Client services assistant job description

$11.50 to 12.00, plus mileage/bonuses available

Job Type:

Part-time, 20-25 hours per week Hours: approximately 7am to 1pm OR 1-6pm

Training: Provided by YPS

Qualifications:

ATTITUDE— Candidate must demonstrate a “Yes, If” rather than “I Can’t” demeanor. They must be open, and show a willingness to ask questions, learn and be coached. They must be willing to grow and have an understanding that acceptance of challenges is the way to meet company and personal goals. They must demonstrate excitement, integrity, and respect.

BASIC COMPUTER SKILLS— Candidate must demonstrate knowledge of how to use Word, e-mail, texting, and have internet at home for staff meetings and training.

BASIC PHONE SKILLS-- Candidate must demonstrate politeness, proper English, clarity and diction, empathy and sincerity, active listening and call control.

GOOD DRIVING RECORD— must have clear and current Driver’s License with NO moving violations.

USE OF OWN CAR— must have their own SUV type vehicle with closed cab large enough to transport 3-4 large dogs for evening transport. YPS will supply appropriate insurance, safety guards and seat covers as well as pay mileage to cover gas and wear and tear.

Job Description:

The Client Services Assistant is responsible for administrative duties in support of these functions: customer service, reservations, retail inventory, processing invoices & payments, and processing new client information. Additionally, they are responsible for the maintenance and cleaning of the reception/retail area. The Client Services Assistant reports to the Client Services Assistant Manager.

The Client Services Assistant is able to operate independently requiring little or no direct supervision.

Primary Duties

• Demonstrates ability to perform at an efficient level as an office assistant.
• Reports any problems or situations as they arise from staff or clients to the manager on duty.
• Demonstrates ability to complete each day’s tasks in a timely manner.
• Most days, will transport select client dogs to their homes at end of day.
• Some days will pickup kennel/office supplies or run errands as directed by manager on duty.
• Some days, will be asked to take select client dogs for off site walks.

Company DescriptionMessages from our staff telling us the things they are most proud of working at Your Pet Space:

Genuine caring for pets among their work teams.
We are interested in each individual pet.
Good communication among all departments at all levels.
No hidden agendas among staff or management.
The owners back up the staff in the case of a rude or abusive client.
Excellent leaders—they feel comfortable working with everyone.
Everyone is treated as an individual.
Pleasant co-workers who are always willing to help one another.
Input is focused on improvement, not criticism.
Management is understanding and patient. They take an interest in the staff.
We have a personal relationship with our clients.
Clients believe in the staff.

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture, centered around transforming talented employees into effective business leaders?

Then BHG Financial is the place for you. We offer innovative financial solutions to licensed and highly-skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.

At BHG, you'll become immersed in the finance industry-with a variety of loan solutions, credit cards, patient financing, bank programs, and collections services, which have helped BHG become one of the leading providers of finance solutions.

With over 20 years in business, we have the stability of an established company with the speed and agility of a startup, where ingenuity and risk-taking are encouraged, and every employee has the opportunity to learn, grow and thrive.

You are a motivated Client Services professional who is passionate about delivering an exceptional client experience. As a Client Services Specialist, you excel at multitasking, pipeline management, active listening, and have experience leveraging technology while maintaining a personal touch. You are a focused, no quit, A+ player and thrive in a fast-paced environment where you can work with teammates that will match your drive and grit.
***Work schedule: Monday through Friday - 12-9pm EST***
What you'll do Provide in-depth support and solutions to BHG customers Communicate with customer through various channels Become a subject matter expert on BHG solutions & products Enter records of customer calls, interactions and inquires via a CRM system Build strong working relationships with customers and internal stakeholders Communicate with internal departments as needed
What you'll need Associates degree preferred or related work experience 2-3 years of customer service experience in a high-volume phone environment Ability to work Monday through Friday, 12-9pm ESTCritical thinking and exceptional communication skills Ability to work in a fast-paced environment Ability to work independently Navigate through various different software systems
Life at BHG
At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the wellbeing and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.

Why You Should Join BHG
We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work certified. Some of the benefits you can expect when you join BHG include:

· 100% coverage of monthly health insurance premiums
· Competitive PTO and vacation policies
· Company 401(k) plan with employer contributions after one year
· On-site gym access and memberships, with personal trainers, and certified nutritionists on staff
· Company-sponsored training and certification opportunities
· Monthly award ceremonies where top achievers are celebrated and receive additional bonuses
· Ongoing volunteer opportunities to give back to the community through our BHG Cares program

If you're ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!

** All Remote employees at BHG Financial are required to work within the United States of America.

BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

#LI-Remote

BAYADA Home Health Care has an immediate opening for a Client Services Scheduler in our Marlborough, MA Home Care Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Scheduler could be the position for you!
Why choose Bayada?

* Forbes 2020 Best Places to Work for Women!
* Glassdoor Best Places to Work in 2018 and 2019!
* AMAZING culture with strong employee values and recognition.
* Small teams at a local offices with patient centered environment.
* Paid Weekly.
* Monday - Friday 8:30AM - 5PM schedule, no weekends!!
* Great PTO (30+ days) including paid holiday, vacation and sick leave.
* Vision, dental and medical health plans.

Primary Responsibilities:

* Provide superior customer service and quality home care.
* Focus on coordination of client services and emergent scheduling issues.
* Manage a caseload of clients while proactively growing it.
* Build lasting relationships with clients, referral sources, payors and community organizations.
* Develop strong, communicative relationships with the office and field staff.
* Maintain effective fiscal management of client caseload.
* Partner with office staff to provide supervision and support to field employees.

Qualifications:

* High school diploma required.
* Prior medical office or healthcare experience required.
* Ambition to grow and advance beyond current position.
* Strong computer skills required - prior experience with electronic medical records is a plus.
* Excellent communication and interpersonal skills.

Sponsor-Office/sponsorota

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.