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Become A Client Services Analyst

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Working As A Client Services Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $71,100

    Average Salary

What Does A Client Services Analyst Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Client Services Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Client Services Analyst jobs

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Client Services Analyst Career Paths

Client Services Analyst
Client Services Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
Data Analyst Finance Analyst
Assistant Vice President
7 Yearsyrs
Implementation Consultant Business Analyst Senior Manager
Director Of Human Resources
10 Yearsyrs
Senior Analyst Senior Consultant Senior Manager
Director Of Information
10 Yearsyrs
Assistant Vice President Senior Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Account Manager Sales Manager
Director Of Sales
10 Yearsyrs
Account Manager Account Executive Sales Manager
General Manager
7 Yearsyrs
Systems Engineer Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Engineer Systems Administrator
Information Technology Manager
8 Yearsyrs
Project Manager Program Manager General Manager
Operations Director
9 Yearsyrs
Senior Analyst Senior Finance Analyst Controller
Operations Manager
7 Yearsyrs
Client Services Manager Senior Project Manager
President Of Operations
11 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Data Analyst Business Analyst Product Manager
Regional Sales Manager
9 Yearsyrs
Implementation Consultant Project Manager Product Manager
Senior Account Manager
7 Yearsyrs
Systems Analyst Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Business Analyst Senior Consultant
Senior Manager
10 Yearsyrs
Business Analyst Project Manager
Senior Project Manager
12 Yearsyrs
Assistant Vice President Business Development Manager Solution Specialist
Solutions Manager
8 Yearsyrs
Systems Analyst Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Systems Analyst 3.4 years
Technical Analyst 2.8 years
Operations Analyst 2.7 years
Analyst 2.4 years
Support Analyst 2.3 years
Support Specialist 2.3 years
Top Employers Before
Internship 9.6%
Analyst 6.7%
Specialist 3.4%
Manager 3.3%
Supervisor 2.8%
Top Employers After
Analyst 6.2%
Manager 4.0%
Consultant 3.8%
Internship 3.3%

Client Services Analyst Demographics

Gender

Male

49.9%

Female

47.9%

Unknown

2.2%
Ethnicity

White

76.9%

Asian

10.5%

Hispanic or Latino

10.0%

Unknown

1.7%

Black or African American

0.9%
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Languages Spoken

Spanish

44.5%

Chinese

10.2%

Mandarin

8.8%

Portuguese

5.1%

French

4.4%

Italian

3.6%

Japanese

2.9%

Vietnamese

2.2%

Hindi

2.2%

Cantonese

2.2%

German

2.2%

Swedish

1.5%

Korean

1.5%

Filipino

1.5%

Serbian

1.5%

Croatian

1.5%

Gujarati

1.5%

Urdu

1.5%

Swahili

0.7%

Hmong

0.7%
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Client Services Analyst Education

Schools

University of Phoenix

20.0%

University of Nebraska - Lincoln

9.6%

Northeastern University

8.5%

University of Central Arkansas

4.8%

Ashford University

4.8%

Webster University

4.4%

Southern New Hampshire University

4.4%

Strayer University

4.1%

Texas A&M University

3.7%

Cornell University

3.7%

DePaul University

3.7%

Boston University

3.7%

New York University

3.3%

University of Massachusetts Amherst

3.3%

University of South Florida

3.0%

Villanova University

3.0%

University of Arkansas at Little Rock

3.0%

University of Texas at Austin

3.0%

University of Connecticut

3.0%

Columbus State University

3.0%
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Majors

Business

33.3%

Finance

9.9%

Computer Information Systems

5.4%

Marketing

4.9%

Computer Science

4.8%

Accounting

4.8%

Information Technology

4.6%

Management

3.8%

Economics

3.7%

Psychology

3.4%

Communication

3.3%

Criminal Justice

2.6%

Human Resources Management

2.6%

Liberal Arts

2.3%

Political Science

2.1%

Health Care Administration

1.8%

Information Systems

1.8%

Electrical Engineering

1.7%

Management Information Systems

1.7%

English

1.5%
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Degrees

Bachelors

50.4%

Masters

19.8%

Other

16.5%

Associate

7.6%

Certificate

3.8%

Doctorate

1.2%

Diploma

0.8%

License

0.1%
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Job type you want
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Part Time
Internship
Temporary

Real Client Services Analyst Salaries

Job Title Company Location Start Date Salary
Analyst, Client Coverage Standard New York, Inc. New York, NY Oct 19, 2016 $139,050
Client Centricity Analyst PWC Strategy& (Us) Inc. New York, NY Apr 28, 2015 $125,000
Service Delivery Analyst JP Morgan Chase & Co New York, NY Mar 17, 2015 $117,000
Derivatives Analyst, Client Services Fincad USA, Inc. New York, NY Sep 28, 2015 $105,000 -
$115,000
Service Delivery Analyst American Express Travel Related Services Phoenix, AZ Nov 17, 2015 $103,813
Client Delivery Analyst Visa U.S.A. Inc. San Francisco, CA Sep 01, 2015 $103,730 -
$111,900
Client Delivery Analyst Visa U.S.A. Inc. San Francisco, CA Jan 09, 2015 $103,730 -
$111,900
Client Service Analyst Western Asset Management Pasadena, CA May 23, 2016 $97,323 -
$117,322
Service Oriented Architecture Analyst Vlink, Inc. South Windsor, CT Aug 17, 2015 $97,178
Associate, Client Service Analyst Novus Partners, Inc. New York, NY Aug 24, 2015 $95,576
Client Services Analyst Markit North America, Inc. New York, NY Jan 09, 2016 $94,640 -
$109,640
Client Services Senior Analyst Xerox Hr Solutions, LLC Dallas, TX Aug 02, 2016 $93,906
Client Services Senior Analyst Xerox Hr Solutions, LLC Cherry Hill, NJ Sep 24, 2015 $93,240
Client Delivery Analyst Survey Sampling International, LLC Shelton, CT Feb 09, 2016 $80,205
Client Services Analyst (Technical Lead) Xerox State Healthcare, LLC Austin, TX Nov 01, 2016 $80,000
Client Strategy and Consulting Analyst CBRE Inc. Los Angeles, CA Jan 06, 2016 $78,874 -
$80,000
Client Services Analyst Xerox State & Local Solutions, Inc. New Castle, DE Jul 12, 2015 $77,000
Client Service Senior Analyst Citco Fund Services (USA) Inc. Jersey City, NJ Oct 09, 2016 $77,000
Service Delivery Analyst Worleyparsons Group, Inc. Houston, TX Apr 20, 2016 $75,005
Client Services Senior Analyst Xerox Hr Solutions, LLC Jersey City, NJ Jun 01, 2015 $75,000
Analyst-Knowledge Services-US Infosys Limited Plano, TX Dec 28, 2015 $67,288
Analyst-Knowledge Services-US Infosys Limited Tampa, FL Aug 15, 2016 $67,288
Analyst-Knowledge Services-US Infosys Limited Atlanta, GA Aug 16, 2016 $67,288
Analyst, Corporate Client Solutions UBS Securities LLC New York, NY Aug 27, 2015 $66,500 -
$90,000
Client Services Analyst Xerox State Healthcare, LLC Austin, TX Aug 02, 2016 $66,001
Analyst-Knowledge Services-US Infosys Limited Issaquah, WA Mar 01, 2015 $65,631
Analyst-Knowledge Services-US Infosys Limited Houston, TX Aug 11, 2015 $65,631

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Top Skills for A Client Services Analyst

SophisticatedDatabaseClientServiceFinancialEnsureComplianceCustomerServiceHardwareSQLPayrollTechnicalSupportPCProcessImprovementAuditTroubleshootActiveDirectoryAdditionalProjectManagementWindowsXPClientIssuesExternalClientsAccountManagement

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Top Client Services Analyst Skills

  1. Sophisticated Database
  2. Client Service
  3. Financial
You can check out examples of real life uses of top skills on resumes here:
  • Used a sophisticated database of tools to create queries, import data, and output reports.
  • Provided exceptional client service, handled cash management, prepared client presentations, oversaw trade booking and restricted stock filing.
  • Managed relationships with financial data vendors and software distributors.
  • Audit participant benefit commencement paperwork to ensure compliance with plan and government regulations.
  • Share best practices with other customer service claim teams and teams located in other sites.

Top Client Services Analyst Employers

Client Services Analyst Videos

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