How to hire a client services assistant

Client services assistant hiring summary. Here are some key points about hiring client services assistants in the United States:

In the United States, the median cost per hire a client services assistant is $1,633.
It takes between 36 and 42 days to fill the average role in the US.
Human Resources use 15% of their expenses on recruitment on average.
On average, it takes around 12 weeks for a new client services assistant to become settled and show total productivity levels at work.

How to hire a client services assistant, step by step

To hire a client services assistant, you need to identify the specific skills and experience you want in a candidate, allocate a budget for the position, and advertise the job opening to attract potential candidates. To hire a client services assistant, you should follow these steps:

Here's a step-by-step client services assistant hiring guide:

Step 1: Identify your hiring needs
Step 2: Create an ideal candidate profile
Step 3: Make a budget
Step 4: Write a client services assistant job description
Step 5: Post your job
Step 6: Interview candidates
Step 7: Send a job offer and onboard your new client services assistant
Step 8: Go through the hiring process checklist

What does a client services assistant do?

A client services assistant is responsible for responding to the clients' inquiries and concerns, escalating high-level complaints to the appropriate department, and accurately processing their service requests. Client services assistants also manage disputes, issue refunds as needed, schedule management meetings, and support the organization's strategic procedures to ensure client satisfaction and maintain a good reputation. They also help identify business opportunities, considering clients' preference to close more projects that would generate revenues and achieve profitability goals.

Learn more about the specifics of what a client services assistant does

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Identify your hiring needs

First, determine the employments status of the client services assistant you need to hire. Certain client services assistant roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

Determine employee vs contractor status

Is the person you're thinking of hiring a US citizen or green card holder?

A client services assistant's background is also an important factor in determining whether they'll be a good fit for the position. For example, client services assistants from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

This list shows salaries for various types of client services assistants.

Type of Client Services Assistant	Description	Hourly rate
Client Services Assistant	Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.	$11-25
Student Support Services	The one who shows the track of academic pursuit is student support service. Equipped with a wide range of knowledge themselves, such people provide auxiliary aids and services to the aspirants... Show more	$12-29
Client Services Professional	A client service professional is in charge of helping companies build positive relationships with clients. Their responsibilities typically involve performing research and analysis to determine market trends and ideal practices, finding new business and client opportunities, developing service plans and strategies, reaching out to clients to identify and meet their needs, and providing assistance as needed, ensuring efficiency and client satisfaction... Show more	$24-81

Create an ideal candidate profile
Common skills:
- Assist Clients
- Customer Service
- Client Service
- ADL
- Financial Statements
- Vital Signs
- Meal Prep
- PowerPoint
- Schedule Appointments
- Client Accounts
- Front Desk
- Client Satisfaction
- Mental Health
- Direct Support
Check all skills
Responsibilities:
- Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
- Provide comfort care, meal preparation, and medication reminders; assist with ADL's and transport clients as needed.
- Prepare monthly reports to nuclear plants using SAS to create statistical tables and graphs.
- Programme in SAS for data listings, summary tables, plots and standard statistical procedures.
- Assist elderly client with ADL's cooking cleaning and assisting with doctor's appointments, medication reminder.
- Prepare expense reports and create PowerPoint presentations.
More client services assistant duties

Make a budget

Including a salary range in your client services assistant job description helps attract top candidates to the position. A client services assistant salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

For example, the average salary for a client services assistant in Alabama may be lower than in Connecticut, and an entry-level client services assistant usually earns less than a senior-level client services assistant. Additionally, a client services assistant with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

Average client services assistant salary

$36,929yearly

$17.75 hourly rate

Entry-level client services assistant salary

$24,000 yearly salary

Updated December 15, 2025

Average client services assistant salary by state

Rank	State	Avg. salary	Hourly rate
1	Illinois	$44,782	$22
2	New York	$44,397	$21
3	Pennsylvania	$42,206	$20
4	Oklahoma	$41,327	$20
5	Virginia	$40,805	$20
6	California	$40,488	$19
7	Colorado	$40,459	$19
8	Minnesota	$37,738	$18
9	South Carolina	$37,720	$18
10	Georgia	$37,666	$18
11	Wisconsin	$37,292	$18
12	Florida	$37,085	$18
13	North Carolina	$36,990	$18
14	Texas	$36,493	$18
15	Michigan	$36,334	$17
16	Washington	$36,029	$17
17	Massachusetts	$34,288	$16
18	Missouri	$31,873	$15
19	Kansas	$31,656	$15
20	West Virginia	$31,614	$15

Average client services assistant salary by company

Rank	Company	Average salary	Hourly rate	Job openings
1	MSCI	$79,969	$38.45	1
2	Barclays	$79,580	$38.26
3	Citi	$72,669	$34.94	10
4	Fox Rothschild	$63,784	$30.67	1
5	Ernst & Young	$58,118	$27.94	295
6	Amundi	$54,563	$26.23
7	First Republic Bank	$53,392	$25.67
8	GPAC	$52,547	$25.26
9	Baird	$51,921	$24.96	66
10	Thrivent	$48,003	$23.08	19
11	Ameriprise Financial	$46,545	$22.38	21
12	Hylant	$42,072	$20.23	70
13	Nomura Securities	$41,944	$20.17	6
14	HUB International	$41,878	$20.13	82
15	Supreme Lending	$40,305	$19.38
16	Olsson	$38,361	$18.44	9
17	UW Credit Union	$38,106	$18.32
18	Wells Fargo	$37,990	$18.26	29
19	University of South Florida	$37,620	$18.09	5
20	Costume Designer	$37,466	$18.01

Writing a client services assistant job description
A job description for a client services assistant role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a client services assistant job description:
Client services assistant job description example
$11.50 to 12.00, plus mileage/bonuses available

Job Type:

Part-time, 20-25 hours per week Hours: approximately 7am to 1pm OR 1-6pm

Training: Provided by YPS

Qualifications:

ATTITUDE— Candidate must demonstrate a “Yes, If” rather than “I Can’t” demeanor. They must be open, and show a willingness to ask questions, learn and be coached. They must be willing to grow and have an understanding that acceptance of challenges is the way to meet company and personal goals. They must demonstrate excitement, integrity, and respect.

BASIC COMPUTER SKILLS— Candidate must demonstrate knowledge of how to use Word, e-mail, texting, and have internet at home for staff meetings and training.

BASIC PHONE SKILLS-- Candidate must demonstrate politeness, proper English, clarity and diction, empathy and sincerity, active listening and call control.

GOOD DRIVING RECORD— must have clear and current Driver’s License with NO moving violations.

USE OF OWN CAR— must have their own SUV type vehicle with closed cab large enough to transport 3-4 large dogs for evening transport. YPS will supply appropriate insurance, safety guards and seat covers as well as pay mileage to cover gas and wear and tear.

Job Description:

The Client Services Assistant is responsible for administrative duties in support of these functions: customer service, reservations, retail inventory, processing invoices & payments, and processing new client information. Additionally, they are responsible for the maintenance and cleaning of the reception/retail area. The Client Services Assistant reports to the Client Services Assistant Manager.

The Client Services Assistant is able to operate independently requiring little or no direct supervision.

Primary Duties
- Demonstrates ability to perform at an efficient level as an office assistant.
- Reports any problems or situations as they arise from staff or clients to the manager on duty.
- Demonstrates ability to complete each day’s tasks in a timely manner.
- Most days, will transport select client dogs to their homes at end of day.
- Some days will pickup kennel/office supplies or run errands as directed by manager on duty.
- Some days, will be asked to take select client dogs for off site walks.
Company DescriptionMessages from our staff telling us the things they are most proud of working at Your Pet Space:

Genuine caring for pets among their work teams.
We are interested in each individual pet.
Good communication among all departments at all levels.
No hidden agendas among staff or management.
The owners back up the staff in the case of a rude or abusive client.
Excellent leaders—they feel comfortable working with everyone.
Everyone is treated as an individual.
Pleasant co-workers who are always willing to help one another.
Input is focused on improvement, not criticism.
Management is understanding and patient. They take an interest in the staff.
We have a personal relationship with our clients.
Clients believe in the staff.
Post your job
To find the right client services assistant for your business, consider trying out a few different recruiting strategies:
- Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
- Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with client services assistants they would recommend.
- Recruit at local colleges. Attend job fairs at local colleges to recruit client services assistants who meet your education requirements.
- Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.
Post your job online:
- Post your client services assistant job on Zippia to find and recruit client services assistant candidates who meet your exact specifications.
- Use field-specific websites.
- Post a job on free websites.
Interview candidates
Your first interview with client services assistant candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.
Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Send a job offer and onboard your new client services assistant
Once you've decided on a perfect client services assistant candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.
It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.
After that, you can create an onboarding schedule for a new client services assistant. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.
Go through the hiring process checklist
- Determine employee type (full-time, part-time, contractor, etc.)
- Submit a job requisition form to the HR department
- Define job responsibilities and requirements
- Establish budget and timeline
- Determine hiring decision makers for the role
- Write job description
- Post job on job boards, company website, etc.
- Promote the job internally
- Process applications through applicant tracking system
- Review resumes and cover letters
- Shortlist candidates for screening
- Hold phone/virtual interview screening with first round of candidates
- Conduct in-person interviews with top candidates from first round
- Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
- Conduct background checks on top candidates
- Check references of top candidates
- Consult with HR and hiring decision makers on job offer specifics
- Extend offer to top candidate(s)
- Receive formal job offer acceptance and signed employment contract
- Inform other candidates that the position has been filled
- Set and communicate onboarding schedule to new hire(s)
- Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a client services assistant?

Recruiting client services assistants involves both the one-time costs of hiring and the ongoing costs of adding a new employee to your team. Your spending during the hiring process will mostly be on things like promoting the job on job boards, reviewing and interviewing candidates, and onboarding the new hire. Ongoing costs will obviously involve the employee's salary, but also may include things like benefits.

Client services assistants earn a median yearly salary is $36,929 a year in the US. However, if you're looking to find client services assistants for hire on a contract or per-project basis, hourly rates typically range between $11 and $25.

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Updated December 15, 2025

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How to hire a client services assistant