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Client services administrator skills for your resume and career

Updated January 8, 2025

5 min read

Client services administrator example skills

Below we've compiled a list of the most critical client services administrator skills. We ranked the top skills for client services administrators based on the percentage of resumes they appeared on. For example, 25.3% of client services administrator resumes contained customer service as a skill. Continue reading to find out what skills a client services administrator needs to be successful in the workplace.

15 client services administrator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how client services administrators use customer service:

Cultivated business relationship via phone by working closely with procurement managers to ensure the quality of customer service.
Provided superior customer service through incoming client service calls and emails pertaining to summer technology camp registrations.

2. Excellent Organizational

Here's how client services administrators use excellent organizational:

Detail oriented with excellent organizational skills.
Possess excellent organizational skills, very good interpersonal communications skills (written and oral) and am detailed oriented.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how client services administrators use data entry:

Administered data entry on internal systems.
Direct report-to for Purchasing Agents, A/R and A/P clerks, Call Center Floor Supervisor, Data Entry clerks and Reception.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how client services administrators use phone calls:

Managed high volume of e-mails and phone calls from clients and other contacts both internal and external.
Answer high volume client telephone calls while proactively evaluating concerns, requests and problems.

5. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how client services administrators use hr:

Recognized situations requiring the Client Services Manager or HR Specialist involvement and brings them to their attention in a timely matter.
Provided critical and accurate statutory information to clients in payroll or HR areas, such as tax filing and/or benefit administration.

6. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how client services administrators use outbound calls:

Assist with outbound calls to policy holders and providers answering questions that were sent to another department to answer.
Answered inbound and outbound calls to clients and customers, generated/received emails and faxes through outlook.

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7. PowerPoint

Here's how client services administrators use powerpoint:

Advanced proficiency in creating/editing PowerPoint presentations.
Create sales presentations utilizing PowerPoint.

8. Client Satisfaction

Here's how client services administrators use client satisfaction:

Compiled monthly management reports with attention to detail and observance of deadlines resulting in client satisfaction.
Result: Delivered professional service and improved client satisfaction.

9. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how client services administrators use payroll:

Processed payroll and payroll taxes, generated financial statements, computed taxes owed and filed corporate tax returns
Directed office staff in multiple areas, including personnel, payroll, and accounts payable teams.

10. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how client services administrators use salesforce:

Utilize Salesforce to create and process multiple case types incoming from phone, email, and online support.
Used Salesforce to manage customers accounts and billing information.

11. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how client services administrators use financial statements:

Provide support to audit department with formatting and assembling of financial statements for top grossing clients.
Reconcile and post monthly client financial statements, post daily deposits and withdrawals.

12. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how client services administrators use windows:

Created and input client information for windows based Infinity telephone answering service program.
Participated in a mass deployment of the Windows Vista and Windows 7 Operating Systems to all users in my organization.

13. Client Accounts

Here's how client services administrators use client accounts:

Coordinated opening new client accounts throughout global domiciles.
Direct responsibility of trading within client accounts.

14. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how client services administrators use troubleshoot:

Entered client trade orders, respond to client inquiries, research questions, troubleshoot problems, and maintain accurate client records.
Address client issues, troubleshoot, and resolve concerns through return and repair solutions.

15. Customer Inquiries

Here's how client services administrators use customer inquiries:

Responded directly to customer inquiries regarding individual accounts and insurance policies.
Responded independently of the Senior Management to customer inquiries including those that are more unusual or complex.

5 Client Services Administrator resume examples

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List of client services administrator skills to add to your resume

The most important skills for a client services administrator resume and required skills for a client services administrator to have include:

Customer Service
Excellent Organizational
Data Entry
Phone Calls
HR
Outbound Calls
PowerPoint
Client Satisfaction
Payroll
Salesforce
Financial Statements
Windows
Client Accounts
Troubleshoot
Customer Inquiries
Inbound Calls

Management System
Scheduling Appointments
Client Relationships
Client Inquiries
Client Issues
Office Equipment
Client Calls
Customer Accounts
Process Improvement
Travel Arrangements
Equities
Customer Support
SharePoint
External Clients
Customer Issues
Account Maintenance

HIPAA
Client Reports
Customer Complaints
IRS
Tax Returns
Wire Transfers
Client Expectations
VMS
Business Development
Financial Reports
Technical Issues
QuickBooks
Annuities
Corporate Trust

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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