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Become A Client Services Administrator

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Working As A Client Services Administrator

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Client Services Administrator Do At Randstad

* Conducts face-to-face outreach and enrollment services, including education on managed care options and public health programs, to clients at Medicaid offices, provider sites and or community-based organizations.
* Assists Field Operations Manager and the Assistant Field Operations Manager with selected duties.
* Assists clients in the enrollment/disenrollment process.
* Maintains positive relationships with LDSS staff, community groups, and clients.
* Maintains updated knowledge of the New York Medicaid CHOICE Project.
* Raises issues of concern and/or problems to the Field Operations Manager.
* Receives, sorts, and processes enrollment/disenrollment forms.
* Reviews enrollment forms for accuracy and completeness.
* Meets all standards established for this position as outlined in the attached performance criteria.
* Performs other duties as may be assigned by management.
* Working hours: M
* F, hours TBD

What Does A Client Services Administrator Do At Siemens

* As a Jr.
* Client Service Account Manager, you will manage the delivery of service for assigned customer accounts.
* Responsibilities include serving as the main customer contact, developing technical maintenance plans, verifying the services and schedules with the customer, and conducting Quality Assurance calls.
* Our Jr.
* Client Service Account Managers review field work orders and inspection reports to identify deficiencies and / or optimization opportunities, and develop customer proposals.
* In addition, you will be responsible for approximately 500 agreements and a high frequency of customer interaction on a daily basis.
* Other exciting tasks of this role include developing detailed technical maintenance plans to meet contractual obligations of large service agreements and serving as internal point of contact.
* Reviewing booking packages and planning customers’ service schedules, for new and renewed contracts, including time based preventive maintenance, proactive and predictive services are also a part of the Jr.
* Client Service Account Manager role.
* From managing accounts to generating proposals and developing detailed technical maintenance plans, this position serves as an entry level position for individuals wanting to advance into technical or Sales positions.
* Working in a team environment is crucial as the Jr.
* Client Service Account Manager will interact with Service Sales (to understand scope and commitments of agreements,) potentially Solutions Sales (to understand installed equipment), iBase Administrator (to ensure iBase is set up for maintenance planning), Client Service Manager (to finalize service schedule and reconcile for service recap reporting), Service Coordinators (to ensure schedules are executed), Renewal Coordinator (to ensure contract scope is updated / correct), Specialists onsite and in AM Digital Service Center (to ensure delivery of agreed upon scope / commitments, part deliveries …) and customers on service agreements < $10k for Automation and < $5k for Fire & Security.
* So if you are ready to make your mark in history and with Siemens, submit your resume today

What Does A Client Services Administrator Do At Emigrant Bank

* update project guides, organize client file structure, manage and maintain client documentation, client communications
* Support the Partner - duties to include: organizing travel, managing office calendars, creating, printing and binding presentation materials
* Support the Firm – duties to include: Assisting on projects and following-up on results when requested, facilitating inter office communication and requests for materials and information
* Office Reception – duties to include, serving as first point of contact for guests and visitors, coordinating conference room reservations, meeting invitations and preparations, updating visitor log for guest security clearance, and administering parking validations as necessary
* Office Coordinator -duties to include: filing, faxing, answering phones, meeting coordination, ordering supplies, operations support, and mailings, managing timesheets and time off requests, completing and submitting expense reports

What Does A Client Services Administrator Do At First California Mortgage Company

* Act as a relationship manager and the one point of contact for the Broker Partner once the loan file has been submitted.
* Ability to maintain a pipeline of a minimum of 70
* loans including Conventional, FHA, USDA, and VA.
* Review and monitor loan pipeline on a daily basis per CSA contact grid.
* Communicate loan status to Account Executives and Broker Partners.
* Notate LOS with current activity or status.
* Daily condition call out for loans for outstanding prior to doc conditions and partial conditions received.
* Loan Stage

What Does A Client Services Administrator Do At Boston Private Bank & Trust Company

* Sales & Service
* Process client transactions and respond to product and service inquiries in a responsive, accurate and timely manner.
* Build internal & external relationships through problem-solving, ownership and follow-through.
* Meet/exceed individual performance goals and objectives.
* Actively retain clients.
* Inquire about large transfers, withdrawals and potential client dissatisfaction.
* Internal Operations
* Primary focus is on daily deliverables of routine and defined outputs under direct supervision with little operating discretion.
* Comply with all Federal, State and local laws as well as BPB&TC policies and procedures
* Perform daily settlement and maintain control by preventing cash outages and fraud control.
* Perform all operational duties as assigned by Assistant Manager

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How To Become A Client Services Administrator

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Client Services Administrator jobs

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Real Client Services Administrator Salaries

Job Title Company Location Start Date Salary
Head of Emea Client Service Russell Investments Group Inc. Seattle, WA Jan 01, 2016 $160,000 -
$175,000
Head of Client Service Frank Russell Company Seattle, WA Aug 15, 2015 $160,000 -
$175,000
Client Services (Marketing Manger) Medallia, Inc. Palo Alto, CA Sep 09, 2014 $145,000
Client Support Services Administrator University of San Diego San Diego, CA Dec 08, 2016 $110,947
Client Services Administrator Sumitomo Trust & Banking Co. (U.S.A.) Hoboken, NJ Sep 04, 2010 $70,310
Client Services Administrator Sumitomo Mitsui Trust Bank (U.S.A.) Limited Hoboken, NJ Jan 05, 2013 $67,060

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Top Skills for A Client Services Administrator

ClientServiceAdministratorQualityCustomerServiceFinancialStatementsProceduresDataEntryEnsureComplianceVendorsClientRelationshipsPayrollPhoneCallsNewClientsAssetCustomerSatisfactionNewAccountsWindowsIncomeClientAccountsHighNETConsultantsClientSatisfaction

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Top Client Services Administrator Skills

  1. Client Service Administrator
  2. Quality Customer Service
  3. Financial Statements
You can check out examples of real life uses of top skills on resumes here:
  • Started training as a client service administrator in late 2011 and promoted to the position in April of 2012.
  • Provided and maintained quality customer service to support Operations' goals.
  • Produced monthly financial statements for thirty seven bookkeeping clients.
  • Examined budget estimates for completeness, accuracy, and conformance with procedures and regulations.
  • Process checks including reconciling, data entry, and cash deposits

Top Client Services Administrator Employers

Client Services Administrator Videos

Career Advice on becoming a Client Services Manager by Mel L (Full Version)

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