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Become A Client Services Analyst

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Working As A Client Services Analyst

  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Analyzing Data or Information
  • Organizing, Planning, and Prioritizing Work
  • Deal with People

  • Mostly Sitting

  • $67,095

    Average Salary

What Does A Client Services Analyst Do

Management analysts, often called management consultants, propose ways to improve an organization’s efficiency. They advise managers on how to make organizations more profitable through reduced costs and increased revenues.

Duties

Management analysts typically do the following:

  • Gather and organize information about the problem to be solved or the procedure to be improved
  • Interview personnel and conduct onsite observations to determine the methods, equipment, and personnel that will be needed
  • Analyze financial and other data, including revenue, expenditure, and employment reports
  • Develop solutions or alternative practices
  • Recommend new systems, procedures, or organizational changes
  • Make recommendations to management through presentations or written reports
  • Confer with managers to ensure changes are working

Although some management analysts work for the organization that they analyze, most work as consultants on a contractual basis. 

Whether they are self-employed or part of a large consulting company, the work of a management analyst may vary from project to project. Some projects require a team of consultants, each specializing in one area. In other projects, consultants work independently with the client organization’s managers.

Management analysts often specialize in certain areas, such as inventory management or reorganizing corporate structures to eliminate duplicate and nonessential jobs. Some consultants specialize in a specific industry, such as healthcare or telecommunications. In government, management analysts usually specialize by type of agency.

Organizations hire consultants to develop strategies for entering and remaining competitive in today’s marketplace.

Management analysts who work on contract may write proposals and bid for jobs. Typically, an organization that needs the help of a management analyst solicits proposals from a number of consultants and consulting companies that specialize in the needed work. Those who want the work must then submit a proposal by the deadline that explains how the consultant will do the work, who will do the work, why they are the best consultants to do the work, what the schedule will be, and how much it will cost. The organization that needs the consultants then selects the proposal that best meets its needs and budget.

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How To Become A Client Services Analyst

Most management analysts have at least a bachelor’s degree. The Certified Management Consultant (CMC) designation may improve job prospects.

Education

A bachelor’s degree is the typical entry-level requirement for management analysts. However, some employers prefer to hire candidates who have a master’s degree in business administration (MBA).

Few colleges and universities offer formal programs in management consulting. However, many fields of study provide a suitable education because of the range of areas that management analysts address. Common fields of study include business, management, economics, political science and government, accounting, finance, marketing, psychology, computer and information science, and English.

Analysts also routinely attend conferences to stay up to date on current developments in their field.

Licenses, Certifications, and Registrations

The Institute of Management Consultants USA (IMC USA) offers the Certified Management Consultant (CMC) designation to those who meet minimum levels of education and experience, submit client reviews, and pass an interview and exam covering the IMC USA’s code of ethics. Management consultants with a CMC designation must be recertified every 3 years. Management analysts are not required to get certification, but it may give jobseekers a competitive advantage.

Work Experience in a Related Occupation

Many analysts enter the occupation with several years of work experience. Organizations that specialize in certain fields typically try to hire candidates who have experience in those areas. Typical work backgrounds include experience in management, human resources, and information technology. 

Advancement

As consultants gain experience, they often take on more responsibility. At the senior level, consultants may supervise teams working on more complex projects and become more involved in seeking out new business. Those with exceptional skills may eventually become partners in their consulting organization and focus on attracting new clients and bringing in revenue. Senior consultants who leave their consulting company often move to senior management positions at nonconsulting organizations.

Important Qualities

Analytical skills. Management analysts must be able to interpret a wide range of information and use their findings to make proposals.

Communication skills. Management analysts must be able to communicate clearly and precisely in both writing and speaking. Successful analysts also need good listening skills to understand the organization’s problems and propose appropriate solutions.

Interpersonal skills. Management analysts must work with managers and other employees of the organizations where they provide consulting services. They should work as a team toward achieving the organization’s goals. 

Problem-solving skills. Management analysts must be able to think creatively to solve clients’ problems. Although some aspects of different clients’ problems may be similar, each situation is likely to present unique challenges for the analyst to solve.

Time-management skills. Management analysts often work under tight deadlines and must use their time efficiently to complete projects on time.

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Do you work as a Client Services Analyst?

Client Services Analyst Jobs

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Client Services Analyst Career Paths

Client Services Analyst
Finance Analyst Business Analyst Senior Programmer Analyst
Application Manager
9 Yearsyrs
Team Leader Client Services Client Services Manager
Client Manager
6 Yearsyrs
Account Manager Client Services Manager
Client Services Director
9 Yearsyrs
Project Manager General Manager Account Manager
Client Services Manager
7 Yearsyrs
Information Systems Technician Technical Consultant Customer Relationship Management Consultant
Customer Relationship Management Manager
8 Yearsyrs
Project Manager Program Manager
Engagement Manager
9 Yearsyrs
Assistant Vice President Director Of Human Resources Talent Acquisition Manager
Global Manager
11 Yearsyrs
Salesforce Administrator Senior Business Analyst Implementation Manager
Integration Manager
10 Yearsyrs
Business Analyst Senior Finance Analyst Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Account Manager Project Manager Information Technology Project Manager
Manager, Project Management
9 Yearsyrs
Operations Manager Finance Manager Manager Finance Planning And Analysis
Performance Manager
8 Yearsyrs
Senior Analyst Accounting Manager Senior Finance Analyst
Pricing Manager
7 Yearsyrs
Operations Manager Supply Chain Manager Processing Manager
Process Improvement Manager
10 Yearsyrs
Business Analyst Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Data Analyst Business Analyst Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Client Services Manager Senior Account Manager Solution Specialist
Solutions Manager
8 Yearsyrs
Data Analyst Project Coordinator Account Manager
Strategic Accounts Manager
9 Yearsyrs
Client Services Manager Human Resource Specialist Technical Recruiter
Technical Account Manager
7 Yearsyrs
Senior Analyst Senior Finance Analyst Assistant Vice President
Vice President, Technology
11 Yearsyrs
Finance Analyst Assistant Vice President
Vice President-Products
13 Yearsyrs
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Do you work as a Client Services Analyst?

Help others decide if this is a good career for them

Average Length of Employment
Systems Analyst 3.3 years
Senior Analyst 3.2 years
Technical Analyst 2.7 years
Process Analyst 2.6 years
Associate Analyst 2.4 years
Analyst 2.4 years
Top Employers Before
Internship 9.5%
Analyst 6.9%
Specialist 3.6%
Manager 3.2%
Teller 3.2%
Supervisor 2.6%
Top Employers After
Analyst 7.2%
Consultant 5.5%
Manager 4.3%
Associate 3.6%
Internship 3.4%

Do you work as a Client Services Analyst?

Client Services Analyst Demographics

Gender

Male

49.7%

Female

48.3%

Unknown

2.0%
Ethnicity

White

60.4%

Hispanic or Latino

14.5%

Black or African American

11.1%

Asian

10.5%

Unknown

3.4%
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Languages Spoken

Spanish

45.8%

Chinese

9.2%

Mandarin

7.2%

Portuguese

5.2%

Italian

4.6%

French

3.9%

German

3.3%

Japanese

2.6%

Vietnamese

2.0%

Hindi

2.0%

Filipino

2.0%

Arabic

2.0%

Swedish

1.3%

Korean

1.3%

Russian

1.3%

Tagalog

1.3%

Serbian

1.3%

Croatian

1.3%

Gujarati

1.3%

Cantonese

1.3%
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Client Services Analyst Education

Schools

University of Phoenix

19.0%

University of Nebraska - Lincoln

8.8%

Northeastern University

8.8%

Strayer University

5.3%

University of Central Arkansas

4.6%

Ashford University

4.6%

Webster University

4.2%

Texas A&M University

4.2%

Southern New Hampshire University

4.2%

Cornell University

3.9%

New York University

3.5%

University of Houston

3.5%

Montclair State University

3.5%

Boston University

3.5%

Villanova University

3.2%

Florida State University

3.2%

DePaul University

3.2%

University of Massachusetts Amherst

3.2%

University of South Florida

2.8%

University of Arkansas at Little Rock

2.8%
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Majors

Business

33.0%

Finance

9.9%

Computer Information Systems

5.6%

Computer Science

5.1%

Accounting

4.9%

Marketing

4.7%

Information Technology

4.5%

Management

4.2%

Economics

3.5%

Psychology

3.4%

Communication

3.4%

Human Resources Management

2.7%

Criminal Justice

2.4%

Liberal Arts

2.3%

Political Science

2.0%

Health Care Administration

2.0%

Electrical Engineering

1.7%

Management Information Systems

1.7%

Information Systems

1.6%

English

1.4%
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Degrees

Bachelors

49.8%

Masters

19.5%

Other

16.8%

Associate

8.1%

Certificate

3.7%

Doctorate

1.1%

Diploma

0.9%

License

0.1%
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Real Client Services Analyst Salaries

Job Title Company Location Start Date Salary
Analyst, Client Coverage Standard New York, Inc. New York, NY Oct 19, 2016 $139,050
Client Centricity Analyst PWC Strategy& (Us) Inc. New York, NY Apr 28, 2015 $125,000
Service Delivery Analyst JP Morgan Chase & Co New York, NY Mar 17, 2015 $117,000
Derivatives Analyst, Client Services Fincad USA, Inc. New York, NY Sep 28, 2015 $105,000 -
$115,000
Service Delivery Analyst American Express Travel Related Services Phoenix, AZ Nov 17, 2015 $103,813
Client Delivery Analyst Visa U.S.A. Inc. San Francisco, CA Sep 01, 2015 $103,730 -
$111,900
Client Delivery Analyst Visa U.S.A. Inc. San Francisco, CA Jan 09, 2015 $103,730 -
$111,900
Client Service Analyst Western Asset Management Pasadena, CA May 23, 2016 $97,323 -
$117,322
Service Oriented Architecture Analyst Vlink, Inc. South Windsor, CT Aug 17, 2015 $97,178
Associate, Client Service Analyst Novus Partners, Inc. New York, NY Aug 24, 2015 $95,576
Client Services Analyst Markit North America, Inc. New York, NY Jan 09, 2016 $94,640 -
$109,640
Client Services Senior Analyst Xerox Hr Solutions, LLC Dallas, TX Aug 02, 2016 $93,906
Client Services Senior Analyst Xerox Hr Solutions, LLC Cherry Hill, NJ Sep 24, 2015 $93,240
Client Delivery Analyst Survey Sampling International, LLC Shelton, CT Feb 09, 2016 $80,205
Client Services Analyst (Technical Lead) Xerox State Healthcare, LLC Austin, TX Nov 01, 2016 $80,000
Client Strategy and Consulting Analyst CBRE Inc. Los Angeles, CA Jan 06, 2016 $78,874 -
$80,000
Client Services Analyst Xerox State & Local Solutions, Inc. New Castle, DE Dec 07, 2015 $77,000
Client Service Senior Analyst Citco Fund Services (USA) Inc. Jersey City, NJ Oct 09, 2016 $77,000
Client Services Analyst Xerox State & Local Solutions, Inc. New Castle, DE Jul 12, 2015 $77,000
Service Delivery Analyst Worleyparsons Group, Inc. Houston, TX Apr 20, 2016 $75,005
Analyst-Knowledge Services-US Infosys Limited Plano, TX Dec 28, 2015 $67,288
Analyst-Knowledge Services-US Infosys Limited Tampa, FL Aug 15, 2016 $67,288
Analyst-Knowledge Services-US Infosys Limited Atlanta, GA Aug 16, 2016 $67,288
Analyst, Corporate Client Solutions UBS Securities LLC New York, NY Aug 27, 2015 $66,500 -
$90,000
Client Services Analyst Xerox State Healthcare, LLC Austin, TX Aug 02, 2016 $66,001
Analyst-Knowledge Services-US Infosys Limited Issaquah, WA Mar 01, 2015 $65,631
Analyst-Knowledge Services-US Infosys Limited Houston, TX Aug 11, 2015 $65,631

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Top Skills for A Client Services Analyst

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  1. Procedures
  2. Import
  3. Client Services
You can check out examples of real life uses of top skills on resumes here:
  • Analyzed and recommended additional policies and procedures to facilitate successful achievement of Service Request Center goals and objectives.
  • Utilized complex systems to design databases based on client needs by defining and importing data, and creating queries and reports.
  • Value-added International Support Commercial Client Services at Dell, Inc. and distributor of IT products serving Latin America and the Caribbean.
  • Documented and implemented new clients for our trading services accordingly to firm guideline and regulatory compliance.
  • Enhanced customer service by providing knowledgeable consultative services and informed recommendations based on industry trends and application abilities.

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