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What is a Client Services Analyst

Customer service is one of the most critical parts of running a business. A client services analyst is responsible for ensuring that a company's customer service department is efficient, productive and maintains high standards for customer satisfaction. They do this by collecting data from client satisfaction surveys, complaint histories, and other relevant reports, as well as by interviewing customer service employees.

After collecting and analyzing data, a client services analyst formulates recommendations to improve the current customer services practices of the company. They also help train employees to improve their skills in customer service, communication, and problem-solving.

Like many other analyst jobs, this position requires a college education, ideally a major in business, finance, or other related fields. Furthermore, a client services analyst must have a deep understanding of customer service processes and practices as well, which is why prior work experience is a common requirement for this job.

The salary of a client services analyst is around $59,000 per year, with the highest earners earning as much as $86,000 annually.

There is more than meets the eye when it comes to being a Client Services Analyst. For example, did you know that they make an average of $30.71 an hour? That's $63,882 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Client Services Analyst Do

There are certain skills that many Client Services Analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Speaking skills, Writing skills and Customer-service skills.

Learn more about what a Client Services Analyst does

How To Become a Client Services Analyst

If you're interested in becoming a Client Services Analyst, one of the first things to consider is how much education you need. We've determined that 71.4% of Client Services Analysts have a bachelor's degree. In terms of higher education levels, we found that 9.3% of Client Services Analysts have master's degrees. Even though most Client Services Analysts have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Client Services Analyst. When we researched the most common majors for a Client Services Analyst, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Client Services Analyst resumes include Master's Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Client Services Analyst. In fact, many Client Services Analyst jobs require experience in a role such as Customer Service Representative. Meanwhile, many Client Services Analysts also have previous career experience in roles such as Internship or Administrative Assistant.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Citigroup Jobs (30)
  2. Morgan Stanley Jobs (20)
  3. Infosys Public Services Jobs (33)
  4. IRI Jobs (29)
  5. Acxiom Jobs (34)
Average Salary
$63,882
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
115,865
Job Openings
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Client Services Analyst Career Paths

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Average Salary for a Client Services Analyst

Client Services Analysts in America make an average salary of $63,882 per year or $31 per hour. The top 10 percent makes over $95,000 per year, while the bottom 10 percent under $42,000 per year.
Average Salary
$63,882
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12 Client Services Analyst Resume Examples

Learn How To Write a Client Services Analyst Resume

At Zippia, we went through countless Client Services Analyst resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Client Services Analyst Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. Citigroup Jobs (30)
  2. Morgan Stanley Jobs (20)
  3. Infosys Public Services Jobs (33)
  4. IRI Jobs (29)
  5. Acxiom Jobs (34)

Choose From 10+ Customizable Client Services Analyst Resume templates

Zippia allows you to choose from different easy-to-use Client Services Analyst templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Client Services Analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Client Services Analyst Resume
Client Services Analyst Resume
Client Services Analyst Resume
Client Services Analyst Resume
Client Services Analyst Resume
Client Services Analyst Resume
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Client Services Analyst Resume

Client Services Analyst Demographics

Client Services Analyst Gender Distribution

Male
Male
51%
Female
Female
50%

After extensive research and analysis, Zippia's data science team found that:

  • Among Client Services Analysts, 49.5% of them are women, while 50.5% are men.

  • The most common race/ethnicity among Client Services Analysts is White, which makes up 58.9% of all Client Services Analysts.

  • The most common foreign language among Client Services Analysts is Spanish at 47.9%.

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Client Services Analyst Education

Client Services Analyst Majors

31.2 %
10.5 %

Client Services Analyst Degrees

Bachelors

71.4 %

Associate

12.8 %

Masters

9.3 %

Top Colleges for Client Services Analysts

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

5. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

6. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

7. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. SUNY Stony Brook

Stony Brook, NY • Private

In-State Tuition
$9,625
Enrollment
17,407

10. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339
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Online Courses For Client Services Analyst That You May Like

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Top Skills For a Client Services Analyst

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.8% of Client Services Analysts listed Customer Service on their resume, but soft skills such as Speaking skills and Writing skills are important as well.

Best States For a Client Services Analyst

Some places are better than others when it comes to starting a career as a Client Services Analyst. The best states for people in this position are Connecticut, New Jersey, Pennsylvania, and New York. Client Services Analysts make the most in Connecticut with an average salary of $83,870. Whereas in New Jersey and Pennsylvania, they would average $83,864 and $79,611, respectively. While Client Services Analysts would only make an average of $76,915 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Jersey

Total Client Services Analyst Jobs:
1,638
Highest 10% Earn:
$121,000
Location Quotient:
1.14
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New York

Total Client Services Analyst Jobs:
2,876
Highest 10% Earn:
$111,000
Location Quotient:
1.24
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Connecticut

Total Client Services Analyst Jobs:
602
Highest 10% Earn:
$122,000
Location Quotient:
1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Client Services Analysts

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Top Client Services Analyst Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Client Services Analysts and discovered their number of Client Services Analyst opportunities and average salary. Through our research, we concluded that Mercer was the best, especially with an average salary of $56,718. Ceridian follows up with an average salary of $44,252, and then comes Fiserv with an average of $44,321. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Client Services Analyst. The employers include Wellington Management, Epiq Systems, and loanDepot

Most Common Employers For Client Services Analyst

RankCompanyZippia ScoreAverage Client Services Analyst SalaryAverage Salary
1$74,462
2$73,424
3$69,855
4$63,596
5$62,225
6$59,660

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