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The differences between client services assistants and client service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services assistant and a client service specialist. Additionally, a client service specialist has an average salary of $40,043, which is higher than the $36,929 average annual salary of a client services assistant.
The top three skills for a client services assistant include assist clients, customer service and client service. The most important skills for a client service specialist are client service, excellent interpersonal, and client facing.
| Client Services Assistant | Client Service Specialist | |
| Yearly salary | $36,929 | $40,043 |
| Hourly rate | $17.75 | $19.25 |
| Growth rate | 12% | -4% |
| Number of jobs | 94,183 | 225,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 61% |
| Average age | 43 | 40 |
| Years of experience | 12 | 12 |
A client services assistant is responsible for responding to the clients' inquiries and concerns, escalating high-level complaints to the appropriate department, and accurately processing their service requests. Client services assistants also manage disputes, issue refunds as needed, schedule management meetings, and support the organization's strategic procedures to ensure client satisfaction and maintain a good reputation. They also help identify business opportunities, considering clients' preference to close more projects that would generate revenues and achieve profitability goals.
A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.
Client services assistants and client service specialists have different pay scales, as shown below.
| Client Services Assistant | Client Service Specialist | |
| Average salary | $36,929 | $40,043 |
| Salary range | Between $24,000 And $54,000 | Between $26,000 And $61,000 |
| Highest paying City | Chicago, IL | New York, NY |
| Highest paying state | Connecticut | New York |
| Best paying company | MSCI | Moody's |
| Best paying industry | Finance | Finance |
There are a few differences between a client services assistant and a client service specialist in terms of educational background:
| Client Services Assistant | Client Service Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | University of Southern California | - |
Here are the differences between client services assistants' and client service specialists' demographics:
| Client Services Assistant | Client Service Specialist | |
| Average age | 43 | 40 |
| Gender ratio | Male, 25.6% Female, 74.4% | Male, 29.5% Female, 70.5% |
| Race ratio | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.6% White, 55.3% American Indian and Alaska Native, 2.1% | Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |