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Client services director vs regional director

The differences between client services directors and regional directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a client services director and a regional director. Additionally, a client services director has an average salary of $117,337, which is higher than the $78,190 average annual salary of a regional director.

The top three skills for a client services director include client service, customer service and business development. The most important skills for a regional director are healthcare, patients, and customer service.

Client services director vs regional director overview

Client Services DirectorRegional Director
Yearly salary$117,337$78,190
Hourly rate$56.41$37.59
Growth rate5%5%
Number of jobs103,21873,300
Job satisfaction--
Most common degreeBachelor's Degree, 74%Bachelor's Degree, 66%
Average age4646
Years of experience88

What does a client services director do?

A client services director is responsible for maintaining healthy business relationships with clients, ensuring that operational teams provide the highest quality services for the clients, following their deliverables and business requirements. Client services directors oversee project management procedures, identifying inconsistencies, and revising business plans to improve outputs and achieve client satisfaction. They also recommend cost-reduction techniques, as well as processes to maximize productivity and enhance the utilization of resources. A client services director coordinates with the clients for progress updates, as well as informing them of adjustments and opportunities for business development.

What does a regional director do?

The primary role of regional directors is to oversee and provide guidance to the managers that report to them. They coordinate with employees to discuss business progress and create strategies to accomplish the company's goals. It is their responsibility to oversee the recruitment and training of staff and implement a marketing strategy to maximize sales and profitability. It is also their responsibility to identify and address staff performance issues and collaborate with department teams on market growth opportunities.

Client services director vs regional director salary

Client services directors and regional directors have different pay scales, as shown below.

Client Services DirectorRegional Director
Average salary$117,337$78,190
Salary rangeBetween $84,000 And $162,000Between $41,000 And $147,000
Highest paying CitySan Francisco, CANew York, NY
Highest paying stateNew JerseyConnecticut
Best paying companyFirst Republic BankSidley Austin
Best paying industryTechnologyHealth Care

Differences between client services director and regional director education

There are a few differences between a client services director and a regional director in terms of educational background:

Client Services DirectorRegional Director
Most common degreeBachelor's Degree, 74%Bachelor's Degree, 66%
Most common majorBusinessBusiness
Most common collegeUniversity of Southern CaliforniaUniversity of Southern California

Client services director vs regional director demographics

Here are the differences between client services directors' and regional directors' demographics:

Client Services DirectorRegional Director
Average age4646
Gender ratioMale, 45.1% Female, 54.9%Male, 61.1% Female, 38.9%
Race ratioBlack or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage7%7%

Differences between client services director and regional director duties and responsibilities

Client services director example responsibilities.

  • Manage both internal personnel and external vendor relationships for web development, SEO, and SEM projects.
  • Lead full cycle implementations of SaaS solution from requirements building, through application development, QA/UAT, and production migration.
  • Manage SLA agreements with major clients, ensuring that all stakeholders are in compliance with the provisions of the agreement.
  • Reconfigure and optimize Salesforce capabilities to better track and manage accounts.
  • Manage and facilitate new hire orientation, administer employment on-boarding process for contingent workforce, process and audit weekly contingent payroll.
  • Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
  • Show more

Regional director example responsibilities.

  • Achieve 140 RevPAR index for first year, first place in STR report.
  • Recruit, train, and manage multiple alumni boards of volunteers.
  • Achieve $20 ADR increase through mix of business and capturing multiple new accounts.
  • Achieve five-star rating in each of the CMS rating system categories for a skil rehab facility.
  • Lead all hotels to make or exceed budget by analyzing market / making ADR adjustments as needed.
  • Manage marketing and sales SaaS desktop/mobile application that enable doctors and nurses to access lab results anywhere and on any device.
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Client services director vs regional director skills

Common client services director skills
  • Client Service, 11%
  • Customer Service, 8%
  • Business Development, 7%
  • Excellent Interpersonal, 4%
  • Project Management, 4%
  • Healthcare, 4%
Common regional director skills
  • Healthcare, 13%
  • Patients, 10%
  • Customer Service, 8%
  • Oversight, 8%
  • Professional Development, 4%
  • Financial Performance, 4%

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