Client services director job description

Who we are: Vee Technologies' is a leading advisory and consulting organization that offers cutting-edge, technology-enabled solutions to the clients we serve. Headquartered in New York, we work as a trusted partner to businesses and organizations around the world, ranging from Fortune 500 firms to mid-size companies. Our solutions enable businesses of all sizes to achieve extraordinary outcomes. We support organizations across a wide range of industries, helping them cut costs, build value, and achieve their most critical business objectives faster and more efficiently.

What we are looking for: The Client Sales Director, Healthcare , is an experienced SALES leader capable of closing new outsourcing opportunities and managing existing accounts.

The successful candidate will manage all aspects of the sales process from lead identification through qualification, objection handling and closing. We are looking for a high-achieving sales professional to help the company meet its ambitious customer acquisition and revenue growth objectives.

This individual needs to be able to function in a team environment with multiple internal constituencies, abstract and fluid environments, and simultaneous deadlines. The position requires a substantial understanding of the consultative sales process and must be able to lead executive-level decision makers through the sales process from the qualification stage through contract closing.

Prior experience in sales of Healthcare Revenue Cycle Management Provider or Payer services, and/or Business Process Outsourced (BPO)/Business Process Management (BPM)services is required. Experience in Sales of related services is preferred.

Major Responsibilities/Activities:

Duties include, but are not limited to:

• Develop and execute strategic plan to achieve sales targets and to expand the company’s customer base for RCM and Healthcare services.
• Define, plan and implement sales strategies for new opportunities in RCM.
• Consult with clients to understand their business needs and objectives.
• Build and maintain strong, long-lasting customer relationships by providing thought leadership.
• Work from a home-based office, travelling up to 50% of the time

Minimum Requirements:

• Minimum 10+ for mid-level and 15+ years for senior-level, experience in Business Process Outsourcing / Business Process Management Direct Sales/ Account Management experience a must.
• Experience selling consultatively
• Bachelor’s degree (MBA preferred) or equivalent professional experience in selling into the healthcare market
• Ability to effectively lead with C-Level executives
• Excellent communication skills

Travel Requirements: 50% of the time - This is a remote (home office-based) position.

Geographical Preferences/Requirements: Near a major airport for travel.

Vee Technologies, is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by applicable law.

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Bachelor's degree is required with a minimum of 5 years of related Public Accounting Experience, focusing on Not-for-Profit clients. CPA or CMA required.

APPLICATION INSTRUCTIONS

To be considered for this position, an online application must be submitted, along with an updated resume. All applicable fields on the application are required.

AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.

For more information, visit associationheadquarters.com, connect with AH on Facebook, YouTube and follow on Twitter.

In accordance with Association Headquarters' commitment to provide and maintain a workplace that is free of known and preventable hazards to safeguard the health of employees and their families, clients, and affiliates, all employees are required to receive the COVID-19 vaccination unless a reasonable accommodation is approved (i.e., serious health risks or sincere religious beliefs). Such accommodations will be granted where they do not cause AH undue hardship or pose a direct threat to the health and safety of others.

Benefits

Benefits include, but are not limited to:

• Medical, Dental, and Vision
• Voluntary Life Insurance - Employee Paid
• AFLAC available
• Paid holidays and Paid Time Off (PTO) accrual
• 401k
• Basic life insurance, short-term and long-term disability

Other Benefits of Working at AH:

• Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
• Industry Leader - Most credentialed AMC and the first AMC to be Customer Service Certified by the Customer Service Institute of America
• Flex Schedules
• On-site fitness center, open 24/7
• Gym reimbursement program
• Tuition reimbursement program
• Training and Development opportunities

Job Posted by ApplicantPro

The Director of Client Performance will drive home the message that education is at the core of what we do at ApartmentRatings and SatisFacts. By assisting clients in analyzing and reviewing their results, you can then walk hand in hand with them through solutions to seize opportunities for improvement. You will act as their guide toward success.

* 3-5 years of experience in a corporate-level education/training position within the multifamily industry
* Working knowledge of the types of products and services offered by SatisFacts and ApartmentRatings
* Ideal traits include caring/professional demeanor, organized, self-motivated, positive attitude, collaborative, with the ability to prioritize and adapt swiftly to changes in priorities
* Strategic thinker with the ability to analyze complex data and form easy to understand explanations and recommendations
* Verifiable history of coaching others to become successful
* High proficiency of written and verbal communication skills
* Demonstrates an acute attention to detail and ability to execute flawlessly
* Experience with blended method training solutions (webinar, in-person, e-learning) within a corporate learning setting
* Executive presence and the ability to match rapport at all levels in the business.
* Proven ability to work efficiently, effectively, and proactively in a fast-paced, deadline-oriented, dynamic environment
* Advanced proficiency level of MS Word, Excel and PowerPoint

Job Responsibilities:

* Provide post-onboarding support to clients via scheduled follow-ups.
* Analyze survey results, prepare and conduct review sessions for clients at both corporate and on-site levels
* Identify, assess, and address key factors impacting performance
* Leverage both quantitative and qualitative insight to clients to strengthen their online reputation and on-site experience
* Follow up with clients to reinforce best practices and recommendations for improvement
* Track client performance throughout the year and provide coaching to those with declining/stagnant results
* Conduct quarterly updates on the national benchmarking results along with strategies to improve performance
* Post training responsibilities include measuring and tracking training effectiveness to ensure learning retention, relevance and, where possible, ROI
* Co-host monthly podcast to offer analytical insight regarding industry trends and renter behaviors
* Meet with other internal teams to ensure information related to education flows consistently across all departments

About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.