Known as customer service administrators, client service administrators assist and support customers in different industries. The administrators deal with customers through emails or phone calls. They receive orders via email, post, or phone, respond accordingly, and process them on time. It is also part of their job to manage the complaints and inquiries of their customers. Among the skills they need to develop include salesmanship, teamwork, communication, and problem-solving.

Client Services Administrator Responsibilities

Here are examples of responsibilities from real client services administrator resumes representing typical tasks they are likely to perform in their roles.

  • Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
  • Advance proficiency in creating/editing PowerPoint presentations.
  • Assist in preparation of client presentations using Microsoft PowerPoint.
  • Provide QA liaisons with accurate prototype coding measures utilizing multiple applications in line with product enhancements and/or updates to legislation.
  • Ensure full compliance with industry guidelines including FDCPA.
  • Review call recordings for adherence to federal regulations including but not limit to FDCPA, TCPA, and SCRA.
  • Screen and assess consumer eligibility for potential Medicaid relate services.
Client Services Administrator Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Computer skills involves understanding how to operate a computer, as well as computer programs and applications.
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.

Client Services Administrator Job Description

Perhaps the hardest question to answer when deciding on a career as a client services administrator is "should I become a client services administrator?" You might find this info to be helpful. When compared to other jobs, client services administrator careers are projected to have a growth rate described as "decline" at -2% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a client services administrator by 2028 is -51,600.

Client services administrators average about $16.07 an hour, which makes the client services administrator annual salary $33,426. Additionally, client services administrators are known to earn anywhere from $19,000 to $56,000 a year. This means that the top-earning client services administrators make $37,000 more than the lowest earning ones.

It's hard work to become a client services administrator, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a client care specialist, guest services, client liaison, and service associate.

Client Services Administrator Jobs You Might Like

Client Services Administrator Resume Examples

Client Services Administrator Skills and Personality Traits

We calculated that 25% of Client Services Administrators are proficient in Customer Service, Client Service, and Data Entry. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.

We break down the percentage of Client Services Administrators that have these skills listed on their resume here:

  • Customer Service, 25%

    Supply customer services to students with computer lab difficulties ranging from Microsoft office software assistance to printer complications.

  • Client Service, 6%

    Build lasting and trustworthy client relationships by delivering exceptional client service and assist RM in identifying up-sell and cross-sell products opportunities

  • Data Entry, 6%

    Administered data entry on internal systems.

  • Outbound Calls, 5%

    Assist with outbound calls to policy holders and providers answering questions that were sent to another department to answer.

  • Phone Calls, 4%

    Answer phones in a timely and professional manner then connecting them to the proper department setting up translation service as needed.

  • HR, 4%

    Provided critical and accurate statutory information to clients in payroll or HR areas, such as tax filing and/or benefit administration.

"customer service," "client service," and "data entry" aren't the only skills we found client services administrators list on their resumes. In fact, there's a whole list of client services administrator responsibilities that we found, including:

  • Arguably the most important personality trait for a client services administrator to have happens to be communication skills. An example from a resume said this about the skill, "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, other resumes have pointed out that client services administrators can use communication skills to "supervised it technicians in new employee set-up of laptop and desktop terminal, email communication and phone systems. "
  • Another trait important for fulfilling client services administrator duties is computer skills. According to a client services administrator resume, "customer service representatives must be adept at using computers.  ." Here's an example of how client services administrators are able to utilize computer skills: "use computers for various applications, such as database management, word processing and data entry. "
  • Client services administrators are also known for customer-service skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a client services administrator resume: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." We also found this resume example that details how this skill is put to the test: "coordinate data entry activities, training and technical support between customer and reed construction data teams. "
  • A thorough review of lots of resumes revealed to us that "interpersonal skills" is important to completing client services administrator responsibilities. This resume example shows just one way client services administrators use this skill: "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical client services administrator tasks: "demonstrated excellent organizational skills, high demand for prioritizing and multiple tasking.strong communication skills, including verbal, written and interpersonal. "
  • Yet another important skill that a client services administrator must demonstrate is "listening skills." Representatives must listen carefully to ensure that they understand customers in order to assist them. This is clearly demonstrated in this example from a client services administrator who stated: "communicated issues by telephone, email and mail that required client input to enable quick resolution of problems. "
  • Lastly, this career requires you to be skillful in "patience." According to client services administrator resumes, "representatives should be patient and polite, especially when interacting with dissatisfied customers." This resume example highlights how client services administrator responsibilities rely on this skill: "praised by clients for patience and caring during training and problem resolution. "
  • See the full list of client services administrator skills.

    Before becoming a client services administrator, 62.3% earned their bachelor's degree. When it comes down to graduating with a master's degree, 6.3% client services administrators went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most client services administrators have a college degree. But about one out of every seven client services administrators didn't attend college at all.

    Those client services administrators who do attend college, typically earn either a business degree or a finance degree. Less commonly earned degrees for client services administrators include a accounting degree or a communication degree.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a client services administrator. We've found that most client services administrator resumes include experience from Securus Technologies, Siemens, and ManTech International. Of recent, Securus Technologies had 22 positions open for client services administrators. Meanwhile, there are 7 job openings at Siemens and 3 at ManTech International.

    Since salary is important to some client services administrators, it's good to note that they are figured to earn the highest salaries at Siemens, Experian, and NICE Systems. If you were to take a closer look at Siemens, you'd find that the average client services administrator salary is $80,485. Then at Experian, client services administrators receive an average salary of $68,233, while the salary at NICE Systems is $64,364.

    View more details on client services administrator salaries across the United States.

    In general, client services administrators fulfill roles in the finance and professional industries. While employment numbers are high in those industries, the client services administrator annual salary is the highest in the finance industry with $58,150 as the average salary. Meanwhile, the technology and professional industries pay $42,014 and $41,936 respectively. This means that client services administrators who are employed in the finance industry make 50.3% more than client services administrators who work in the retail Industry.

    The three companies that hire the most prestigious client services administrators are:

      What Client Care Specialists Do

      Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.

      We looked at the average client services administrator annual salary and compared it with the average of a client care specialist. Generally speaking, client care specialists receive $9,548 lower pay than client services administrators per year.

      Even though client services administrators and client care specialists have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, client service, and data entry in the day-to-day roles.

      As far as similarities go, this is where it ends because a client services administrator responsibility requires skills such as "payroll," "email," "financial statements," and "client meetings." Whereas a client care specialist is skilled in "client care," "personal care," "staff meetings," and "cpr." So if you're looking for what truly separates the two careers, you've found it.

      The education levels that client care specialists earn is a bit different than that of client services administrators. In particular, client care specialists are 3.1% less likely to graduate with a Master's Degree than a client services administrator. Additionally, they're 0.4% less likely to earn a Doctoral Degree.

      What Are The Duties Of a Guest Services?

      Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

      Now we're going to look at the guest services profession. On average, guest services earn a $13,366 lower salary than client services administrators a year.

      Not everything about these jobs is different. Take their skills, for example. Client services administrators and guest services both include similar skills like "customer service," "data entry," and "phone calls" on their resumes.

      But both careers also use different skills, according to real client services administrator resumes. While client services administrator responsibilities can utilize skills like "client service," "outbound calls," "hr," and "new clients," some guest services use skills like "guest service," "front office," "guest rooms," and "pos."

      It's been discovered that guest services earn lower salaries compared to client services administrators, but we wanted to find out where guest services earned the most pay. The answer? The retail industry. The average salary in the industry is $27,703. Additionally, client services administrators earn the highest paychecks in the finance with an average salary of $58,150.

      When it comes to the differences in education between the two professions, guest services tend to reach lower levels of education than client services administrators. In fact, they're 7.2% less likely to graduate with a Master's Degree and 0.4% less likely to earn a Doctoral Degree.

      How a Client Liaison Compares

      Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients. It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take measures for research and the resolution of client-raised issues. Their job includes coordinating with proper corporate staff to provide accurate and timely answers for clients.

      The third profession we take a look at is client liaison. On an average scale, these workers bring in higher salaries than client services administrators. In fact, they make a $4,281 higher salary per year.

      Using client services administrators and client liaisons resumes, we found that both professions have similar skills such as "customer service," "client service," and "outbound calls," but the other skills required are very different.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from client services administrators resumes, they are more likely to have skills like "data entry," "phone calls," "payroll," and "email." But a client liaison might have skills like "client questions," "expense reports," "status updates," and "client support."

      Client liaisons make a very good living in the manufacturing industry with an average annual salary of $61,281. Whereas client services administrators are paid the highest salary in the finance industry with the average being $58,150.

      Client liaisons typically study at similar levels compared with client services administrators. For example, they're 1.8% more likely to graduate with a Master's Degree, and 1.2% more likely to earn a Doctoral Degree.

      Description Of a Service Associate

      A service associate's role is to assist customers either through phone or in person. One of the service associate's primary responsibilities is to attain customer satisfaction by answering queries, performing troubleshooting methods, assisting in navigating through difficult tasks, handling complaints, resolving issues, and even processing payments. Furthermore, a service associate needs to be equipped with good communication skills to build rapport with clients as there are instances where they have to sell products and services.

      The fourth career we look at typically earns higher pay than client services administrators. On average, service associates earn a difference of $11,705 higher per year.

      While their salaries may vary, client services administrators and service associates both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "client service," and "data entry. "

      While some skills are shared by these professions, there are some differences to note. "phone calls," "payroll," "email," and "salesforce" are skills that have shown up on client services administrators resumes. Additionally, service associate uses skills like sales floor, loan applications, emergency, and patient rooms on their resumes.

      The average resume of service associates showed that they earn similar levels of education to client services administrators. So much so that the likelihood of them earning a Master's Degree is 0.4% less. Additionally, they're more likely to earn a Doctoral Degree by 0.6%.