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Working As A Client Services Director

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $116,000

    Average Salary

What Does A Client Services Director Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Client Services Director

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Client Services Director Career Paths

Client Services Director
Vice President
Managing Director
11 Yearsyrs
Director
Operations Director
9 Yearsyrs
Operations Director
Operations Vice President
11 Yearsyrs
Client Services Vice President
11 Yearsyrs
Senior Director
Chief Operating Officer
11 Yearsyrs
President
Chief Executive Officer
8 Yearsyrs
Executive Director
Executive Vice President
11 Yearsyrs
Senior Vice President
Vice President And Manager
10 Yearsyrs
Business Development Director
Senior Director Of Business Development
13 Yearsyrs
Business Development Director
11 Yearsyrs
Operations Vice President
Senior Vice President-Operations
14 Yearsyrs
Chief Operating Officer
President & Chief Operating Officer
13 Yearsyrs
Client Services Vice President
Sales Vice President
12 Yearsyrs
Director Of Account Management
Marketing Director
7 Yearsyrs
Director Of Account Management
11 Yearsyrs
Development Director
Development Vice President
10 Yearsyrs
Development Director
9 Yearsyrs
Director Of Sales And Marketing
Sales And Marketing Vice President
11 Yearsyrs
Director Of Sales And Marketing
9 Yearsyrs
Marketing Vice President
Senior Vice President Of Marketing
13 Yearsyrs
Marketing Vice President
10 Yearsyrs
Sales Vice President
Senior Vice President, Sales
14 Yearsyrs
Director Of Professional Services
Vice President Of Information Technology
12 Yearsyrs
Director Of Service And Operations
Director Of Human Resources
10 Yearsyrs
Product Management Director
Director, Product Marketing
11 Yearsyrs
Product Management Director
12 Yearsyrs
Chief Executive Officer
Founder And Chief Executive Officer
7 Yearsyrs
Business Director
Director Of Sales
10 Yearsyrs
Business Director
10 Yearsyrs
Finance Director
Finance Vice President
10 Yearsyrs
President/Chief Executive Officer
Co-Owner
6 Yearsyrs
Director Of Communications And Marketing
Chief Marketing Officer
10 Yearsyrs
Director Of Communications And Marketing
9 Yearsyrs
Regional Vice President
Vice President & General Manager
12 Yearsyrs
Regional Vice President
11 Yearsyrs
Senior Account Director
10 Yearsyrs
Director Of Strategy
Senior Director Of Marketing
12 Yearsyrs
Director Of Strategy
11 Yearsyrs
Director, Customer Support
Customer Operations Director
10 Yearsyrs
Brand Director
Director, Global Marketing
12 Yearsyrs
Director Of Social Services
Director Of Admissions
7 Yearsyrs
Sales And Marketing Vice President
Executive Vice President Of Sales
13 Yearsyrs
Regional Sales Director
National Sales Director
11 Yearsyrs
Regional Sales Director
11 Yearsyrs
Clinical Director
Regional Director
9 Yearsyrs
Vice President & General Manager
Board Of Directors Member
8 Yearsyrs
Director Of Marketing Services
Account Director
9 Yearsyrs
Director Of Client Relations
8 Yearsyrs
Senior Account Director
Senior Sales Director
11 Yearsyrs
Chief Information Officer
Chief Technology Officer
11 Yearsyrs
Chief Information Officer
11 Yearsyrs
Director, Strategic Accounts
13 Yearsyrs
Chief Marketing Officer
Owner And Chief Executive Officer
7 Yearsyrs
Vice President Customer Services
Manager, Assistant Vice President
7 Yearsyrs
Director Of Client Relations
Recruitment Director
6 Yearsyrs
Director Of Training
Center Director
7 Yearsyrs
Director New Business Development
Assistant Vice President
7 Yearsyrs
Director New Business Development
11 Yearsyrs
Director Of Training
7 Yearsyrs
Director, Strategic Accounts
Global Account Director
12 Yearsyrs
Director, Special Projects
Communications Director
6 Yearsyrs
Vice President Of Information Technology
Corporate Vice President
12 Yearsyrs
Founder And Chief Executive Officer
Director Of Digital Marketing
9 Yearsyrs
Group Director
Global Director
14 Yearsyrs
Director, Product Marketing
Director Of Sales And Operations
10 Yearsyrs
Director Of Business Operations
Vice President Of Sales & Operations
11 Yearsyrs
Director Of Business Operations
10 Yearsyrs
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Average Length of Employment
Client Executive 3.3 years
Client Partner 2.7 years
Client Manager 2.7 years
Top Careers Before Client Services Director
Manager 5.9%
Director 4.7%
Consultant 4.6%
Top Careers After Client Services Director
Consultant 7.5%
Director 7.3%
President 4.1%
Owner 3.9%
Manager 3.9%
Principal 3.5%

Do you work as a Client Services Director?

Average Yearly Salary
$116,000
Show Salaries
$79,000
Min 10%
$116,000
Median 50%
$116,000
Median 50%
$116,000
Median 50%
$116,000
Median 50%
$116,000
Median 50%
$116,000
Median 50%
$116,000
Median 50%
$169,000
Max 90%
Best Paying Company
Cushman & Wakefield
Highest Paying City
New York, NY
Highest Paying State
New York
Avg Experience Level
3.1 years
How much does a Client Services Director make at top companies?
The national average salary for a Client Services Director in the United States is $116,354 per year or $56 per hour. Those in the bottom 10 percent make under $80,000 a year, and the top 10 percent make over $169,000.

The largest raises come from changing jobs.

See what's out there.

Real Client Services Director Salaries

Job Title Company Location Start Date Salary
Director, Client Risk Solutions Commonwealth Bank of Australia Jul 15, 2015 $250,000
Director (Finance), Client Insights & Solutions Australia and New Zealand Banking Group Jul 10, 2014 $218,000
Client Services Director We Are Social Inc. Jan 06, 2014 $204,194
Director (Finance), Client Insights & Solutions Australia and New Zealand Banking Group Sep 17, 2012 $200,000
Director (Finance), Client Insights & Solutions Australia and New Zealand Banking Group Jul 10, 2012 $200,000
Client Services Director Moving Brands, Inc. Jul 01, 2011 $187,976 -
$189,917
Client Services Director Moving Brands, Inc. Jul 15, 2011 $187,346 -
$189,280
Director of Client Services Edgewater Technology Oct 01, 2012 $175,000
Director of Client Services Edgewater Technology Sep 22, 2012 $175,000
Director of Client Services Xavient Information Systems, Inc. Jul 30, 2015 $170,200
Client Services Director Valuemomentum, Inc. Aug 26, 2015 $170,000
Client Services Director Spinifex Group, Inc. Sep 14, 2015 $160,000
Client Services Director Valuemomentum, Inc. Feb 15, 2015 $144,000
Director-Client Services Valuemomentum, Inc. Sep 13, 2016 $142,000
Director of Client Services Kraftworks Advertising, Ltd. Jun 15, 2013 $140,000
Director Client Services (Computer) Aditi Technologies Pvt. Ltd. Sep 01, 2013 $137,144 -
$180,000
Director, Multi-Asset Client Solutions Blackrock Financial Management, Inc. Mar 01, 2011 $136,989 -
$150,000
Director, Client Services XL Marketing Corporation Apr 15, 2013 $135,000
Director-Client Services Valuemomentum, Inc. Jan 12, 2016 $132,000
Client Services Director of Operations Steel House, Inc. Aug 23, 2013 $130,000
Client Service Director Robert Half International, Inc. Jan 14, 2016 $109,054 -
$114,054
Director of Client Services Fusion Company Mar 18, 2013 $105,060
Director of Client Services Xavient Information Systems, Inc. Jul 28, 2015 $105,000
Director of Client Services Xavient Information Systems, Inc. Sep 25, 2015 $105,000
Director, Client Services Paladyne Systems, Inc. Jun 13, 2011 $102,000

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Top Skills for A Client Services Director

  1. Client Service
  2. Client Relationships
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Conducted strategic analysis of client service department by diagnosing the current organization design and assessing the organization's readiness for change.
  • Managed direct client relationships, campaign development and project performance for industry-leading inbound and outbound call center vendor.
  • Developed and implemented processes improvements related to regulatory compliance, performance, customer service, physician documentation, and practice management.
  • Maintained and strengthened relationships with key accounts in the Health, Technology, CPG, Financial Services and Government categories.
  • Recruited new clients and cultivated existing client relationships through exemplary customer service and marketing of laboratory capabilities and services.

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Average Salary:

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Top 10 Best States for Client Services Directors

  1. New York
  2. Colorado
  3. Virginia
  4. Pennsylvania
  5. New Jersey
  6. Idaho
  7. Rhode Island
  8. North Carolina
  9. Connecticut
  10. Arkansas
  • (1,648 jobs)
  • (596 jobs)
  • (716 jobs)
  • (828 jobs)
  • (762 jobs)
  • (67 jobs)
  • (109 jobs)
  • (620 jobs)
  • (309 jobs)
  • (103 jobs)

Client Services Director Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 5,096 Client Services Director resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Client Services Director Resume

View Resume Examples

Client Services Director Demographics

Gender

Female

51.8%

Male

44.1%

Unknown

4.1%
Ethnicity

White

63.5%

Hispanic or Latino

15.3%

Black or African American

10.8%

Asian

6.9%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

49.0%

French

17.5%

German

7.0%

Italian

4.9%

Hebrew

2.8%

Portuguese

2.1%

Mandarin

2.1%

Arabic

2.1%

Chinese

1.4%

Japanese

1.4%

Carrier

1.4%

Hindi

1.4%

Russian

1.4%

Korean

1.4%

Indonesian

0.7%

Vietnamese

0.7%

Ukrainian

0.7%

Romanian

0.7%

Greek

0.7%

Tamil

0.7%
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Client Services Director Education

Schools

New York University

11.0%

Ohio State University

6.2%

University of Texas at Austin

6.2%

Arizona State University

5.3%

Florida State University

5.3%

Columbia University

5.3%

Northeastern University

5.3%

Michigan State University

4.8%

Pennsylvania State University

4.8%

DePaul University

4.8%

Kaplan University

4.8%

George Washington University

4.3%

Texas A&M University

4.3%

University of Florida

4.3%

University of Massachusetts Amherst

4.3%

University of New Hampshire

3.8%

San Francisco State University

3.8%

University of Pennsylvania

3.8%

University of Maryland - College Park

3.8%

Montclair State University

3.8%
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Majors

Business

29.6%

Marketing

10.5%

Communication

6.6%

Psychology

6.0%

Finance

6.0%

Management

5.1%

Nursing

3.9%

Social Work

3.9%

Accounting

3.7%

English

3.6%

Political Science

3.0%

Journalism

2.3%

Computer Science

2.3%

Counseling Psychology

2.3%

Public Relations

2.3%

Health Care Administration

2.1%

Criminal Justice

1.9%

Economics

1.7%

Human Resources Management

1.6%

Fine Arts

1.5%
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Degrees

Bachelors

54.2%

Masters

28.4%

Associate

6.1%

Certificate

5.1%

High School Diploma

2.9%

Doctorate

1.9%

Diploma

1.0%

License

0.4%
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Top Client Services Director Employers

Jobs From Top Client Services Director Employers

Client Services Director Videos

Career Advice on becoming a Client Services Manager by Richard D (Full Version)

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Career Advice on becoming a Client Services Manager by Mel L (Full Version)

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Updated May 18, 2020