Customer service is one of the most critical parts of running a business. A client services analyst is responsible for ensuring that a company's customer service department is efficient, productive and maintains high standards for customer satisfaction. They do this by collecting data from client satisfaction surveys, complaint histories, and other relevant reports, as well as by interviewing customer service employees.
After collecting and analyzing data, a client services analyst formulates recommendations to improve the current customer services practices of the company. They also help train employees to improve their skills in customer service, communication, and problem-solving.
Like many other analyst jobs, this position requires a college education, ideally a major in business, finance, or other related fields. Furthermore, a client services analyst must have a deep understanding of customer service processes and practices as well, which is why prior work experience is a common requirement for this job.
The salary of a client services analyst is around $59,000 per year, with the highest earners earning as much as $86,000 annually.
How to Become a Client Services Analyst
What is a Client Services Analyst
There is more than meets the eye when it comes to being a Client Services Analyst. For example, did you know that they make an average of $30.71 an hour? That's $63,882 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
What Does a Client Services Analyst Do
There are certain skills that many Client Services Analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Speaking skills, Writing skills and Customer-service skills.
How To Become a Client Services Analyst
If you're interested in becoming a Client Services Analyst, one of the first things to consider is how much education you need. We've determined that 71.4% of Client Services Analysts have a bachelor's degree. In terms of higher education levels, we found that 9.3% of Client Services Analysts have master's degrees. Even though most Client Services Analysts have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Client Services Analyst. When we researched the most common majors for a Client Services Analyst, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Client Services Analyst resumes include Master's Degree degrees or High School Diploma degrees.
You may find that experience in other jobs will help you become a Client Services Analyst. In fact, many Client Services Analyst jobs require experience in a role such as Customer Service Representative. Meanwhile, many Client Services Analysts also have previous career experience in roles such as Internship or Administrative Assistant.
What is the right job for my career path?
Tell us your goals and we'll match you with the right jobs to get there.
And if you’re looking for a job, here are the five top employers hiring now:
Client Services Analyst Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of Analyst you might progress to a role such as Consultant eventually. Later on in your career, you could end up with the title Information Technology Director.
Client Services Analyst Jobs You Might Like
What is the right job for my career path?
Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Client Services Analyst
Calculate your salary
Use Zippia's Salary Calculator to see how your pay matches up.
12 Client Services Analyst Resume Examples
Build a professional client services analyst resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your client services analyst resume.
 |
Bradley Hall Client Services Analyst |
 |
 |
Hannah Gomez Client Services Analyst Experience Client Services Analyst2020 - Present Goldman Sachs•New York, NY
Associate Analyst2010 - 2020 Moody's•New York, NY
Production Support Analyst2008 - 2010 Bank of America•New York, NY
Skills Data ManagementFinancial StatementsCommunicationCustomer ServiceManagement SystemInternetEscalateTroubleshootProceduresISO Education Bachelor's Degree Business2000 - 2003 Northeastern University•Boston, MA |
 |
Learn How To Write a Client Services Analyst Resume
At Zippia, we went through countless Client Services Analyst resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Client Services Analyst Resume Examples And TemplatesAnd if you’re looking for a job, here are the five top employers hiring now:
Choose From 10+ Customizable Client Services Analyst Resume templates
Zippia allows you to choose from different easy-to-use Client Services Analyst templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Client Services Analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Client Services Analyst Demographics
Client Services Analyst Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among Client Services Analysts, 49.5% of them are women, while 50.5% are men.
- The most common race/ethnicity among Client Services Analysts is White, which makes up 58.9% of all Client Services Analysts.
- The most common foreign language among Client Services Analysts is Spanish at 47.9%.
Find the best Client Services Analyst job for you
Client Services Analyst Jobs You Might Like
- High Paying Client Services Analyst Jobs - $95K and Up
- Work From Home Client Services Analyst Jobs
- Entry Level Client Services Analyst Jobs
- Part Time Client Services Analyst Jobs
- Actively Hiring
- No Degree Client Services Analyst Jobs
Top Colleges for Client Services Analysts
1. University of Pennsylvania
Philadelphia, PA • Private
2. Northwestern University
Evanston, IL • Private
3. University of Southern California
Los Angeles, CA • Private
4. SUNY at Binghamton
Vestal, NY • Private
5. Villanova University
Villanova, PA • Private
6. San Diego State University
San Diego, CA • Private
7. Bentley University
Waltham, MA • Private
8. Boston University
Boston, MA • Private
9. SUNY Stony Brook
Stony Brook, NY • Private
10. New York University
New York, NY • Private
Find the best Client Services Analyst job for you
Client Services Analyst Jobs You Might Like
- High Paying Client Services Analyst Jobs - $95K and Up
- Work From Home Client Services Analyst Jobs
- Entry Level Client Services Analyst Jobs
- Part Time Client Services Analyst Jobs
- Actively Hiring
- No Degree Client Services Analyst Jobs
Online Courses For Client Services Analyst That You May Like
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
Creating a Customer Service advantage in Your department or business through communication and Customer Management...
Learn how to effectively manage, retain and grow clients...
Top Skills For a Client Services Analyst
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.8% of Client Services Analysts listed Customer Service on their resume, but soft skills such as Speaking skills and Writing skills are important as well.
Best States For a Client Services Analyst
Some places are better than others when it comes to starting a career as a Client Services Analyst. The best states for people in this position are Connecticut, New Jersey, Pennsylvania, and New York. Client Services Analysts make the most in Connecticut with an average salary of $83,870. Whereas in New Jersey and Pennsylvania, they would average $83,864 and $79,611, respectively. While Client Services Analysts would only make an average of $76,915 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. New Jersey
$83,864
Avg. Salary
2. New York
$76,915
Avg. Salary
3. Connecticut
$83,870
Avg. Salary
How Do Client Services Analyst Rate Their Jobs?
Top Client Services Analyst Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Client Services Analysts and discovered their number of Client Services Analyst opportunities and average salary. Through our research, we concluded that Mercer was the best, especially with an average salary of $56,718. Ceridian follows up with an average salary of $44,252, and then comes Fiserv with an average of $44,321. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Client Services Analyst. The employers include Wellington Management, Epiq Systems, and loanDepot
Client Services Analyst Videos
