Client services director vs group director

Differences between client services director and group director duties and responsibilities

Client services director example responsibilities.

• Manage both internal personnel and external vendor relationships for web development, SEO, and SEM projects.
• Lead full cycle implementations of SaaS solution from requirements building, through application development, QA/UAT, and production migration.
• Manage SLA agreements with major clients, ensuring that all stakeholders are in compliance with the provisions of the agreement.
• Reconfigure and optimize Salesforce capabilities to better track and manage accounts.
• Manage and facilitate new hire orientation, administer employment on-boarding process for contingent workforce, process and audit weekly contingent payroll.
• Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
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Group director example responsibilities.

• Manage business relate responsibilities such as employee relations, scheduling, payroll, and general center operations.
• Manage treasury and wire transfer/electronic payments operations.
• Manage the production operational readiness group and provide oversight for all delivery projects for the company.
• Manage and monitor rehabilitation departments to ensure productivity thresholds are met and appropriate Medicare billing criteria document.
• Create a Medicaid regulation requirements tracking grid for operational leads and underwriting to reference while drafting responses for new business proposals.
• Manage inter-relationships between diverse work groups in the brewing, packaging and distribution departments relating to internal logistics and production scheduling.
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