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Client Services Director Careers

The client service director ensures that customers are satisfied with a company's products or services. You will play a key leadership role in managing all activities to support customers and meet their expectations. This involves overseeing the day-to-day activities of team members and clients, resolving issues and complaints from clients, and even meeting with clients personally to resolve any problems and establish a long-lasting relationship.

You are to analyze and use available data to develop a business plan or develop an initiative that will benefit the customer. As a director of client services, you are to provide strategies to maximize customer satisfaction. You may also be in charge of coordinating team activities and hiring or training new members of the customer service team.

To work as a director of client services, you are required to possess at least a high school diploma. Preference is on the work experience, which should be at least five years as a supervisor in customer support and account management. You should possess leadership skills, strong customer service skills, a good knowledge of data analysis, problem-solving, and organization skills. The annual average salary for this job is $87,000.

There is more than meets the eye when it comes to being a client services director. For example, did you know that they make an average of $59.82 an hour? That's $124,428 a year!

Between 2018 and 2028, the career is expected to grow 5% and produce 20,600 job opportunities across the U.S.

What Does a Client Services Director Do

There are certain skills that many client services directors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed management skills, time-management skills and analytical skills.

When it comes to the most important skills required to be a client services director, we found that a lot of resumes listed 16.2% of client services directors included client service, while 10.2% of resumes included customer service, and 7.9% of resumes included procedures. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the client services director job title. But what industry to start with? Most client services directors actually find jobs in the technology and professional industries.

How To Become a Client Services Director

If you're interested in becoming a client services director, one of the first things to consider is how much education you need. We've determined that 68.8% of client services directors have a bachelor's degree. In terms of higher education levels, we found that 13.6% of client services directors have master's degrees. Even though most client services directors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a client services director. When we researched the most common majors for a client services director, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on client services director resumes include associate degree degrees or doctoral degree degrees.

You may find that experience in other jobs will help you become a client services director. In fact, many client services director jobs require experience in a role such as account executive. Meanwhile, many client services directors also have previous career experience in roles such as account manager or project manager.

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Average Salary
$124,428
Average Salary
Job Growth Rate
5%
Job Growth Rate
Job Openings
53,466
Job Openings

Client Services Director Career Paths

Top Careers Before Client Services Director

Top Careers After Client Services Director

Client Services Director Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Client Services Director

Client Services Directors in America make an average salary of $124,428 per year or $60 per hour. The top 10 percent makes over $191,000 per year, while the bottom 10 percent under $80,000 per year.
Average Salary
$124,428
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
Piscataway, NJ
Salary Range107k - 205k$148k$148,237
Richmond, VA
Salary Range105k - 207k$148k$147,747
New York, NY
Salary Range105k - 200k$145k$145,204
Raleigh, NC
Salary Range95k - 193k$136k$135,685
Danbury, CT
Salary Range93k - 178k$129k$129,214
Boston, MA
Salary Range93k - 177k$129k$129,006
$57k
$207k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Director of Client Services
Director of Client Services
State of Oklahoma
State of Oklahoma
05/19/2021
05/19/2021
$135,00005/19/2021
$135,000
Director of Client Services
Director of Client Services
State of Oklahoma
State of Oklahoma
05/19/2021
05/19/2021
$135,00005/19/2021
$135,000
Client Services Director
Client Services Director
XXX
XXX
02/10/2021
02/10/2021
$141,48002/10/2021
$141,480
Director, Client Architecture
Director, Client Architecture
CVS Pharmacy, Inc.
CVS Pharmacy, Inc.
01/08/2021
01/08/2021
$170,00001/08/2021
$170,000
Director of Client Experience
Director of Client Experience
Mathematica
Mathematica
01/06/2021
01/06/2021
$180,00001/06/2021
$180,000
See More Recent Salaries

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Client Services Director Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Client Services Director. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Client Services Director Resume

At Zippia, we went through countless Client Services Director resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Client Services Director Demographics

Gender

female

51.8 %

male

44.1 %

unknown

4.1 %

Ethnicity

White

82.7 %

Hispanic or Latino

8.0 %

Asian

4.0 %

Foreign Languages Spoken

Spanish

49.0 %

French

17.5 %

German

7.0 %
See More Demographics

Client Services Director Education

Majors

Business
27.8 %
Marketing
10.7 %

Degrees

Bachelors

68.8 %

Masters

13.6 %

Certificate

7.8 %

Top Colleges for Client Services Directors

1. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

2. University of Wisconsin - Madison

Madison, WI • Private

In-State Tuition
$10,555
Enrollment
30,360

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Georgia

Athens, GA • Private

In-State Tuition
$11,830
Enrollment
29,474

5. Virginia Polytechnic Institute and State University

Blacksburg, VA • Private

In-State Tuition
$13,620
Enrollment
27,730

6. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

7. Ohio State University

Columbus, OH • Private

In-State Tuition
$10,726
Enrollment
45,769

8. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

9. University of Houston

Houston, TX • Private

In-State Tuition
$8,913
Enrollment
37,291

10. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990
See More Education Info

Online Courses For Client Services Director That You May Like

Start Improving Customer Service
udemy
3.9
(2,023)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

Customer Service Mastery: Delight Every Customer
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4.6
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Master Customer Service using this practical customer care course...

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Top Skills For a Client Services Director

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.2% of client services directors listed client service on their resume, but soft skills such as management skills and time-management skills are important as well.

Best States For a Client Services Director

Some places are better than others when it comes to starting a career as a client services director. The best states for people in this position are Delaware, New Jersey, Virginia, and New York. Client services directors make the most in Delaware with an average salary of $145,482. Whereas in New Jersey and Virginia, they would average $139,909 and $138,725, respectively. While client services directors would only make an average of $137,444 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Jersey

Total Client Services Director Jobs:
1,447
Highest 10% Earn:
$228,000
Location Quotient:
1.18
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Minnesota

Total Client Services Director Jobs:
1,427
Highest 10% Earn:
$216,000
Location Quotient:
1.39
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Client Services Director Jobs:
2,659
Highest 10% Earn:
$225,000
Location Quotient:
1.34
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Client Services Director Employers

1. Robert Half International
4.5
Avg. Salary: 
$102,778
Client Services Directors Hired: 
42+
2. IRI
4.7
Avg. Salary: 
$116,621
Client Services Directors Hired: 
26+
3. Automatic Data Processing
4.7
Avg. Salary: 
$112,718
Client Services Directors Hired: 
19+
4. SunGard
4.8
Avg. Salary: 
$124,870
Client Services Directors Hired: 
15+
5. Nielsen Holdings
4.7
Avg. Salary: 
$121,502
Client Services Directors Hired: 
14+
6. Ipsos America
4.6
Avg. Salary: 
$114,930
Client Services Directors Hired: 
14+

Client Services Director Videos

Updated October 2, 2020