How to hire a client services analyst

How to hire a client services analyst, step by step

Here's a step-by-step client services analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client services analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client services analyst
• Step 8: Go through the hiring process checklist

What does a client services analyst do?

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1. Identify your hiring needs

   The client services analyst hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A client services analyst's background is also an important factor in determining whether they'll be a good fit for the position. For example, client services analysts from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents client services analyst salaries for various positions.

   Type of Client Services Analyst	Description	Hourly rate
   Client Services Analyst	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$19-46
   Support Lead	A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members... Show more	$30-56
   Computer Technician	Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs... Show more	$13-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Client Service
   • PowerPoint
   • Project Management
   • SQL
   • Client Facing
   • Strong Analytical
   • Data Analysis
   • External Clients
   • Financial Institutions
   • Process Improvement
   • Account Management
   • Excellent Interpersonal
   • Client Issues

   Check all skills

   Responsibilities:

   • Manage the provisioning of desktop support for 1500 staff.
   • Institute proper usage of SCCM to image, manage, maintain and report on computers across the domain.
   • Manage file inventory and troubleshoot legal problems, coding issues, and internal processes to move accounts smoothly through system.
   • Lead corporate ITIL service level management initiative and implement key performance indicators (KPIs) to effectively measure operational performance.
   • Experience with SCCM (Shavlik for third party software), Symantec CMS (Altiris), and WSUS.
   • Provide remote support for users outside the office through VPN and bomgard tool.

   More client services analyst duties

3. Make a budget

   Including a salary range in your client services analyst job description helps attract top candidates to the position. A client services analyst salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a client services analyst in New Mexico may be lower than in Connecticut, and an entry-level client services analyst usually earns less than a senior-level client services analyst. Additionally, a client services analyst with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average client services analyst salary

   $63,202yearly

   $30.39 hourly rate

   ---

   Entry-level client services analyst salary

   $41,000 yearly salary

   Updated December 21, 2025

   Average client services analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Connecticut	$85,171	$41
   2	New Jersey	$84,066	$40
   3	New York	$78,847	$38
   4	California	$77,025	$37
   5	Delaware	$75,954	$37
   6	Massachusetts	$74,197	$36
   7	Illinois	$72,624	$35
   8	Pennsylvania	$71,897	$35
   9	Virginia	$71,452	$34
   10	Washington	$68,999	$33
   11	North Carolina	$67,619	$33
   12	South Carolina	$59,666	$29
   13	Georgia	$57,603	$28
   14	Colorado	$56,344	$27
   15	Ohio	$56,056	$27
   16	Minnesota	$55,494	$27
   17	Indiana	$55,122	$27
   18	Utah	$54,642	$26
   19	Texas	$54,100	$26
   20	Arizona	$52,604	$25

   Average client services analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Morgan Lewis	$156,254	$75.12
   2	Oak Hill Advisors	$128,097	$61.59
   3	Meta	$119,324	$57.37	34
   4	CME Group	$113,915	$54.77	1
   5	Citi	$113,445	$54.54	25
   6	Goldman Sachs	$107,045	$51.46	3
   7	Essex Property Trust	$106,873	$51.38
   8	Bloomberg	$103,728	$49.87	2
   9	Envestnet	$103,037	$49.54
   10	State Street	$100,561	$48.35	25
   11	Bridgewater Associates	$98,389	$47.30
   12	Barclays	$98,137	$47.18
   13	Neuberger Berman	$98,102	$47.16	15
   14	SimilarWeb	$97,605	$46.93
   15	Ernst & Young	$96,540	$46.41	461
   16	Jefferies	$95,133	$45.74	2
   17	BlackRock	$94,433	$45.40	28
   18	Vista Equity Partners	$94,172	$45.27	2
   19	Wilshire Associates	$91,540	$44.01
   20	Visa	$90,518	$43.52	37

4. Writing a client services analyst job description

   A client services analyst job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a client services analyst job description:

   Client services analyst job description example

   Our Clean Room Services team is looking for a talented Environmental Monitoring Analyst that is passionate about providing an outstanding customer experience. If youre interested in receiving excellent training work working as part of a team of experts, youll be a great fit in our strong company culture.
   
   As a Cleanroom Services Analyst you will perform environmental monitoring and cleanroom qualifications using within controlled environments. You will travel to regional client sites to provide your expertise with equipment, procedures, policies and regulations to ensure that their cleanrooms meet the requirements for safe manufacturing of medical devices, pharmaceuticals and other patient products.
   Responsibilities - - Expert use of scientific equipment while following policies and procedures - Measure total air particulate, temperature, humidity and differential pressure - Collect viable air and surface samples - Collect purified water samples for testing - Perform compressed gas testing - Perform HEPA filter testing - Incubate media plates and enumerate any microbial growth - Submit growth for microbial identification per procedure and client instruction - Maintain and prepare equipment in a GMP environment. - Prepare and complete documentation (paper and electronic) per GDP. - Transport equipment and media to client sites within the New England region in company provided vehicles - Familiarization with client cleanroom layouts, sampling plans and contamination control programs - Sterile gowning and staging equipment and media into client cleanrooms for testing - Other duties as assigned - You will work with team members and under the direction of Cleanroom Services management to improve performance and client satisfaction.
   Entry Level Qualifications
   
   - Associates degree in Microbiology or related field with a minimum of 12 months of working in a clean room environment
   -OR-
   - High School Diploma or equivalent will be considered with a minimum of 24 months of working in a clean room environment
   - Sterile gowning experience preferred
   Expert Level Qualifications
   - Bachelors degree or higher in Microbiology or related field
   - Minimum of 12 months of sterile gowning experience
   - Minimum of 12 months of environmental monitoring sampling and testing experience
   - CETA or NEBB training / certification preferred

   Copy this example

   

5. Post your job

   There are a few common ways to find client services analysts for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your client services analyst job on Zippia to find and attract quality client services analyst candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Recruiting client services analysts requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   If your interviews with client services analyst applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client services analyst

   Once you have selected a candidate for the client services analyst position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new client services analyst. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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