How To Become A Client Services Executive: What It Is and Career Path

What is a client services executive and how to become one

Updated January 8, 2025

4 min read

We all know how important clients are to a business. Without clients, businesses would fail. As such, companies invest in ways to ensure client loyalty. They may invest in special privileges for long-term clients such as priority lanes, VIP gifts, and even dedicated hotlines. Another privilege for long-term clients is assigning client services executives to them.

Client Services Executives handle client concerns. They are assigned to a particular group of clients and ensure that all inquiries and requests are fulfilled. They also notify these clients of special offers and promotions. Client services executives also ensure personalized assistance to clients because part of their job is to get to know the clients so that they can provide exceptional service. This will lead to customer loyalty and advocacy.

To be successful in this career, you need to be customer-oriented. You also have to enjoy working with people and should also have sales skills. To top it all off, being charming will give you a boost, too.

ScoreClient Services ExecutiveUS Average

Salary

6.3

Avg. Salary $81,221

Avg. Salary $59,228

Stability level

9.6

Growth rate 6%

Growth rate 0.3%

Diversity

7.0

Race

American Indian and Alaska Native 0.38%

Asian 5.50%

Black or African American 6.59%

Hispanic or Latino 15.79%

Unknown 4.03%

White 67.71%

Gender

female 47.41%

male 52.59%

Age - 44

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44

Stress level

9.6

Stress level is very high

7.1 - high

Complexity level

9.5

Complexity level is advanced

7 - challenging

Work life balance

3.6

Work life balance is poor

6.4 - fair

Key steps to become a client services executive

Explore client services executive education requirements

Most common client services executive degrees

Bachelor's

64.9 %

Master's

12.5 %

Associate

10.3 %

Start to develop specific client services executive skills

Skills	Percentages
Account Management	8.55%
Client Service	6.93%
Customer Service	6.89%
Project Management	5.47%
Business Development	5.12%

Research client services executive duties and responsibilities

Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
Partner with other Nielsen division on custom research and marketing initiatives to produce actionable recommendation on future business planning.

Get client services executive experience

Apply for client services executive jobs

Now it's time to start searching for a client services executive job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

What is a client services executive and how to become one

Client services executive career paths