Client services director vs client services executive

The differences between client services directors and client services executives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a client services director has an average salary of $117,337, which is higher than the $81,221 average annual salary of a client services executive.

The top three skills for a client services director include client service, customer service and business development. The most important skills for a client services executive are account management, client service, and customer service.

Client services director vs client services executive overview

	Client Services Director	Client Services Executive
Yearly salary	$117,337	$81,221
Hourly rate	$56.41	$39.05
Growth rate	5%	6%
Number of jobs	103,218	143,187
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 74%	Bachelor's Degree, 65%
Average age	46	44
Years of experience	8	-

What does a client services director do?

A client services director is responsible for maintaining healthy business relationships with clients, ensuring that operational teams provide the highest quality services for the clients, following their deliverables and business requirements. Client services directors oversee project management procedures, identifying inconsistencies, and revising business plans to improve outputs and achieve client satisfaction. They also recommend cost-reduction techniques, as well as processes to maximize productivity and enhance the utilization of resources. A client services director coordinates with the clients for progress updates, as well as informing them of adjustments and opportunities for business development.

What does a client services executive do?

A client services executive is responsible for maintaining healthy business relationships with clients and partners, responding to their inquiries and requests, and resolving their concerns. Client services executives monitor the departmental activities to ensure that the team provides the highest customer satisfaction according to the client specifications and business guidelines. They conduct data and statistical analysis and review the market performance to identify opportunities that would generate more revenue resources for the business and increase profits.

Client services director vs client services executive salary

Client services directors and client services executives have different pay scales, as shown below.

	Client Services Director	Client Services Executive
Average salary	$117,337	$81,221
Salary range	Between $84,000 And $162,000	Between $51,000 And $129,000
Highest paying City	San Francisco, CA	Seattle, WA
Highest paying state	New Jersey	Maryland
Best paying company	First Republic Bank	UST Global
Best paying industry	Technology	Finance

Differences between client services director and client services executive education

There are a few differences between a client services director and a client services executive in terms of educational background:

	Client Services Director	Client Services Executive
Most common degree	Bachelor's Degree, 74%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	University of Southern California	Stanford University

Client services director vs client services executive demographics

Here are the differences between client services directors' and client services executives' demographics:

	Client Services Director	Client Services Executive
Average age	46	44
Gender ratio	Male, 45.1% Female, 54.9%	Male, 52.6% Female, 47.4%
Race ratio	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%	Black or African American, 6.6% Unknown, 4.0% Hispanic or Latino, 15.8% Asian, 5.5% White, 67.7% American Indian and Alaska Native, 0.4%
LGBT Percentage	7%	5%

Differences between client services director and client services executive duties and responsibilities

Client services director example responsibilities.

Manage both internal personnel and external vendor relationships for web development, SEO, and SEM projects.
Lead full cycle implementations of SaaS solution from requirements building, through application development, QA/UAT, and production migration.
Manage SLA agreements with major clients, ensuring that all stakeholders are in compliance with the provisions of the agreement.
Reconfigure and optimize Salesforce capabilities to better track and manage accounts.
Manage and facilitate new hire orientation, administer employment on-boarding process for contingent workforce, process and audit weekly contingent payroll.
Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.

Client services executive example responsibilities.

Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
Partner with other Nielsen division on custom research and marketing initiatives to produce actionable recommendation on future business planning.

Client services director vs client services executive skills

Common client services director skills

Client Service, 11%
Customer Service, 8%
Business Development, 7%
Excellent Interpersonal, 4%
Project Management, 4%
Healthcare, 4%

Common client services executive skills

Account Management, 9%
Client Service, 7%
Customer Service, 7%
Project Management, 5%
Business Development, 5%
Client Relationships, 5%

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Client Services Director
Client Services Director vs Client Services Executive

Updated January 8, 2025

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