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Become A Client Services Director

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Working As A Client Services Director

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $114,000

    Average Salary

What Does A Client Services Director Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Client Services Director

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Client Services Director Jobs

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Client Services Director Career Paths

Client Services Director
Vice President
Managing Director
11 Yearsyrs
Director
Operations Director
9 Yearsyrs
Operations Director
Operations Vice President
11 Yearsyrs
Client Services Vice President
11 Yearsyrs
Senior Director
Chief Operating Officer
11 Yearsyrs
President
Chief Executive Officer
8 Yearsyrs
Executive Director
Executive Vice President
11 Yearsyrs
Senior Vice President
Vice President And Manager
10 Yearsyrs
Business Development Director
Senior Director Of Business Development
13 Yearsyrs
Business Development Director
11 Yearsyrs
Operations Vice President
Senior Vice President-Operations
14 Yearsyrs
Chief Operating Officer
President & Chief Operating Officer
13 Yearsyrs
Client Services Vice President
Sales Vice President
12 Yearsyrs
Director Of Account Management
Marketing Director
7 Yearsyrs
Director Of Account Management
11 Yearsyrs
Development Director
Development Vice President
10 Yearsyrs
Development Director
9 Yearsyrs
Director Of Sales And Marketing
Sales And Marketing Vice President
11 Yearsyrs
Director Of Sales And Marketing
9 Yearsyrs
Marketing Vice President
Senior Vice President Of Marketing
13 Yearsyrs
Marketing Vice President
10 Yearsyrs
Sales Vice President
Senior Vice President, Sales
14 Yearsyrs
Director Of Professional Services
Vice President Of Information Technology
12 Yearsyrs
Director Of Service And Operations
Director Of Human Resources
10 Yearsyrs
Product Management Director
Director, Product Marketing
11 Yearsyrs
Product Management Director
12 Yearsyrs
Chief Executive Officer
Founder And Chief Executive Officer
7 Yearsyrs
Business Director
Director Of Sales
10 Yearsyrs
Business Director
10 Yearsyrs
Finance Director
Finance Vice President
10 Yearsyrs
President/Chief Executive Officer
Co-Owner
6 Yearsyrs
Director Of Communications And Marketing
Chief Marketing Officer
10 Yearsyrs
Director Of Communications And Marketing
9 Yearsyrs
Regional Vice President
Vice President & General Manager
12 Yearsyrs
Regional Vice President
11 Yearsyrs
Senior Account Director
10 Yearsyrs
Director Of Strategy
Senior Director Of Marketing
12 Yearsyrs
Director Of Strategy
11 Yearsyrs
Director, Customer Support
Customer Operations Director
10 Yearsyrs
Brand Director
Director, Global Marketing
12 Yearsyrs
Director Of Social Services
Director Of Admissions
7 Yearsyrs
Sales And Marketing Vice President
Executive Vice President Of Sales
13 Yearsyrs
Regional Sales Director
National Sales Director
11 Yearsyrs
Regional Sales Director
11 Yearsyrs
Clinical Director
Regional Director
9 Yearsyrs
Vice President & General Manager
Board Of Directors Member
8 Yearsyrs
Director Of Marketing Services
Account Director
9 Yearsyrs
Director Of Client Relations
8 Yearsyrs
Senior Account Director
Senior Sales Director
11 Yearsyrs
Chief Information Officer
Chief Technology Officer
11 Yearsyrs
Chief Information Officer
11 Yearsyrs
Director, Strategic Accounts
13 Yearsyrs
Chief Marketing Officer
Owner And Chief Executive Officer
7 Yearsyrs
Vice President Customer Services
Manager, Assistant Vice President
7 Yearsyrs
Director Of Client Relations
Recruitment Director
6 Yearsyrs
Director Of Training
Center Director
7 Yearsyrs
Director New Business Development
Assistant Vice President
7 Yearsyrs
Director New Business Development
11 Yearsyrs
Director Of Training
7 Yearsyrs
Director, Strategic Accounts
Global Account Director
12 Yearsyrs
Director, Special Projects
Communications Director
6 Yearsyrs
Vice President Of Information Technology
Corporate Vice President
12 Yearsyrs
Founder And Chief Executive Officer
Director Of Digital Marketing
9 Yearsyrs
Group Director
Global Director
14 Yearsyrs
Director, Product Marketing
Director Of Sales And Operations
10 Yearsyrs
Director Of Business Operations
Vice President Of Sales & Operations
11 Yearsyrs
Director Of Business Operations
10 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Client Partner 2.7 years
Client Manager 2.7 years
Top Careers Before Client Services Director
Manager 5.9%
Director 4.7%
Consultant 4.6%
Top Careers After Client Services Director
Consultant 7.5%
Director 7.3%
President 4.1%
Owner 3.9%
Manager 3.9%
Principal 3.5%

Do you work as a Client Services Director?

Client Services Director Demographics

Gender

Female

50.8%

Male

41.2%

Unknown

7.9%
Ethnicity

White

63.5%

Hispanic or Latino

15.3%

Black or African American

10.8%

Asian

6.9%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

49.0%

French

17.5%

German

7.0%

Italian

4.9%

Hebrew

2.8%

Portuguese

2.1%

Mandarin

2.1%

Arabic

2.1%

Chinese

1.4%

Japanese

1.4%

Carrier

1.4%

Hindi

1.4%

Russian

1.4%

Korean

1.4%

Indonesian

0.7%

Vietnamese

0.7%

Ukrainian

0.7%

Romanian

0.7%

Greek

0.7%

Tamil

0.7%
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Client Services Director Education

Schools

University of Phoenix

19.1%

New York University

8.2%

Northeastern University

5.9%

Michigan State University

4.8%

University of Texas at Austin

4.8%

University of Massachusetts Amherst

4.6%

George Washington University

4.5%

Pennsylvania State University

4.5%

Florida State University

4.1%

DePaul University

4.1%

Boston University

3.9%

San Francisco State University

3.7%

Illinois State University

3.7%

Ohio State University

3.7%

University of Kansas

3.5%

Northwestern University

3.3%

Arizona State University

3.3%

Virginia Commonwealth University

3.3%

Temple University

3.3%

George Mason University

3.3%
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Majors

Business

32.0%

Marketing

11.6%

Communication

6.6%

Management

6.4%

Psychology

5.7%

Finance

5.6%

Accounting

3.3%

Social Work

3.2%

English

3.1%

Political Science

2.8%

Journalism

2.4%

Computer Science

2.4%

Nursing

2.4%

Public Relations

2.3%

Economics

2.1%

Criminal Justice

1.8%

Education

1.7%

Human Resources Management

1.7%

Computer Information Systems

1.5%

Law

1.5%
Show More
Degrees

Bachelors

49.8%

Masters

27.7%

Other

12.8%

Associate

4.2%

Certificate

2.8%

Doctorate

1.8%

Diploma

0.6%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$114,000
View Detailed Salary Report
$71,000
Min 10%
$114,000
Median 50%
$114,000
Median 50%
$114,000
Median 50%
$114,000
Median 50%
$114,000
Median 50%
$114,000
Median 50%
$114,000
Median 50%
$182,000
Max 90%
Best Paying Company
Prime Healthcare
Highest Paying City
San Jose, CA
Highest Paying State
Washington
Avg Experience Level
3.1 years
How much does a Client Services Director make at top companies?
The national average salary for a Client Services Director in the United States is $114,135 per year or $55 per hour. Those in the bottom 10 percent make under $71,000 a year, and the top 10 percent make over $182,000.

Real Client Services Director Salaries

Job Title Company Location Start Date Salary
Director, Client Risk Solutions Commonwealth Bank of Australia New York, NY Jul 15, 2015 $250,000
Director (Finance), Client Insights & Solutions Australia and New Zealand Banking Group New York, NY Jul 10, 2014 $218,000
Client Services Director We Are Social Inc. New York, NY Jan 06, 2014 $204,194
Director (Finance), Client Insights & Solutions Australia and New Zealand Banking Group New York, NY Sep 17, 2012 $200,000
Director (Finance), Client Insights & Solutions Australia and New Zealand Banking Group New York, NY Jul 10, 2012 $200,000
Client Services Director Moving Brands, Inc. San Francisco, CA Jul 01, 2011 $187,976 -
$189,917
Client Services Director Moving Brands, Inc. San Francisco, CA Jul 15, 2011 $187,346 -
$189,280
Director of Client Services Edgewater Technology Wakefield, MA Oct 01, 2012 $175,000
Director of Client Services Edgewater Technology White Plains, NY Sep 22, 2012 $175,000
Director of Client Services Xavient Information Systems, Inc. Simi Valley, CA Jul 30, 2015 $170,200
Client Services Director Valuemomentum, Inc. South Plainfield, NJ Aug 26, 2015 $170,000
Client Services Director Spinifex Group, Inc. Torrance, CA Sep 14, 2015 $160,000
Client Services Director Valuemomentum, Inc. South Plainfield, NJ Feb 15, 2015 $144,000
Director-Client Services Valuemomentum, Inc. Piscataway, NJ Sep 13, 2016 $142,000
Director of Client Services Kraftworks Advertising, Ltd. New York, NY Jun 15, 2013 $140,000
Director Client Services (Computer) Aditi Technologies Pvt. Ltd. Bellevue, WA Sep 01, 2013 $137,144 -
$180,000
Director, Multi-Asset Client Solutions Blackrock Financial Management, Inc. New York, NY Mar 01, 2011 $136,989 -
$150,000
Director, Client Services XL Marketing Corporation New York, NY Apr 15, 2013 $135,000
Director-Client Services Valuemomentum, Inc. Bloomington, IL Jan 12, 2016 $132,000
Client Services Director of Operations Steel House, Inc. Los Angeles, CA Aug 23, 2013 $130,000
Client Service Director Robert Half International, Inc. New York, NY Jan 14, 2016 $109,054 -
$114,054
Director of Client Services Fusion Company Richmond, VA Mar 18, 2013 $105,060
Director of Client Services Xavient Information Systems, Inc. Atlanta, GA Jul 28, 2015 $105,000
Director of Client Services Xavient Information Systems, Inc. Atlanta, GA Sep 25, 2015 $105,000
Director, Client Services Paladyne Systems, Inc. New York, NY Jun 13, 2011 $102,000

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Top Skills for A Client Services Director

  1. New Clients
  2. Customer Service
  3. Financial Services
You can check out examples of real life uses of top skills on resumes here:
  • Provided a comfortable introduction for new clients who are considering home care for the first time and looking for support and guidance
  • Defined performance objectives derived from customer requirements and benchmarks and designed new processes for improving customer service across the organization.
  • Secured 4 new clients, including two major financial services clients, totaling $1.4 million in revenue in year one.
  • Created growth opportunities and solicited new accounts while enhancing existing client relationships.
  • Developed agency organizational policies and procedures which resulted in successful funding audits for 5 consecutive years.

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Top 10 Best States for Client Services Directors

  1. Rhode Island
  2. New Jersey
  3. Colorado
  4. Virginia
  5. Pennsylvania
  6. New York
  7. Delaware
  8. California
  9. North Carolina
  10. Connecticut
  • (109 jobs)
  • (762 jobs)
  • (596 jobs)
  • (716 jobs)
  • (828 jobs)
  • (1,648 jobs)
  • (43 jobs)
  • (3,457 jobs)
  • (620 jobs)
  • (309 jobs)

Top Client Services Director Employers

Jobs From Top Client Services Director Employers

Client Services Director Videos

Career Advice on becoming a Client Services Manager by Richard D (Full Version)

A Day in the Life of a BAYADA Client Services Manager

Career Advice on becoming a Client Services Manager by Mel L (Full Version)

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