How To Become A Client Services Assistant: What It Is and Career Path

What is a client services assistant and how to become one

Updated January 8, 2025

4 min read

A client service assistant is also known as a customer service assistant. Their main role is to assist clients by answering their inquiries or by directing them to the appropriate channels where they can get help when necessary. They assist in smoothly and politely managing routine customer requests and queries. They also prepare and document client details in an accurate manner, and they develop reporting applications and ensure their timely delivery.

Client service assistants are expected to have substantial experience in client service methods and practices. They should be detailed, service-oriented, and self-motivated and should possess excellent written and verbal communication skills. They should also be proficient in Microsoft Office suite programs (especially Excel) and have basic mathematical skills.

Client service assistants earn an average of $14.58 an hour. This translates to $30,320 annually. According to the United States Bureau of Labour Statistics, this career is expected to grow by 13% between 2018 and 2028, which will result in 52,200 new jobs across the country.

ScoreClient Services AssistantUS Average

Salary

2.9

Avg. Salary $36,929

Avg. Salary $59,228

Stability level

8.9

Growth rate 12%

Growth rate 0.3%

Diversity

10.0

Race

American Indian and Alaska Native 2.15%

Asian 6.58%

Black or African American 11.38%

Hispanic or Latino 19.38%

Unknown 5.17%

White 55.35%

Gender

female 74.41%

male 25.59%

Age - 43

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 43

Stress level

8.9

Stress level is very high

7.1 - high

Complexity level

8.1

Complexity level is challenging

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

Key steps to become a client services assistant

Explore client services assistant education requirements

Most common client services assistant degrees

Bachelor's

44.8 %

Associate

20.3 %

High School Diploma

17.6 %

Start to develop specific client services assistant skills

Skills	Percentages
Assist Clients	18.56%
Customer Service	13.77%
Client Service	9.81%
ADL	4.63%
Financial Statements	4.55%

Complete relevant client services assistant training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New client services assistants learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a client services assistant based on U.S. Bureau of Labor Statistics data and data from real client services assistant resumes.

Research client services assistant duties and responsibilities

Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
Provide comfort care, meal preparation, and medication reminders; assist with ADL's and transport clients as needed.
Prepare monthly reports to nuclear plants using SAS to create statistical tables and graphs.
Programme in SAS for data listings, summary tables, plots and standard statistical procedures.

Prepare your client services assistant resume

When your background is strong enough, you can start writing your client services assistant resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a client services assistant resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable client services assistant resume templates

Build a professional client services assistant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your client services assistant resume.