Client services director vs director of client relations

The differences between client services directors and directors of client relations can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a client services director, becoming a director of client relations takes usually requires 2-4 years. Additionally, a client services director has an average salary of $117,337, which is higher than the $116,480 average annual salary of a director of client relations.

The top three skills for a client services director include client service, customer service and business development. The most important skills for a director of client relations are project management, client issues, and healthcare.

Client services director vs director of client relations overview

	Client Services Director	Director Of Client Relations
Yearly salary	$117,337	$116,480
Hourly rate	$56.41	$56.00
Growth rate	5%	8%
Number of jobs	103,218	63,226
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 74%	Bachelor's Degree, 74%
Average age	46	42
Years of experience	8	4

What does a client services director do?

A client services director is responsible for maintaining healthy business relationships with clients, ensuring that operational teams provide the highest quality services for the clients, following their deliverables and business requirements. Client services directors oversee project management procedures, identifying inconsistencies, and revising business plans to improve outputs and achieve client satisfaction. They also recommend cost-reduction techniques, as well as processes to maximize productivity and enhance the utilization of resources. A client services director coordinates with the clients for progress updates, as well as informing them of adjustments and opportunities for business development.

What does a director of client relations do?

A director of client relations is responsible for maintaining healthy business partnerships with clients, offering the company's quality services to boost brand awareness for the target audience on various market platforms. Directors of client relations identify the clients' needs, as well as their long-term goals, to strategize business techniques and project management procedures that would help the clients reach their maximum objectives. They also handle budget allocation for different teams, ensuring that each department receives adequate resources for operations.

Client services director vs director of client relations salary

Client services directors and directors of client relations have different pay scales, as shown below.

	Client Services Director	Director Of Client Relations
Average salary	$117,337	$116,480
Salary range	Between $84,000 And $162,000	Between $82,000 And $163,000
Highest paying City	San Francisco, CA	San Francisco, CA
Highest paying state	New Jersey	Washington
Best paying company	First Republic Bank	Cambridge Associates
Best paying industry	Technology	Technology

Differences between client services director and director of client relations education

There are a few differences between a client services director and a director of client relations in terms of educational background:

	Client Services Director	Director Of Client Relations
Most common degree	Bachelor's Degree, 74%	Bachelor's Degree, 74%
Most common major	Business	Business
Most common college	University of Southern California	Stanford University

Client services director vs director of client relations demographics

Here are the differences between client services directors' and directors of client relations' demographics:

	Client Services Director	Director Of Client Relations
Average age	46	42
Gender ratio	Male, 45.1% Female, 54.9%	Male, 45.2% Female, 54.8%
Race ratio	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%	Black or African American, 5.8% Unknown, 4.7% Hispanic or Latino, 9.0% Asian, 5.1% White, 75.1% American Indian and Alaska Native, 0.4%
LGBT Percentage	7%	16%

Differences between client services director and director of client relations duties and responsibilities

Client services director example responsibilities.

Manage both internal personnel and external vendor relationships for web development, SEO, and SEM projects.
Lead full cycle implementations of SaaS solution from requirements building, through application development, QA/UAT, and production migration.
Manage SLA agreements with major clients, ensuring that all stakeholders are in compliance with the provisions of the agreement.
Reconfigure and optimize Salesforce capabilities to better track and manage accounts.
Manage and facilitate new hire orientation, administer employment on-boarding process for contingent workforce, process and audit weekly contingent payroll.
Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.

Director of client relations example responsibilities.

Manage social media such as Facebook and LinkedIn to network and gain more exposure to the firm.
Develop RFP responses, participate in sales presentations, and manage major existing accounts such as Wal-Mart and Exxon-Mobil.
Manage projects for extensive keyword research and develop a comprehensive SEO strategy.
Join sales team to help with SaaS transformation.
Design and implement sales and marketing strategies that introduce the organization into the national group Medicare market.
Develop KPI standards for collectors and sales team base upon clients needs to promote efficiency and collection results.

Client services director vs director of client relations skills

Common client services director skills

Client Service, 11%
Customer Service, 8%
Business Development, 7%
Excellent Interpersonal, 4%
Project Management, 4%
Healthcare, 4%

Common director of client relations skills

Project Management, 9%
Client Issues, 7%
Healthcare, 6%
Account Management, 5%
Business Development, 5%
Client Relations, 4%

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Client Services Director
Client Services Director vs Director Of Client Relations

Updated January 8, 2025

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