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Client services consultant skills for your resume and career

Updated January 8, 2025

6 min read

Client services consultant example skills

Below we've compiled a list of the most critical client services consultant skills. We ranked the top skills for client services consultants based on the percentage of resumes they appeared on. For example, 76.7% of client services consultant resumes contained customer service as a skill. Continue reading to find out what skills a client services consultant needs to be successful in the workplace.

15 client services consultant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how client services consultants use customer service:

Team oriented providing strong solutions with inventory, returns/exchanges, any cash/credit transactions and quality customer service to reduce security risks.
Work independently to support/manage critical customer service functions and serves as consultative liaison for both internal & external customers.

2. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how client services consultants use hr:

Provided HR support to Directors/Division Vice Presidents
Conducted meetings with clients to provide guidance on HR Enterprise upgrades, various payroll consolidation projects, and year-end activities.

3. Project Management

Here's how client services consultants use project management:

Project management - Information Builders methodology 8.
Conducted client organizational development project management conferences.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how client services consultants use payroll:

Conduct terminations for PRO Unlimited payroll workers and complete off-boarding paperwork including exit interviews.
Developed Functional design documents for Payroll for Non-Represented, Represented and Retiree population.

5. Client Service

Here's how client services consultants use client service:

Selected to train and mentor new Client Service Consultants due to ability to explain essential functions in an easily understandable way.
Maintained open and consistent communication with multiple departments to facilitate the resolution of client service requests, issues or escalations.

6. Client Satisfaction

Here's how client services consultants use client satisfaction:

Manage and monitor client satisfaction, and recommend appropriate strategies, tactics and operational initiatives to continuously enhance client satisfaction.
Provide complete operations support to four financial representatives in a proficient and professional approach focused on client satisfaction.

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7. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how client services consultants use phone calls:

Educated members and/or providers via inbound telephone calls on benefits and referral protocol as it relates to their contract.
Provided enrollment information, handled subscriber inquiries via correspondence and/or telephone calls, and resolved issues as needed.

8. Customer Satisfaction

Here's how client services consultants use customer satisfaction:

Increased customer satisfaction by managing multiple high-profile clients by providing remote and on-site operational reviews and issue resolution activities.
Full knowledge of relocation business required to understand customer needs and maintain customer satisfaction.

9. PowerPoint

Here's how client services consultants use powerpoint:

Created strategic legacy initiatives presentation on PowerPoint that the President used to update Board of Directors.
Utilized MS Word, MS Excel and MS PowerPoint to provide reports and make presentations to clients and management.

10. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how client services consultants use account management:

Secured new customers and independently provided expert account management and client servicing for highly complex accounts.
Turned around unprofitable account into profitable account in one month through superior account management.

11. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how client services consultants use troubleshoot:

Provide customer support by shadowing user sessions to troubleshoot basic connectivity tech issues and escalate larger issues to IT.
Worked with technical support as needed to effectively troubleshoot, analyze and resolve a client's concern and/or inquiry.

12. Client Facing

Here's how client services consultants use client facing:

Contacted clients via client facing or telephone to obtain required information for application completion.
Assist operation managers with implementation of new procedures or systems in order to provide client facing perspective or communication

13. Client Support

Client Support refers to any assistance offered to a client regarding problems with the services or products of a company. This is often seen in technology companies where users have difficulty using an updated web browser or application. This support requires a great deal of patience and effective communication as many clients may have difficulty understanding various aspects of the technological product or service.

Here's how client services consultants use client support:

Train call center agent new hires to provide client support for systems and servicing of multiple portfolios.
Maintained client relationships, hosted meetings, and coordinated resources to provide an excellent client support experience.

14. Customer Inquiries

Here's how client services consultants use customer inquiries:

Ensured that enrollment applications were processed expeditiously ensuring that customer inquiries were responded to appropriately.
Provided day to day servicing and resolution for customer inquiries timely and efficiently.

15. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how client services consultants use sla:

Group attained perfect SLA achievement during the last twelve months of contract resulting in total payments of $45,000 to Dendrite.
Interviewed, selected and managed resources to ensure operations meet SLA standards, delivery schedules and budgetary constraints.

5 Client Services Consultant resume examples

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List of client services consultant skills to add to your resume

The most important skills for a client services consultant resume and required skills for a client services consultant to have include:

Customer Service
HR
Project Management
Payroll
Client Service
Client Satisfaction
Phone Calls
Customer Satisfaction
PowerPoint
Account Management
Troubleshoot
Client Facing
Client Support
Customer Inquiries
SLA
QA
Problem Resolution

Support Services
Data Entry
Business Processes
Client Expectations
Technical Support
Process Improvement
Client Relations
Customer Calls
ADP
Issue Resolution
External Clients
National Accounts
Client Issues
Client Accounts
Business Development
Training Sessions
Client Inquiries

Data Analysis
Metlife
Customer Issues
Customer Support
RFP
Client Retention
VMS
SME
Inbound Calls
Product Development
Technical Issues
SQL Server
Outbound Calls
Windows
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Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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