York

3.4%

Pennsylvania State University

3.4%

University of Massachusetts Amherst

3.4%

Florida State University

3.4%

Strayer University

3.4%

Syracuse University

2.9%

University of South Florida

2.9%

New York University

2.9%

Brown University

2.9%
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Majors

Business

29.3%

Accounting

8.0%

Finance

7.1%

Communication

6.5%

Psychology

5.7%

Marketing

5.2%

Management

4.1%

Health Care Administration

3.9%

English

3.0%

Liberal Arts

3.0%

Medical Assisting Services

3.0%

Computer Science

2.9%

Criminal Justice

2.9%

Economics

2.7%

Human Resources Management

2.6%

Computer Information Systems

2.5%

Graphic Design

2.1%

Sociology

2.0%

Legal Support Services

1.9%

Nursing

1.8%
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Degrees

Bachelors

45.7%

Other

24.3%

Associate

12.2%

Masters

11.0%

Certificate

4.5%

Diploma

1.2%

Doctorate

0.8%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$48,000
View Detailed Salary Report
$29,000
Min 10%
$48,000
Median 50%
$48,000
Median 50%
$48,000
Median 50%
$48,000
Median 50%
$48,000
Median 50%
$48,000
Median 50%
$48,000
Median 50%
$79,000
Max 90%
Best Paying Company
Bank of America
Highest Paying City
San Francisco, CA
Highest Paying State
Alaska
Avg Experience Level
2.6 years
How much does a Client Services Administrator make at top companies?
The national average salary for a Client Services Administrator in the United States is $48,778 per year or $23 per hour. Those in the bottom 10 percent make under $29,000 a year, and the top 10 percent make over $79,000.

Real Client Services Administrator Salaries

Job Title Company Location Start Date Salary
Client Services (Marketing Manger) Medallia, Inc. Palo Alto, CA Sep 09, 2014 $145,000
Client Services Administrator Sumitomo Trust & Banking Co. (U.S.A.) Hoboken, NJ Sep 04, 2010 $70,310
Client Services Administrator Sumitomo Mitsui Trust Bank (U.S.A.) Limited Hoboken, NJ Jan 05, 2013 $67,060
Client Services Administrator Sumitomo Trust & Banking Co. (U.S.A.) Hoboken, NJ Sep 04, 2010 $63,310

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Top Skills for A Client Services Administrator

  1. Client Service Administrator
  2. Customer Service
  3. New Clients
You can check out examples of real life uses of top skills on resumes here:
  • Designated as a SME for the company; conducting training development for most Client Service Administrators supporting the region.
  • Provide unparalleled customer service including but not limited to.
  • Set up meeting and event planning for established and new clients along with the Managing Partners and other Firm attorneys.
  • Prepared and reviewed annual and semi-annual financial statements in adherence with SEC guidelines.
  • Performed system access and termination reviews quarterly to ensure compliance.

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Top 10 Best States for Client Services Administrators

  1. Massachusetts
  2. Rhode Island
  3. District of Columbia
  4. Connecticut
  5. Minnesota
  6. New Jersey
  7. Delaware
  8. New York
  9. Vermont
  10. Washington
  • (544 jobs)
  • (52 jobs)
  • (152 jobs)
  • (186 jobs)
  • (310 jobs)
  • (619 jobs)
  • (54 jobs)
  • (783 jobs)
  • (36 jobs)
  • (320 jobs)

Top Client Services Administrator Employers

Jobs From Top Client Services Administrator Employers

Client Services Administrator Videos

Career Advice on becoming a Client Services Manager by Mel L (Full Version)

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