How To Become A Client Services Director: What It Is and Career Path

What is a client services director and how to become one

Updated January 8, 2025

4 min read

The client service director ensures that customers are satisfied with a company's products or services. You will play a key leadership role in managing all activities to support customers and meet their expectations. This involves overseeing the day-to-day activities of team members and clients, resolving issues and complaints from clients, and even meeting with clients personally to resolve any problems and establish a long-lasting relationship.

You are to analyze and use available data to develop a business plan or develop an initiative that will benefit the customer. As a director of client services, you are to provide strategies to maximize customer satisfaction. You may also be in charge of coordinating team activities and hiring or training new members of the customer service team.

To work as a director of client services, you are required to possess at least a high school diploma. Preference is on the work experience, which should be at least five years as a supervisor in customer support and account management. You should possess leadership skills, strong customer service skills, a good knowledge of data analysis, problem-solving, and organization skills. The annual average salary for this job is $87,000.

ScoreClient Services DirectorUS Average

Salary

8.1

Avg. Salary $117,337

Avg. Salary $59,228

Stability level

6.4

Growth rate 5%

Growth rate 0.3%

Diversity

2.7

Race

American Indian and Alaska Native 0.24%

Asian 4.07%

Black or African American 3.24%

Hispanic or Latino 9.82%

Unknown 4.41%

White 78.23%

Gender

female 54.87%

male 45.13%

Age - 46

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 46

Stress level

6.4

Stress level is manageable

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

4.4

Work life balance is poor

6.4 - fair

Key steps to become a client services director

Explore client services director education requirements

Most common client services director degrees

Bachelor's

73.7 %

Master's

14.7 %

Associate

7.3 %

Start to develop specific client services director skills

Skills	Percentages
Client Service	11.21%
Customer Service	8.37%
Business Development	7.37%
Excellent Interpersonal	4.45%
Project Management	4.16%

Complete relevant client services director training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New client services directors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a client services director based on U.S. Bureau of Labor Statistics data and data from real client services director resumes.

Research client services director duties and responsibilities

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Get client services director experience

Generally, it takes 6-8 years to become a client services director. The most common roles before becoming a client services director include account executive, account manager team lead and project manager.

Prepare your client services director resume

When your background is strong enough, you can start writing your client services director resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a client services director resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable client services director resume templates

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