FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.

Client Services Director

This job has expired and is no longer available.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Top 50 Client Services Director Skills

Below we've compiled a list of the most important skills for a Client Services Director. We ranked the top skills based on the percentage of Client Services Director resumes they appeared on. For example, 16.1% of Client Services Director resumes contained Client Service as a skill. Let's find out what skills a Client Services Director actually needs in order to be successful in the workplace.

These are the most important skills for a Client Services Director:

1. Client Service

demand arrow
high Demand
Here's how Client Service is used in Client Services Director jobs:
  • Conducted strategic analysis of client service department by diagnosing the current organization design and assessing the organization's readiness for change.
  • Created quarterly training curriculum, manuals, and presentations for instruction of North American and European sales and client service teams.
  • Directed all client services, responding to internal and external requests, for a start-up legal staffing and services company.
  • Generate Revenue/Improve Profitability: Identified opportunities to increase annual revenues by $160,000, expanding existing client services.
  • Supervised client services in multiple offices with a client base of 500+ for four product lines.
  • Assumed the operational reins over the New York office to include Client Service and Sales.
  • Interview, hire and train new quality client service representatives and specialized Health Coaches.
  • Assist Vice President of Client Service and Sales in preparing and delivering sales presentations.
  • Lead Client Services team on project management and implementation of tools and services.
  • Managed, mentored and trained a team of 7 client services professionals.
  • Key member of the senior management team for the Client Services Department.
  • Mentored and trained a new team in Client Services.
  • Managed the Client Services Department and supervised 3 supervisors.
  • Supervised and managed staff of 7 Client Service Representatives.
  • Reported to the SVP of Client Services.
  • Managed client services and operations, offering outsourced solutions to telecom operators and carriers.
  • Managed all client service related activities for Thomson's performance measurement product, PERAscope.
  • Enhanced and streamline onboarding process and create training curricula across Client Services.
  • Joined Client Services to manage and grow 100+ multichannel marketing accounts.
  • EXPERIENCE RN Director of Client Services, O'Connell Proffessional Nursing Services at O'Connel Care at Home 4 Sugarloaf Rd.

Show More

80 Client Service Jobs

No jobs at selected location

2. Client Relationships

demand arrow
high Demand
Here's how Client Relationships is used in Client Services Director jobs:
  • Developed and taught management training classes for client services managers and operations managers to improve professionalism and client relationships.
  • Managed direct client relationships, campaign development and project performance for industry-leading inbound and outbound call center vendor.
  • Managed team of Account Executives charged with day-to-day client relationships and tactical delivery of marketing and advertising services.
  • Researched new service offerings, managed client relationships, created required documents, processed them with individual registries
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Developed client relationships to understand business needs and to formulate targeted strategies.
  • Developed high level client relationships by providing superior customer service.
  • Hired into this new role to manage client relationships, serving as the liaison between customers and the creative team.
  • Managed client relationships by serving as principal point of contact, conducting client needs assessments, and ensuring milestone adherence.
  • Led a team of Managers and Analysts in supporting and developing the M&M Mars client relationships.
  • Managed day-to-day client relationships and presented consumer lifestyle trends, insights and strategic direction to clients.
  • Established contact and maintained client relationships through phone, email, and face-to-face interaction.
  • Participated in sales and marketing meetings for ideas to rebuilding client relationships.
  • Maintain frequent client interactions to strengthen client relationships.
  • Managed client relationships, renewals and retention.
  • Developed, grew and nurtured client relationships.
  • Maintained client relationships to ensure brand loyalty.
  • Develop and maintain new client relationships.
  • Maintained senior level client relationships via project status reports, proactive data analysis and on-going needs assessment.
  • Led all client relationships, brand strategies, positioning and advertising development, and staffing.

Show More

36 Client Relationships Jobs

No jobs at selected location

3. Customer Service

demand arrow
high Demand
Here's how Customer Service is used in Client Services Director jobs:
  • Defined performance objectives derived from customer requirements and benchmarks and designed new processes for improving customer service across the organization.
  • Worked with senior leadership to develop quantitative goals and objectives for developing customer service and insurance departments.
  • Develop and implement procedures pertinent to the effective and efficient operation of the Customer Service Department.
  • Provided quality and personalized customer service via written and verbal communication to over 130 clients.
  • Established and scaled Customer Services as hybrid Professional Services and Customer Support organization.
  • Managed customer service activities to ensure client orders are fulfilled accurately and efficiently.
  • Measure Customer Service Representatives performance and make employment decisions.
  • Formulated customer service policies and objectives.
  • Increased national exposure by expanding relationships with a focus on profitable field sales, client relations, and customer service.
  • End escalation point of contact for client contracts, tech support/help desk, and vendor contracted customer service concerns.
  • Work continually towards self-development to stay current on customer service, sales and supervisory procedures & practices.
  • Managed Customer Service, Inventory Control, Production Planning, and Quality Assurance teams.
  • Conducted weekly meetings with staff to foster a shared vision for customer service.
  • Executed and supported full marketing plans through various customer service support tools.
  • Managed a Customer Service team of 3-5 people (varied).
  • Addressed client and broker service issues and provided customer service.
  • Coach Customer Service Team in order to achieve high performance.
  • Oversee sales, marketing and customer service departments.
  • Managed a client services team of over 20 employees: Project Managers, Coordinators, Customer Service Representatives, Lettershop personnel.
  • Direct responsibility for 61 customer service professionals totaling $100 million in annual revenue.

Show More

1 Customer Service Jobs

No jobs at selected location

4. Financial Services

demand arrow
high Demand
Here's how Financial Services is used in Client Services Director jobs:
  • Secured 4 new clients, including two major financial services clients, totaling $1.4 million in revenue in year one.
  • Managed long-term strategic planning as well as day to day operations of key financial services partnerships servicing over 1.4 million customers.
  • Maintained and strengthened relationships with key accounts in the Health, Technology, CPG, Financial Services and Government categories.
  • Established target entities and utilized network of contacts (Financial Services Industry) to gain traction.
  • Cultivated relationships with major retail and financial services clients - contributing to 98% satisfaction rating.
  • Introduced new program, positioning firm as vendor of choice for all financial services needs.
  • Lead strategic global accounts in the high tech, online retail and financial services verticals.
  • Directed new brand positioning initiative for ING financial services that opened access to CZ market.
  • Managed 11 engagements in consumer products, technology, financial services and retail.
  • Developed effective advertising strategies for clients in retail, healthcare, technology, financial services, and gaming industries.
  • Led development and implementation of a financial services remediation program estimated at over $6M.
  • Led the turnaround/reset of a $170M regulatory remediation program within the financial services industry.
  • Lead operations teams of financial services company employing 120 staff servicing over 17,000 clients.

Show More

2 Financial Services Jobs

No jobs at selected location

5. New Clients

demand arrow
high Demand
Here's how New Clients is used in Client Services Director jobs:
  • Provided a comfortable introduction for new clients who are considering home care for the first time and looking for support and guidance
  • Cultivated relationships with over 100 current/ new clients to ensure I sent the top candidates to suit the job requirements.
  • Result: enhanced fleet program directly resulted in new clients, increased gross sales, decreased sales expenses.
  • Created business plan, modernized financial operations, and successfully transitioned client base while adding new clients.
  • Help build corporate infrastructure to efficiently add new clients and services to a growing client roster.
  • Set up process for new clients * Preparation and maintenance of department training materials.
  • Worked directly with the scheduling team to place an appropriate caregiver for new clients.
  • Led networking efforts to recruit and obtain new clients and sell executive recruiting services.
  • Closed $4.5 million in new clients and $2 million with existing client.
  • Developed and ensured finalization of all contracts between new clients and PAR.
  • Plan and execute business development strategies to attract and acquire new clients.
  • Developed a full launch project template for new clients and new projects.
  • Reduced installation time for new clients by almost 50%.
  • Developed and prospected for new clients for the firm.
  • Conducted marketing activities to acquire and retain new clients.
  • Contracted new clients through relationship building.
  • Managed intake of new clients.
  • Offset the 5% loss in 2012 with 3 new clients in second month of Q1 in 2013.
  • Conduct clinical/psychosocial assessments of new clients.
  • Assisted in creating marketing materials for distribution Researched and obtained new clients Assisted in routine office duties as needed

Show More

1 New Clients Jobs

No jobs at selected location

Job type you want
Full Time
Part Time
Internship
Temporary

6. Project Management

demand arrow
high Demand
Here's how Project Management is used in Client Services Director jobs:
  • Managed multiple market and competitive analysis projects, carrying out all responsibilities associated with account and project management.
  • Developed CHOP standard Project Management Methodology and coordinated department-wide training initiative.
  • Provided leadership and project management for incoming and existing contracts.
  • Design and implement PMBOK aligned project management framework.
  • Project management, event production and strategic marketing.
  • Manage a team of nine, and serve in multiple functional capacities related to company, account and project management.
  • Managed a newly created Client Services Department, which included the Project Management and Programming activities of all staff.
  • Provided formal PMO methodology, direction, and resources to project management staff to ensure successful project execution.
  • Maintain client services project management staff by counseling, disciplining, monitoring, etc.
  • Established the Client Services and Project Management departments and defined processes for development.
  • Designed and implemented initial Project Management Office (PMO).
  • Implemented project management team for new project intake.
  • self-motivated individual with a successful track record in project management, marketing and public relations.
  • Provided services including project management, software development, and training and implementation services.
  • Contributed to 25% quarter over quarter growth by implementing project management standards and consistent deliverables to improve client service.
  • Project Management, Recruiting, Human Resources, Technology and Commercial Solutions, Training, etc.)
  • Project management for custom content pieces for all of Gannett s newspaper and broadcast station web sites.
  • Demonstrated complex, multi-state, project management skills; managed all office operations.
  • Established task tracking and project management system, and formalized the systemization of portfolio reviews for clients.
  • Project Manager for the IT Project Management Office which implemented IT infrastructure improvements and other projects.

Show More

6 Project Management Jobs

No jobs at selected location

7. Business Development

demand arrow
high Demand
Here's how Business Development is used in Client Services Director jobs:
  • Direct manage major technology clients, and support business development on national account acquisitions for creative-driven branding and advertising agency.
  • Advanced business development goals through cultivation of client organizations including facilitation of their strategic needs and innovation activity.
  • Generate leads and provide business development for the agency * Properly utilize all corporate provided marketing materials
  • Led business development efforts for accounting and finance project and permanent placement resourcing teams.
  • Worked closely with Business Development & Products for up-sell opportunities and new implementations.
  • Exceeded goals for business development and revenue generation every year.
  • Played instrumental role in identifying new business development opportunities.
  • Associate business development training program.
  • Helped prepare new business development pitches for Merck, Boeing, Colgate, Bank of NY, and Library of Congress.
  • Led and supported multiple business development efforts, including proposal development, submission, and meetings with prospective clients.
  • Interact with engineering, business development, and product management to track and manage product issues and enhancement requests.
  • Created business development and marketing strategies and materials for the US regional offices and Utah White Collar practice.
  • Work directly with business development manager writing and editing all content for email blasts and website information.
  • Influence and help to guide corporate strategy, decision making and business development efforts.
  • Led New Business Development and trained the entire Client Services department.
  • Create opportunities for business development through direct referrals from loyal clients.
  • Collaborated with business development in the capture of new client accounts.
  • Spearheaded all sales, marketing and business development activities.
  • Assisted in firm's new business development marketing strategy.
  • Managed existing certification clients, largest national licensure client, and continued business development.

Show More

2 Business Development Jobs

No jobs at selected location

8. Account Management

demand arrow
high Demand
Here's how Account Management is used in Client Services Director jobs:
  • Participated in a pharmacy software conversion and design of several new databases to improve customer data retrieval and account management.
  • Executed account management utilizing expert customer service skills to create a dynamic presence and strategic positioning of the organization.
  • Provided ongoing account management, cultivated ongoing relationships with satisfied clients to grow account revenues.
  • Managed post-sale account management process from insertion order creation to final campaign summary report.
  • Collaborated with Business Development and Account Management to solidify customer relations and build loyalty.
  • Developed training materials and reporting solutions to be used for ongoing account management.
  • Expanded role from traditional account management to collaborative selling model.
  • Oversee all client interactions from implementation through account management.
  • Provide account management leadership and provide escalation support for conflict resolution with clients, internal resources, partnerships and technical issues.
  • Developed and implemented internet based tools and training for implementation team, account management team and client services team.
  • Work on the development of account management team including processes and procedures, ensuring alignment with client business objectives.
  • Account management for graphic design, printing services, custom illustration and photography.
  • Managed support and Account Management for media and enterprise clients.
  • Developed account management policies and protocols, including consultative services & client needs assessment metrics for improved prequalification and service.
  • Directed all aspects of client relationship from presales solution development to ongoing account management.
  • Redefined responsibilities of account management staff and repositioned them with clients.
  • Provided coaching, counseling and training to account staff for effective account management and client retention.
  • Led account management for healthcare, entertainment, technology and hospitality / tourism client services divisions.
  • GROUP ACCOUNT DIRECTOR Account Management lead for this innovative start-up agency, offering a range of information-based accountable communications services.
  • account management marketing strategy brand & product launches web design creative vision/direction B2B & B2G campaigns & engagement

Show More

4 Account Management Jobs

No jobs at selected location

9. Revenue Growth

demand arrow
high Demand
Here's how Revenue Growth is used in Client Services Director jobs:
  • On-boarded sales and retention programs for Sirius Satellite Radio and was responsible for multiple years of 100%+ revenue growth.
  • Led sales and client service efforts that resulted in revenue growth of 800% over a two year span.
  • Exceeded monthly sales goal by an average of over 130% which yielded over $500K in revenue growth.
  • Juggled a range of other pitches, which have resulted in over 25% revenue growth in one year.
  • Provided strategic marketing input to RFP responses, executive level presentations, and proposals driving revenue growth.
  • Worked with strategy team to develop new business tactics to achieve revenue growth for our clients.
  • Reactivated 10% of previous clients which produced annual revenue growth of $76,560.
  • Design, execute and continuous improvement of sales tactics that drive revenue growth.
  • Coordinated sales tracking and forecasts for Sales revenue growth and reported to management.
  • Create and develop commercial opportunities with existing client maximizing account and revenue growth.
  • Led agency in account billing and revenue growth for 10+ consecutive years.
  • Monitored the account for expansion opportunities and revenue growth.
  • Combined entrepreneurial abilities with healthcare management skills that assist strategic planning, revenue growth, and process implementation.
  • Key Achievements: Proved instrumental in firm's record earnings in 2012 marking revenue growth of 200%.
  • Developed departmental KPIs for attrition, revenue growth, and service level metrics.
  • Spearheaded revenue growth from $25,000/mth, to $8.4 million annually.
  • Led to average revenue growth per client of 30%.
  • Created and developed additional marketingopportunities with existing clients account and revenue growth.

Show More

10. Oversight

demand arrow
high Demand
Here's how Oversight is used in Client Services Director jobs:
  • Provided daily oversight of department offerings to ensure delivery of responsive and cost-effective expertise and services.
  • Provided strategic leadership and managerial oversight to expand agency expertise.
  • Provided oversight on projects in the project management portfolio to ensure timely resolution of issues and that projects stay on schedule.
  • Provided delivery oversight for over 20 successful public sector ERP implementations for state and local clients across seven different Business Units.
  • Provide oversight to corporate and higher education clients recommending and implementing IT solutions, enterprise software, and professional services.
  • Provide oversight for all fiscal operations to include cash management, accounting operations and budget planning.
  • Supervised and reviewed activities of 7 management-level reports charged with oversight of 175+ contact center staff.
  • Directed account billing and collections, oversight of client pricing, revenue projection reporting and analysis.
  • Provide oversight of Type II Diabetes business worth approximately $1 million in annual revenue.
  • Provided oversight for multiple projects, including implementing checklists and study plans across departments.
  • Provide oversight and supervision for Recreation, Child Care and Employment Readiness programs.
  • Provided management oversight for the second largest client in the Atlanta office.
  • Provide direction and oversight the processes and procedures to ensure appropriate.
  • Maintained oversight of the local claim and call center functions.
  • Provide training and oversight of all volunteer client advocates.
  • Provide direct oversight of agency's housing counseling program.
  • Ensured active oversight in compliance with multi-country regulations.
  • Perform oversight of staff in regards to performance issues and interpretation of agency, local and state policies/procedures.
  • Provided oversight and support to projects managed by CSMs and Project Managers.
  • Developed, implemented and oversight of [ ] Marketing Plan.

Show More

2 Oversight Jobs

No jobs at selected location

11. Healthcare

demand arrow
high Demand
Here's how Healthcare is used in Client Services Director jobs:
  • Care 2000 Home Care Service, Inc. & Care 2000 Home HealthCare Services, Inc., Bismarck, ND.
  • Developed relationships with discharge planners and other marketing representatives from other healthcare organizations and develop strong provider relation with physician groups.
  • Assisted Administrator in facilitated Joint Commission of Healthcare Organizations (JCAHO) facility preparedness and application process follow up.
  • Integrated Marquette Medical Systems infrastructure and processes into standard GE Healthcare operations after acquisition.
  • Managed new and existing contracts of Federally Qualified Healthcare Centers.
  • Designed and implemented customized healthcare sales teams for pharmaceutical clients.
  • Created marketing strategy and tactical programs for a range of B2B clients in high tech, healthcare and professional services.
  • Project manager for the development of a primary care focused physician network on behalf of not-for-profit healthcare system.
  • Key industries: advertising, education/museum, healthcare/ pharmaceutical, non-profit, finance, food, technology.
  • Interviewed and screened hundreds of healthcare workers and nursing assistants and matched them with the appropriate clients.
  • Transitioned to lead the Southeast Healthcare Providers Team as part of Xerox's new vertical alignment strategy.
  • Worked to grow and maintain the relationships within the Corporate, Healthcare, Educational and Manufacturing segments.
  • Provide leading-edge healthcare information services at the strategic partnership level of the clients' organizations.
  • Networked with hospitals, physicians, and other healthcare industries.
  • Employed by a Healthcare consulting firm.
  • Performed extensive due diligence exams of physician practices in conjunction with a national financial consulting firm specializing in healthcare.
  • Focused on healthcare analytics to improve clinical outcomes, operational performance, cost savings, payment integrity and business results.
  • Acted as liaison between healthcare clients Designed two new offices and coordinated relocations of office and technical staff
  • Key member of healthcare initiative team that explored healthcare plan funding as people approach retirement age.
  • Increased profitability by closing Wellstar Healthcare account for $350,000.

Show More

8 Healthcare Jobs

No jobs at selected location

12. CRM

demand arrow
high Demand
Here's how CRM is used in Client Services Director jobs:
  • Participated on a product development team responsible for creating a new customized CRM (Customer Relationship Management) application.
  • Developed and implemented enterprise-wide CRM resulting in dramatic increase in information sharing between data analysts and customer support.
  • Facilitated data acquisition to deliver additional promotional target households for CRM.
  • Improved overall efficiency through initiation and execution of CRM applications.
  • Utilize CRM and project management/work-flow systems to track accounts, identify opportunities to optimize campaigns and monitor support issues.
  • Lead team to implement SAP CRM for the maximization of Field Service Resources and Information.
  • Initiated all social media and marketing efforts, along with client database and CRM.
  • Distributed an RFP to consider IBM's CRM platform and ConnectWise's solution.
  • Streamlined and standardized CRM and sales reporting tools of Regional Sales Team.
  • Provided CRM though leadership as well as digital marketing support.
  • Team member of CRM and IPCC selection committee.
  • Managed data input for Birth Market CRM mailings.
  • Provided new birth data sources for CRM.
  • Focus on CRM programs in Canada.
  • Instituted use of SalesForce CRM system.
  • Maintain client data in CRM software (ACT).
  • Directed cross-functional team to create Key Opinion Leader CRM for sanofi-aventis metabolism franchise.
  • Created operations model for CRM web-based workflows/checklists, Maintained firm compliance logs, calendars, daily transaction & cost basis reconciliation.
  • Trained staff members on and managed the CRM portion of the Interactive Advisory Software software.
  • Managed CRM data input for Huggies database.

Show More

13. Technical Support

demand arrow
high Demand
Here's how Technical Support is used in Client Services Director jobs:
  • Defined service policies and developed robust technical support requirements.
  • Increased Product and Technical Support Quality Monitoring scores by 25% within 4 months of rolling out the program.
  • Direct technical support Call Center for Time and Labor Management applications during revenue growth of 37 percent.
  • Implemented and maintained a call data gathering system to tack call in reasons to technical support.
  • Managed regional and national direct reports for technical support, sales, and field operational audits.
  • Managed 35 employees in customer service, design, sales, and technical support.
  • Monitor and improve revenue generated from Training, Product Support, and Technical Support.
  • Increased Product and Technical Support revenue by 180% from 2012 to 2013.
  • Managed a 24/7 global team providing direct customer and field engineer technical support.
  • Worked with client software company to provide technical support to prospects and customers.
  • Reduced the number of technical support calls per month by over half.
  • Respond and dispatch all incoming technical support requests.
  • Provided technical support to clients on trading platform.
  • Address client technical support issues with development team.
  • Resolve desktop technical support requests.
  • Provide technical support and project management for Visa Checkout issuer integrations.
  • Developed and Installed Policies and Procedures for call handling, SLAs, escalations, 3rd tier technical support and reporting.
  • Reduced client costs by 20% through ongoing technical support, improving hotfix delivery time by 100%.
  • Established workflow for project implementation and technical support, determined staffing levels and client load.
  • Coordinated trade show participation Y2K Team leader Provided technical support for client based use of web-based application

Show More

14. RFP

demand arrow
high Demand
Here's how RFP is used in Client Services Director jobs:
  • Developed and implemented marketing strategy for the RFP process driving 75% of our quote activity towards our targeted market segments.
  • Managed RFP (Request for Proposal) for Contact Center site selections base on Association and Member needs.
  • Responded to RFP requests by coordinating the proposal and creative presentations for over 7 colleges and universities.
  • Involved in presentations and RFP proposals; designed client implementation document and handled all billing/invoicing of services.
  • Defined all new business opportunities, RFP s, new client development and existing client management.
  • Contributed to approximately fifty proposals and RFP responses to secure profitable contracts with large clients.
  • Lead and support sales efforts, from lead generation, RFP responses through contracting.
  • Composed Requests for Proposals (RFP) and Requests for Information (RFI).
  • Assisted the sales team with drafting of RFP and other marketing materials.
  • Prepared and presented clients RFP's and executed annual renewal agreements.
  • Review and provide input on RFP's for potential clients.
  • Supported sales team in various RFP/RFI efforts and presentations.
  • Managed RFP process for prospective and current clients.
  • Consult and manage overall RFP process.
  • Assisted in the business development process by creating and presenting capabilities presentations and developing proposals, RFPs and other strategic documents.
  • Assisted in responding to RFPs and attended sales meetings to provide operational insight and expertise.
  • Created ad solutions in response to RFPs from video advertisers in all verticals.
  • Managed a team to produce over 40 proposal responses to RFIs and RFPs which helped generate $100M of new business.
  • Responded to RFPs, defined project scope/feasibility, developed proposals/SOWs, created hypotheses, and presented results.
  • Assume lead roll on contract renewals and supports new business opportunity proposals, including RFIs and RFPs, and enhancement requests.

Show More

15. Process Improvement

demand arrow
average Demand
Here's how Process Improvement is used in Client Services Director jobs:
  • Managed key client relationships, hired implementation team, and implemented business process improvements.
  • Collaborated on process improvement initiatives and identified growth opportunities related to clients managed.
  • Analyzed business functions in order to identify process improvement and/or cost saving opportunities.
  • Implemented process improvements for clients services which increased efficiency and client satisfaction.
  • Provided thought leadership on CE/Financial sectors and process improvement initiatives.
  • Managed projects for new client implementation and internal process improvement.
  • Enhanced operational efficiency by introducing process improvements and reducing costs.
  • Develop process improvements to ensure client satisfaction and lead generation.
  • Implement continual process improvement program to address recurring problems.
  • Facilitated continual process improvements across organizational lines.
  • Developed and implemented policies, procedures and process improvement initiatives to improve all aspects of revenue cycle and increase client satisfaction.
  • Build client relationships and implement process improvements resulting in 10 percent increase in client quality surveys within first year.
  • Recognized for quickly contributing process improvement ideas in MRP Planning and Shop Floor Control areas to automotive client.
  • Coordinate with project teams, clients and hospital departments to implement process improvement strategies and initiatives.
  • Identified inefficiencies and made recommendations for process improvements to the Board of Directors.
  • Utilized process improvement to realize 150% increase in deployed Monthly Recurring Revenue.
  • Partnered cross-functionally on business process improvement initiatives that increased productivity within Nielsen and improved client value.
  • Developed and implemented process improvements to ensure maximum efficiencies were gained.
  • Analyzed client policies with regard to customer service and efficiency, recommending policy changes and process improvements as needed.
  • Analyzed all ADVO production branches to define best practices and opportunities for process improvement.

Show More

1 Process Improvement Jobs

No jobs at selected location

16. Direct Reports

demand arrow
average Demand
Here's how Direct Reports is used in Client Services Director jobs:
  • Managed 3 direct reports to successfully deliver quality-driven projects.
  • Supervised a Team of Client Services Managers responsible for the support of current client service relationships, including 6-12 direct reports.
  • Manage team of up to 6 direct reports, including performance reviews/plans, recruiting for open roles and team restructuring.
  • Oversee 5 revenue cycle managers, 4 billing software setup/support team members as direct reports and 150 indirect employees.
  • Managed 4 Managers of Client Services and 20 to 25 indirect reports and maintained client relationships with external vendors.
  • Accepted leadership responsibility for 6 direct reports, managing 3 departments consisting of 23 employees located throughout the U.S.
  • Direct reports included five domestic and three offshore associates (managing a $2.5M annual contract budget).
  • Promoted to Director Position to train and manage direct reports of over 25 incentive programs while overseeing program.
  • Mentored team through personal and professional growth; resulting in promotion for two direct reports.
  • Provided training, guidance, and mentoring to direct reports and junior colleagues.
  • Managed teams of up to ten direct reports responsible for program launches/ongoing operations.
  • Trained, developed and managed the daily duties of 6 direct reports.
  • Provided guidance, support, and performance feedback to 20-25 direct reports.
  • Lead a team of 9 direct reports in a virtual environment.
  • Directed over 150 hourly and salaried personnel, with 9 direct reports
  • Managed providers of remote service operations with 50 direct reports.
  • Prepared and distributed payroll for staff of 10 direct reports.
  • Managed anywhere from 4 to 12 direct reports.
  • Managed and mentored 10-12 direct reports.
  • Perform personnel reviews, coach and mentor direct reports to ensure succession planning Cultivate productive VP-level client relationships

Show More

2 Direct Reports Jobs

No jobs at selected location

17. Customer Retention

demand arrow
average Demand
Here's how Customer Retention is used in Client Services Director jobs:
  • Fostered key consultative relationships to maximize profitable subscriber growth, increase customer retention, and identify product enhancement opportunities.
  • Implemented customer service standards, developed customer retention strategy, and facilitated agency/client process improvement initiatives.
  • Interacted with all management levels and departments to provide customer retention strategies and product recommendations.
  • Project delivered $61M in savings over 3 years by improving 1st point of contact and customer retention.
  • Build and maintain relationships with clients at the Executive and Executive Assistant level for long term customer retention.
  • Restored customer retention rate from 90% to over 96%, resulting in a board-awarded bonus.
  • Partner and build strong relationships with home office business partners to drive revenue development and customer retention.
  • Improved customer retention and growth to achieve 100% increase in live customers.
  • Increased sales by 12% and customer retention by 9% overall.
  • Report directly to CEO for company health, customer retention and escalations.
  • Manage customer retention and resale.
  • Maintained > 92% in existing customer retention and consistently exceeded year over year growth goals...

Show More

18. Key Performance Indicators

demand arrow
average Demand
Here's how Key Performance Indicators is used in Client Services Director jobs:
  • Created and consistently measured key performance indicators designed to ensure data quality and compliance.
  • Created and reported key performance indicators.
  • Created key performance indicators for monitoring the business development function and the system for maintaining and reporting results.
  • Coordinate and drive internal efforts around program goals for multiple clients, ensuring key performance indicators are achieved.
  • Created Key Performance Indicators (KPI) for each department and consistently achieved all KPI's.
  • Established tracking tools for key performance indicators and measure the results to the statement of work.
  • Evaluate call center key performance indicators collecting, analyzing, and summarizing data and trends.
  • Monitor monthly service level key performance indicators to ensure compliance with the SLA.
  • Drive service excellence through monitoring of Key Performance Indicators (KPI).
  • Improved key performance indicators for cardiology service line Established subject matter content for internal employee academy training sessions
  • Key Performance Indicators (KPIs) managed-sales, incremental growth, profitability, innovation, and ROI.
  • Redesigned corporate Key Performance Indicators (KPIs) improving the monitoring and measuring of key processes.
  • Introduced balanced scorecard process providing key performance indicators (KPIs) to management.
  • Define and mentor supervisor and manager roles.Key Achievements: Founded Key Performance Indicators ranging from Agent level to Departmental level goals.
  • Established and monitored Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Show More

19. New Accounts

demand arrow
average Demand
Here's how New Accounts is used in Client Services Director jobs:
  • Created growth opportunities and solicited new accounts while enhancing existing client relationships.
  • Represented brand positioning, strategies and marketing initiatives to build business in existing and new accounts with forecasting in Sales Force.
  • Promoted to director of client services after successfully bringing in multiple new accounts equaling over $500k in new billing.
  • Monitored and satisfied clients which assisted sales personnel in prospecting and growing new accounts by 18% yearly.
  • Assisted sales director in opening new accounts through calling, email, and direct mail.
  • Key new accounts included HBO, Dial Corporation, Pioneer Electronics and Sprint.
  • Managed the implementation process for new accounts, including conducting travel seminars.
  • Supported sales rep in opening new accounts and upgrading existing service.
  • Secured Federal and State government contracts and established new accounts.
  • Opened / processed new accounts and account changes.
  • Open new accounts, including; brokerage, advisory, IRA, 401k, trust and 529.
  • Provided exceptional client service including cashmanagement, estate administration, new accounts and order entry.
  • Opened new accounts and account transfers and communicated with clients regarding any account updates.
  • Processed all new accounts, including annuities, IRA, 401k accounts and ACATs.
  • Onboarded new accounts such as Home Depot and Hilton Grand Vacations.

Show More

20. Strategic Plan

demand arrow
average Demand
Here's how Strategic Plan is used in Client Services Director jobs:
  • Worked directly with principals of the company to develop and implement strategic plan of professional level contract temporary business.
  • Developed programs and managed strategic planning to further service options and obtain sustainability to low income clients.
  • Facilitate Strategic Planning workshops with senior executives to identify corporate objectives and define executive briefing requirements.
  • Develop, implement and execute initiatives as presented in organizations yearly strategic plan
  • Conducted SWOT analysis on industry sectors and collaborated on strategic planning.
  • Spearheaded the company's strategic planning activities and business development.
  • Participated in management meeting and strategic planning process.
  • Experienced in strategic plan facilitation.
  • Developed and championed the strategic plan to guide the transition between the current state and the desired future state.
  • Partner with client executives to determine strategic plan for improving satisfaction and driving sales growth within their organizations.
  • Participate with the owner in developing a vision and strategic plan to guide the organization.
  • Managed grant for Strategic Planning Group (SPG) for Latino/a youth substance abuse prevention.
  • Formulate and launch strategic plans to enable my team to elevate sales and organizational performance.
  • Developed Strategic Plans and inspired employees to utilize these plans to reach company goals.
  • Manage product life cycle from strategic planning to planning technical and sales activities.
  • Partner with brands on strategic planning for visual merchandise campaigns.
  • Assist in the development of strategic plans for operational activity.
  • Developed and managed global infrastructure, technology vision, strategic planning, programs deployment, acquisition integrations, and staffing.
  • Devised strategic plans and optimized SOPs, best practices, and growth strategies.
  • Identified product problems /strengths, collected data on the customer experience, and implemented "strategic plans" to solve problems.

Show More

21. HR

demand arrow
average Demand
Here's how HR is used in Client Services Director jobs:
  • Managed day-to-day operational and tactical aspects for three in house litigation projects consisting of seventy-five contract attorneys.
  • Led firm through successful accreditation as a Microsoft approved vendor and King County full-service advertising agency.
  • Provide leadership throughout agency by providing analysis, strategic thinking and creative input.
  • Cultivate and expand existing business relationship through frequent communication and regular client visits.
  • Manage all daily operations including fulfillment, customer service, account management and up to three employees.
  • Manage projects from initial consultation and concept through project design, production, quality control and implementation.
  • Coordinate services with state entities, three local LME's, social service agencies and private providers.
  • Led new business efforts resulting in doubling the agency s billings and staff within first three years
  • Achieved organizational growth through online service subscriptions ~14% and API integration ~21%.
  • Boosted cosmetology market share by 25% in less than three years.
  • Developed new business accounts through prospecting and sales presentations to corporate clients.
  • Generated over $1M through new initiatives and existing network referrals.
  • Managed the creative process from concept through production.
  • Lead innovative marketing/visual communications, photography and videography solutions supporting image building, branding, promotional events and philanthropic initiatives.
  • Established a communications architecture between operating units for enhanced performance through resource and business process management.
  • Operationalized how the agency tracked and managed billable hours and resources, as well as optimized efficiency through various process improvements.
  • Secured Carquest Auto Parts, Grand Home Furnishings and Rowe Furniture as clients in first three months of business.
  • Developed lead generation opportunities through multiple channels including: email, social, SEO, PPC, and click-thru.
  • Advanced the Quaker Oats website through phased optimizations to become a category leader in engagement.
  • Enhance Truven's partnership with and value to each client through increased relationships with their middle and senior management.

Show More

5 HR Jobs

No jobs at selected location

22. ROI

demand arrow
average Demand
Here's how ROI is used in Client Services Director jobs:
  • Ensured ROI on human capital via continuous professional/educational development of associates.
  • Analyze marketing campaign performance data, trends & engagement and advise program owners of opportunities for increased customer engagement and ROI.
  • Managed the implementation and success of CRM strategies, as well as set, obtained and exceeded client ROI goals.
  • Oversee the development, execution, progress and ROI of Health and Wellness Strategies at the account level.
  • Coached, developed and evaluated the performance of Managers who lead teams within the Chicago/Detroit offices.
  • Assessed client's needs and recommended strategies based on agreed upon results and ROI.
  • Negotiated renewal pricing with a ROI of 106%, staffing projections and contracts.
  • Create custom marketing strategies for a portfolio of client hotels focusing on ROI.
  • Helped clients measure their success and ROI by preparing reporting and account documentation.
  • Identify opportunities to increase client s ROI through data analysis and research.
  • Created successful online marketing campaigns that proved significant ROI for clients.
  • Evaluate and report back to HR on ROI for training/coaching programs.
  • Direct Marketing campaign development, implementation, tracking and ROI analysis.
  • Secured new business prospect resulting in significant ROI for the agency.
  • Project scope expanded and extended based on program ROI.
  • Recruited four new financial consultants to the Detroit office.
  • Conducted on-going analysis of direct marketing campaigns, sales ROI, product breakdown, churn and quarterly business review.
  • Developed standards across all clients to gain synergies in delivery, shortening the timeline to ROI realization.
  • Owned client relationships with focus on improving ROI through measurement, optimization, and analytics.
  • Provided reporting and ROI information and responsible for client billing and retention.

Show More

23. Internal Departments

demand arrow
average Demand
Here's how Internal Departments is used in Client Services Director jobs:
  • Communicated management, internal departments, and vendors to coordinate overall marketing effort in accordance with corporate goals.
  • Acted as a liaison between client contacts and internal departments including Systems, Finance, Sales, Operations, and Fulfillment.
  • Lead internal departments on campaign development (web, data capture, legal requirements, PR and production requirements).
  • Collaborate with internal departments, such as Creative, Media, Billing, and Account Receivables.
  • Worked productively with all other internal departments to ensure a quality product for the client.
  • Managed internal departments including Operations, Training, Creative and Metrics.
  • Provided compliance support to internal departments on Medicare Part D issues.
  • Coordinate with internal departments to ensure contract requirements are met.
  • Acted as a liaison between internal departments and clients to achieve and exceed all contractual obligations and internal/external satisfaction.

Show More

24. Service Delivery

demand arrow
average Demand
Here's how Service Delivery is used in Client Services Director jobs:
  • Established operating performance review and assessment program for clients, ensuring consistency in service delivery and compliance to contractual terms.
  • Recruited, trained and managed 31onsite and satellite social service provider partner agencies and organizations for efficient client service delivery.
  • Focused on acquiring international clients and creating solid and agile processes for service delivery.
  • Identify and maintain relationships with community providers to enhance service delivery.
  • Directed staff responsible for relocation service delivery.
  • Develop and manage the service delivery strategies focused on acquisition, retention, welcome and engagement for Medicare and U65 segments.
  • Monitor Caregivers' job performance and quality of service delivery and ensure that policies and regulatory requirements are being met.
  • Maintained strong client relationships during times of less than optimal service delivery provided by the relocation service delivery team.
  • Manage training and quality teams responsible for technical knowledge and service delivery skills of Client Services associates.
  • Coordinate with other CMIT franchises to ensure timely service delivery to regional clients.
  • Service delivery of Assignment Management products through the client services teams.
  • Assure high quality of service delivery to all clients.
  • Developed all SLAs and Service Delivery/Management processes within the desktop client services organization
  • Implemented Salesforce as the CRM tool to improve documentation and the ability to do cause analysis to improve the service delivery.
  • Managed project throughout entire lifecycle Envisioned and led enterprise End-User Computing program delivering improved computing capabilities and user service delivery.
  • Collaborated regularly with PHNS IT service line staff to resolve client operational service issues and ensure quality IT service delivery.

Show More

5 Service Delivery Jobs

No jobs at selected location

25. Professional Services

demand arrow
average Demand
Here's how Professional Services is used in Client Services Director jobs:
  • Recruited to upgrade this privately owned opportunity-driven software design firm into a disciplined professional services organization.
  • Developed, implemented and managed professional services group to provide clients with unique consulting solutions.
  • Managed all client facing activities including account management, customer support and professional services.
  • Founder of a professional services firm specializing in custom web-based marketing solutions.
  • Directed selection of vendors to provide outsourced and professional services.
  • Served as one of five Global Sales Executives for CH2M HILL's $170M/year IT systems integration professional services business group.
  • Implemented fee based professional services in the areas of customer education, consultation, and remote system administration.
  • Provided professional services on Internet Solutions to Fortune 500 and Start-Up clients.
  • Recruited by RDC to provide management for professional services and customer support.
  • Salaried Professional Services Group Manage the Management Resources internal loan staff.
  • Managed 25 validation scientists to provide on-site professional services to the pharmaceutical industry for analytical laboratories.
  • Directed professional services for multi-phase client engagements for enterprises projects.
  • Led the complete sales cycle, from initial outreach to closure, as it pertains to a professional services/business solutions organization.
  • Drive the Business Development process and set annual objectives for the professional services practice organic and new.
  • Implemented Technical Professional Services tools and processes to capture billable work and SOWs.
  • Web Services/Design - Professional Services 3.
  • support, professional services, business/technical integration, and account management).

Show More

2 Professional Services Jobs

No jobs at selected location

26. Client Support

demand arrow
average Demand
Here's how Client Support is used in Client Services Director jobs:
  • Charged with establishing, developing, and directing back-office client support team of 6 and as many as 12.
  • Improved client support with new systems, created new support materials, and improved team accountability.
  • Managed the client support staff to provide top of the line service to clients and consumers.
  • Managed client service organization including client support operations, client escalations, and client risk mitigation.
  • Oversee and train internal project management team providing an exceptional level of client support and satisfaction.
  • Managed development, implementation, and client support with resources in the US and India.
  • Directed the daily activities and deployment of group benefits insurance services and client support.
  • Provide high-level management and client support to successfully maximize sales and increase profits.
  • Provided account management, client support, client training, and database management.
  • Managed departments: Client Service, Client Support, and Order Processing.
  • Led initiative to reorganize client support team through employee collaboration.
  • Provided client support and updates until case closed.
  • Developed charter and staffed Client Support Group Elevated team of Project Managers to role of Delivery Executives via staffing and training
  • Directed the communication of ongoing client requirements and all client support during the course of their contract.
  • Worked with Account Management team to sell, strategize, and provision client support services.
  • Provide feedback to team members on their performance.Client Support Analyst II Assist clients with software issues related to hospital billing system.
  • Spearheaded all facets of client support across the implementation phases of Gaffey's proprietary collectionssoftware.

Show More

1 Client Support Jobs

No jobs at selected location

27. SLA

demand arrow
average Demand
Here's how SLA is used in Client Services Director jobs:
  • Slashed product operational costs by outsourcing with an offshore partner, ultimately resulting in dramatically improved product profitability.
  • Slashed employee turnover rates 26% by launching several well-received professional development training and performance recognition programs.
  • Monitor changing legislation affecting clients, particularly in complex, hostile jurisdictions.
  • Translate client messaging and branding into cohesive and organized marketing strategies.
  • Managed SLA agreements with major clients, ensuring that all stakeholders were in compliance with the provisions of the agreement.
  • Defined support model and SLA's which would help scale client services in relation to corporate growth strategies.
  • Interpreted complex technology products and services translating to non-technical savvy audiences promoting ease of use by users.
  • Provide information to clients about new products and services as well as legislative and regulatory changes.
  • Facilitated business growth through translation of customers' business needs into new profitable projects.
  • Exceeded client SLA on cash recovery by achieving 43% collections on aged receivable.
  • Established trusted relationships with clients and established support SLA's and plans.
  • Manage daily calls and cases according to the SLA.
  • Managed customer satisfaction and maintained SLAs.
  • Engaged crowdsourced resources, creative consultants, interns and internal resources with slack to complete this project.
  • Bachelor of Arts, Journalism University of Rhode Island, Kingston, RI
  • Instituted training policy to accomplish certification for staff while improving SLAs.
  • Review contracts and sign-off on terms, conditions and SLAs.
  • Deployed improved ticketing system that routed and organized daily client needs to systematically prioritize clients' needs and meet required SLAs.
  • Managed company adherence to SAS70 standards, KPI/SLAs regarding website uptime, customer service response time, and report delivery.
  • Identified necessary control points, established SLAs, and enhanced workflow.

Show More

28. New Product Development

demand arrow
average Demand
Here's how New Product Development is used in Client Services Director jobs:
  • Serve as the escalation point to client interface to provide input into new product development.

Show More

29. Training Programs

demand arrow
average Demand
Here's how Training Programs is used in Client Services Director jobs:
  • Designed and implemented both client and staff technical training programs for familiarization with the full operational particulars of all online applications.
  • Coordinated the development and delivery of divisional training programs designed to increase associate business communication and client facing skills.
  • Developed new training programs for positions across the company Spearheaded new marketing initiatives including a corporate re-branding.
  • Coordinated and implemented community service projects, training programs and social events.
  • Developed and led training programs regarding syndicated data tools and analysis.
  • Developed and implemented the quality standards and established employee training programs.
  • Developed and facilitated training programs.
  • Identified staffing requirements, interviewed and hired managers and staff, developed training programs, authored job descriptions and training manuals.
  • Partnered with clients to implement training programs to drive strategies for attracting, developing, and retaining diverse talent.
  • Developed and implemented training programs to improve quality, employee skill sets and reduce turnover.
  • Coordinate monthly training programs on various revenue cycle processes for 350 employees.
  • Offer specific training programs to help workers maintain or improve job skills.
  • Lead or assist with projects, training programs, and events.
  • Develop, implement and deliver training programs for internal Americas teams.
  • Assisted in development of training programs for end users.
  • Develop and coordinate training programs.
  • Produced and Designed Training Programs.
  • Created training programs and implemented operational guidelines to maximize division output and efficiency.
  • Implemented the three-tiered approach for Job Seeker workforce solutions resulting in training upgrade or Customized Training programs (Individual Training Accounts.
  • Develop customer training programs that were delivered on site and through eLearning.

Show More

30. Market Research

demand arrow
low Demand
Here's how Market Research is used in Client Services Director jobs:
  • Supported Business Development and Data Mining with product development strategy, targeted market research, and customer relationship management.
  • Provided consultative guidance to retail partners on category management, loyalty marketing, customer segmentation and market research.
  • Performed thorough market research and competitive analysis to understand and effectively communicate the product value proposition.
  • Performed market research and worked with marketing to drive competitive differentiation and recognize market demand.
  • Developed innovative market research tools and worked with outside vendors for execution.
  • Coordinated and supervised in-store retail demonstrations, merchandising and market research projects.
  • Conducted market research projects, including methodology, analysis and reporting.
  • Coordinated market research studies and synthesized findings into strategic recommendations.
  • Conducted market research and monitored landscape.
  • Conducted competitive and market research.
  • Guided strategy and development efforts for the online research function of a full-service, market research and consulting firm.
  • Conducted strategic and creative planning; market research and competitive analysis for clients from project kick-off to conclusion.
  • Conducted primary and secondary market research for clients, including surveys, focus groups and more.
  • Implemented regional market research and analyses and played integral role in product development.
  • Create, execute and evaluate market research programs using syndicated or panel data.
  • Enhanced the client base through market research and networking.
  • Market research, planning, and project management.
  • Provide Market Research support as needed.
  • Led a team of 25 Client Services associates that delivered multi national and global market research applications to clients.
  • Conduct competi- tive and market research to deliver corporate strategy and roadmaps.

Show More

31. Client Expectations

demand arrow
low Demand
Here's how Client Expectations is used in Client Services Director jobs:
  • Worked closely with clients to establish service level agreements designed to meet organization capabilities and client expectations.
  • Guaranteed attainment of client expectations by executing weekly calibration sessions with client.
  • Managed client expectations regarding project performance and results.
  • Managed client expectations; monitored and appraised results.
  • Lead role in pioneering new delivery areas as well as ensuring that delivery methods at new clients always exceed client expectations.
  • Managed client expectations from idea to implementation, recommending and supervising media plans for both major direct clients and agencies.
  • Hired and led a team of 19 to retain and grow business while exceeding client expectations.
  • Developed and managed client accounts in excess of $4 million while managing client expectations.
  • Managed team of solution architects and ensured that projects were delivered to client expectations.
  • Schedule deliveries to meet and exceed service level agreements as well as client expectations.
  • Planned, allocated, and managed resources to exceed employer and client expectations.
  • Managed client expectations, resolved issues and ensured client satisfaction and retention.
  • Manage 10 client services staff to exceed client expectations.
  • Manage client expectations and lead strategic projects.
  • Established performance benchmarks consistent with client expectations and developed internal operational guidelines to ensure attainment of annual goals.
  • Restructured underperforming client service area into a winning team that routinely exceeded client expectations.
  • Provided supervision to delivery team leads, with a focus on managing client expectations related to resources and delivery challenges.
  • Work with FICO colleagues to ensure that client needs are understood and that deliverables meet/exceeded client expectations.
  • Work to drive consistent results that exceed client expectations and SLAs.
  • Ensured product / service delivery hit client expectations and SLAs.

Show More

3 Client Expectations Jobs

No jobs at selected location

32. Saas

demand arrow
low Demand
Here's how Saas is used in Client Services Director jobs:
  • Manage delivery of SaaS based services to Autonomy's enterprise customers for digital archiving and specialized search.
  • Led full cycle implementations of SaaS solution from requirements building, through application development, QA/UAT, and production migration.
  • Helped shape definition and value proposition of software as a service (SaaS) product for choosing a medical plan.
  • Manage a staff of 17 providing daily customer support operations; provide SaaS installations support and customer training.
  • Oversee and maintain department intranet and SharePoint site, as well as SaaS program registration tool.
  • Owned the customer relationships for On-boarding clients to ensure maximum value from our SaaS application.
  • Trained the SaaS sales team to cross-sell existing customers.
  • Manage and develop five-person client services team, ensuring excellence in customers' SAAS onboarding, implementation, and overall experience.
  • Design technical solutions and deployment strategies for complex SaaS solutions in the area of information governance, compliance and eDiscovery.
  • Lead the North American professional services team for Qubit, a startup SaaS platform focused on Digital Experience Management and Analytics.

Show More

13 Saas Jobs

No jobs at selected location

33. Staff Members

demand arrow
low Demand
Here's how Staff Members is used in Client Services Director jobs:
  • Provided clinical, administrative and supervision for approximately 50 staff members.
  • Coach staff members regarding customer-service and communication issues.
  • Send and receive correspondences by email to clients/or clients family members, community partners, caregivers and internal staff members.
  • Provide guidance, professional employee growth programs and procedures to department staff members working toward advancement within the company.
  • Direct reports included operations, client services, support department managers; encompassing 500+ staff members across multiple sites.
  • Supervised program managers and oversaw the hiring and professional development for staff members, volunteers and interns.
  • Promote the services of staffing specialists to help clients hire and train new staff members.
  • Managed and supervised customer service division as well as interviewed and hired other staff members.
  • Performed all management, hiring, and training functions for 3 staff members.
  • Developed and maintained, as needed, training manuals for new staff members.
  • Set goals and expectations for staff members; conducted annual reviews.
  • Rejoined CIAC temporarily to assist in training of new staff members.
  • Sourced, hired and trained new staff members.
  • Mediate and solve conflict between staff members.
  • Managed staff members, vendors and freelancers.
  • Managed office and staff members.
  • Communicated with my staff memberson disciplinary issues relating to PCA's for notification purposes.
  • Assisted staff membersin identifying new market opportunities in sponsorships, trade journal supplements, CME, online and traditional print advertising.

Show More

34. Client Management

demand arrow
low Demand
Here's how Client Management is used in Client Services Director jobs:
  • Pinpointed critical flaws within existing software platforms, functionality and internal client management processes to provide improved product offerings for clients.
  • Developed and maintained strong collaborative relationships within operations as well as with patient and client management/sales teams.
  • Interacted with all levels of client management including executive, technological and financial personnel.
  • Prepared and delivered personalized presentation to client management teams.
  • Developed processes/procedures for proposal development and client management.
  • Partner closely with the Client Management organization to drive the strategic direction of the segment while focusing on service excellence.
  • Supported consultants during tenure on matters relating to interviewing strategies, career development, client management, and project management.
  • Account and Client Management - Develop and manage client relationship, increase existing client revenue base, client retention.
  • Last role within organization was Director of Client Services responsible for client management and building sales.
  • Analyzed and implemented improvements to internal client management process, bringing client research needs online.
  • Build and maintain an effective working relationship with all levels of client management.
  • Support Sales and Client Management in the negotiation of new contracts and renewals.
  • Developed new role for client management, and expanded InterQual Client Services offering.
  • Focus on client management delivery strategies for regional and fortune 500 companies.
  • Head Client Management team for Marketing Communications firm focusing on luxury clients.
  • Developed the engagement process for sales, client management and campaign delivery.
  • Reengineered budget and increased margin to 25% through analysis, client management, executive-account meetings and tactical execution.
  • Designed and deployed impactful strategies across Organizational Development, Customer Service and Client Management functions.
  • Drive profitability through direct client management, and through account team development and mentorship.
  • Handled new business development and client management for Walter Dorwin Teague, a large U.S.-based industrial design consultancy.

Show More

3 Client Management Jobs

No jobs at selected location

35. Daily Operations

demand arrow
low Demand
Here's how Daily Operations is used in Client Services Director jobs:
  • Direct daily operations, team performance and strategy building for department aimed at optimizing student loan borrower experience.
  • Organized and coordinated daily operations of office staff.
  • Managed a staff of 5 account managers, overseeing the implementation and daily operations of domestic and off-shore call centers.
  • Managed daily operations, maintenance, and monitoring of more than 2K servers, nightly change control and backups.
  • Coordinated and managed daily operations across multiple departments (Customer Service, Audit, Implementations and Operations).
  • Work in direct connection with two attorneys helping to maintain daily operations of the firm.
  • Monitored overall daily operations in terms of compliance, schedule, cost, and performance.
  • Managed the daily operations for the RFP process, Enrollment Support and Renewal Activities.
  • Supervised the daily operations of Content Services department responsible for 2MM+ of revenue annually.
  • Supervised the daily operations of this team and their interactions with our clients.
  • Selected as Project Manager for the merger of Prudential and CIGNA daily operations.
  • Directed Area Supervisors, and field personnel in their daily operations.
  • Provided oversight of daily operations for 4 center locations.
  • Managed the daily operations of the client services department.
  • Manage the daily operations of their home care division.
  • Managed the daily operations of the corporate office.
  • Company's Daily Operations Management Oversight of Client Services and consultancy within the Caribbean and South & Central America.
  • Create dashboards and management reports to enable close monitoring of daily operations and programs.
  • Created and implemented systems and procedures for daily operations of client services department.
  • Streamlined daily operations and implemented SOPs that improved workflow and productivity.

Show More

36. Sales Presentations

demand arrow
low Demand
Here's how Sales Presentations is used in Client Services Director jobs:
  • Frequent marketing and sales presentations to multidisciplinary hospital and health system audience including senior hospital administrators and clinical department chairpersons.
  • Analyzed account level data and created fact-based sales presentations that recommended more efficient management of trade funds spending.
  • Prepared new business proposals and delivered sales presentations to prospective clients.
  • Produced interactive sales presentations and multimedia promotional recaps.
  • Led sales presentations and business development for Seattle region, contributing to significant growth in annual agency billings.
  • Participated in sales presentations for assigned and new clients, that resulted in additional revenue growth.
  • Provide ongoing business development, sales presentations, product demonstrations and market research.
  • Assist with new client development by coordinating RFP responses and conducting sales presentations.
  • Assisted specialists with sales presentations, attended business events and deployed PR talents.
  • Support Marketing team to create sales presentations and new merchant marketing materials.
  • Participated with sales team in best and final sales presentations.
  • Served as subject matter expert during sales presentations.
  • Participate in new business proposal responses, including writing project proposals and pre-sales presentations.

Show More

37. SEO

demand arrow
low Demand
Here's how SEO is used in Client Services Director jobs:
  • Ensured content met on-page SEO standards including configuring image alt text, crafting descriptions, proper use of headers, etc.
  • Managed both internal personnel and external vendor relationships for web development, SEO, and SEM projects.
  • Initiated new client services for PR, SEO, websites, strategic planning, and crisis communications.
  • Created SEO marketing strategies, presentations, and reports for over 200 firms from 2007-2009.
  • Created social media and Google ad words campaigns to boost SEO for various clients.
  • Cross channel optimization including SEO, SEM, Local, Mobile and Social.
  • Managed team of eight direct reports including SEO & PPC Account Managers.
  • Identified and implemented with clients the latest advances in SEO and SEM.
  • Train and educate SEO specialists and coordinate tasks for new teams.
  • Create content specific pages for enhancing overall SEO performance.
  • Contributed to a new offering in basic SEO/SEM Management.
  • Included: DR TV, website development, SEM, SEO, PPC, content, web videos, and social.
  • Employed various online marketing strategies to launch and drive business including: SEO, PPC advertising, and social networking.
  • Supervised the development of ecommerce web sites, custom databases, blogs, intranets, SEO and SEM strategies.
  • Coach and educate team on SEO best practices, latest developments and applying this to the Hotel Industry.
  • Analyze, measure and report on SEO, Google Analytics reinforcing digital content campaign s efficacy.
  • Direct a team of eStrategist/Account Managers specializing in SEO and Digital Strategies for the Hospitality Industry.
  • Initiated digital marketing strategies which include: SEO, PPC, analytics and social media.
  • Fulfilled custom SEOconsulting projects using an in-house designed task system.
  • Developed both SEO and PPC customer roadmap.

Show More

38. Client Issues

demand arrow
low Demand
Here's how Client Issues is used in Client Services Director jobs:
  • Satisfied all escalated customer/client issues and problems.
  • Developed and launched client issue tracking, reporting and escalation strategies allowing for near real time visibility to sensitive client issues.
  • Lead contract negotiations, coordinate with the Chief Executive Officer in management of client issues and new business development pursuits.
  • Used CRM software to track client issues, calls, problems, and resolutions within each specific client file.
  • Acted as an escalation point for operational client issues and collaborated with internal departments to design solutions.
  • Acquired internet services Technical Support team providing management, hands-on resolution of client issues and cross-training.
  • Manage logistics for daily client issues: covering operational, compliance and trading related matters.
  • Monitored and ensured the timely and sufficient resolution of all client issues and requests.
  • Utilized as agency wide resource for mental health and substance abuse related client issues.
  • Gathered and organized client issues to be addressed by consulting or development resources.
  • Assist quality assurance team in qualifying client issues and develop testing tools.
  • Possess good communication skills and the ability to solve complex client issues.
  • Resolve client issues, build trust, and advise on best practices.
  • Resolve escalated client issues in effort to enhance relationships and increase revenue.
  • Handled client issues for over 100 physicians and physician staff.
  • Trained and Supported Account Managers with escalated client issues.
  • Handled production and client issues.
  • Established forum, addressing critical client issues that was subsequently adopted companywide in cross-departmental capacity.
  • Instituted inter & intra departmental processes for better tracking & handling of client issues.
  • Developed reporting to assist in identifying most common and most critical client issues.

Show More

20 Client Issues Jobs

No jobs at selected location

39. Client Projects

demand arrow
low Demand
Here's how Client Projects is used in Client Services Director jobs:
  • Direct responsibility for multiple client projects in operations capacity while fulfilling role of Client Services Director.
  • Demonstrate understanding of therapeutic areas and products relative to client projects.
  • Complete P/L responsibility for Agency general operations and Client projects.
  • Involved in all aspects from planning, developing and managing of numerous, and often simultaneous, client projects.
  • Coordinated and scheduled client orders with Production department and scheduled pickup and delivery of client projects with sales team.
  • Planned, Developed, and Managed all Client projects, determining schedule, scope, and budget.
  • Provided leadership and strategic direction in conception, development, sell-in, and execution of client projects.
  • Implemented Agile/SCRUM for all client projects utilizing JIRA as the Project Management software for the agency.
  • Involved in the planning, developing and managing of client projects - typically several at once.
  • Managed all aspects of the project development for client projects as well as in-house applications.
  • Ensured client projects were implemented according to schedule and met monitoring objectives.
  • Provide comprehensive education to team on client projects, strategies and objectives.
  • Project Management to facilitate various client projects through the pipeline.
  • Managed Implementations, Open Enrollments, and other client projects.
  • Monitor client projects and ensure on-time delivery and client satisfaction.
  • Planned, developed and managed client projects.
  • Developed systems and processes to manage agency workflow and ensure all client projectswere completed on deadline.

Show More

40. Day-To-Day Operations

demand arrow
low Demand
Here's how Day-To-Day Operations is used in Client Services Director jobs:
  • Supported the President in all day-to-day operations including execution of contracts and recruiting potential candidates.
  • Key driver of agency's development, from vision to day-to-day operations and financial forecasting based on sales pipeline.
  • Managed day-to-day operations of the team including overseeing one staff member, vendor relations and client relations.
  • Assumed responsibility for day-to-day operations of up to 22 accounts including 12 direct reports.
  • Directed the day-to-day operations and oversaw the distribution of work among three sites.
  • Coordinated day-to-day operations and tasks of Student Services and Client Services Department.
  • Manage day-to-day operations of the client service department over 13 employees.
  • Managed the day-to-day operations and client services of the firm.
  • Oversee the day-to-day operations of all client services functions.
  • Conducted day-to-day operations of largest agency/consortium in NC.
  • Oversee all day-to-day operations of promotion department and manage a staff of up to 18 people.
  • Assign job duties to program participants based on skillsets, assuring that day-to-day operations run smoothly.

Show More

41. QA

demand arrow
low Demand
Here's how QA is used in Client Services Director jobs:
  • Facilitated post-production QA, business models, training and documentation to ensure ongoing client satisfaction.
  • Assisted Product, Core, and QA teams with the creation of business and technical specifications for new products and verticals.
  • Worked with external industry experts and internal managers to establish standard metrics across clients and comparable baselines; designed QA procedures.
  • Led large teams of US and offshore professionals including Developers, Analysts, QA professionals, and management.
  • Lead and mentor UX, design, architects, developer and QA resources.
  • Support IT teams (development, database, QA) in interpreting requirements.
  • Managed Quality Assurance (QA) of database client historical records.
  • Supervised client projects, product development, production scheduling and QA/QC.
  • Prepared, distributed and recorded QA test scripts for future required changes
  • Manage and coordinate the HEDIS/QARR review process.
  • Managed QA testing of software.
  • Managed Newstex feeds, including writing Product Requirement Documents, Project Management, QA testing, and necessary client communication.
  • Identified billable hours for client site customizations including design, programming, QA and management.
  • Implemented a training/QA position to monitor CSRs performance.
  • Key Responsibilities and Accountabilities: Responsible for leading the Account Management, Documentation, QA, and Customer Support departments.

Show More

42. Business Objectives

demand arrow
low Demand
Here's how Business Objectives is used in Client Services Director jobs:
  • Formulated objectives and strategies to ensure that the client-focused organization designs were aligned with corporate strategy and business objectives.
  • Restructured work flow around the new business processes and implemented new measurement systems that reinforced business objectives.
  • Collaborate with the Leadership Team leading company initiatives, change management and business objectives.
  • Developed technology strategies aligned with banking business objectives, directly reported to CTO.
  • Led management of all accounts ensuring client's business objectives are met while achieving agency's creative and profitability goals.
  • Communicated weekly with Sales, Marketing, Engineering and Finance departments to ensure realization of business objectives.
  • Define business objectives and oversee project management and reallocation of resources to meet these goals.
  • Established Management by Business Objectives for each role within division.
  • Develop a strong understanding of client's business objectives.
  • Manage dashboards and data that coincide with business objectives.
  • Hired and developed account management resources to meet Fullecom s business objectives.
  • Analyzed clients business objectives to sell growth opportunities and provide strategic recommendations.
  • Manage financial and business objectives including contract revenue, value-add revenue, renewals, expenses and margins and accounts receivable targets.
  • Provide helpdesk support functions and assist customers in accomplishing their business objectives while using software.
  • Create award winning Digitally Live marketing campaigns, tailored to clients business objectives.

Show More

43. Facebook

demand arrow
low Demand
Here's how Facebook is used in Client Services Director jobs:
  • Managed all portals of customer communication including GetSatisfaction.com, and social networking sites such as Facebook and Twitter.
  • Directed an e-marketing campaign to over 450 brands and media agencies about our innovative Facebook photo-tagging application, Tangelo Tags.
  • Performed maintenance of Twitter, Facebook, and blog accounts representing the company and developed these services for clients.
  • Created intelligent social media strategies for Facebook, Twitter, LinkedIn and other social media platforms.
  • Gained mastery of Facebook, Twitter, LinkedIn, TweetDeck, and HootSuite.
  • Managed social media sites like Facebook, Twitter and Google+.
  • Head the search engine marketing team for Facebook, LinkedIN, Twitter, Wordpress and Google AdWords.
  • Managed Rrivre Works' Facebook page.

Show More

44. C-Level

demand arrow
low Demand
Here's how C-Level is used in Client Services Director jobs:
  • Developed and leveraged relationships with C-level management of top-tier clients to address areas of opportunity for multiple long-term projects.
  • Managed client relationships and provided strategic-level consultation by discussing the research implications for their businesses.
  • Established and maintained C-level client relationships and provided consulting and advisory services to same.
  • Provided management consulting services to C-level individuals and teams.
  • Build personal and professional relationships with C-level executives.
  • Establish on-site customer presence and maintain C-level relationships.
  • Presented services proposals to C-level customer decision-makers.
  • Conducted career coaching with transitional executives (C-level, Executive, VP and Director level) to develop job search strategies.
  • Cultivated and maintained a positive rapport with C-level executives, project teams, and clients.
  • Conducted business reviews with customers' C-level executives and responded to formal RFP's.
  • Maintain senior level relationships with client contacts including VP and C-level.
  • Developed multi-million dollar proposals to deliver online pharmaceutical marketing to consumers and physicians and presented to C-level executives.
  • Cultivate profitable relationships with C-level executives, department heads, and contacts within the IT community to farm new opportunities.

Show More

45. Executive Management

demand arrow
low Demand
Here's how Executive Management is used in Client Services Director jobs:
  • Created, coordinated and facilitated overall communications, reporting metrics, meetings and presentations to Stakeholders and Executive Management.
  • Assisted in creating and implementing departmental policies and procedures, conferring with executive management when necessary.
  • Performed demonstrations to co-op department managers, their MIS team and finally executive management.
  • Generated and analyzed business intelligence reports in support of executive management.
  • Managed a team of 25 professionals Member of executive management team
  • Provided detailed forecasting of cash flow to senior executive management.
  • Serve as a member of IPR's executive management team during a time of extraordinary growth and change for the firm.
  • Report to Executive Management with sales forecasts, Client changes and challenges, and performance evaluations of my supporting staff.
  • Prepare and present the Audit Committee Package to the Audit Committee and Executive Management.
  • Liaised between 7 state government clients, software development, and executive management for operational procedures adherence and customer dissatisfaction mitigation.
  • Communicated project performance to executive management team through development of key performance indicators and custom reporting tools.

Show More

46. Performance Management

demand arrow
low Demand
Here's how Performance Management is used in Client Services Director jobs:
  • Provided integrated advice and conflict resolution in the areas of employee relations, performance management and progressive discipline.
  • Integrate leadership development program expectations for high potential employees with internal corporate performance management system goals/objectives.
  • Developed and mentored staff through on-boarding, open communication, training and performance management processes.
  • Developed policies and procedures, performance management metrics, and administration processes.
  • Implemented processes for performance management and quality checks.
  • Change management and performance management.
  • Direct management of 6 staff members, including training, career development, and overall performance management.
  • Work with team members on goal-setting, development, and performance management.
  • Managed Administrative, Accounting and Performance Management functions for 65 employees.
  • Supervised hiring, training, performance management and salary review process.
  • Provided strategic direction and leadership in regards to customer satisfaction, quality assurance, employee engagement, and performance management.
  • Create, execute and measure development plans for all direct reports, including annual evaluations and on-going performance management.

Show More

47. Contract Negotiations

demand arrow
low Demand
Here's how Contract Negotiations is used in Client Services Director jobs:
  • Maintained and cultivated existing business relationships to include contract negotiations with vendors.
  • Ensured timely and accurate resolution of client renewal negotiations, contract negotiations, plan designs, and rate negotiations.
  • Lead client engagements for private and public sectors from development of statement of work through contract negotiations.
  • Directed proposal development, account planning, contract negotiations, and billing schedules.
  • Contract negotiations with HMO, PPO, Medicare, Medicaid and commercial networks.
  • Led contract negotiations with clients, vendors, hospitals, and associations.
  • Facilitated client renewals, contract negotiations, and retainer options.
  • Handled all contract negotiations and fulfillment.
  • Initiated partner relationships, tracked contract negotiations and program financials; managed communication strategy.
  • Led contract negotiations and upsold additional services to numerous clients, increasing revenue by 11%.
  • Contract negotiations experience responsible for over [ ] in corporate revenue.

Show More

48. Data Entry

demand arrow
low Demand
Here's how Data Entry is used in Client Services Director jobs:
  • Managed work-flow and activities of staff responsible for data entry and distribution of disallowed claims valued at $36+ million annually.
  • Supervised 2 Account Managers, 10 Administrative associates, 4-5 data entry associates and a staff of 3-4 programmers.
  • Led team of 50 client service and data entry employees, located in regional offices in four countries.
  • Developed and maintained monthly schedules for all volunteers (client advocates, data entry, etc.).
  • Trained and assisted staff with CRM form creation, data entry/collection, and transmission.
  • Guide administration duties such as electronic filing and data entry.
  • Ensured accuracy of data entry, auditing and billing operations.
  • Completed data entry of client information.
  • Initial Client Interaction Customer Service Processing Financial Data Entry, and Application Completion Payment Processing, Submission, and Tracking.
  • Interviewed and trained volunteers Daily Data entry ASO trained Answered phone and scheduled appointments

Show More

49. Service Levels

demand arrow
low Demand
Here's how Service Levels is used in Client Services Director jobs:
  • Negotiated vendor contracts and pricing, managed strategic vendor relationships to define and achieve contractual service levels.
  • Performed ongoing review/analysis for continuous improvement of service levels, margins and employee satisfaction
  • Implemented workforce management tools and increased service levels by 19% and lowered abandoned calls by 5%.
  • Attained client service levels 100% of time for 2 consecutive years with $1.2B annual transaction volume.
  • Ensured that appropriate staffing levels were met to exceed service levels and controlling labor cost.
  • Created ongoing initiatives to improve service levels (SLA s) and the Customer Experience.
  • Maintain service levels to attain 97%+ on-time delivery to participants.
  • Attended client meetings to determine necessary service levels.
  • Maintained service levels of 98% to 100%.
  • Developed, and implemented strategies to increase client service levels in collaboration with laboratory operations and billing departments.
  • Standardized delivery processes and organized trainings across the region to increase employee knowledge and improve service levels for clients.
  • Implemented process/workflow improvements to achieve efficiencies, while expediting service levels to clients.

Show More

50. Customer Relationships

demand arrow
low Demand
Here's how Customer Relationships is used in Client Services Director jobs:
  • Identify new business opportunities and potential strategic alliances to further enhance brand relevance and customer relationships.
  • Managed customer relationships to ensure compliance with client specifications, critical deadlines, and quality expectations.
  • Generated revenue opportunities within the customer base by managing customer relationships.
  • Developed and maintained customer relationships with retailers in several verticals.
  • Developed and maintained challenging customer relationships and projects.
  • Conduct site visits to existing and prospective client schools to enhance sales and improve customer relationships.
  • Led key customer relationships and design programs.
  • Built/maintained strong customer relationships.. Ensured timely, on-budget delivery of company solutions to clients.
  • Lead, developed, and managed a team of National Account Managers responsible for customer relationships and client satisfaction.

Show More

Client Services Director Jobs

NO RESULTS

Aw snap, no jobs found.

20 Most Common Skills For A Client Services Director

Client Service

20.7%

Client Relationships

14.5%

Customer Service

9.7%

Financial Services

8.3%

New Clients

6.8%

Project Management

5.3%

Business Development

5.0%

Account Management

4.4%

Revenue Growth

3.0%

Oversight

2.7%

Healthcare

2.6%

CRM

2.6%

Technical Support

2.6%

RFP

1.9%

Process Improvement

1.8%

Direct Reports

1.8%

Customer Retention

1.7%

Key Performance Indicators

1.6%

New Accounts

1.6%

Strategic Plan

1.5%
Show More

Typical Skill-Sets Required For A Client Services Director

Rank Skill
1 Client Service 16.1%
2 Client Relationships 11.2%
3 Customer Service 7.5%
4 Financial Services 6.4%
5 New Clients 5.3%
6 Project Management 4.1%
7 Business Development 3.9%
8 Account Management 3.4%
9 Revenue Growth 2.3%
10 Oversight 2.1%
11 Healthcare 2.1%
12 CRM 2.0%
13 Technical Support 2.0%
14 RFP 1.5%
15 Process Improvement 1.4%
16 Direct Reports 1.4%
17 Customer Retention 1.3%
18 Key Performance Indicators 1.2%
19 New Accounts 1.2%
20 Strategic Plan 1.2%
21 HR 1.1%
22 ROI 1.1%
23 Internal Departments 1.1%
24 Service Delivery 1.0%
25 Professional Services 1.0%
26 Client Support 1.0%
27 SLA 0.9%
28 New Product Development 0.9%
29 Training Programs 0.8%
30 Market Research 0.8%
31 Client Expectations 0.8%
32 Saas 0.8%
33 Staff Members 0.7%
34 Client Management 0.7%
35 Daily Operations 0.7%
36 Sales Presentations 0.7%
37 SEO 0.7%
38 Client Issues 0.6%
39 Client Projects 0.6%
40 Day-To-Day Operations 0.6%
41 QA 0.6%
42 Business Objectives 0.6%
43 Facebook 0.6%
44 C-Level 0.6%
45 Executive Management 0.6%
46 Performance Management 0.5%
47 Contract Negotiations 0.5%
48 Data Entry 0.5%
49 Service Levels 0.5%
50 Customer Relationships 0.5%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
Show More

15,282 Client Services Director Jobs

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.