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The differences between client services consultants and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services consultant and a customer service consultant. Additionally, a client services consultant has an average salary of $66,671, which is higher than the $37,471 average annual salary of a customer service consultant.
The top three skills for a client services consultant include customer service, HR and project management. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Client Services Consultant | Customer Service Consultant | |
| Yearly salary | $66,671 | $37,471 |
| Hourly rate | $32.05 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 258,107 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client services consultant's role is to establish positive client relationships through efficient customer service assistance. Their responsibilities typically revolve around interacting with clients to identify their needs, answer inquiries, and handle issues and complaints, resolving them promptly and efficiently. There are also instances where they must offer products and services to secure sales, process payments, and perform calls and correspondence. Aside from liaising with clients, they must also perform clerical tasks, all while adhering to the company's policies and regulations.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Client services consultants and customer service consultants have different pay scales, as shown below.
| Client Services Consultant | Customer Service Consultant | |
| Average salary | $66,671 | $37,471 |
| Salary range | Between $40,000 And $109,000 | Between $20,000 And $68,000 |
| Highest paying City | Uniondale, NY | Hartford, CT |
| Highest paying state | New York | Connecticut |
| Best paying company | Control Risks | Accenture |
| Best paying industry | Technology | Technology |
There are a few differences between a client services consultant and a customer service consultant in terms of educational background:
| Client Services Consultant | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client services consultants' and customer service consultants' demographics:
| Client Services Consultant | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 47.9% Female, 52.1% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 13.0% Unknown, 5.4% Hispanic or Latino, 18.4% Asian, 7.5% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |