Customer service is one of the most critical parts of running a business. A client services analyst is responsible for ensuring that a company's customer service department is efficient, productive and maintains high standards for customer satisfaction. They do this by collecting data from client satisfaction surveys, complaint histories, and other relevant reports, as well as by interviewing customer service employees.
After collecting and analyzing data, a client services analyst formulates recommendations to improve the current customer services practices of the company. They also help train employees to improve their skills in customer service, communication, and problem-solving.
Like many other analyst jobs, this position requires a college education, ideally a major in business, finance, or other related fields. Furthermore, a client services analyst must have a deep understanding of customer service processes and practices as well, which is why prior work experience is a common requirement for this job.
The salary of a client services analyst is around $59,000 per year, with the highest earners earning as much as $86,000 annually.
There is more than meets the eye when it comes to being a Client Services Analyst. For example, did you know that they make an average of $30.71 an hour? That's $63,882 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many Client Services Analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Speaking skills, Writing skills and Customer-service skills.
If you're interested in becoming a Client Services Analyst, one of the first things to consider is how much education you need. We've determined that 71.4% of Client Services Analysts have a bachelor's degree. In terms of higher education levels, we found that 9.3% of Client Services Analysts have master's degrees. Even though most Client Services Analysts have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Client Services Analyst. When we researched the most common majors for a Client Services Analyst, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Client Services Analyst resumes include Master's Degree degrees or High School Diploma degrees.
You may find that experience in other jobs will help you become a Client Services Analyst. In fact, many Client Services Analyst jobs require experience in a role such as Customer Service Representative. Meanwhile, many Client Services Analysts also have previous career experience in roles such as Internship or Administrative Assistant.