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Top 50 Client Services Consultant Skills

Below we've compiled a list of the most important skills for a Client Services Consultant. We ranked the top skills based on the percentage of Client Services Consultant resumes they appeared on. For example, 11.5% of Client Services Consultant resumes contained Customer Service as a skill. Let's find out what skills a Client Services Consultant actually needs in order to be successful in the workplace.

These are the most important skills for a Client Services Consultant:

1. Customer Service

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high Demand
Here's how Customer Service is used in Client Services Consultant jobs:
  • Team oriented providing strong solutions with inventory, returns/exchanges, any cash/credit transactions and quality customer service to reduce security risks.
  • Updated and maintained all confidential personnel information in system and provided a high level of professional customer service.
  • Provided outstanding customer service to VIP and Premiere corporate clients relocating both domestically and internationally.
  • Researched customer service issues and discrepancies within all operational areas.
  • Required competencies were customer service, communication and organizational skills.
  • Received several awards for excellent customer service provided.
  • Provide timely and accurate service in all aspects including claims, correspondence and customer service to ensure high quality customer satisfaction.
  • Offered customer service to tanning customers visiting or calling in, sold tanning services and related lotions & merchandise.
  • Provide excellent customer service to Bank One customers with commercial checking, savings, and loan accounts.
  • Receive 100% customer service awards for providing services to client as outlined in contractual agreement.
  • Provided first and second level customer service for both vendors and end-users of the product.
  • Monitor the quality & progress of their work and maintain high-level of customer service.
  • Supervised, trained and coached 10-30 FTE Customer Service Representatives in call center environment.
  • Provide administrative and customer service to various companies throughout the US.
  • Process transactions as well as provide quality customer service for clients.
  • Trained multiple customer service consultants on several systems and banking products.
  • Managed customer service and web services teams.
  • Operated in a call center servicing Universal and Variable Life Contracts Developed strong relationships with internal partners providing seamless customer service.
  • Exceeded customer service objectives through daily communication with clients, monthly quality reviews, quarterly goal meetings and annual reviews.
  • Provide bilingual customer service, manage and deliver E*Value, an internet-based software solution to various healthcare education fields.

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6 Customer Service Jobs

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2. Client Relationships

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high Demand
Here's how Client Relationships is used in Client Services Consultant jobs:
  • Managed client relationships with affluent pension participants across all retirement products and services focusing on growing and retaining assets.
  • Managed approximately 20 key client relationships within the Capital Markets division of Federated's Cash Management Services group.
  • Worked closely with Management to strengthen client relationships and developed innovative approached to improve service efficiency.
  • Managed full-cycle client relationships and projects from initial training and implementation through duration of contract.
  • Maintained strong client relationships and client retention by consistently meeting client expectations.
  • Developed new and expanded existing mass affluent and business client relationships.
  • Solidified client relationships through customer service.
  • Managed client relationships and communications.
  • Utilized my strong communications skills to manage client relationships, work under pressure, and solve problems.
  • Utilized strong communication skills, built external client relationships, supporting difficult transactions on complex client portfolios.
  • Maintained client relationships, hosted meetings, and coordinated resources to provide an excellent client support experience.
  • Build client relationships, serve as consultant on maximizing product efficiency and addressing product & services concerns.
  • Managed and maintained strong client relationships with 100+ institutional clients across Europe and the US.
  • Managed all current client relationships while identifying and pursuing new business opportunities and service lines.
  • Uncover hidden needs, create business referrals, and develop client relationships.
  • Managed all high value and high exposure client relationships.
  • Developed and maintained client relationships throughout the U.S.
  • Drive portfolio profitability, client renewals, competitor take-aways, account expansion, overall satisfaction, and client relationships.
  • Established and maintained client relationships nationwide with SunGard s proprietary iWorks investment insurance software.
  • Managed overall client relationships by acting as the point of contact for Brassring and Onboard clients.

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1 Client Relationships Jobs

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3. Financial Advisor

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high Demand
Here's how Financial Advisor is used in Client Services Consultant jobs:
  • Ensured a positive client experience and strengthened the financial advisor-client relationship.
  • Provided systems navigation support and product knowledge assistance to financial advisors.
  • Provided system consultations to financial advisors, and facilitated escalated issues.
  • Service financial advisors and assistants with navigating various system applications.
  • Provided extensive customer service to financial advisors' investment clientele.
  • Support Financial Advisors providing general education as well as escalated support for all products on the Lending and Banking Services platform.
  • Promoted to collaborate with internal and external wholesalers to provide best in class service to financial advisors.
  • Add value to 3rd party financial advisors through both broad and specific product and market knowledge.
  • Answer inbound phone calls from Online Brokerage clients, financial advisors, branches and support staff.
  • Provide online assistance to Financial Advisors associated with Wells Fargo and other affiliated FCC clearing firms.
  • Communicated and articulated firm s investment strategies, themes and market outlook to financial advisors.
  • Provide back up support to financial advisors in the field, and to their customers.
  • Provide assistance to bankers and financial advisors in a call center environment.
  • Calculate RMD and supply IRA distribution information to Bankers and Financial Advisors.
  • Coach and train Financial Advisors and their support staff on our platform.
  • Provide support for online brokerage clients, financial advisors and support staff.
  • Deliver support to bankers and financial advisors as they service their clients.
  • Report creator for clients and financial advisors.
  • Focused on building and maintaining relationships with JHFN financial advisors and clients while improving business processes by streamlining and automating procedures.
  • Contract Assignment) Assisted Online Brokerage clients, financial advisors, branches and support staff.

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4. Client Service

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high Demand
Here's how Client Service is used in Client Services Consultant jobs:
  • Managed client service for 3 to 5 large clients simultaneously, including administrative support and business needs consultations.
  • Assisted with OTC & ICT Special Project for the Documentation and Client Services departments for Federal Reserve Compliance.
  • Performed team lead responsibilities to Client Service Consultants by mentoring, training and responding to their questions.
  • Recruited by Managing Director and Regional Director to convert from consultant to internal Director of Client Services.
  • Assisted the Director of Client Services to ensure delivery of services as promised to the client.
  • Created reusable templates for Client Services Continuous Planning Group's roles, activities, and processes.
  • Provide superior client service leadership through exceptional management of all aspects of content delivery for client.
  • Provide a high level of integrated service internally to the Private Client Services group.
  • Introduced an agile approach to client service via telephone and e-mail communications.
  • Improved overall staff proficiency on the accounting system and Client Service Workstation.
  • Manage a team of five Client Services Consultants and twelve sales reps.
  • Created a training regimen for new Client Service Consultants within the company.
  • Led Client Services team in commission-able sales in 2006 & 2007.
  • Served in multiple client service consulting roles during tough economic climate.
  • Mentored client services specialists and worked closely with other leaders.
  • Ensured client satisfaction as an ongoing client service contact.
  • Provided excellent client service while complying with program integrity.
  • Implemented performance standards and metrics for Client Services.
  • Liaisoned client service issues to resolution regarding eligibility, billing, contracts, reporting, and claims.
  • Designed and facilitated team building trainings for the Client Services Department.

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8 Client Service Jobs

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5. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Client Services Consultant jobs:
  • Examine complex and high risk transactions to ensure compliance with corporate and government regulations (OCC & NSS).
  • Conduct internal audits to ensure compliance with Patriot Act, Know-Your-Customer and Banking Secrecy Act requirements.
  • Required in-depth knowledge and understanding of the product to ensure compliance and client satisfaction.
  • Updated and simplified legal department forms to ensure compliance.
  • Review and monitor 3rd party vendor procedures and practices to ensure compliance with regulatory requirements and company standards.

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1 Ensure Compliance Jobs

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6. Technical Support

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high Demand
Here's how Technical Support is used in Client Services Consultant jobs:
  • Worked with internal technical support, various production departments and additional service hubs as needed to identify a resolution.
  • Interacted with financial institutions, corporations and broker-dealers to provided product and technical support for derivatives system.
  • Performed technical support and provided technical advice for end-users.
  • Provided Tier 1-3 technical support via telephone/on-site.
  • Provide a complex variety of support services in account management, operations, documentation, customer service and technical support.
  • Worked with technical support as needed to effectively troubleshoot, analyze and resolve a client's concern and/or inquiry.
  • Direct customer interaction for special event with technical support & escalation in case of outage or events.
  • Help customers with online access, technical support, problem solving, website navigation, etc.
  • Maintain information repository on each client for both Executive review and technical support team knowledge.
  • Provided support for treasury management products (including web applications and technical support).
  • Assist with basic online access set up, technical support, and problem resolution.
  • Created and implemented sales processes and was liaison for sales operations with technical support.
  • Served as operating system expert, providing technical support for clients and associates.
  • Provided technical support and consulting for radio stations all over the world.
  • Provided technical support, problem solving and site navigation support.
  • Provided 1st line technical support with AdPalzprogram interface.
  • Provided technical support of our website.
  • Advised landowner on hillside and streambank erosion causes, possible solutions, and sources of funding and technical support.
  • Provided pre-sales support, plus technical support as well as quality assurance testing for new product releases.
  • Provided technical support for core portfolio and accounting systems (domestic, multicurrency and custom client configurations).

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1 Technical Support Jobs

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7. Data Entry

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high Demand
Here's how Data Entry is used in Client Services Consultant jobs:
  • Perform administrative tasks and data entry of confidential information from the customer.
  • Resolved billing questions and disputes, initiated customer calls, and performed data entry.
  • Performed data entry, accounts receivables, and assisted with accounts payable.
  • Performed data entry on each account.

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3 Data Entry Jobs

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8. New Clients

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high Demand
Here's how New Clients is used in Client Services Consultant jobs:
  • Program Management responsibilities for metro-Atlanta clients included attending account meetings, on-boarding new clients, and providing quarterly and annual reporting.
  • Job responsibilities included implementation of new clients, software training (on-site and off), and providing tech support.
  • Organized company projects, trained new clients on our system, and consulted existing clients on best practices.
  • Consulted with current and new clients on mutual funds, security funds and foreign currency banking transactions.
  • Created forms and checklists on procedures of sending and receiving re-enrollment of existing clients and new clients.
  • Conducted plan administration meetings with new clients to familiarize them with One America processes and procedures.
  • Led the development of a knowledge management system and provided introductory training for new clients.
  • Provided training for new clients on the use of company specific software.
  • Prepared Administrative Kits and created procedural guide to distribute to new clients.
  • Provided instruction and information to create new clients in the AS400 system.
  • Signed up new clients and focused on retention of existing clients.
  • Implement new clients for COBRA insurance while maintaining current client accounts.
  • Provided customer service to new clients about their credit reports.
  • Introduced new clients to today's Accounts Receivables strategies.
  • Assisted new clients in acclimating to the software.
  • Acquired new clients through cold calling and prospecting.
  • Train new clients on use of software.
  • Helped new clients navigate signage and placement.
  • Facilitated the Onboarding of new clients to the firm, through the advisement of required documentations.
  • Plan and put together social events Developing methods to establish new clients .

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9. Account Management

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high Demand
Here's how Account Management is used in Client Services Consultant jobs:
  • Secured new customers and independently provided expert account management and client servicing for highly complex accounts.
  • Turned around unprofitable account into profitable account in one month through superior account management.
  • Provided account management and client servicing for assigned corporate accounts.
  • Performed project and account management and oversight.
  • Direct account management responsibilities for several accounts.
  • Managed a full cycle recruiting desk to include Business Development, Account Management and recruiting activities.
  • Served as information resource to customers, sales support, marketing, and account management.
  • Introduced and trained customers on web based account management tools as well as emerging technologies.
  • Handled over 1.5 Million in Account Management, as well as acquiring new business.
  • Exceeded my account management, growth, and retention efforts.
  • Account management and administrative lead for National Account clients.
  • Account Management of Consumer Health Benefits i.e.
  • Account management of 4 clients.
  • Lead scheduled meetings with clients and training partners.Account Management.

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10. Process Improvement

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high Demand
Here's how Process Improvement is used in Client Services Consultant jobs:
  • Created and implemented process improvements for a standardized communications development and process flow between cross-functional project teams.
  • Performed strategic business planning which included organization structure, business development, and process improvements.
  • Work with internal and external partners to identify and implement efficiency and process improvement strategies.
  • Developed supplier scorecards and led supplier review meetings to guarantee continuous joint process improvement.
  • Reviewed current processes and made recommendations for process improvements and increased productivity.
  • Analyze data/trends to recommend solutions and process improvements internally and externally.
  • Provided process improvements and took on additional responsibilities where needed.
  • Process Improvement and Automation Liaison for all specialized projects.
  • Led and implemented a cross-functional process improvement initiative.
  • Develop and implement process improvements including vendor forums for staffing suppliers and quarterly road show training for client managers.
  • Collaborated with Ninth House leadership and learning process improvement projects to increase services margins especially with new client projects.
  • Understand and support root cause, trend and gap analysis to include the recommendation of process improvement initiatives.
  • Explore and implement process improvements in daily work flow.
  • Accelerated service level agreement thru automated process improvements using Excel expertise, increasing customer satisfaction to 90%
  • Developed and implemented the Client Advisor Process improvement initiative.
  • Work with leadership team in creating workflow processes & a member of change council that supports and collaborate on process improvements.
  • Participate in process improvement initiatives throughout the sales cycle and, where relevant, impacting HealthPartners internal data integrity.
  • Negotiated, wrote and managed contracts to ensure on-going and sustainable savings and process improvements.
  • Provide consulting and recommend process improvements to ensure clients' Brassring and Onboard is an optimized recruitment and onboard solution.

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2 Process Improvement Jobs

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11. Project Management

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high Demand
Here's how Project Management is used in Client Services Consultant jobs:
  • Apply dynamic strategic planning, prioritization, and project management skills toward consistently achieving critical deadlines while maintaining high quality standards.
  • Project management - Information Builders methodology 8.
  • Conducted client organizational development project management conferences.
  • Project management responsibilities to include leading smaller, low risk projects and managing all activities involved in the project.
  • Project management approach, utilizing resources in Risk Management, Underwriting, Compliance, Wellness, and IT.
  • Project Management: Project Planning, execution and control and communication with all stake holders.
  • Manage POS content delivery, monthly reporting, and database project management across business divisions.
  • Project management for online/mixed mode market research (Average workload: 30-40 projects concurrently).
  • Provided support to Sales, HR, account management, and project management.
  • Provided guidance to clients on project management and utilization of Cataphora technology to support client matters.
  • Implemented and developed software training materials and project management timelines for each department.
  • Handle project management.For a number of different portfolios.
  • Directed multi project management programs.
  • Project Management Consulted with clients' legal and litigation support teams on the appropriate product offerings for project goals and deadlines.
  • Served as account manager, overseeing project management tasks, resolving issues to improve workflow while providing optimal client services.
  • Completed MetLife's "Yellow Scarf" project management training.

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2 Project Management Jobs

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12. Phone Calls

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high Demand
Here's how Phone Calls is used in Client Services Consultant jobs:
  • Educated members and/or providers via inbound telephone calls on benefits and referral protocol as it relates to their contract.
  • Provided enrollment information, handled subscriber inquiries via correspondence and/or telephone calls, and resolved issues as needed.
  • Answer inbound telephone calls, interact with internal and external clients to provide an outstanding customer experience.
  • Elevated phone calls from fellow reps, commission issues and system issues.
  • Delivered exemplary service via inbound phone calls from internal and external clients.
  • Maintain communication through emails and phone calls with clients.
  • Monitor phone calls to adhere to quality standards.
  • Answer phone calls, emails and written correspondence.
  • Answered customer's incoming phone calls.
  • Located additional assets during the phone calls; convinced clients and prospective clients to move their assets to TD Ameritrade.
  • Lead Supplier management activities including Supplier Forums, Scorecards, recruiting phone calls with hiring managers etc.
  • Answered customers incoming phone calls Assisted WF customers with missing paperwork requirements and error's.
  • Work with customers via inbound phone calls Serving as product expert.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Assisted clients via incoming phone calls Answered questions and performed transactions Problem solved in a fast paced environment

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13. SQL

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high Demand
Here's how SQL is used in Client Services Consultant jobs:
  • Developed and maintained disaster recovery procedures, maintained scripts used for SQL Server maintenance.
  • Report Auto-Printing Application- Web-based automated reporting system for all systems, based on SQL Server Reporting Services and SQL Job Agent.
  • Coordinated implementation of fixes and enhancements including SSRS for SQL Server in support of business objectives in conjunction with release schedule.
  • Designed using a 3-tier architecture model and implemented with C#, ASP.NET, and SQL Server.
  • Performed manual regression testing, integration testing and back-end database testing, using SQL.
  • Designed and Developed the Cubes/ Dimensions in Analysis Server using SQL Server BI Studio.
  • Utilized Crystal Reports and SQL Server Reporting Services (SSRS) for report writing.
  • Developed SQL based utility software for synchronizing databases from updates via mag tape.
  • Developed various IVR applications using Edify Electronic Workforce, C++, and SQL.
  • Planned and executed of SQL Server service pack releases and version upgrades.
  • Configured/Debugged/Upgraded Platinum and MS SQL Server on Windows NT.
  • Tune all Oracle instance components including SQL and PL/SQL.
  • Design & development (PL/SQL programs).
  • Coded and debugging VB, PL/SQL and C++.
  • Worked closely in monitoring performance of SQL Servers in a highly transactional environment.
  • Utilize skills involving business intelligence, data analysis, information visualization, Javascript, HTML/CSS, and SQL.
  • Developed Winforms based utilities to convert SQL databases from previous software release format to new release format.
  • Designed, developed, and tested dynamic reports using Microsoft SQL Reporting Services.
  • Utilized SQL*Loader to load and populate the Kronos database.
  • Refactored SQL database for efficiency and scalability, and best practices for Entity Framework.

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14. High NET

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high Demand
Here's how High NET is used in Client Services Consultant jobs:
  • Delivered superior quality advice, consultation and quality customer service to high net worth clients.
  • Add value to high net worth clients by understanding client needs and strategic direction.
  • Point of contact for high net worth private clients and corresponding business managers.
  • Acquired and advised high net worth clients on their investment portfolios.
  • Developed maintained relationships with high net worth clients.
  • Serviced ultra high net worth clients.
  • Provide white glove client service to high net worth clients and ML Financial advisors.

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15. HR

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average Demand
Here's how HR is used in Client Services Consultant jobs:
  • Facilitate delivery of major developmental initiatives including assessment of requirements through to implementation and testing of solutions.
  • Increased longitudinal prescription data usage to three additional GlaxoSmithKline brands producing $90,000 in additional revenue.
  • Administer internal customer relationship information at the project level through efficient project documentation.
  • Maintain specification documents throughout the development cycle.
  • Provide front end user support for campus community; predominantly via phone but also through email and walk-in.
  • Manage testing from Developer Integration Testing through regression testing to reduce cycle time and increase testing productivity.
  • Lead a team of four through blueprinting process for the HCM Personnel Administration and Benefits modules.
  • Experience of payroll and HR for all different types of companies from small to medium organizations.
  • Implemented core HRMS and Oracle Standard Benefits gathering design specifications and requirements from internal staff.
  • Managed all client inquiries through phone calls and emails to ensure appropriate assistance and routing.
  • Communicate project updates and status in a responsive and consultative manner throughout project field.
  • Supervised three client service teams responsible for generating $31 million in annual revenues.
  • Sell EMR package and provide support to facilities and medical practices throughout Tennessee.
  • Implemented employee, manager, and HR Manager self service for 1500 employees.
  • Provide accurate information quickly and followed through on commitments made to customers.
  • Created custom reports in Discoverer for HR and Payroll.
  • Responded to member reimbursement questions and claims payment inquiries through claim-specific member and healthcare provider correspondence.
  • Serve as subject matter expert for HR managers and employers and as a liaison between employees, carriers and providers.
  • Provided account management to clients within the Advisor Network through extensive daily support and interaction.
  • Processed invoice auditing, trouble ticket resolution, and order tracking from pre-sale through installation.

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4 HR Jobs

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16. Training Programs

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average Demand
Here's how Training Programs is used in Client Services Consultant jobs:
  • Pursue continuing education and training programs to continue professional development.
  • Completed multiple intensive customer service training programs.
  • Develop training programs where necessary.
  • Develop, schedule and conduct training programs geared to end users.
  • Created training programs for in-house staff.
  • Perform on site process reviews/recommendations to executive teams and companywide training programs.

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17. Business Development

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average Demand
Here's how Business Development is used in Client Services Consultant jobs:
  • Presented cost-effective marketing and sales solutions to key decision-makers by utilizing business development skills to identify business.
  • Provided second level support to Consultants and business development managers.
  • Facilitated business development discussions and new recruiting strategies.
  • Identify opportunities for new business development.
  • Update weekly activity report, quarterly business development plans, account mapping and other internal metrics on a regular basis.
  • Played multiple roles, recruiter, business development and client servicing to establish the new feeder center at Chandigarh.
  • Managed the business development for the South West from an office located in Phoenix, AZ.
  • Conducted all marketing, sales and business development activities for the Virginia territory.
  • Engage in and lead Business Development activities.
  • Steered company's business development strategy and direction by investigating and recommending viable industry verticals for pursuit.
  • Recruited to lead new business development efforts covering the Onondaga, Oneida, and Herkimer Counties.
  • Establish onsite awareness of important business developments or changes that the client is experiencing.

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1 Business Development Jobs

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18. Special Projects

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average Demand
Here's how Special Projects is used in Client Services Consultant jobs:
  • Selected to participate in special projects to develop procedures and policies to enhance money movement activities.
  • Participated in special projects with Health & Welfare Service of all benefit deductions and employer paid benefits for clients.
  • Supported SPE Finance and SPE Corp Reporting special projects involving GL mapping and report automation.
  • Served as liaison with assigned business areas and/or outside vendors regarding special projects /requests.
  • Complete various special projects as needed or requested by the Account Manager and Supervisor.
  • Assisted with the preparation of special projects, Fashion Shows, and various events.
  • Attracted new clientele and added modules to existing client accounts and special projects.
  • Research for phone unit, handle and maintain detail research and special projects.
  • Appointed lead on majority of data modeling engagements and other special projects.
  • Participate in special projects as needed, including client presentation and training.
  • Assisted client with monthly close and special projects as assigned.
  • Involved in special projects and other regional initiatives.
  • Participate in special projects as needed.
  • Participate in special projects or be selected to participate based on subject matterexpertise.
  • Group Premium Administration Escalated Issues Resolution, Auxiliary Training, Department Liaison, Special Projects, Trending Issues
  • Conducted special projects, Power Point presentations, training, manuals, and webinar sessions.

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19. External Customers

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average Demand
Here's how External Customers is used in Client Services Consultant jobs:
  • Work independently to support/manage critical customer service functions and serves as consultative liaison for both internal & external customers.
  • Prepared Administrative Service summaries, renewal recommendations and year-end financial reports for External Customers including consultant/brokers.
  • Developed and provided customized reporting to internal and external customers and constituents.
  • Developed relationships between internal and external customers.
  • Delivered high level service to internal and external customers, responding to quires, complaints and policy changes.
  • Provided exceptional customer service to both internal and external customers, health care providers and employer groups.
  • Managed staff of five to Drive Top Block Service to all internal and external customers.
  • Provided timely, accurate, top-tier service to external customers.

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20. ADP

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average Demand
Here's how ADP is used in Client Services Consultant jobs:
  • Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
  • Shared best practices of ADP culture and policies as benchmark for new employees, management, and local teams.
  • Provide technical application support to clients with many versions of ADP's products and other features utilized by clients.
  • Researched and resolved money movement and tax issues through available resources minimizing financial risk to ADP.
  • Coordinate key discussions with internal ADP partners to deliver a seamless OneADP experience for the client.
  • Provide timely tax filing documents and guide on how to find them via ADP software systems.
  • Work proactively with clients to provide information, best practices and training on ADP solutions.
  • Develop and build relationships with clients to gain trust and a positive experience with ADP.
  • Acted as a liaison for clients with all other ADP departments and products.
  • Serve as an expert to customers supporting ADP's most complex products/technologies.
  • Support clients with all payroll and ADP-related questions and troubleshoot issues.
  • Provide detailed information of services and products offered by ADP.
  • Serve as a consultant in servicing ADP's payroll products/technologies.
  • Educate and train clients on ADP products and services.
  • Aided in APA Chapter meeting held at ADP.
  • Work with programs such as SAP, ADP payroll, and other tax systems.
  • Use ADP Autopay to make any additions and/or modifications per the client's request.
  • Understand and adapt to ADPs ongoing product and technology developments.
  • Promoted cost savings of eliminating CD-ROMs and paper output to clients as leader of the ADP "Go Green" initiative.
  • Key Contributions: Recognized as "Team Champion" for successful implementation of ADP Tax and Banking Portal.

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21. Business Requirements

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Here's how Business Requirements is used in Client Services Consultant jobs:
  • Facilitated process mapping and improvements related to revenue enhancements and new business; developed business requirements documents by functional area.
  • Applied client-facing perspective and consolidated business requirements, detailed real-time transactions and future functions.
  • Researched, compiled, and communicated business requirements for product enhancements.
  • Translate business requirements and product specifications into data requirements.
  • Translated business requirements into test cases, test scenarios, test scripts in HP Quality Center.
  • Established and maintained on-going relationships with potential client prospects; including analysis of user business requirements and system functionality.
  • Defined business requirements, coordinated resources, monitored timelines, and initiated project planning.
  • Conducted requirements definition strategies to shorten business requirements definition process to fit a 6-month window and enhance throughput.

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22. Support Services

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Here's how Support Services is used in Client Services Consultant jobs:
  • Provide Level 2 support services for distributed computing environment including desktop and mid-tier computing.
  • Provided quality assurance/product support services to over 200 client financial institutions across the US.
  • Provided client support services in a timely, accurate, and professional manner.
  • Led efforts to build Client Support Services' organizational capabilities and knowledge base.
  • Promote and provide additional support services as indicated or per client request.

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23. Client Issues

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average Demand
Here's how Client Issues is used in Client Services Consultant jobs:
  • Researched client issues and provided timely resolution.
  • Conduct information gathering, report generation and trouble shooting in resolving an average of 72 complex client issues per week.
  • Handle high volume and broad range of trading, operation and investment inquiries to resolve complex client issues.
  • Coordinate with internal functional areas to create seamless single point of contact, while resolving client issues.
  • Collaborate with internal teams on any complex client issues and work to effectively resolve.
  • Maintained all client issues received via email or inbound call with a Service Request.
  • Assisted investment officers in addressing client issues and finding solutions.
  • Served as the point of escalation for support-related client issues.
  • Work to resolve any client issues and provide solutions.
  • Analyze client issues and provide corrective actions.
  • Assist District Managers on Accountant Hotline for client issues.

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24. Troubleshoot

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Here's how Troubleshoot is used in Client Services Consultant jobs:
  • Performed troubleshooting on system issues, correctly identifying problems caused while overseeing resolution.
  • Charged with troubleshooting and providing leadership expertise at various Extended Stay facilities.
  • Handled upload of media for e-discovery projects and troubleshooting errors.
  • Involved in troubleshooting elevated issues.
  • Performed troubleshooting as needed; acted as a sounding board for the director; brought the finished production in on budget.
  • Assist the entire consultant team in various duties such as setting up temporary living, expense report processing and troubleshooting.
  • Installed APS software application and provided technical assistance, troubleshooting, and training in utilization of the system.
  • Managed client's recruitment projects focusing on freelance employee placement, employee performance review, and troubleshooting.
  • Provide technical troubleshooting for all marketing campaigns including PPC, Display, Chat, and Social Media.
  • Assisted the PM with troubleshooting billing errors to reduce the aging time of invoices.
  • Use computerized system for tracking and gathering information as well as troubleshooting.
  • Handled troubleshooting and resolution of issues that resulted per testing.
  • Involved in any additional follow up, testing and troubleshooting.
  • Assisted with troubleshooting system issues with clients and associates.
  • Provide guidance and troubleshoot project challenges during fielding.
  • Create and implement test plans and procedures to troubleshoot and repair interoperability issues, successfully resolving program and application compatibility problems.
  • Experience installing/configuring, supporting, and troubleshooting VMware.
  • Handled technical troubleshooting within a face to face environment, including system crashes, slow-downs and data recoveries.
  • Administered and troubleshoot VMWare GSX Server Virtual machines, using Altiris/HP Rapid Deployment for scripted installs of server operating systems.
  • Performed SQL tuning , troubleshoot problems with concurrent managers, Apache, Jserv processes, and database performance.

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25. Powerpoint

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Here's how Powerpoint is used in Client Services Consultant jobs:
  • Created strategic legacy initiatives presentation on PowerPoint that the President used to update Board of Directors.
  • Utilized MS Word, MS Excel and MS PowerPoint to provide reports and make presentations to clients and management.
  • Produce content for department's online presence, including detailed PowerPoint presentations, graphics, and social media.
  • Prepare PowerPoint sales presentations - Design and conduct presentations online.
  • Created PowerPoint presentations of results and presented them to clients.

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26. Client Meetings

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Here's how Client Meetings is used in Client Services Consultant jobs:
  • Coordinated and facilitated client meetings, in person or via conference call, and prepared materials, agendas and presentations.
  • Executed client service activities including new client implementation, client meetings, and annual business reviews.
  • Coordinated, facilitated and presented materials during client meetings, weekly conference calls and internal meetings.
  • Participate in client meetings to market our services, review demolition plans and work schedules.
  • Conduct client meetings regarding Year End, product assistance, and/or payroll related services.
  • Handled the ordering of brochures and folders necessary for retirement fairs and client meetings.
  • Coordinated and facilitated client meetings, weekly conference calls, and internal team meetings.
  • Manage 350 client review processes and prepare for client meetings.
  • Conducted regular business reviews, call calibrations and client meetings.
  • Facilitate client meetings and conferences.
  • Initiated and led client interactions via client meetings, conferencing and webinar.

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27. Suite

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Here's how Suite is used in Client Services Consultant jobs:
  • Developed and maintained customer relationships with C Suite audience by providing leadership and effective communication and strong attention to detail.
  • Ensured that relevant financial data is communicated regularly to the Executive Suite.
  • Spearheaded the creation and enhancement of Expert Level User certification program for the Thomson ONE banker product suite.
  • Test Automation Programmer / Analyst * Authored technical specifications for suites of automated test scripts.
  • Led intern/new hire training on Plussuite Xlerate POS.

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28. Business Partners

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Here's how Business Partners is used in Client Services Consultant jobs:
  • Collaborated with MetLife internal business partners in cross-functional project teams to enhance operational effectiveness, reduce costs and increase profit margins.
  • Empowered to manage escalated service issues and coordinate with internal business partners to facilitate resolutions.
  • Referred clients to other line of business partners for additional business growth opportunity.
  • Liaised with outsourced vendors and business partners regarding inventory and special orders.
  • Provided support to customers and business partners with online access and navigation for the viewing of customer brokerage account information.
  • Interacted continuously and deepened relationships with internal business partners as well as premier clients to further enhance client delight.
  • Referred qualified clients to premier business partners: Private Asset Management, Wealth Management, and Insurance Department.
  • Serve as a subject matter expert and a daily point of contact for production teams and business partners.
  • Consulted with business partners by identifying customers who required mortgage, private banking and merchant services.
  • Served as liaison to internal and external business partners to assess and support business needs.
  • Resolve problems for business partners and Online Brokerage clients.
  • Resolved escalations of more complex issues by managing the coordination of workflow to business partners and ensuring timely resolution.
  • Assist other ADP business partners in resolving client issues Assist clients with various payroll issues to ensure timely processing.
  • Developed synergies between ESPN platforms and clients products and services, leading to increased sales and long-term business partnerships.
  • Conduct and supply various trainings to clients and internal business partners on best practice utilization on product procedures.

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29. CRM

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Here's how CRM is used in Client Services Consultant jobs:
  • Train local team on all new company products, advertising platform & CRM system updates, & industry evolution.
  • Based on high performance level, chosen to be head internal trainer of CRM product, SalesForce.
  • Escalate system issues to appropriate parties via CRM / trouble ticket system.
  • Organize and manage company CRM.
  • Use of SQL and CRM.
  • Optimized client relationship management by developing and deploying internal interfaces for Microsoft-based InRule CRM system.
  • Tracked customer progress and collaborated across departments using Salesforce CRM.
  • Used Salesforce (CRM tool) to report and forecast a variety of sales metrics.
  • Conducted the successful beta testing of both product and workflow at KCRM.
  • Maintain and update account information in Salesforce; CRM database.
  • Recorded client issues in Vantive CRM outlining all details thoroughly.
  • Created CRM system for tracking files digitally, elim- inating the outdated hard copy system used before my employment.

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30. Client Support

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Here's how Client Support is used in Client Services Consultant jobs:
  • Provided client support to facilitate client's payroll adjustments, under and over payments, reversal and fringe benefits.
  • Train call center agent new hires to provide client support for systems and servicing of multiple portfolios.
  • Mentored new client support consultants and continually provided help and support for all new hires.
  • Directed all client support initiatives and maintained 99% service satisfaction scores.
  • Provided expert support in payroll, benefit distribution, garnishments and other payroll support in a highvolume client support environment.
  • Trained and supervised a team of 5 representatives for client support of Thomson ONE Banker Analytics.
  • Provided client support during online review and document production from the dataTROVETM tool developed by Catalyst.
  • Assisted with startup of client supports new process and guidelines
  • Provide high quality client support; interpret market research results, identify needs and opportunities, and deliver impactful analytical results.

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31. External Clients

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Here's how External Clients is used in Client Services Consultant jobs:
  • Monitored loan performance and identified problem loans, and provided a single point of contact with all internal and external clients.
  • Host and administer a weekly average of 10 web based training sessions for both internal peers and external clients.
  • Provide service and support within the BSG team to internal and external clients via phone and email.
  • Assist internal and external clients through department phone queue and e-mail correspondence.
  • Maintain budgets for internal and external clients.

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32. Customer Retention

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Here's how Customer Retention is used in Client Services Consultant jobs:
  • Gained a solid reputation for exceeding monthly and yearly quotas with uncompromising regard for customer retention and first-class service.

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33. Metlife

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Here's how Metlife is used in Client Services Consultant jobs:
  • Partner with marketing and technology departments in providing input on product enhancements that allows MetLife to remain competitive in the marketplace.
  • Project leader for the implementation of new clients and addition of MetLife product lines to existing clients.
  • Counseled and trained upper management and human resource personnel on their plans and MetLife's on-line system.
  • Represented MetLife during annual client benefit fairs, enrollment meetings and client training seminars.
  • Subject Matter Expert for Life Products along with MetLife Advice (PlanSmart).
  • Lead and coordinate implementation of new clients and the addition of MetLife portfolioof group products to existing clients.
  • Lead customer contact in regards to MetLife initiatives and claim issue escalation.

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34. Problem Resolution

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Here's how Problem Resolution is used in Client Services Consultant jobs:
  • Perform customer facing duties to include problem resolution, customer education and internal and external communication.
  • Plan schedules, provide escalated problem resolution and adhere to company and government regulations
  • Leverage resources across other functional areas to assist with problem resolution.
  • Partnered with client's Third Party Administrator and other vendors to assist with problem resolution and trouble shooting.
  • Receive incoming call requests from clients for problem resolution or process education.
  • Exercise judgment and discretion with respect to client relations and problem resolutions.
  • Partnered with the operations department, product management team, and product development department for technical issues and problem resolution.
  • Used effective analysis and problem resolution techniques; capably identified day-to-day work issues, addressed client queries and provided solutions.
  • Assisted with streamlining process flows, equal distribution of workload amongst team members and initial problem resolution.

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35. Internal Departments

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Here's how Internal Departments is used in Client Services Consultant jobs:
  • Coordinate document processing through various internal departments.
  • Worked with internal departments to ensure the callers have all the necessary resources to provide exceptional service to their clients.
  • Coordinated with all internal departments and external vendors handling the details of their moving needs.
  • Worked closely with internal departments to ensure successful transfer of accounts.
  • Collaborated with internal departments (clinical, informatics and IT) on program design, evaluation and management of accounts.
  • Communicate within several internal departments to meet, discuss and problem solve client concerns and/or issues.
  • Managed multiple caseloads and reach out to clients and internal departments in a timely manner.

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36. Sales Goals

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Here's how Sales Goals is used in Client Services Consultant jobs:
  • Promoted from Consumer Customer Support Representative and Lead Commercial Support Representative after consistently surpassing sales goals and exceeding quality measures.
  • Sell advertising, complete paperwork, payments, build ads to send to Art department, hit monthly and quarterly sales goals
  • Skilled in complex contract negotiations and met all sales goals in 2006, 2007 and first half of 2008
  • Recognized for surpassing yearly retention and sales goals by 15% or more.
  • Ensured sales goals were met.
  • Selected Accomplishments: * Responsible for meeting all sales goals and growing business for the state of Virginia.
  • Meet monthly sales goals by creating revenue in upselling current and past clients.

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37. SME

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Here's how SME is used in Client Services Consultant jobs:
  • Performed risk assessments and system audits to ensure confidentiality, integrity and quality of information.
  • Provide monthly satisfaction review to upper management, and other assessments as necessary.
  • Conducted workshops, individual career assessment and counseling.
  • Implemented recommendations of the vulnerability assessment team.
  • Support clients to secure and implement new and existing resources such as health assessments, incentive campaigns and behavior change initiatives.
  • Contracted analyst of the L'Oreal consumer products division businesses, including: cosmetics, face care, and hair care.
  • Provided management development counseling, team building and assessment for hire program, and development consultation to area companies.
  • Conducted assessments, provided feedback on skills, abilities, career options, and offered strategic counsel.
  • Acted as a Subject Matter Expert (SME) focusing on internal QA and UAT.
  • Facilitated weekly meeting with Core Business SME's to define transformation and cleansing efforts.
  • Maintain client files, maintain work vehicle, Assist with intake and assessment process.
  • Execute appointments set by corporate office for one-stop meeting, assessment and closing sales.
  • Coached and helped over 300 individuals through career transition utilizing assessment tools and counseling.
  • Worked with IT SME's to extract data from source system and stage.
  • Recognized as a SME (Subject Matter Expert) in my department.
  • Managed assessment centers for high volume junior level hiring.
  • Subject Matter Expert (SME).
  • Capture information about the overall enterprise, financials, performance metrics, outcomes, market assessment/competition, and relevant news.
  • Conducted needs assessment of clients, tailored products and services to address their specific haircare needs.
  • Created and organised seminars for SME clients in-house; "Key steps to a successful collection process".

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38. Client Expectations

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Here's how Client Expectations is used in Client Services Consultant jobs:
  • Provide effective direction to ensure proper management of client expectations and project delivery.
  • Manage several client engagements simultaneously while exceeding client expectations for each project.
  • Review all client projects to ensure quality standards and client expectations are met.
  • Determined change scope and client expectations.
  • Identified client expectations to strategize & managed initiatives on consumer engagement.

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39. Sharepoint

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Here's how Sharepoint is used in Client Services Consultant jobs:
  • Conducted and coordinated the development strategy for the optimal use of SharePoint Project Server and PWA within the organization.
  • Completed assigned training and reported completion on the SharePoint based reporting tool.
  • Organized and maintained data on the teams SharePoint and Discovery sites.
  • Mentored other team members on SharePoint.
  • Developed several SharePoint demo sites and customized web parts for potential clients Collaborated with management to develop their SharePoint team sites.
  • Developed a Standard Operating Procedure (SOP) for the Document Request Form in Sharepoint.
  • Assist with development of internal process flows, department portals and Sharepoint sites.
  • Used SharePoint to store all SOPs and shared documentation within the corporate environment.
  • Created various training documentation for EUS Storefront Onboarding SharePoint site.
  • Collaborated with other IT team members and business customers on SharePoint site customizations.
  • Trained new hires on multiple accounts, SME for Adecco COM Sharepoint site.

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40. Business Owners

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Here's how Business Owners is used in Client Services Consultant jobs:
  • Work directly with small business owners by way of door to door canvassing, cold calls, and company generated leads.
  • Acquired new and retained business for small and medium size business owners, with specific customer retention goals.
  • Worked one-on-one with business owners to plan advertising strategies that assisted in driving business success for clients.
  • Resolve complex inquiries involving credit applications from small business owners and Wells Fargo bankers.
  • Present business owners with powerful options to improve their marketing and advertising results.
  • Provide financial analysis of business owners' payment processing charges.
  • Consult with business owners concerning their credit card processing needs.
  • Worked with business owners in overseeing products and services offered by Yellowbook.

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41. New Accounts

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Here's how New Accounts is used in Client Services Consultant jobs:
  • Researched and investigated new business before opening new accounts.
  • Secured new accounts by providing excellent customer service.
  • Acquire and retain new accounts setting up face-to-face meetings with clients on average 6 per month to guarantee continued market profitability.
  • Enroll clients in new accounts, implement distribution options and assist with transfers and rollovers.
  • Assist with negotiation of Investment Management Agreement for new accounts.
  • Evaluate new accounts for regulation compliance and loss control.
  • Install new accounts to ensure a seamless transition.
  • Negotiated and closed new accounts.
  • Conducted Banker Analytics/Excel Add-In demonstrations for potential clients and new users acquiring 25 new accounts generating $1MM+ in annual revenue.
  • Audited and documented all processes and procedures for the new accounts department.

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42. QA

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Here's how QA is used in Client Services Consultant jobs:
  • Provided QA liaisons with accurate prototype coding measures utilizing multiple applications in line with product enhancements and/or updates to legislation.
  • Recommended and implemented structured QA methodologies and processes.
  • Implemented new QA and project tracking software to ensure a high quality project delivery and a high-level of customer satisfaction.
  • Maintained public relationships; built and maintained backlog supplying engineering, environmental, CQA, and operational consulting teams.
  • Developed, implemented and maintained automated test scripts using QA Partner (SilkTest).
  • Assist with QA and testing on software releases and updates.
  • Provided training to the QA team on the AFM software.

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43. Primary Contact

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Here's how Primary Contact is used in Client Services Consultant jobs:
  • Acted as custodian of institutional trusts and the primary contact to clients, investment managers, and relationship managers.
  • Act as primary contact for offer letters, new hire paperwork, and general staffing job postings.
  • Delivered first line technical support as primary contact in all post-sale correspondence.
  • Serve as primary contact to provide customer service to transferring employees.

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44. Primary Liaison

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45. RFP

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Here's how RFP is used in Client Services Consultant jobs:
  • Worked on RFQ and RFP from clients, to complete necessary formalities in order to establish business relationship with blue-chip clients.
  • Facilitated the execution of contracts to ensure compliance Co-managed the Proposal Unit with sales to research and respond to RFP questionnaires.
  • Contributed to securing a $1M contract through conducting and documenting competitive research and preparing comparative services analysis for RFP response.
  • Prepared Request for Proposals (RFP) for submission to vendors, evaluating and comparing plan and rate information.
  • Participate in the sales process through opportunity analysis, RFP/RFI response, fee/cost estimates and presentations to prospective clients.
  • Participated in the underwriting analysis for Request for Proposals (RFP) to acquire new business.
  • Retained by clients to conduct Medicare APG pricing research and verification for RFP process.
  • Lead annual renewal process including managing the marketing/RFP process.
  • Participate in RFP & Renewal processes.
  • Increased productivity, maximized savings and inspired process innovation through supplier collaboration and developing RFPs for capital projects.
  • Produced marketing collateral and constructed RFPs for Business Development Group that were designed to garner new business and maintain current contracts.
  • Cross trained on supporting Regional Market [ ] RFP process and the creation of non-standard RFP questions utilizing PMAP database.
  • Participated in the preparation/presentation of RFPs on 2 major accounts, resulting in the retention of $20M+ in revenue.
  • Led response team for global banking firm's RFP for outsourced mail center and data entry for credit card applications.
  • Assisted with implementation of new clients, annual business reviews, participates in new client meetings and RFPs.
  • Accelerated the RFP and RFI processes by collaborating with multiple departments to gather informationand address client requests.
  • Assisted in the review of new business Requests for Proposal (RFPs).
  • appointed Team Lead for Southeast/Canada/Mid-Atlantic CS team Responsibilities: o Build/arrange RFPs for clients.

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46. Household Goods

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Here's how Household Goods is used in Client Services Consultant jobs:
  • Oversee home sales and purchases, expense management, lease negotiation, household goods moving and temporary housing.
  • Coordinated the shipment of household goods, destination services, and expense processing among numerous other benefits.
  • Assisted with primary home sales, financial disbursement, and movement of household goods.
  • Assist transferee with the sale of home, coordinate shipment of household goods, and monitor expenses.
  • Coordinated temporary housing when needed until household goods arrived to transferee's new home.

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47. Issue Resolution

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Here's how Issue Resolution is used in Client Services Consultant jobs:
  • Increased customer satisfaction by managing multiple high-profile clients by providing remote and on-site operational reviews and issue resolution activities.
  • Developed strong relationships to drive issue resolution and root cause analysis and identify process improvement opportunities.
  • Performed issue resolution both internally and externally, adhering to established escalation policies.
  • Root cause analysis and investigation, issue resolution and implementation.
  • Perform typical administrative activities such as backup, restore, site creation, permissions, and user issue resolution.
  • Assessed client needs through effective listening, and delivered responsive and effective issue resolution.
  • Provide client consulting services including issue resolution, general inquiries and ongoing payroll matters.
  • Provide consistent and timely updates on issue resolutions to the Program Manager.
  • Drive issue resolution and root cause investigations.
  • Worked with multiple departments to identify issue resolution, and communicated findings to financial advisors.
  • Develop strong relationships to drive issue resolution and identify process improvementopportunities.
  • Refer customerinquiries to appropriate parties for swift issue resolution.

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48. ACH

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Here's how ACH is used in Client Services Consultant jobs:
  • Gathered and maintained productivity reports from Achieve associated with month end reporting for management.
  • Coordinated internal and external partners to achieve client objectives and exceed expectations.
  • Group attained perfect SLA achievement during the last twelve months of contract resulting in total payments of $45,000 to Dendrite.
  • Created a personal transcript for Representatives which captured their training history as well as CE credits received for each course.
  • Created new daily and month end reports to show percentile for month for the overall and each individual for research.
  • Collaborated in creating Indeed Resume platform, using pay-per-contact model for employers to reach out to job seekers.
  • Document accurate records of each call and of offers for Chase oversight and legal protection.
  • Coach and Develop call center employees via daily guidance, training, and performance reviews.
  • Evaluate customer needs, identify gaps, and design creative approaches to solve business challenges.
  • Carried out varying levels of research/investigation, depending on the complexity of each alert/case.
  • Ensured stellar service was present in each client interaction, internal and external.
  • Supervised and provided coaching to two Analysts.
  • Reconcile and process ACH/EFT transactions.
  • Facilitated shut-down of legacy system when deemed appropriate Achievements: Successful migrated over 30 clients during 3month period.
  • Exceeded sales incentives and recognitions due to outstanding sales achievements, often accomplishing prior to deadlines.
  • Assessed TD Ameritrade's risk exposure associated with each order and the client's investment strategy.
  • Prepared quarterly and annual business reviews and ad hoc reporting tailored to each client's needs.
  • Staff Relocation Specialist for American International Freight Forwarders, Huntington Beach, CA Coordinated international move services per single-point-of-contact philosophy.
  • Selected achievements: Relationship Manager for 10 IBM acquisitions and multiple holdback disbursements.
  • Selected Achievements: Ran projects within their budgets, ranging from $5,000 to [ ] per project.

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49. High Volume

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Here's how High Volume is used in Client Services Consultant jobs:
  • Coordinate relocations, specifically for a high volume, high profile account.
  • Consult with new and current students * Create and maintain profiles * Process Registrations * Conduct high volume of incoming/outcoming calls

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50. Outbound Calls

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Here's how Outbound Calls is used in Client Services Consultant jobs:
  • Place outbound calls to notify borrowers when additional loan document information is required; follow up on loan docs.
  • Answered record number of inbound calls from clients and made outbound calls as necessary.
  • Engage with clients continually via inbound/outbound calls and emails.
  • Answer client inbound/outbound calls and emails in a professional manner.
  • Make inbound and outbound calls via Auto Dialer.

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Client Services Consultant Jobs

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20 Most Common Skills For A Client Services Consultant

Customer Service

15.5%

Client Relationships

12.8%

Financial Advisor

12.7%

Client Service

9.1%

Ensure Compliance

8.1%

Technical Support

5.6%

Data Entry

5.1%

New Clients

3.6%

Account Management

3.2%

Process Improvement

2.6%

Project Management

2.5%

Phone Calls

2.5%

SQL

2.4%

High NET

2.4%

HR

2.3%

Training Programs

2.0%

Business Development

2.0%

Special Projects

1.9%

External Customers

1.9%

ADP

1.8%
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Typical Skill-Sets Required For A Client Services Consultant

Rank Skill
1 Customer Service 11.5%
2 Client Relationships 9.5%
3 Financial Advisor 9.4%
4 Client Service 6.8%
5 Ensure Compliance 6.0%
6 Technical Support 4.2%
7 Data Entry 3.8%
8 New Clients 2.7%
9 Account Management 2.3%
10 Process Improvement 1.9%
11 Project Management 1.9%
12 Phone Calls 1.8%
13 SQL 1.7%
14 High NET 1.7%
15 HR 1.7%
16 Training Programs 1.5%
17 Business Development 1.5%
18 Special Projects 1.4%
19 External Customers 1.4%
20 ADP 1.4%
21 Business Requirements 1.4%
22 Support Services 1.3%
23 Client Issues 1.2%
24 Troubleshoot 1.1%
25 Powerpoint 1.0%
26 Client Meetings 1.0%
27 Suite 1.0%
28 Business Partners 1.0%
29 CRM 1.0%
30 Client Support 0.9%
31 External Clients 0.9%
32 Customer Retention 0.9%
33 Metlife 0.9%
34 Problem Resolution 0.8%
35 Internal Departments 0.8%
36 Sales Goals 0.8%
37 SME 0.8%
38 Client Expectations 0.8%
39 Sharepoint 0.8%
40 Business Owners 0.8%
41 New Accounts 0.8%
42 QA 0.7%
43 Primary Contact 0.7%
44 Primary Liaison 0.7%
45 RFP 0.7%
46 Household Goods 0.7%
47 Issue Resolution 0.7%
48 ACH 0.6%
49 High Volume 0.6%
50 Outbound Calls 0.6%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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