Client services analyst work from home jobs

We are looking for talented professionals fluent in Portuguese and English to join a fast-growing international operations partner supporting consumer brands across the US and Europe. If you thrive in dynamic environments, enjoy solving complex challenges, and want to grow in a global startup context, this opportunity is for you! What You Will Do Support clients in their daily questions related to logistics and finance operations. Analyze PowerBI reports and OMS tools to provide accurate information. Manage and resolve client tickets within agreed SLAs. Identify communication gaps and propose improvements. Collaborate with a network of partners: warehouses, carriers, systems, and freight forwarders. Guide clients on how to use internal tools effectively. Requirements Fluent in English and Portuguese (written and spoken). 2+ years of experience in Customer Service and/or Supply Chain. Organized, analytical, detail-oriented, and proactive. Able to manage multiple priorities in a fast-paced environment. Curious, tech-oriented, and eager to learn. Familiarity with logistics operations or retail environments is a plus.

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we're building a team to shape the future of direct mail. Revenue Operations Analyst As a Revenue Operations Analyst at Lob, you'll be at the center of analytics and Go-to-Market collaboration. You'll work under our Sr. Sales Operations & Analytics Manager to track performance metrics and KPIs, investigate shifts in performance, and ensure our revenue tech stack is humming. If you enjoy turning messy data into clear answers, uncovering opportunities for growth, and optimizing processes, you'll thrive in this role. As the Revenue Operations Analyst, you'll… Support reporting deliverables for weekly leadership reporting to assess GTM performance. Develop and maintain internal GTM dashboards across sales, marketing, and customer success. Support GTM tech stack development and upkeep. Monitor lead/account/opportunity CRM hygiene to ensure accurate reporting and forecasting. Investigate week over week changes in KPIs and deliver actionable insights. Partner with MOPS and Demand Gen to optimize lead routing and source accuracy. Partner with sales enablement to operationalize cadences and processes. Conduct analyses and provide insights. What will you bring to this role… 2-3+ years in Sales Analytics, RevOps, or BizOps roles with GTM exposure in a b2b business. Strong proficiency and understanding of Salesforce & other GTM platforms, including experience as an SFDC admin. Strong proficiency in Excel/Google Sheets with modeling experience. Familiarity with GTM funnel stages and core sales KPIs Clear communicator with strong attention to detail. A proactive and collaborative mindset with strong business acumen and problem-solving skills. Bonus points if you have experience in SQL and data tools like Looker, Redshift, and Polytomic. Bonus points if you are a certified SFDC administrator. Bonus points if you have experience building sales compensation plans and forecasting in a usage-based business At Lob, we are looking to #LevelUp and #EmpowerDiversity, we invite you to apply if you possess even some of these: Experience supporting a usage-based business model. Comfort owning tooling processes and collaborating with cross-functional RevOps peers. Previous experience working with revenue tech stack tools such as Outreach, Gong, ZoomInfo, or Clari. Bachelor's degree in a related field (e.g., Business, Economics, Marketing, Analytics). Compensation Information The compensation for this role will consist of an annual base salary + RSUs Annual Base Salary: $90,000.00 - $102,500.00 “Lob's salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco's Fair Chance Ordinance . Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

Current Employees and Contractors Apply HereOsaic Careers Client Service Administrator The Client Service Administrator position with Osaic Wealth's Innovative Wealth Team, will be responsible for serving, engaging, and retaining existing clients. You will be responsible for providing custom service to existing Innovative Wealth Team clients, including but not limited to answering client account questions, opening new accounts, placing trades, and updating existing accounts. The position will also act as the primary support for the lead and associate advisors as they work with clients. Role Type: Full Time Remote Salary: $50-65k per year + annual bonus Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education. Our competitive salaries are just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, vacation and sick time, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: ******************************************* Responsibilities Client Interaction: Serve as the primary point of contact for clients, addressing inquiries via phone, email, and in-person meetings. Account Management: Assist clients with account openings, transactions, and maintenance, ensuring compliance with regulatory requirements. Documentation: Prepare and manage client documentation, including investment proposals, account statements, and performance reports. Coordination: Collaborate with financial advisors and other team members to deliver tailored financial solutions and services to clients. Client Onboarding: Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of services offered. Problem Resolution: Address and resolve client issues promptly, escalating complex matters to the appropriate team members as necessary. Administrative Support: Perform administrative duties such as scheduling appointments, maintaining client records, and preparing reports. Education High School Diploma or GED equivalent (minimum required) or undergraduate degree (preferred) Experience Minimum 3 years of experience in a client facing role required. Minimum 2 years of experience in Financial Services required A demonstrated track record of consistently meeting and/or exceeding performance expectations in a remote work environment Excellent written and verbal communication skills Drives performance targets to completion Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) & Adobe Acrobat (Standard) Familiarity with Wealthscape, NetX360, Envestnet, and other broker dealer and RIA platforms a plus Familiar with CRM tools, Redtail FINRA Series 7 and 65/66 required Life and Health insurance preferred Current Employees and Contractors Apply Here

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: Join Job Duck as a Client Services and Administrative Support assistant and become an integral part of a dynamic team supporting a growing business in the banking sector. In this role, you will manage client data, streamline processes, and ensure smooth communication across platforms. Your work will directly impact operational efficiency and client satisfaction by handling CRM systems, scheduling, and marketing tasks. This position is ideal for someone who thrives in a structured environment, enjoys organizing information, and brings creativity to marketing initiatives while maintaining a proactive and detail-oriented approach. • Salary Range: from $1,150 USD to $1,220 USD. Responsibilities include, but are not limited to: Make outbound calls when necessary to support client engagement Manage email communications and maintain organized inboxes Schedule events and coordinate logistics, including creating flyers and PowerPoint presentations Handle data intake and upload lead information into the system Utilize Canva for visual content creation Oversee pipeline management to track progress and opportunities Execute marketing tasks and assist with campaign planning Manage Salesforce CRM, ensuring accurate and timely data entry Collaborate with team members to ensure smooth onboarding and training processes Requirements: • Location & Time Zone: Remote, CST (Central Standard Time) • Working Hours: 8:30 AM - 5:30 PM CST • Software/Tools Required: • Salesforce (mandatory) • Salesloft • Microsoft 365 • Canva Required Skills: •Minimum of 1 year of experience with a client-facing role/intake role. •Advanced/native-level English skills (both written and spoken) • Marketing or sales background preferred • Organized • Attention to detail • Proactive • CRM proficiency (Salesforce) preferred • Customer service • Basic Excel experience • Creative • Systematic • Leadership Work Shift: Languages: English Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

The role is responsible for assisting in establishing premium rates and conducting financial analysis and reporting. A key responsibility of this role is supporting the Molina Marketplace ACA individual market pricing, forecasting, and accrual processes. Essential Job Duties • Supports the development of incurred but not reported (IBNR) estimates and rate adequacy studies, and documents assumptions. • Analyzes results to identify early signs of trends or other issues related to medical care costs. • Performs actuarial studies related to medical care costs and trends. • Generates and distributes routine reports to support IBNR calculations, pricing and financial reporting. • Extracts and compiles information from various systems to support executive decision-making. • Supports the development of reports and analysis for senior leadership, and effectively communicates results. Required Qualifications • Up to 1 year of actuarial experience, or equivalent combination of relevant education and experience. • At least 1 passing Society of Actuaries (SOA) exam. • Bachelor's degree in actuarial, mathematics, statistics, economics or related field. • Advanced understanding of statistics/predictive analytics. • Demonstrated problem-solving skills. • Strong critical-thinking and attention to detail. • Ability to effectively collaborate with technical and non-technical stakeholders. • Strong time-management skills, and ability to manage simultaneous projects and tasks to meet internal deadlines. • Effective verbal and written communication skills. • Proficient in Microsoft Office suite products, including key skills in Excel (VLOOKUPs and pivot tables), and applicable software program(s) proficiency. Preferred Qualifications • Actuarial internship To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

* $75,000 - $85,000 base salary range + annual bonus potential! * 100% remote in the United States Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation? What's In It For You: * Competitive pay with performance-based annual raises! * Medical, Dental & Vision Insurance * Domestic Partnership Benefits * Paid Parental Leave * FSA and HSA with Employer Contribution * Commuter Benefit Program * Retirement Savings 401(k) WITH company match * Employee Assistance Program * Paid Time Off * Discount Program * Flexible Work Schedule * Career growth opportunities If hired, you must meet and maintain all eligibility requirements to qualify Purpose At Potbelly, we believe in feeding smiles - and that starts with understanding and connecting with our guests through data, insights, and innovation. The Growth Analyst, Digital Product & CRM (Loyalty) transforms data into meaningful insights that drive guest engagement, digital adoption, and loyalty growth. You'll sit at the intersection of product, marketing, and analytics - using data to shape strategy, fuel experimentation, and deliver experiences that make every digital interaction count. This role influences the digital product roadmap through behavioral and loyalty insights, partners with product managers and UX to measure and improve feature performance and adoption, and uses experimentation and analytics to optimize our digital experiences across app, web, and ordering platforms. You'll balance both marketing and product KPIs, helping Potbelly create seamless, guest-centered experiences that deliver measurable business impact. What You'll Do 1. Lead a Culture of Experimentation * Design and execute A/B and multivariate tests across digital product features, CRM, and loyalty channels. * Develop structured testing roadmaps prioritizing high-impact hypotheses and ensuring statistical rigor. * Define success metrics for feature launches, campaigns, and guest engagement initiatives. * Embed experimentation frameworks into both marketing and product development cycles. 2. Elevate Product Analytics * Partner with Product and UX to define KPIs and measure feature adoption, engagement, and retention across digital touchpoints. * Translate user behavior, journey flow, and loyalty data into actionable insights that influence the digital product roadmap. * Identify friction points and growth opportunities across app, web, and online ordering experiences. * Conduct post-launch analyses to evaluate feature success and guide future iterations. 3. Analyze and Optimize Campaign & Loyalty Performance * Monitor CRM, loyalty, and digital campaign performance to identify lift drivers and engagement trends. * Build dashboards and reports that balance marketing and product KPIs - from conversion rates and redemptions to feature adoption and guest lifetime value. * Conduct control group and lift analyses to measure impact across channels and audiences. * Recommend optimization strategies for targeting, offers, and personalization based on test results. 4. Strengthen Data Infrastructure & Collaboration * Work closely with Data and Martech teams to enhance measurement, testing, and reporting capabilities. * Ensure consistency and accuracy of data across loyalty, CRM, and product analytics systems. * Automate dashboards and standardize KPIs for a unified view of digital performance. * Partner cross-functionally to align data insights with business, product, and marketing goals. 5. Communicate Insights that Drive Action * Present insights in clear, compelling narratives that connect data to guest behavior and business strategy. * Influence decisions across Marketing, Product, and Leadership through data storytelling. * Act as a trusted advisor on experimentation, performance management, and digital optimization. What We're Looking For Education * Bachelor's degree in Analytics, Mathematics, Statistics, Engineering, Economics, or a related quantitative field. Experience * 4+ years of data analysis experience using SQL, R, Python, or similar tools. * 4+ years of dashboarding experience (Tableau, Power BI, or similar platforms). * 2+ years in product analytics, CRM, or loyalty analytics - ideally in hospitality, retail, or fast-casual dining. * Proven success designing, executing, and analyzing A/B tests and growth experiments. * Experience translating behavioral and loyalty insights into product roadmap recommendations. Skills & Strengths * Deep knowledge of experimental design, hypothesis testing, and statistical evaluation. * Strong understanding of product, marketing, and loyalty performance metrics. * Ability to connect quantitative insights to guest experiences and business outcomes. * Excellent communication and data storytelling skills. * Collaborative, curious, and self-starter mindset. * Passion for food, hospitality, and delivering experiences that make guests smile. Preferred * Experience with Snowflake or similar data warehouses. * Advanced SQL/Excel skills and familiarity with data automation. * Hands-on experience with analytics tools like Amplitude, Mixpanel, or GA4. * Familiarity with omnichannel attribution and campaign measurement frameworks. Why Potbelly? We're more than sandwiches - we're a community built on warmth, curiosity, and care. At Potbelly, your work helps us understand and engage millions of guests every day. You'll join a team that values creativity, collaboration, and experimentation - turning data into experiences that feed smiles, one guest (and one sandwich) at a time. Application Deadline: We accept applications for this position until 3/31/2026. We encourage all individuals to submit their applications. Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work. We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Nibiru Chain is a breakthrough L1 blockchain and smart contract ecosystem sporting superior throughput and unparalleled security. Nibiru aims to be the most developer-friendly and user-friendly smart contract ecosystem, leading the charge toward mainstream Web3 adoption by innovating at each layer of the stack: dApp development, infra, consensus, a comprehensive dev toolkit, value accrual. The team operates worldwide, allowing new members the flexibility to work entirely remotely. Position Start Date: Available NowSalary: Competitive, with token allocation included Highlights Enthusiastic Brand Advocacy: Demonstrate your enthusiasm for DeFi, NFTs, Gaming, and more, ensuring it is mirrored in our brand's online footprint. Participate in relevant discussions, forge meaningful connections, and enhance our brand's visibility. Strategic Networking: Work alongside stakeholders, thought leaders, and community members to bolster campaigns and share our story. Advocate Engagement: Cultivate strong ties with prominent supporters within the Nibiru ecosystem, elevating their efforts to meet our brand's goals. Growth Development: Create and maintain a dynamic international community of Nibiru fans, users, and developers across various platforms. Constant Engagement: Maintain an active presence on Twitter, Discord, Telegram, etc., keeping the community engaged and informed with updates and exclusive insights in a fun and approachable manner.

ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. We're launching a client-facing analytics service that gives studios a free diagnostic and action plan. Typical outputs include 1-2 revenue-tied A/B tests, Live ops, UA recommendations, and useful benchmarks from similar titles. We will run funnel audits, help with product adoption, and tell a clear story for execs so teams can confidently ship changes. We also connect specialists on both sides to remove bottlenecks. Responsibilities Lead discovery and scope diagnostics that translate business goals into testable hypotheses Craft simple, exec-ready narratives non-analysts can rally behind Recommend and help launch high-leverage A/B tests and UA optimizations Partner with Game Data Analysts and Data/ETL engineers to keep data clean, secure, and well-defined Use genre benchmarks to contextualize results and capture repeatable wins Share market insights that inform future Xsolla products Qualifications 3-8+ years in game analytics with a track record of presenting to non-analysts Comfortable across UA, creatives, MMPs, monetization/live-ops, and payments conversion Solid SQL and BI literacy; you can validate metrics and sanity-check pipelines Experience designing and interpreting A/B tests Client-facing or consulting experience is a plus Deep understanding of SQL, Python, or R Nice to have Language coverage for key markets (Russian, Chinese, Korean; others welcome) Experience building benchmarks or productized analytics playbooks Data and tools We plug into the customer's stack (Snowflake, S3, Redshift, Azure; JSON/SQL) rather than replacing their BI We may use third-party sources like AppsFlyer, Adjust, GA/GA4, Unity Analytics, and Firebase Don't meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don't meet every requirement. At Xsolla, we are committed to building a diverse and inclusive community, so if you think you could be amazing in this role, even without all the listed qualifications, please apply! You may be exactly who we didn't even know we need. Equal Employment Opportunity Statement:Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Criminal History Consideration:For the Operations Director - China position, we will conduct a background check that may include the following:Criminal history check Employment verification Education verification Credit history check Professional license verification Relevance to Job Responsibilities:The background check is relevant to this position because the following role responsibilities include creating assets for branding, and accessing confidential company data. Rights Under the Fair Chance Act:Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact ******************. Benefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants . Please direct any inquiries regarding your data privacy to ******************.

Do you obsess about making clients happy and dream of solving challenging technical and financial problems? Are you interested in quick promotion opportunities and as much responsibility as you can handle? FinFolio is the back office for large investment advisors and you will help us support our mission critical software. Who is FinFolio? We make wealth management simpler! A SaaS solution that is the back office for professional wealth managers Our software reports, trades, and bills investment accounts 100% remote company with great benefits Startup, small-company atmosphere Passionate and excited about great software and making our clients happy What will you do at this job? Discuss investments and software functionality with wealth manager clients Provide technical support by resolving issues and questions by phone and email Give webinars and 1-on-1 training to clients Implement new clients by converting data from their old software Assist in testing products with new software releases Help troubleshoot software bugs and work with development team to make fixes Build processes and procedures to help new team members Write and maintain documentation and articles about software functionality What qualifications would help me be successful at FinFolio? Familiar with market operations (Exchanges, stocks, bonds, etc.) Excellent written and verbal communication skills in English Must be reliable and self starting, with a strong attention to detail Based in the USA, with a quiet home office and fast internet Must be tech savvy, able to write scripts and use macro languages Finance degree, Series 63 or equivalent experience Would be a plus to know FTP, SQL, DOS Batch, or REST APIs How do we work remotely? You need a quiet home office, suitable for video, telepresence and meetings Slack & Pragli for intra-office communication (you will be on video often) GMail for communication with clients and data vendors Gusto for HR and payroll Google Drive for documents, spreadsheets, etc. Hubspot for contact management and help desk Why should you work here? Work with a team that is excited and passionate about what they do Help support an amazing, best-in-class product that is fun to use Competitive salary + health/dental + unlimited paid time off + 401K match Interact with interesting and successful financial advisor clients

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and upward!!! JOB SUMMARY: This position is responsible for performing various internal development operational systems actives. The Application Support team is a second level between support team that works between the Enterprise Service Desk and Application Development and other third level teams. As part of the Application Support Team (AST), this position will be engaged in Incident Triage and resolution as well as Problem Analysis and root cause determination. The incumbent will also be responsible for completing any needed service requests that are assigned as well as participating in testing of IT services during major change implementations and periodic maintenance. Specific support tasks for different applications may vary. JOB ROLES AND RESPONSIBILITIES: 1. Provide support for all systems supported by the Application Support Team including second level incident triage, incident resolution, and root cause analysis of Problems. . 2. Work with other Technology Support Teams to monitor system availability, scheduled jobs and analyze daily work processes Observe failure trending and escalate re-occurring issues. 3. Generate complex SQL queries to correct, review, and report on claims and jobs. 4. Consult with users to identify current operating procedures and clarify program objectives. 5. Design user interfaces and relational databases for customer-facing applications, including implementing application logic, writing code, and performing debugging and corrections. 6. Observe day to day trending and escalate re-occurring issues. 7. Function as a technical advisor and mentor to aid Application Support Analysts. 8. Maintain AST's daily monitoring duties 9. In partnership with the Service Desk, manage communication for escalated issues with customer impact and assist with development and rollout of these communications 10. Ensure that customer issues are escalated with required information needed by technical teams within agreed operational levels, and follow up to ensure resolution of escalated inquiries 11. Engage in proactive Problem Management by understanding and analyzing incident data, correlating with observations from daily support activities, and recommending solutions to minimize recurring incidents 12. May write manuals for users to describe installation and operating procedures. 13. Collaborate, coordinate, and communicate across disciplines and departments. 14. Ensure compliance with HIPAA regulations and requirements. 15. Demonstrate commitment to the Company's core values. 16. Please note due to the exposure of PHI sensitive data - this role is considered to be a High Risk Role 17. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. JOB SCOPE: The Applications Support Analyst III relies on broad experience and judgment to plan and accomplish goals. The incumbent works with some supervision to review, analyze, and modify complex programming systems to support customer's application systems. An incumbent has direct contact with end users, managers, and executive staff. COMPENSATION: The salary range for this position is 90k-110k. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. JOB REQUIREMENTS (Education, Experience, and Training): * Minimum Bachelor's degree, or 4 years experience related to query writing and working with clients on data related issues * Minimum 3 years experience SQL Query writing in Oracle * Minimum 3 years' experience in IT Technical Support of level 1 or higher * Familiarity with Test automation suites for test execution (Selenium, Test complete) * Familiarity with Oracle Cloud Infrastructure * Experience in executing and analyzing test automation logs * Knowledge of DevOps - Continuous Integration / Continuous Delivery * Experience with Perl, Powershell, Maven, Java Springboot would be a Plus * Experience with Web Services and SOA and related standards such as SOAP and WSDL is pref * Basic knowledge/Experience in Java, JSP, ASP, HTML, .NET Framework and XML required * Basic knowledge/Experience in relational database, Oracle and SQL Server is required * Knowledge/Familiarity with ITIL incident, problem, and change management process * Knowledge of data mapping, extraction, data migration, decision support systems, data marts/data warehousing and relational and dimensional modeling is a plus * Knowledge of process stabilization, performance analysis, code optimization and testing of web application and data-engineering products. * Knowledge of health care claims and health insurance industry preferred * Strong Communication (written, verbal and listening), Technical, analytical, organization, interpersonal, customer service and multi-tasking skills * Other required licensures, professional certifications, and or Board certifications as applicable. * Strong Communication (written, verbal and listening), Technical, analytical, organization, interpersonal, customer service and multi-tasking skills * · Ability to work independently * Ability to handle inquiries with professional conduct and a positive attitude * Ability to understand and edit complex queries (Oracle and SQL Server). * Ability to debug PL/SQL (Oracle) or T-SQL (SQL Server). * Ability to learn and incorporate into existing workflow and new technologies/systems * Ability to collaborate with various business partners to provide workarounds Ability to troubleshoot data and process problems effectively * Ability to use software, hardware and peripherals related to job responsibilities, including MS Office and software development applications * Ability to analyze problematic situations, seeking relevant data; diagnosing information in order to solve problems, generalizing alternative solutions to find the best solution and arrive at a logical conclusion. * Ability to work independently with minimal supervision * Ability to work independently on tasks, schedule and monitors progress against defined parameters * Ability to be available in a rotating capacity for on call support 24/7 BENEFITS We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities. Your benefits will include: * Medical, dental and vision coverage with low deductible & copay * Life insurance * Short and long-term disability * Paid Parental Leave * 401(k) + match * Employee Stock Purchase Plan * Generous Paid Time Off - accrued based on years of service * WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service * 10 paid company holidays * Tuition reimbursement * Flexible Spending Account * Employee Assistance Program * Sick time benefits - for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits EEO STATEMENT Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here. #LI-AS1 APPLICATION DEADLINE We will generally accept applications for at least 15 calendar days from the posting date or as long as the job remains posted.

**Provider Contracting Associate Analyst** **The position is responsible for dental provider recruitment.** Conducts daily outreach to dental offices or providers to develop and maintain positive relationships with the purpose of negotiating a contract for participation in our dental networks (DHMO and DPPO). Assists with new provider or location credentialing, contracting and recredentialing requests. Respond to status requests and other non-routine contract questions. Assists with preparation or modification of provider compensation or contracts. Completes output in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in Provider Contracting. **Responsibilities include, but not limited to:** + Identifying, recruiting, and contracting, qualified health care professionals in geographic area within established guidelines to meet health plan needs + Handle incoming calls from dental providers, reroute misdirected calls + Takes ownership of issues and works to resolve them over the phone with a "one and done philosophy". + Perform research and interpret guidelines to respond to inquiries, complaints or disputes, ensuring compliance + Outreach to providers to obtain missing or additional information to ensure applications and contracts meet compliance + Collaborate with internal departments as needed + Maintain positive relationships with health care professionals and their office staff extending high quality service **Qualifications:** + High School Diploma or GED Required + Minimum of 3 months experience in dental office negotiations, relations or contracting + Ability to multi-task and priorities workload + Strong verbal and written communication skills + Must be a current Cigna or Express Scripts contractor + Basic to intermediate proficiency in Microsoft Office products + Demonstrates ability to manage multiple tasks simultaneously while maintaining quality service If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 23 - 35 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here (********************************************** . **About Cigna Healthcare** Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email:_ _*********************_ _for support. Do not email_ _*********************_ _for an update on your application or to provide your resume as you will not receive a response._ _The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._ _Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers. Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape. As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals. We are currently searching for a Application Support Analyst: Responsibilities: Handle Level 1 Analysis for incoming issues and incidents from the service desk. Triage incidents and ensure adherence to established Service Level Agreements (SLAs). Investigate issues, find the root cause, and prepare clear and correct bug reports for the development team. Communicate daily with the Development team, IT Support, Products team, and QA team. Act as a primary point of communication with the client, product management team, and other external parties in the ecosystem. Create and maintain comprehensive documentation (e.g., how-to articles, troubleshooting guides, user guides) for the existing knowledge base. Manage multiple tasks effectively, prioritizing and adapting to changing demands. Requirements: 5+ years of relevant experience as a Support Analyst, demonstrating a Senior-level contribution. Strong communication skills, both written and verbal, for effective stakeholder and client engagement. Proven ability to successfully troubleshoot, narrow down issues, and identify root causes, finding creative solutions to address customer concerns. Experience working with Excel. Ability to work independently and be self-sufficient in managing workload and investigations. Desired: Familiarity with finance concepts and financial models. Languages Advanced Oral English. Native Spanish. Note: Fully remote. If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career's Page: **************************************** Requirements: 5+ years of relevant experience as a Support Analyst, demonstrating a Senior-level contribution. Strong communication skills, both written and verbal, for effective stakeholder and client engagement. Proven ability to successfully troubleshoot, narrow down issues, and identify root causes, finding creative solutions to address customer concerns. Experience working with Excel. Ability to work independently and be self-sufficient in managing workload and investigations.

Job Description . Job Title: Epic Inpatient Procedure Orders Application Analyst - Go-Live Support (Remote, 3-Month Contract) Engagement Type: 3-Month Contract, Full-Time Hours Schedule: Core business hours + Go-Live On-Call Rotation Position Overview We are seeking an experienced Epic Inpatient Procedure Orders Application Analyst to support a large health system during a critical Epic go-live period. This is a 3-month remote contract focused heavily on break/fix ticket support, stabilization of inpatient procedure ordering workflows, and ensuring providers can safely and efficiently place diagnostic and therapeutic orders from day one. The consultant will work in a fast-paced, high-volume ticketing environment and must be comfortable participating in an on-call rotation during the go-live window to support 24/7 inpatient operations. Key Responsibilities Provide day-to-day break/fix application support for Epic Inpatient Procedure Orders during and after go-live. Triage, analyze, and resolve incidents and service requests related to: Diagnostic and therapeutic procedure orders Order sets and preference lists Pre-procedure workflows and prerequisites Order transmittal to downstream systems (e.g., Radiant, OpTime, Cupid, Ancillary systems) Order status, scheduling, and result integration Work within the organization's ITSM/ticketing system to manage, prioritize, track, and document tickets in a timely manner. Collaborate closely with physicians, nurses, advanced practice providers, procedural staff, and ancillary departments to understand issues, reproduce problems, and validate fixes. Perform root cause analysis and implement durable solutions to reduce repeat issues and improve order reliability. Maintain and optimize Inpatient Procedure Orders build, including: Order records and order composer configuration Order sets and preference lists Procedure categories, routing rules, and department mappings Linked diagnoses, questions, and decision support logic Coordinate with other Epic application teams (e.g., Clin Doc, Inpatient Orders, Pharmacy, Radiant, OpTime/Anesthesia, Cupid, HIM) to ensure end-to-end workflow integrity. Participate in on-call rotations (evenings, nights, and/or weekends as needed) during the go-live period and early stabilization. Adhere to established change management and governance processes for all build and configuration changes. Create and maintain knowledge base articles, known-issue logs, and quick-reference documentation for common issues and standard resolutions. Contract Details Duration: Approximately 3 months (with potential extension based on project needs) Start Date: ASAP - must be able to ramp quickly Location: 100% remote, with potential extended hours to align with hospital operations during go-live Hours: Full-time (40 hours/week), with additional hours possible during peak go-live periods and on-call coverage Requirements Required Qualifications Epic Orders (Inpatient Procedure Orders) certification/accreditation Epic ClinDoc certification/accreditation. 2+ years of experience as an Epic Inpatient Application Analyst, with a strong focus on orders. At least one recent Epic go-live or major upgrade supporting inpatient orders workflows. Strong understanding of inpatient clinical workflows, including: Interdisciplinary documentation and communication Proven experience delivering break/fix support in a hospital or large health system setting. Experience working with ticketing/ITSM tools (e.g., ServiceNow, Remedy, Cherwell). Excellent analytical and problem-solving skills, with attention to detail and patient-safety impact. Strong written and verbal communication skills with the ability to support users effectively in a remote environment (Teams/Zoom/Chat). Ability and willingness to work a flexible schedule and participate in an on-call rotation during go-live and stabilization. Preferred Qualifications Experience supporting large, multi-hospital health systems on Epic Inpatient. Familiarity with integrated documentation workflows, including HIM/coding, quality measures, regulatory documentation, and nursing-sensitive indicators. Experience participating in testing cycles (unit, integrated, user acceptance, and regression testing) for clinical documentation changes. Prior work creating training materials, tip sheets, and quick reference guides for clinical staff.

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. The Operations Support Analyst provides resolution to client issues that require more in-depth knowledge of the technology, platform, products, and/or processes. Issues are typically identified by the Client Services Team and can include complicated electronic data interchange (EDI) claim errors and transmission problems. Interacts with trading partners, direct-connect payers, and internal product teams to facilitate a resolution for client issues. Supports the creation of internal and external client support documentation as needed. Interacts closely with other team members in Availity to provide the highest quality of customer service. When more advanced technical issues arise, the Operations Support Analyst serves as the SME and liaison between Operations, Customers (providers and payers), and the Availity Development teams. The Operations Support Analyst also will be required to analyze and complete timely reporting for payers or product teams ad hoc or on a scheduled basis. The Operations Support Analyst can also be involved in functionality testing new products, user acceptance testing, and new payer operational readiness tasks as the needs arise. Why you want to work on this team: You will have opportunities to grow and make an impact This is a high-profile role where you will work with other teams in the organization to drive better results for the clients To be qualified for this position you have: Over 23 years of experience in a support role within the healthcare space (payer or provider). Bachelors degree in a healthcare related field highly preferred. Strong knowledge of EDI transactions and X12. Strong communication and problem-solving skills Strong analytical skills. You can analyze data, recognize patterns, identify trends, and make data-driven decisions is crucial. Solid understanding of computer operations and technical troubleshooting. What will set you apart: B2B experience Familiarity with APIs Experience collaborating with technical teams such as Engineering and Product Experience with Salesforce, Jira, Power Bi, and Excel You will be: Providing in-depth research and resolutions for internal and external clients Interacting with trading partners, direct-connect payers, and internal product teams to facilitate a resolution for client issues Acting as the liaison between operations, customers, and development teams Analyzing and testing new products, user acceptance testing, and new payer operational readiness tasks Availity Culture and Benefits: Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”! Culture is important to us and there are many ways for you to make your mark here! We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “Availadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in. Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. Interested in furthering your education? We offer education reimbursement! Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next Steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Interview process: Recruiter Resume Review Manager Resume Review Recruiter Video Screen Manager Video Interview Panel Video Interview #LI-NA1 Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Disclaimers: Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at *************************** . Click the links below to view Federal Employment Notices. Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers

StarSource Consulting - we specialize in Information technology, providing superior resources to companies. We take pride in providing professional and ethical services to suit our client's needs. At StarSource Consulting we are a dynamic, high-growth, full service commerce and outsourcing solutions provider looking for the best to work in our fast paced, entrepreneurial team environment. Job Description Your Role with the Company: As the Application Support Analyst, you will be responsible for providing technical and administrative support to the Maximo Cloud Customers and Partners. You will act as a Subject Matter Expert (SME) for Maximo and its add-ons to provide outstanding customer service for Partner solutions. Some of your responsibilities will include: Provide technical support services to partners in accordance with procedures and SLAs Used database/application knowledge to find solutions to partners' technical issues Develop solutions using the Maximo configuration and customization tools to enhance the customers' use of Maximo Provide on-call support as needed outside of work hours Monitor the phone and ticketing system to resolve all technical issues in a timely fashion Qualifications Background Profile: Associate's Degree Computer Science, Information Systems, or equal Information Technology training Strong SQL skills and report writing tools experience Previous Application Support experience Strong Customer Service and Communication skills Additional Information Benefits: 3 weeks PTO starting out. Add 1 additional week every 5 years. After 20 years of employment, unlimited 6 paid company holidays plus 2 floating holidays Flexible schedules - offer work from home depending on department needs 401k - simple IRA plan Company sponsored events and lunches Laid back, close-knit culture And many more!

Summary/ObjectiveThe Operations Support Analyst I acts as a customer advocate, triaging, and resolving issues and escalating support issues to appropriate personnel. Provides primary support to internal end users related to hardware, software and administrative issues. Works closely with Operations Support Analyst II and Staff Analyst on troubleshooting complicated support issues and technical development. Essential Functions Responsible for handling user requests that come in via phone and IT service management system with white-glove customer service experience. Answers, evaluates, and prioritizes service requests received via multiple service channels which can include ticketing systems, phones, and chat for users' various needs. Act as customer advocate, researching, troubleshooting and pushing for thorough resolution of issues in a timely manner. Responsible for communicating plans, progress, and issues in a timely manner to appropriate personnel, including follow-up to end users. Responsible for recording issues using standard ticketing system and maintain historical records for related problem documentation. Troubleshoot and support proprietary software programs as well as third party software and applications. Troubleshoot hardware in a retail or business environment which can include but not limited to desktops, laptops, tablets, payment terminals, and store technology. Supports VIP level requests with elevated customer service. Available to travel to headquarters and retail locations periodically for training or special projects. Responsible for adhering to company documented processes and reporting discrepancies to appropriate personnel. Competencies Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs and giving high priority to customer satisfaction and customer service. Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, and responsibilities. Oral Communication: Shaping and expressing ideas and information in an effective manner. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to act and show tenacity in case of obstacles or resistance. Supervisory ResponsibilityThis position has no supervisory responsibilities. Work EnvironmentThis job operates primarily in a professional remote environment with travel to headquarters and retail locations as needed. Physical DemandsMust be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to utilize a monitor/screen for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are dependent upon business needs. May have an opportunity for additional hours based on projects or business needs. Travel 1 - 10% Required Education and Experience High School diploma or equivalent experience required. Preferred Education and Experience AS degree in technical field. 1-year minimum verifiable technology support. Industry N+ / A+ / S+ certifications. Experience with Microsoft and IOS operating systems. Experience with Active Directory. Basic knowledge of Networking. AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Application Support Analyst's primary responsibility is to act as a liaison between our operational and technical colleagues and ensure that our applications are available and working as expected. The Analyst will perform periodic user audits and help install, configure, troubleshoot and maintain proprietary applications. This is temporary role expected to last between 8 and 9 months. Essential Functions Resolve performance discrepancies for our applications and communicate with internal and external stakeholders. Monitor existing systems to proactively identify efficiencies within our applications. Install, configure, and maintain proprietary applications in Development, UAT and Production systems. Comprehend and translate users' needs to facilitate resolution Research complex reporting scenarios, systems incidents, and process flow events as needed. React to business outages to quickly identify, communicate and rectify any issues. Provide feedback regarding release documentation to Release Manager and developer. Participate in performing periodic user audits of key Document Services Applications. Assist in maintaining detailed documentation of current revision of applications, procedures and information flow to support enterprise environments. Provide user documentation as needed to resolve issues, including process-flow descriptions and/or Visio diagrams. Participate in the department's on-call rotation. Perform other related duties as assigned. Essential Knowledge, Skills, & Abilities Able to effectively communicate both verbally and in writing to accurately convey messages and share/receive knowledge with both technical and non-technical stakeholders Proficient with Microsoft Active Directory Baseline knowledge of application deployment over a CITRIX environment Proficient with full MS Office Suite including SharePoint Knowledge of Microsoft SharePoint functionality Prior experience/ability with Microsoft SQL Proficient with Adobe Acrobat Familiarity with editing XML documents Baseline knowledge of Microsoft Windows 2003, 2008 and 2012 servers Ability to work effectively, independently and with others in a collaborative, deadline-sensitive environment Ability to prioritize and manage multiple efforts Commitment and ability to cultivate a diverse and inclusive work environment. Education Bachelor's Degree in Computer Science, Information Technology, Information Systems, or related discipline preferred Experience Previous application and/or IT systems level support required Have relevant experience with Microsoft Internet Information Server (IIS) Compensation and Benefits Compensation: $24.23 to $30.29 an hour Temporary role expected to last between 8 and 9 months Application Guidelines: For best consideration, please submit your resume and application materials as soon as possible. Review of applications will begin immediately. Working Conditions Work is performed in a climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon the office or meeting location. Physical Demands and Activities While performing the duties of this job, the employee is frequently required to communicate. The employee frequently is required to remain stationary. The employee is frequently required to move about the office, operate a computer and other office machinery, such as calculator, copy machine, and computer printer; rarely position self to maintain files; rarely moves boxes weighing up to 10 lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen). Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders. Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis. The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Please note that all s are not intended to be all-inclusive. This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Job Description Customer Service Reps Needed - Work From Home | $12-$15/hr | Set Your Own Hours Ready to take control of your schedule and income from home? Join our fast-growing virtual customer support team! We're hiring Remote Customer Service Reps to handle phone-based support for top-tier clients. This role is ideal for people who want flexible hours, steady pay, and the ability to grow in a remote-first environment. Your Responsibilities: Handle inbound and outbound customer service calls Offer prompt, accurate, and friendly solutions Record data clearly into client systems Provide follow-up as needed for customer satisfaction Meet personal performance targets Requirements What We're Looking For: High school diploma or GED Excellent phone and typing skills Comfortable navigating software and multitasking Dedicated home workspace and stable internet Windows 11 PC with 8 GB RAM (16 GB RAM preferred) ( no Apple or Chromebook) USB headset & wired internet (not needed to apply, but required to start) Benefits Position Highlights: 100% Remote - work from your home office Flexible scheduling options - including part-time and evenings Pay range: $12-$15/hr to start + performance bonuses (where applicable) Opportunities to move up quickly based on performance

The Privacy Office is excited to welcome a new Associate Privacy Analyst to our team! In this role, you'll be the guardian of our members' sensitive health information, ensuring it remains private and protected according to evolving privacy regulations. You'll work closely with diverse teams across the company, implementing and enhancing our privacy compliance program. Familiarity with HIPAA or other privacy laws is a bonus. If you have a sharp eye for detail, strong analytical and organizational skills, and a commitment to privacy, this is the perfect opportunity for you. Experience with Microsoft Office suite and being comfortable with new technology is needed to excel in this role. Job Responsibilities Assist in administration of member rights pursuant to enterprise-wide policies and procedures Perform Privacy Office tasks, projects, and activities in furtherance of the Privacy Office and enterprise-wide privacy program, including maintaining and implementing enterprise policies and procedures, implementing education and training for employees and contractors, and supporting execution of business associate agreements Support response to potential unauthorized uses and disclosure of member information Assist in response of the Privacy Office to privacy-related issues and concerns received by the Privacy Office Job Qualifications Education Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a corporate environment Experience 3 years - Experience in the health industry or legal or compliance experience in a corporate environment required Skills\Certifications Ability to handle confidential and sensitive information. Excellent oral and written communication skills Strong research and analytic skills Strong abilities with documentation and project organization and attention to detail Number of Openings Available 1 Worker Type: Employee Company: BCBST BlueCross BlueShield of Tennessee, Inc. Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.