The client service director ensures that customers are satisfied with a company's products or services. You will play a key leadership role in managing all activities to support customers and meet their expectations. This involves overseeing the day-to-day activities of team members and clients, resolving issues and complaints from clients, and even meeting with clients personally to resolve any problems and establish a long-lasting relationship.
You are to analyze and use available data to develop a business plan or develop an initiative that will benefit the customer. As a director of client services, you are to provide strategies to maximize customer satisfaction. You may also be in charge of coordinating team activities and hiring or training new members of the customer service team.
To work as a director of client services, you are required to possess at least a high school diploma. Preference is on the work experience, which should be at least five years as a supervisor in customer support and account management. You should possess leadership skills, strong customer service skills, a good knowledge of data analysis, problem-solving, and organization skills. The annual average salary for this job is $87,000.
There is more than meets the eye when it comes to being a client services director. For example, did you know that they make an average of $59.82 an hour? That's $124,428 a year!
Between 2018 and 2028, the career is expected to grow 5% and produce 20,600 job opportunities across the U.S.
There are certain skills that many client services directors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed management skills, time-management skills and analytical skills.
When it comes to the most important skills required to be a client services director, we found that a lot of resumes listed 16.2% of client services directors included client service, while 10.2% of resumes included customer service, and 7.9% of resumes included procedures. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the client services director job title. But what industry to start with? Most client services directors actually find jobs in the technology and professional industries.
If you're interested in becoming a client services director, one of the first things to consider is how much education you need. We've determined that 68.8% of client services directors have a bachelor's degree. In terms of higher education levels, we found that 13.6% of client services directors have master's degrees. Even though most client services directors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a client services director. When we researched the most common majors for a client services director, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on client services director resumes include associate degree degrees or doctoral degree degrees.
You may find that experience in other jobs will help you become a client services director. In fact, many client services director jobs require experience in a role such as account executive. Meanwhile, many client services directors also have previous career experience in roles such as account manager or project manager.