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Client services analyst resume examples from 2025

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Land interviews using Zippia's AI-powered resume builder.

Updated March 26, 2025
7 min read
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How to write a client services analyst resume

Craft a resume summary statement

Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in client services analyst-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These four steps should give you a strong elevator pitch and land you some client services analyst interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

  1. Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
  2. Put all relevant hard and soft skills in your skills section.
  3. Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
  4. Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
  5. Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
These five steps should give you a strong elevator pitch and land you some client services analyst interviews.

Here are example skills to include in your “Area of Expertise” on a client services analyst resume:

  • Customer Service
  • Client Service
  • PowerPoint
  • Project Management
  • SQL
  • Client Facing
  • Strong Analytical
  • Data Analysis
  • External Clients
  • Financial Institutions
  • Process Improvement
  • Account Management
  • Excellent Interpersonal
  • Client Issues
  • Issue Resolution
  • Client Relationships
  • Troubleshoot
  • Data Entry
  • HR
  • Work Ethic
  • Client Inquiries
  • Client Satisfaction
  • Customer Satisfaction
  • Securities
  • Salesforce
  • CRM
  • Level Agreements
  • Client Accounts
  • Technical Support
  • Client Support

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the client services analyst.

How to write client services analyst experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

  • Use strong action verbs like Led, Built, or Optimized.
  • Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
  • Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are examples from great client services analyst resumes:

Work history example #1

Client Support Specialist

Intuit

  • Facilitated Year-End training for 120 Assisted and Full Service Payroll agents.
  • Flexed communication style to match the customer need, diffused emotional customer situations effectively and identified when to escalate.
  • Increased agent knowledge and confidence by monitoring calls to evaluate agents' technical ability, and providing appropriate technical coaching.
  • Increased data entry speed and improved accuracy by collaborating with supervisors to adjust procedures.
  • Managed incoming calls, faxes, emails and chats from internal and external customers to expedite account changes.

Work history example #2

Client Services Analyst

Goldman Sachs

  • Managed the updating of the Windows Server infrastructure.
  • Worked closely with application developers to escalate complex system issues.
  • Worked with a dynamic team brainstorming how to streamline and improve existing processes.
  • Ensured the continuity of business operations for U.S. Equity Settlements by developing and establishing a comprehensive Disaster Recovery Plan.
  • Monitored and solved economic vs. non-economic trade breaks through collaboration with internal and external parties.

Work history example #3

Operations Analyst

El Paso County

  • Created and posted "How To" videos for updating information for users of the database on the SharePoint site.
  • Initiated and implemented several solutions to mission critical systems using Citrix and Web solutions.
  • Performed quarterly and annual user access audits based on role and/or organizational changes for SOX and E&Y controls.
  • Managed 9 accounts and worked as a liaison between personnel in Houston and foreign offices to solve accounting issues.
  • Served as help desk between Information Technology and Tax Controversies group troubleshooting co-workers software and hardware problems.

Work history example #4

Client Administrator

JPMorgan Chase

  • Trained new employees and contractors on product (application) by providing them written and verbal instructions using Excel and PowerPoint.
  • Served as Lead on ensuring Indiana CSA team stayed current on communications, policies and procedures.
  • Selected by management to train team members on multiple assignments including retirement products and procedures.
  • Operated ITIL Change Advisory Board Meetings (CAB's) Worked with application teams to document Production Acceptance criteria.
  • Managed, documented and tracked daily all technical inquiries using Salesforce.com.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Here is the best way to format your education section:

  • Display your highest degree first.
  • If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
  • If you have a bachelor's or master's degree, do not list your high school education.
  • If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Certificate in computer networking

Pennsylvania State University, Main, PA

2005 - 2006

Bachelor's Degree in business

Miami Dade College, Miami, FL

2002 - 2005

Highlight your client services analyst certifications on your resume

If you have any additional certifications, add them to the certification section.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your client services analyst resume:

  1. Certified Management Accountant (CMA)
  2. Project Management Professional (PMP)
  3. Chartered Financial Analyst (CFA)
  4. Certified Investment Management Analyst (CIMA)

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