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Become A Client Services Executive

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Working As A Client Services Executive

  • $80,000

    Average Salary

What Does A Client Services Executive Do At Cisco

* Manage all aspects of the customer account with respect to Service deal transactions
* Drive the execution of customer facing activities to conclusion in a quality, timely, and correct manner
* Manage service pricing and margins according to agreed upon terms
* Coordinate with cross functional teams (Commercial Finance, AS delivery, Operations, etc)
* Sell solutions based on current and new portfolio of service offers including TS and AS
* Understanding and effectively navigating customers' and partners' procurement process
* Building relationships with customers and partners in positions that directly or indirectly influence the procurement process
* Properly qualifying opportunities to ensure optimization of Cisco resource
* Drive Multiyear Services Contract Renewals and high attach rate in your assigned customers
* Follow standardized and optimized sales processes
* Utilize extended services team resources and tools, as appropriate based on defined engagement models, throughout the sell cycle, including SSA's, Proposal and SOW teams, Cisco Consulting, Field and Practice Delivery.
* Plan and prioritize sales activities and customer/prospect contact towards achieving business objectives.
* Effectively manage personal time and productivity.
* Collaborate with cross-functional teams to create and manage account plans using all relevant data (renewals, new product funnel, potential upgrades and end-of-support situations).
* Maintain and develop existing and new customers relationships through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.
* Respond to and follow up sales inquiries using appropriate methods.
* Monitor and report on market and competitor activities and provide relevant reports and information.
* Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
* Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development. ls.
* Who You'll Work With** :
* This position centers around account management and requires relationships with a diverse group of internal and external personnel in order to identify opportunities and ensure deals are completed accurately and in a timely manner.
* The Business Entity This role focuses on achieving revenue goals; forecasting revenue accurately on a weekly, monthly, quarterly schedule; developing a pipeline of opportunities, documented in SFDC; creating One Cisco account plans with cross functional teams; and qualifying and closing deals for a set of defined customers in a segment.
* Opportunities include Advanced Services and Cisco Consulting engagements, and Maintenance Renewals.
* Who You Are
* Developing the Pipeline: Applying knowledge of sales trends, market drivers, and key customer issues and opportunities to do strategic account planning; establishing, prioritizing, executing, and monitoring a course of action to accomplish broad territory objectives and sales strategies; using knowledge to identify and cultivate future sales opportunities to build a strong pipeline.
* Building Influential Relationships: Working collaboratively with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships.
* Customer Focus: Supporting customers during the sales process; seeking and taking appropriate actions on customer requirements while balancing business needs; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
* Negotiation: Effectively exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support ones proposal.
* CXO Relevancy: Adding value by proactively identifying business opportunities for the customer/partner, conveying a firm understanding of the customer's/partners business and political drivers, displaying executive presence by building rapport and credibility; effectively influencing other people to accept a solution; clearly connecting solutions to business needs.
* Critical Thinking: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address sales challenges and new opportunities; taking courses of action based on sound analysis and judgment that appropriately consider customer and partner business capabilities and issues, available facts, constraints, competitive circumstances and probable consequences.
* Why Cisco
* We connect everything: people, processes, data, and things.
* We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals.
* And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.
* We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars.
* We celebrate the creativity and diversity that fuels our innovation.
* We are dreamers and we are doers.
* We Are Cisco.
* Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected

What Does A Client Services Executive Do At Comcast

* Drive Operational excellence through all aspects of Comcast by evaluating and evolving the customer engagement model, championing additional systems integration and driving change as needed through all functional operations teams.
* Serve as the single point of contact to the customer for all aspects of client services
* Lead and manage the implementation of Enterprise Service contracts for multiple large Enterprise customers.
* Lead new contract kickoff and customer onboarding process with internal stake holders andsystems (i.e. Finance, Legal, Operations, and Engineering)
* Assure proper customer contract business terms and conditions are entered correctly into the customer data base.
* This data base drives internal billing, inventory, and customer service systems
* Manage customer escalations for Engineering, Operations, and Finance (billing) customer issues
* Review all bills and manage any reconciliation that needs to happen on a monthly basis
* Assure proper collections of monthly payments from customers utilizing all company resources as required.
* Initiate process improvement of internal work flow to better serve our customers and our internal OSS/BSS customer support systems
* Work with the Sales Account Manager to drive additional products and services into the account.
* Manage weekly status calls with customer and all follow on action items.
* Manage Monthly/Quarterly business operations reviews with customers including the presentation with customer KPI's and SLAs.
* Contributes to the product vision across team, and the organization.
* Validates all network service deliverables (network acceptance testing etc).
* Additional Responsibilities:
* Understands the scope of programs as defined by the business requirements and budget process.
* Participates in key planning milestones and acts as a guide for the core program team from initiation through execution and completion.
* Works to identify and obtain participation from required cross-functional core team members, including matrixed project managers, with guidance from Strategic Business Initiative or senior staff.
* Creates program plans and maintains program record.
* Works with the core team to identify and schedule all the work required to fulfill program scope, including identification and management of critical path.
* Assists in the development and implementation of key goals, objectives, and success criteria for the program.
* Ensures proper documentation.
* Supports the budget and resource forecasting exercise.
* Identifies and analyzes risks and issues.
* Tracks and manages the program schedule and task details included in the program plan.
* Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives.
* Works with Strategic Business Initiative to assist in action item resolution and track completion.
* Ensures program milestones are accomplished and ensures overall timelines are met.
* Documents all major plan changes in scope, approach, and date delivery.
* Communicates updates on major milestones and keeps all stakeholders informed of progress and issues.
* Manages proposed changes to program parameters and works with Enterprise Program Management and Program Managers to ensure appropriate processes and communications are followed.
* Monitors and ensures quality of program deliverables.
* Works with core team and key field resources to develop and monitor deployment schedule, strategies, and tools to support the implementation of programs in the field through trials and controlled customer deployments.
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) as necessary.
* Other duties and responsibilities as assigned

What Does A Client Services Executive Do At Fujitsu

* Customer Orientation
* Lead a team of Service Delivery Managers and Project Managers in the delivery of Fujitsu’s services
* Ensure all delivery efforts and teams are working optimally and in the best of interests of our customer and Fujitsu
* Develop, execute and communicate Delivery Quality Plans
* Collaborates with sales to promote client satisfaction and long-term relationships
* Partner with sales to ensure all solutions and proposals are viable and ready for submissions to client
* Confirm contract scope reflects proposed scope and cost for all projects
* Review and approval of Project SOW and Quality Plan for all Projects and Managed Services
* Ensures Delivery has a clear understanding of risks associated to client/project and terms of delivery
* Works with SDMs and PMs to understand all concerns that may impact the client relationship
* Experience leading application and infrastructure teams in ERP/SAP engagements.
* Employee Engagement
* Provides leadership to all SDMs/PMs including mentoring/coaching on Fujitsu policy and process
* Supports and rewards behavior supporting Fujitsu’s career framework and performance management model
* Complete Performance reviews for all direct reports, and coordinates broader delivery performance management process
* Works towards continuous skill/competency development for billing practitioners aligned with client needs
* Provides both technical and non-technical mentorship to all members of the team
* Financial Results
* Uses sound judgment in making decisions affecting the cost and margins of the projects
* Responsible for account financial results and processes, including forecasting and interlock with sales, and delegates to PMs/SDMs accordingly
* Ensures all practitioners on assignment maximize billable reporting
* Delivers Revenue and Margin forecast
* Business Strategy
* Align closely with client on their IT roadmap and how they desire to optimize services
* Align closely with client on macro business and industry changes and how Fujitsu services should adapt and evolve to continuously add value to client
* Thorough understanding of business financials and business case development
* People Development / Management
* Is recognized for leadership in creating positive environments of highly motivated professionals
* Consistent contribution to successful formation and operation of teams, including participation in them
* Highly effective communicator and listener - respected for integrity by clients and employees
* Promotes cooperation through creative problem solving to move to higher level of success
* Demonstrated people and process management skills from which others learn.
* Required Qualifications
* Minimum 10 years’ experience in the ICT industry, including 5 years in Delivery Leadership position(s) as Delivery Manager, Service Delivery Manager, and/or Program/Project Manager
* Minimum 3 years’ experience in a Sales function, or in strong collaboration with Sales (ie: Pre-sales, Offering development, solutioning, etc)
* Minimum 3 years’ experience in Operational roles, driving organizational capability and operational alignment against business direction for an IT services/solutions firm(s)
* Minimum 3 years of ‘Digital’ experience, in areas such as Hybrid IT, Cloud Native App Development, DevOps, SaaS, and/or client digital incubation and co-creation initiatives
* Ability to travel moderately within North America<10% of time
* Deep experience operating within a formal IT Service Management structure

What Does A Client Services Executive Do At World Wide Technology

* Use a consultative approach to solve clients’ business challenges through technology, with the goal of delivering business outcomes through WWT services.
* Create and identify services opportunities in assigned accounts.
* Build a pipeline of services opportunities that meet or exceed thresholds.
* Attain or exceed sales targets for services profitability and revenue.
* Serve as the single point of contact for sales of services in assigned accounts.
* Establish and develop strong business relationships with assigned clients and WWT’s services partners.
* Conduct requirements gathering and scoping sessions with clients and WWT stakeholders.
* Utilize Project Scoping Workshops when appropriate.
* Develop thorough and accurate proposals and statements of work with some support from other team members.
* Structure complex deals, including negotiating terms of agreements with clients.
* Negotiate with WWT suppliers including OEMs and service delivery partners and subcontractors on scope, pricing, delivery methodology, and approach.
* Create work break down structures, preliminary resourcing plans, cost estimates, and pricing for services engagements.
* Develop and present proposals and statements of work that are accurate, detailed, and contractually protect WWT from “scope creep”, cost overruns, and other risks.
* Upon award of an engagement, work with internal teams to ensure that the engagement is set up accurately.
* Work with service delivery teams to ensure that the engagement is transitioned smoothly from the sales phase and into the service delivery phase.
* Actively participate in customer-facing project/program kickoffs managed by project/program managers to explain and clarify the agreed upon objectives, scope, and deliverables for the engagement.
* Understand the structure and operation of WWT’s service delivery organizations and incorporate lessons learned into future engagements.
* Conduct difficult, customer-facing discussions to address and resolve significant scope changes.
* Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue such opportunities.
* Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.
* Travel is anticipated at 20% depending on assigned accounts

What Does A Client Services Executive Do At Frost & Sullivan

* Cold call Global 1000 organizations to attend our clients’ events
* Confirm Sales Appointments for existing client projects
* Increase revenues through renewable business relationships

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Client Services Executive jobs

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Real Client Services Executive Salaries

Job Title Company Location Start Date Salary
Client Service Executive Western Asset New York, NY Sep 13, 2010 $171,787
Client Service Executive Western Asset Management New York, NY Oct 22, 2010 $154,211 -
$185,000
Client Services Executive IBM Corporation Parkton, NC Aug 17, 2012 $145,865 -
$147,024
Client Services Executive IBM Corporation Cary, NC May 07, 2012 $145,865
Client Services Executive Sutherland Global Services, Inc. Mount Vernon, WA Oct 11, 2013 $139,398
Client Service Executive Deloitte Tax LLP New York, NY Sep 05, 2015 $133,000
Client Service Executive Sutherland Global Services, Inc. Bellevue, WA Feb 08, 2011 $130,000
Client Service Executive Sutherland Global Services, Inc. Redmond, WA Feb 19, 2011 $130,000
Client Services Executive Sutherland Global Services, Inc. Bellevue, WA Oct 11, 2010 $130,000
Client Service Executive Arthur J. Gallagher Service Company, LLC Glendale, CA Jan 29, 2015 $125,000 -
$175,000
Client Services Executive IBM Corporation Cary, NC May 07, 2015 $109,512 -
$197,100
Senior Associate/Client Service Executive Newton Capital Management LLC New York, NY Aug 15, 2016 $100,000
Senior Associate/Client Service Executive Newton Capital Management LLC New York, NY Jul 22, 2016 $100,000
Senior Associate/Client Service Executive Newton Capital Management LLC New York, NY Jul 21, 2014 $100,000
Client Services Executive IBM Corporation Cary, NC May 02, 2012 $99,036 -
$196,608
Client Service Executive HSBC Bank USA, N.A. Miami, FL Jan 15, 2015 $86,500
Client Service Executive HSBC Bank USA, N.A. Miami, FL Jan 15, 2014 $80,000
Private Banking Client Services Executive Banco Bradesco S.A. New York, NY Dec 01, 2011 $68,000
Client Service Executive The Nielsen Company (Us), LLC New York, NY Oct 01, 2013 $67,600
Client Service Executive The Nielsen Company (Us), LLC New York, NY Jun 04, 2013 $67,600

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Top Skills for A Client Services Executive

ServiceDeliveryCustomerServiceFinancialEnsureCustomerSatisfactionTerritoryXeroxProjectManagementTBusinessDevelopmentHealthcareCustomerRelationsInfrastructureRevenueGrowthServiceLevelAgreementsInternalResourcesClientServiceWebAdditionalAccountManagementClientRelationships

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Top Client Services Executive Skills

  1. Service Delivery
  2. Customer Service
  3. Financial
You can check out examples of real life uses of top skills on resumes here:
  • Managed global team of Service Delivery Managers to ensure high CSAT in delivery of managed services contracts.
  • Receive all inbound calls from the organization and deliver courteous, professional customer service to callers.
  • Assigned as the full-time CFO to direct all financial planning, reporting, and compliance matters.
  • Discussed products offered and ensure customer satisfaction.
  • Achieved 122% of 3rd quarter plan second month in territory by maintaining constant contact and staying involved with customer needs.

Top Client Services Executive Employers

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