How To Become A Client Services Consultant: What It Is and Career Path

What is a client services consultant and how to become one

Updated January 8, 2025

4 min read

Client services consultants spend a lot of time answering phone calls and talking to clients about their company's products or services. In addition to answering inquiries, they find ways to provide input and make product or service recommendations based on the needs of the client. They are also responsible for receiving orders from clients and collecting their personal details, such as name, address, telephone number, and payment system.

Client services consultants are typically expected to log all client communications and enter details on a computer to ensure that all documents are correct and up-to-date. They use their understanding of customer service to manage demanding clients to ensure that every client has a positive experience. If the clients cannot be satisfied, the client can be referred to the proper individual or agency.

The minimum educational qualification for client services consultants, including contractors, is a high school diploma or similar. However, there has been a growing number of employers that seek applicants with an associate or a bachelor's degree. Companies offering goods or services in a particular industry may choose to work with candidates who have a degree in a similar subject. For example, businesses in the science industry may favor those with a degree in biology or chemistry.

ScoreClient Services ConsultantUS Average

Salary

5.2

Avg. Salary $66,671

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.6

Race

American Indian and Alaska Native 0.67%

Asian 7.52%

Black or African American 13.00%

Hispanic or Latino 18.37%

Unknown 5.41%

White 55.03%

Gender

female 52.09%

male 47.91%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a client services consultant

Explore client services consultant education requirements

Most common client services consultant degrees

Bachelor's

71.8 %

Master's

11.3 %

Associate

11.2 %

Start to develop specific client services consultant skills

Skills	Percentages
Customer Service	76.67%
HR	1.71%
Project Management	1.35%
Payroll	1.33%
Client Service	1.17%

Complete relevant client services consultant training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New client services consultants learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a client services consultant based on U.S. Bureau of Labor Statistics data and data from real client services consultant resumes.

Research client services consultant duties and responsibilities

Manage 100+ clients every 4 weeks and engage in their advertising campaigns using 3 CRM systems.
Explain all the necessary features and benefits of owning a BMW to ensure individual sales are achieve.
Manage, document and track daily all technical inquiries using Salesforce.com.
Work with technical support as needed to effectively troubleshoot, analyze and resolve a client's concern and/or inquiry.

Prepare your client services consultant resume

When your background is strong enough, you can start writing your client services consultant resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a client services consultant resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable client services consultant resume templates

Build a professional client services consultant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your client services consultant resume.