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The differences between client services consultants and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services consultant and a service center representative. Additionally, a client services consultant has an average salary of $66,671, which is higher than the $33,420 average annual salary of a service center representative.
The top three skills for a client services consultant include customer service, HR and project management. The most important skills for a service center representative are patients, HR, and customer calls.
| Client Services Consultant | Service Center Representative | |
| Yearly salary | $66,671 | $33,420 |
| Hourly rate | $32.05 | $16.07 |
| Growth rate | -4% | -4% |
| Number of jobs | 258,107 | 196,101 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 56% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client services consultant's role is to establish positive client relationships through efficient customer service assistance. Their responsibilities typically revolve around interacting with clients to identify their needs, answer inquiries, and handle issues and complaints, resolving them promptly and efficiently. There are also instances where they must offer products and services to secure sales, process payments, and perform calls and correspondence. Aside from liaising with clients, they must also perform clerical tasks, all while adhering to the company's policies and regulations.
A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.
Client services consultants and service center representatives have different pay scales, as shown below.
| Client Services Consultant | Service Center Representative | |
| Average salary | $66,671 | $33,420 |
| Salary range | Between $40,000 And $109,000 | Between $26,000 And $41,000 |
| Highest paying City | Uniondale, NY | Alameda, CA |
| Highest paying state | New York | California |
| Best paying company | Control Risks | Cisco |
| Best paying industry | Technology | Insurance |
There are a few differences between a client services consultant and a service center representative in terms of educational background:
| Client Services Consultant | Service Center Representative | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client services consultants' and service center representatives' demographics:
| Client Services Consultant | Service Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 47.9% Female, 52.1% | Male, 30.6% Female, 69.4% |
| Race ratio | Black or African American, 13.0% Unknown, 5.4% Hispanic or Latino, 18.4% Asian, 7.5% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |