"customer service," "client service," and "data entry" aren't the only skills we found client services administrators list on their resumes. In fact, there's a whole list of client services administrator responsibilities that we found, including: Arguably the most important personality trait for a client services administrator to have happens to be communication skills. An example from a resume said this about the skill, "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, other resumes have pointed out that client services administrators can use communication skills to "supervised it technicians in new employee set-up of laptop and desktop terminal, email communication and phone systems. " Another trait important for fulfilling client services administrator duties is computer skills. According to a client services administrator resume, "customer service representatives must be adept at using computers. ." Here's an example of how client services administrators are able to utilize computer skills: "use computers for various applications, such as database management, word processing and data entry. " Client services administrators are also known for customer-service skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a client services administrator resume: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." We also found this resume example that details how this skill is put to the test: "coordinate data entry activities, training and technical support between customer and reed construction data teams. " A thorough review of lots of resumes revealed to us that "interpersonal skills" is important to completing client services administrator responsibilities. This resume example shows just one way client services administrators use this skill: "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical client services administrator tasks: "demonstrated excellent organizational skills, high demand for prioritizing and multiple tasking.strong communication skills, including verbal, written and interpersonal. " Yet another important skill that a client services administrator must demonstrate is "listening skills." Representatives must listen carefully to ensure that they understand customers in order to assist them. This is clearly demonstrated in this example from a client services administrator who stated: "communicated issues by telephone, email and mail that required client input to enable quick resolution of problems. " Lastly, this career requires you to be skillful in "patience." According to client services administrator resumes, "representatives should be patient and polite, especially when interacting with dissatisfied customers." This resume example highlights how client services administrator responsibilities rely on this skill: "praised by clients for patience and caring during training and problem resolution. "
See the full list of client services administrator skills.
Before becoming a client services administrator, 62.3% earned their bachelor's degree. When it comes down to graduating with a master's degree, 6.3% client services administrators went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most client services administrators have a college degree. But about one out of every seven client services administrators didn't attend college at all.
Those client services administrators who do attend college, typically earn either a business degree or a finance degree. Less commonly earned degrees for client services administrators include a accounting degree or a communication degree.
Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a client services administrator. We've found that most client services administrator resumes include experience from Securus Technologies, Siemens, and ManTech International. Of recent, Securus Technologies had 22 positions open for client services administrators. Meanwhile, there are 7 job openings at Siemens and 3 at ManTech International.
Since salary is important to some client services administrators, it's good to note that they are figured to earn the highest salaries at Siemens, Experian, and NICE Systems. If you were to take a closer look at Siemens, you'd find that the average client services administrator salary is $80,485. Then at Experian, client services administrators receive an average salary of $68,233, while the salary at NICE Systems is $64,364.
View more details on client services administrator salaries across the United States.
In general, client services administrators fulfill roles in the finance and professional industries. While employment numbers are high in those industries, the client services administrator annual salary is the highest in the finance industry with $58,150 as the average salary. Meanwhile, the technology and professional industries pay $42,014 and $41,936 respectively. This means that client services administrators who are employed in the finance industry make 50.3% more than client services administrators who work in the retail Industry.