How to hire a client services director

How to hire a client services director, step by step

Here's a step-by-step client services director hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client services director job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client services director
• Step 8: Go through the hiring process checklist

What does a client services director do?

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1. Identify your hiring needs

   Before you start hiring a client services director, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A client services director's background is also an important factor in determining whether they'll be a good fit for the position. For example, client services directors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of client services directors.

   Type of Client Services Director	Description	Hourly rate
   Client Services Director	Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.	$40-77
   Director Of Client Relations	A director of client relations is responsible for maintaining healthy business partnerships with clients, offering the company's quality services to boost brand awareness for the target audience on various market platforms. Directors of client relations identify the clients' needs, as well as their long-term goals, to strategize business techniques and project management procedures that would help the clients reach their maximum objectives... Show more	$39-78
   Director, Inside Sales	The role of inside sales directors is to sell services and products over the phone. They are responsible for overseeing sales representatives who make and take telephone calls... Show more	$14-50

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Client Service
   • Customer Service
   • Business Development
   • Excellent Interpersonal
   • Project Management
   • Healthcare
   • Account Management
   • Client Satisfaction
   • HR
   • Customer Satisfaction
   • Oversight
   • Digital Marketing
   • Performance Management
   • Service Delivery

   Check all skills

   Responsibilities:

   • Manage both internal personnel and external vendor relationships for web development, SEO, and SEM projects.
   • Lead full cycle implementations of SaaS solution from requirements building, through application development, QA/UAT, and production migration.
   • Manage SLA agreements with major clients, ensuring that all stakeholders are in compliance with the provisions of the agreement.
   • Reconfigure and optimize Salesforce capabilities to better track and manage accounts.
   • Manage and facilitate new hire orientation, administer employment on-boarding process for contingent workforce, process and audit weekly contingent payroll.
   • Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.

   More client services director duties

3. Make a budget

   Including a salary range in your client services director job description is one of the best ways to attract top talent. A client services director can vary based on:

   • Location. For example, client services directors' average salary in alaska is 34% less than in new jersey.
   • Seniority. Entry-level client services directors 48% less than senior-level client services directors.
   • Certifications. A client services director with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a client services director's salary.

   Average client services director salary

   $117,337yearly

   $56.41 hourly rate

   ---

   Entry-level client services director salary

   $84,000 yearly salary

   Updated January 21, 2026

   Average client services director salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$142,917	$69
   2	New Jersey	$137,084	$66
   3	Massachusetts	$136,674	$66
   4	District of Columbia	$134,662	$65
   5	Virginia	$133,471	$64
   6	Oregon	$132,792	$64
   7	Michigan	$129,833	$62
   8	Washington	$129,636	$62
   9	South Carolina	$128,464	$62
   10	Georgia	$127,653	$61
   11	Missouri	$125,136	$60
   12	New York	$124,727	$60
   13	Wisconsin	$121,954	$59
   14	Maryland	$120,275	$58
   15	Wyoming	$119,604	$58
   16	Connecticut	$119,448	$57
   17	New Mexico	$119,093	$57
   18	Pennsylvania	$117,753	$57
   19	Illinois	$117,175	$56
   20	Arizona	$116,219	$56

   Average client services director salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	First Republic Bank	$155,741	$74.88
   2	ServiceNow	$149,831	$72.03	30
   3	RapidRatings	$139,724	$67.17	1
   4	Smartsheet	$139,252	$66.95	2
   5	iHeartMedia	$138,813	$66.74	7
   6	BNY Mellon	$138,236	$66.46	112
   7	Sittercity	$135,979	$65.37
   8	Xavient Information Systems	$135,429	$65.11
   9	Edgewater Technology	$134,922	$64.87
   10	Firstservice Residential California, Inc.	$134,379	$64.61
   11	Wpp Us Holdings Inc	$132,508	$63.71	13
   12	UBS	$132,373	$63.64	80
   13	BMO Capital Markets	$132,169	$63.54	61
   14	JPMorgan Chase & Co.	$131,996	$63.46	364
   15	State Street	$131,788	$63.36	19
   16	Virtusa	$131,467	$63.21	13
   17	Envestnet	$131,354	$63.15	3
   18	Standard Chartered	$130,785	$62.88	40
   19	Oracle	$130,318	$62.65	515
   20	CyberCoders	$130,148	$62.57

4. Writing a client services director job description

   A job description for a client services director role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a client services director job description:

   Client services director job description example

   Who we are: Vee Technologies' is a leading advisory and consulting organization that offers cutting-edge, technology-enabled solutions to the clients we serve. Headquartered in New York, we work as a trusted partner to businesses and organizations around the world, ranging from Fortune 500 firms to mid-size companies. Our solutions enable businesses of all sizes to achieve extraordinary outcomes. We support organizations across a wide range of industries, helping them cut costs, build value, and achieve their most critical business objectives faster and more efficiently.

   What we are looking for: The Client Sales Director, Healthcare , is an experienced SALES leader capable of closing new outsourcing opportunities and managing existing accounts.

   The successful candidate will manage all aspects of the sales process from lead identification through qualification, objection handling and closing. We are looking for a high-achieving sales professional to help the company meet its ambitious customer acquisition and revenue growth objectives.

   This individual needs to be able to function in a team environment with multiple internal constituencies, abstract and fluid environments, and simultaneous deadlines. The position requires a substantial understanding of the consultative sales process and must be able to lead executive-level decision makers through the sales process from the qualification stage through contract closing.

   Prior experience in sales of Healthcare Revenue Cycle Management Provider or Payer services, and/or Business Process Outsourced (BPO)/Business Process Management (BPM)services is required. Experience in Sales of related services is preferred.

   Major Responsibilities/Activities:

   Duties include, but are not limited to:

   • Develop and execute strategic plan to achieve sales targets and to expand the company’s customer base for RCM and Healthcare services.
   • Define, plan and implement sales strategies for new opportunities in RCM.
   • Consult with clients to understand their business needs and objectives.
   • Build and maintain strong, long-lasting customer relationships by providing thought leadership.
   • Work from a home-based office, travelling up to 50% of the time

   Minimum Requirements:

   • Minimum 10+ for mid-level and 15+ years for senior-level, experience in Business Process Outsourcing / Business Process Management Direct Sales/ Account Management experience a must.
   • Experience selling consultatively
   • Bachelor’s degree (MBA preferred) or equivalent professional experience in selling into the healthcare market
   • Ability to effectively lead with C-Level executives
   • Excellent communication skills

   Travel Requirements: 50% of the time - This is a remote (home office-based) position.

   Geographical Preferences/Requirements: Near a major airport for travel.

   Vee Technologies, is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by applicable law.

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5. Post your job

   To find the right client services director for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with client services directors they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit client services directors who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your client services director job on Zippia to find and recruit client services director candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit client services directors, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client services director

   Once you have selected a candidate for the client services director position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new client services director. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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