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Become A Client Services Administrator

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Working As A Client Services Administrator

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Client Services Administrator Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Client Services Administrator

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Client Services Administrator jobs

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Client Services Administrator Career Paths

Client Services Administrator
Human Resources Assistant Human Resources Coordinator Specialist
Account Manager
5 Yearsyrs
Recruiter Program Manager General Manager
Area Manager
7 Yearsyrs
Human Resources Assistant Accounts Payable Clerk Finance Analyst
Assistant Vice President
7 Yearsyrs
Recruiter Operations Manager
Branch Manager
6 Yearsyrs
Analyst Business Analyst Product Manager
Business Development Manager
9 Yearsyrs
Staff Accountant Manager Finance Planning And Analysis Sales And Operations Manager
Call Center Manager
6 Yearsyrs
Analyst Finance Analyst Senior Finance Analyst
Finance Manager
7 Yearsyrs
Relationship Manager Assistant Vice President Project Manager
General Manager
7 Yearsyrs
Project Coordinator Marketing Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Relationship Manager Operations Manager
Operations Director
9 Yearsyrs
Account Executive Sales Manager
Operations Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Benefit Specialist Billing Specialist Business Analyst
Quality Assurance Manager
9 Yearsyrs
Billing Specialist Specialist Account Manager
Regional Manager
8 Yearsyrs
Staff Accountant Finance Analyst Account Manager
Relationship Manager
6 Yearsyrs
Project Coordinator Account Manager
Sales Account Manager
6 Yearsyrs
Benefit Specialist Account Manager Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Account Executive Territory Manager Account Manager
Senior Account Manager
7 Yearsyrs
Project Manager Program Manager
Senior Manager
10 Yearsyrs
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Average Length of Employment
Client Associate 2.8 years
Client Liaison 2.7 years
Client Specialist 2.3 years
Client Coordinator 2.2 years
Top Employers Before
Internship 7.3%
Manager 4.7%
Cashier 4.4%
Volunteer 2.2%
Top Employers After
Manager 5.1%
Analyst 4.6%
Consultant 4.0%
Internship 2.8%

Client Services Administrator Demographics

Gender

Female

67.4%

Male

30.7%

Unknown

2.0%
Ethnicity

White

77.0%

Hispanic or Latino

13.1%

Asian

7.5%

Unknown

1.8%

Black or African American

0.5%
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Languages Spoken

Spanish

58.8%

French

5.9%

Chinese

5.0%

Mandarin

3.4%

Japanese

3.4%

Hmong

2.5%

Hindi

2.5%

Italian

2.5%

Portuguese

2.5%

German

2.5%

Korean

1.7%

Urdu

1.7%

Arabic

1.7%

Swahili

0.8%

Swedish

0.8%

Vietnamese

0.8%

Deseret

0.8%

Somali

0.8%

Hebrew

0.8%

Ukrainian

0.8%
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Client Services Administrator Education

Schools

University of Phoenix

27.2%

Northeastern University

8.2%

West Virginia University

5.7%

Michigan State University

5.1%

Pennsylvania State University

3.8%

Harvard University

3.8%

University of Massachusetts Amherst

3.8%

Boston University

3.8%

Strayer University

3.8%

University of Alabama

3.2%

University of South Florida

3.2%

New York University

3.2%

University of Kansas

3.2%

San Francisco State University

3.2%

Arizona State University

3.2%

California State University - Fresno

3.2%

Fordham University

3.2%

Texas A&M University

3.2%

Cornell University

3.2%

American InterContinental University

3.2%
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Majors

Business

26.6%

Accounting

7.0%

Communication

6.5%

Finance

6.4%

Psychology

6.1%

Marketing

5.5%

Management

4.2%

Health Care Administration

4.2%

Criminal Justice

3.9%

Computer Information Systems

3.3%

Computer Science

3.2%

Liberal Arts

3.2%

Human Resources Management

3.0%

Social Work

2.6%

English

2.6%

Economics

2.5%

Graphic Design

2.5%

General Studies

2.2%

Medical Assisting Services

2.2%

Political Science

2.1%
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Degrees

Bachelors

43.3%

Other

23.7%

Masters

14.9%

Associate

12.0%

Certificate

4.4%

Diploma

0.7%

Doctorate

0.6%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Client Services Administrator Salaries

Job Title Company Location Start Date Salary
Client Services (Marketing Manger) Medallia, Inc. Palo Alto, CA Sep 09, 2014 $145,000
Client Services Administrator Sumitomo Trust & Banking Co. (U.S.A.) Hoboken, NJ Sep 04, 2010 $70,310
Client Services Administrator Sumitomo Mitsui Trust Bank (U.S.A.) Limited Hoboken, NJ Jan 05, 2013 $67,060
Client Services Administrator Sumitomo Trust & Banking Co. (U.S.A.) Hoboken, NJ Sep 04, 2010 $63,310

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Top Skills for A Client Services Administrator

ClientServiceAdministratorQualityCustomerServiceFinancialStatementsProceduresDataEntryEnsureComplianceVendorsClientRelationshipsPayrollPhoneCallsNewClientsAssetCustomerSatisfactionNewAccountsWindowsIncomeClientAccountsHighNETConsultantsClientSatisfaction

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Top Client Services Administrator Skills

  1. Client Service Administrator
  2. Quality Customer Service
  3. Financial Statements
You can check out examples of real life uses of top skills on resumes here:
  • Started training as a client service administrator in late 2011 and promoted to the position in April of 2012.
  • Provided and maintained quality customer service to support Operations' goals.
  • Produced monthly financial statements for thirty seven bookkeeping clients.
  • Examined budget estimates for completeness, accuracy, and conformance with procedures and regulations.
  • Process checks including reconciling, data entry, and cash deposits

Top Client Services Administrator Employers

Client Services Administrator Videos

Career Advice on becoming a Client Services Manager by Mel L (Full Version)

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