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Top 50 Client Services Executive Skills

Below we've compiled a list of the most important skills for a Client Services Executive. We ranked the top skills based on the percentage of Client Services Executive resumes they appeared on. For example, 17.9% of Client Services Executive resumes contained Customer Service as a skill. Let's find out what skills a Client Services Executive actually needs in order to be successful in the workplace.

These are the most important skills for a Client Services Executive:

1. Customer Service

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high Demand
Here's how Customer Service is used in Client Services Executive jobs:
  • Coordinated customer service needs and complaints with other departments ensuring corrective resolution and escalates matters as needed to management.
  • General Customer Service functions attending incoming calls from existing clients.
  • Collaborated with upper management to implement escalated customer service tactics.
  • Experienced with extensive customer service.
  • Managed, tracked and processed escalated customer service issues that were sent to the President's office.
  • Receive all inbound calls from the organization and deliver courteous, professional customer service to callers.
  • Played a key role in increasing customer retention within saturated markets by providing top-notch customer service.
  • Managed a group of five to provide customer services to company's clients.
  • Conducted all front desk functions and controls including client interaction and customer service.
  • Use quality customer service to assist customers with warranty questions and issues.
  • Provided customer service to existing groups enrolled in the health plan.
  • Provide customer service to pilots ensuring they receive all services quickly
  • Provide excellent customer service via phone, email, etc.
  • Train call center and customer service on new clients.
  • Achieve exceptional customer service while multitasking:.
  • Provide a proactive customer service.
  • Developed excellent customer service skills and intercultural communication skills Cooperated and coordinated with 250 Dutch artists and international students
  • Worked closely with customer service team creating scripts, grading call quality, and ensuring upsell goals are met.
  • Landed [ ] worth of new business from one account due to customer service excellence.
  • Provided excelent customer service, Upselling products and services.

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2 Customer Service Jobs

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2. Service Delivery

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high Demand
Here's how Service Delivery is used in Client Services Executive jobs:
  • Acted as customer advocate by ensuring service delivery and end-to-end ownership of the resolution of customer-related issues.
  • Maintain a positive customer experience across service delivery, service assurance and billing.
  • Conducted customer service delivery meetings on a bi-monthly basis that included senior management.
  • Prepared customer reports detailing prior month service delivery and provisioning statistics such as new orders installed, repairs and trends.
  • Created and presented monthly stewardship reports for accounts highlighting service delivery, service assurance, and revenue tracking.
  • Managed global team of Service Delivery Managers to ensure high CSAT in delivery of managed services contracts.
  • Lead a culture of teamwork and collaboration which resulted in service delivery that outpaced our competition.
  • Coordinated the activities of virtual teams to provide direction and support for all service delivery.
  • Asked to lead Service Delivery Enhancement (SDE) meeting after 1 month.
  • Created virtual teams, implementing strategies and processes for seamless service delivery.
  • Partner with ISM and BSMS to resolve service delivery and billing issues.
  • Provided quarterly stewardship reports for both wireline and mobility business in service delivery, service assurance and revenue tracking.
  • Negotiate technical installation parameters on new telecom services and resolve service delivery issues.
  • Directed IT service delivery on various scales for a diverse range of clients in the manufacturing industry.
  • Managed hosting service delivery for mainframe and midrange computing at US Airways.
  • Service Delivery - Manages orders and projects from escalation to completion.

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4 Service Delivery Jobs

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3. Client Relationships

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high Demand
Here's how Client Relationships is used in Client Services Executive jobs:
  • Build client relationships based upon identifying exhibitor needs and managing show expectations.
  • Contributed to account planning meetings to cultivate healthy and prosperous client relationships.
  • Resolved discrepancies and followed guidelines to maintain client relationships.
  • Managed client relationships from proposal through final deliverable.
  • Gathered intelligence on competitive services using client relationships.
  • Performed liability auditing of larger client relationships.
  • Managed senior level client relationships.
  • Developed client relationships at all levels including C-Suite levels in Risk, Technology, Operations, Compliance, and Finance.
  • Sustained long term client relationships while ensuring customer satisfaction, contract compliance and high quality service level performance.
  • Introduced client maintenance process, reporting package, satisfaction surveys; managed ongoing client relationships.
  • Develop client relationships with senior managers with a focus on delivery support and field services.
  • Established client relationships, and advised client executives on most efficient use of products.
  • Managed client relationships, resulting in $750K in new business.
  • Developed 200 new client relationships with $50 Million in AUM.
  • Managed client relationships, and sold staff augmentation and consulting services.
  • Make frequent client calls and visits to strengthen client relationships.
  • Owned end to end client relationships.
  • Coordinated multiple projects at various stages of implementation, from pre- sale through go-live, while recovering some eroded client relationships.
  • Managed all client relationships and established notable firm's presence at industry events attending 5-8 industry tradeshows year after year.
  • Associate Relationship Manager Client Relationships and Interaction Administrative Duties Answering phones Filing Ordering office supplies Data Entry and Organization Scanning Human Resources

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6 Client Relationships Jobs

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4. Business Development

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high Demand
Here's how Business Development is used in Client Services Executive jobs:
  • Generated & maintained company revenue through business development skills; personally handled operations, production & execution for specific clientele.
  • Conceived and executed strategic sales, marketing and business development plans that increased bottom line revenues in total territory.
  • Conceived and executed strategic business development seminars that grew partnerships with store executives and further helped build business growth.
  • Supported a department of 6 while providing business development support by assisting in initiating concepts, preparing business plans
  • Identified and managed expectations of the project by engaging various stakeholders for funding and business development.
  • Prepared customer analysis reports and addressed business development and client inquiries.
  • Participated in new business development and client on-boarding efforts.
  • Managed every aspect of the P&L, delivery teams, new business development efforts within the global clients.
  • Full sales and business development responsibility for a ~$10M New England District Premier Support business.
  • Project Officer, Business Development Services (BDS), Portugal - Small business connection program
  • Served as the senior executive at visible and critical client and business development meetings.
  • Manage existing client relationships & support business development with new & existing clients.
  • Developed concept strategies for CSE's client prospects in business development initiatives.
  • Drive business development through client contact, support and critical technical training.
  • Focus new business development on advertising agencies and print shops.
  • Market Segment Business Development Leadership * Led launch of new government sector business within existing commercial organization.
  • Utilized technical abilities to assist in email marketing campaigns, business development and product management processes.

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6 Business Development Jobs

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5. Project Management

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high Demand
Here's how Project Management is used in Client Services Executive jobs:
  • Distributed applications, including call center applications and customer-facing applications, internal tools applications, project management, and back-office reporting.
  • Worked with clients to identify technical requirements and define solutions; provided staff augmentation and project management services.
  • Exercised project management and business analyst skills by analyzing reports and providing recommendations.
  • Utilized project management skills to deliver projects and installations governed by tight deadlines.
  • Developed project management methodology and best practices integrated with SDLC.
  • Project management: Serve as project lead in servicing National Association for Multi-Ethnicity in Communications (NAMIC) account.
  • Provided project management of $1M+ spend customers for service delivery, service assurance, and billing.
  • Used project management skills with cross functional teams to bring successful projects to on time completion.
  • Worked hand in hand with the Project Management team to ensure success from start to finish.
  • Established a Project Management Office (PMO) staffed with 23 project managers and analysts.
  • Teamed with project management and sales account teams ensuring timely product and service installation.
  • Served as an expert project management consultant in areas of process improvements.
  • Look after business development, project management and O&M services to achieve predefined revenue, profitability & growth objectives.
  • Support multiplecredit unions along with project management in the use of client center website.
  • Project Manager: SSP SDX Broker Development and Implementation Commonwealth of Massachusetts ITS43 Technical Specialist Blanket Contract: Program and Project Management

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6. Revenue Growth

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high Demand
Here's how Revenue Growth is used in Client Services Executive jobs:
  • Coordinate with cross - functional teams to ensure targeted revenue growth of designated territory Catalina Marketing
  • Enhanced new business via internet research using FOI databases generating 10% operating revenue growth in 90 days.
  • Top Sales recognition award for revenue growth for Direct Sales channel 2Q, 3Q, 4Q 2010.
  • Proposed and closed sales that achieve total revenue growth, profit and customer satisfaction plans.
  • Recognized for YOY double-digit revenue growth while boosting client satisfaction levels to 100%.
  • Manage an existing portfolio of major accounts; execute strategies to maximize revenue growth.
  • Manage contract implementations and revenue growth projects for new and existing business clients.
  • Boosted revenue growth through participation in the proposal and closing of engagements.
  • Processed client requirements, ensuring efficient delivery and within budget of multi-million dollar solution, setting stage for future revenue growth.

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7. Xerox

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high Demand
Here's how Xerox is used in Client Services Executive jobs:
  • Identified and optimized high-potential new business opportunities to Xerox clients.
  • Delivered formal and informal presentations of the Xerox solution.
  • Headed the implementation of strategies to promote and position full spectrum of Xerox products, services, and solutions.
  • Marketed a comprehensive portfolio of equipment, software and value-added services for Xerox s larger accounts in Northern Indiana.
  • Tailor information about Xerox's Value Proposition to the specific decision maker's role and key business objectives.
  • Articulated and positioned full spectrum of Xerox products, services, and solutions to key departmental decision makers.
  • Finalized contract with DuPont Companies on a worldwide effort to make Xerox the vendor of choice for 2011.
  • Managed assigned accounts to present Xerox products and services that support customer needs and business objectives.
  • Executed hardware and software solutions for existing accounts while driving revenue growth and profitability for Xerox.
  • Traveled with VP of Sales to lead sales meetings and close major accounts for Xerox.
  • Identify, engage and co-ordinate necessary Xerox resources supporting the account(s).
  • Sell comprehensive, customized services with Xerox products and services to multinational companies.
  • Coordinate Xerox resources internally and successfully manage all aspects of the sales cycle.
  • Coordinated specialists within Xerox to better penetrate accounts at all levels.
  • Prepared proposals for products, solutions and services offered by Xerox.
  • Signed the first Web to Print solution for Xerox in Illinois
  • Received High Performer Xerox Arizona Region Award in 2011.
  • Selected to participate in elite Xerox EDGE program.
  • Communicated the Xerox strategy and direction to customers and non-users (i.e.
  • Enrolled new customers in Xerox's Automatic Supplies Replenishment program to ensure accessibility of on-site consumables for greater office efficiency.

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8. Infrastructure

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high Demand
Here's how Infrastructure is used in Client Services Executive jobs:
  • Managed key relationships with decision team members in Xerox Global Infrastructure Services and Global Outsourcing Management Office.
  • Implemented Networking Infrastructure into web application in order to connect to multiple banking servers running in UNIX and Windows Server environments.
  • Engaged as CFO to close Series A round of venture capital funding, build financial infrastructure and implement revenue recognition policies.
  • Managed a $400K infrastructure and telephony upgrade project for the implementation of a department-wide VoIP system.
  • Leveraged Dell's resources and support infrastructure to expand on-site services and to exceed revenue goals.
  • Identified and executed $500,000 in revenue generating activities within the organization's IT infrastructure.
  • Migrated a cc:Mail infrastructure over to Lotus Notes and provided basic administration
  • Program Manager for successful move of Consumer Direct Infrastructure to Sacramento, CA.
  • Review and document clients' infrastructure in an effort to add stability.
  • Provide oversight on implementation of new services and complex infrastructure changes.
  • Created and implemented the troubleshooting policies and operational infrastructure for issueprioritization and resolution.
  • Transformed legacy infrastructure by implementing new computing models and innovative capabilities (e.g.
  • Promoted to new responsibilities as Infrastructure Service Executive for Freescale.
  • Led and managed infrastructure services and projects onsite and remotely for a global chemical client.
  • Worked with customer Director of Infrastructure to continually manage the lifecycle of services and ideas.
  • Designed a scalable infrastructure to accommodate the addition of 10 servers.

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9. Healthcare

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high Demand
Here's how Healthcare is used in Client Services Executive jobs:
  • Completed solution to help Japanese healthcare manufacturing client with inventory visibility and demand forecasting (value chain planning) constraints.
  • Coordinated and implemented step-function change in healthcare market strategy with national team.
  • Project Manager migrating Healthcare Organizations from the Legacy AT&T MDNS Frame Relay network, to newer VPN based solutions.
  • Recommended & sold millions of dollars of solutions for 110 long-term Healthcare campuses in 4 state area with significant cost savings.
  • Worked on strategic marketing initiatives with leaders in the healthcare, higher education, science and technology, and international divisions.
  • Worked to align the goals of on-site teams with that of the healthcare system to support their vision and goals.
  • Project Director for IT Strategic Planning project for a mid-sized, Ohio-based, regional healthcare delivery system.
  • Partnered cross-functionally with sales on the successful launch of new mobility products and services tailored to healthcare.
  • Helped with SCM, S&D transformation with global healthcare company with project based on Switzerland.
  • Service Manager for Healthcare Organization clients before and after formal contract.
  • Supported Healthcare Provider Client growth of 25% per year, and 35%($7M/Yr) in 2012.
  • Manage and facilitate a full-service healthcare company for Rockland and Orange County, New York.
  • Nominated for "HP Healthcare Services Account of The Year" - won for East Region.

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2 Healthcare Jobs

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10. Client Service

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high Demand
Here's how Client Service is used in Client Services Executive jobs:
  • Led client services department of full-service advertising agency.
  • Produced, published, and edited policies and procedures for the US Client Services Operations Guide via internal document management systems.
  • Trained client service support teams on the logistics of project setup and conducted detail-oriented quality assurance reviews of top line reports.
  • Organized an internal syncing system to client service teams, legal team, and financial team to communicate new prospects.
  • Led weekly client service and market meeting to review product positioning, and portfolio changes for over 20 investment professionals.
  • Prepared financial and client statistic documentations for the Senior Vice President of Client Services and Mortgage Team.
  • Exceeded quota in first full year of service and every subsequent year as a Client Service Executive.
  • Single contributing member of the Client Services Team, reporting to VP Client Services.
  • Trained the client services department with the new system to better assist their clients.
  • Managed a team of Client Service Executives between New York and LA.
  • Manage client service calls and warranty processes after closing of their home.
  • Assisted in creating Best Practices for the client service organization as Manager.
  • Maintained the Retail Client Service Website.
  • Support the VP of Client Services and 20 client services reps.
  • Serve as the primary point of contact for assigned clients and liason between client services team, sales and operations executives.
  • Created data efficiencies and supported client service by working closely with internal operations teams to manage tracking studies.
  • Reviewed client services, and kept our services within budgetary guidelines, while meeting a fluid client need.
  • Retail Client Service Coordinator Responsible for formatting retailer's programs.
  • Reengineered the processes in seven commercial client service centers to facilitate transaction migration, technology enablement and associate development.
  • Account Manger/Network Integration Manager Manage the Southeast region for Client Services Team.

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14 Client Service Jobs

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11. New Clients

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high Demand
Here's how New Clients is used in Client Services Executive jobs:
  • Assist Senior Sales personnel with growing existing client base and signing new clients in an effort to increase and retain revenue.
  • Achieved significant YOY sales increases and signed over 100 new clients accounting for annual sales in excess of $200,000.
  • Direct sales of IBM Global Services/TSS portfolio of outsourcing services to new clients in the thirteen states Western Region.
  • Created creative and branding strategies that contributed to landing 2 new clients and a 15% revenue increase.
  • Participated in the full life cycle sales process to drive business growth, adding 6 new clients.
  • Prospect for new clients using preferred methodologies to increase book of business in zero based accounts.
  • Signed on several new clients when competitor Arbitron left the TV ratings business.
  • Process portfolio for new Clients and barge in information for existing Clients.
  • Maintain existing client relationships and build relationships with new clients.
  • Unseated competitors to convert new clients.

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12. SLA

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high Demand
Here's how SLA is used in Client Services Executive jobs:
  • Created bipartisan consensus for reform among legislative committees and industry groups.
  • Designed initial legislative proposal and communications' materials; co-wrote legislation.
  • Demonstrated excellent translation skills and verbal communication with guest and leaders.
  • Translated and summarized recorded written materials that involved varieties of terminologies.
  • Translate business knowledge and data analyses into value added insight and strategic marketing action plans to help optimize portfolio growth.
  • Compiled trend analysis for the Children Awaiting Resolution and Disposition Data (CARD) yearly report to the legislature.
  • Valet parking attendant at various locations throughout Long Island, including catering facilities, restaurants and country clubs
  • Experience with photo /video shoots and voice over production, press checks, translation houses.
  • Analyzed quarterly metrics for client presentations ensuring SLA and contractual requirements were met.
  • Created monthly status reports for SLA customers.
  • Meet a 2hr SLA for client email response.
  • Served as a liaison, translator and mediator between the San Jacinto Girl Scout Council and its various participating ethnic groups.
  • Managed stock levels at multiple warehouses to optimize inventory flow thereby ensuring supply service level agreements (SLAs) were met.
  • Ticket Broker Long Island, NY Answer the phones and sold tickets to customers for various different events.
  • Improved SLAs, including acceptable turn times and accuracy versus error rates for internal and external partner teams.
  • Traveled with mentor to Certech, a ceramics manufacturer, to help characterize processes and translate Spanish.
  • Provided interface mapping of EDI files translation to Sybase transaction engine for processing
  • Prepared written translation from Albanian, Italian into English and vice versa.
  • Communicated with client executives to ensure that all SLAs were met.
  • Developed quality standards, KPIs, SLAs, SLEs, and other measurable and quantifiable metrics to improve assets.

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13. Account Management

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high Demand
Here's how Account Management is used in Client Services Executive jobs:
  • Championed expert coordination of technical analysts, direct account management, and technical service employees, realizing flawless implementation.
  • Developed and mentored account management and marketing team members.
  • Key member of account management team who takes ownership of end to end service delivery and is primary contact for operations.
  • Partnered with account management team to develop account service strategies for their plans based upon the customer needs and expectations.
  • Account Management role focused on driving customer facing activities to conclusion in a quality, timely, and correct manner.
  • Account management of Nielsen NSI service for TV Stations, Ad Agencies in major DMA's across the southeast.
  • Provided back-up support to Account Management team, on sales and programmatic efforts as needed during peak periods.
  • Account Management - Assisted clients with the design, production and execution of initiatives.
  • Prepare and initiate meetings with the client focused on project and account management.
  • Partner with account management to build and maintain overall client relationships.
  • Promoted to Key Account management position to support global enterprise accounts.
  • Executed account management functions for the most profitable accounts.
  • Exceed company expectations regarding overall account management/requirements requested by corporate premium seat holders.
  • Maintained Virtual Office - Account management processes weekly; webinar conferences/training.
  • Position is a high functioning role with account management team in regards to benefit administration.
  • Account management Production management Direct marketing, print management Vender services

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1 Account Management Jobs

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14. Data Entry

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high Demand
Here's how Data Entry is used in Client Services Executive jobs:
  • Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
  • Run reports, data entry, promo requests, email follow up, database management, and order tracking.
  • Handled warranty issues, customer service, appointment setting, data entry, multiple phone line answer and transfer.
  • Answered telephone, data entry, and conducted office administration testing.
  • Greeted and Assisted Customers Answered phone and made appointments Data entry into computer Filled Paperwork Issued Checks

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15. New Accounts

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average Demand
Here's how New Accounts is used in Client Services Executive jobs:
  • Support sales team in onboarding new accounts & upgrading existing service.
  • Developed new accounts in Sri Lanka, Russia & Netherland, which accounted for $5176 of business.

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16. Customer Relations

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average Demand
Here's how Customer Relations is used in Client Services Executive jobs:
  • Managed customer relationship with 9 high profile Arkansas corporations including escalation and technical support.
  • Conducted quarterly account reviews to maintain strong customer relationships and identify opportunities.
  • Lead the Customer Relationship Management team in building strong business partner relationships.
  • Developed new customer relations through telephone contact and sales activity.
  • Maximize customer experience excellent customer relations.
  • Assist internal customers/team members by conducting training in various areas involving products, processes, and customer relations.
  • Utilize database and customer relationship management tools in an effort to manage and create new business opportunities.
  • Developed strong customer relationships, managing contracts and services for all IT hardware and software suppliers.
  • Partner with sales to enhance Customer relationship to attain Customer loyalty and revenue generation.
  • Service Executive role for C level customer relationships on large MS accounts and opportunities.
  • Earn consistently high ratings for sales development, customer relations and communications skills.
  • Acted as dedicated point of contact for all facets of customer relationship.
  • Maintained excellent customer relations with a high volume of clients.
  • Managed the customer relationship across select Lines of Business.
  • Specialized in customer relationship management, new service implementation, project management, contract SLAs, and customer retention.

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17. ERP

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average Demand
Here's how ERP is used in Client Services Executive jobs:
  • Developed training modules on financial management and enterprise risk management for UNDP assisted project entrepreneurs.
  • Specialized in selling Microsoft consulting services agreements to Microsoft enterprise licensing customers.
  • Worked on Claim module of EIM_ESM (Enterprise Invoice Management and Enterprise Service Management) like Professional Claims and Institutional claims.
  • Qualified contracted employee hired will also be MAIL staff members and act as direct counterparts to MAIL civil servant staff.
  • Managed the Nigerian office of Enterprise Africa (UNDP/UNOPS) and British Executive Services Overseas (BESO).
  • Work closely with the Dell Global and Large Enterprise Account teams to position and sell Oracle Services.
  • Provided support for client inquires regarding applicant's employment, education, fingerprinting and drug screening.
  • Helped clients in the region to obtain investment capital/loans from U.S. Government established Enterprise Funds.
  • Create and implement enterprise training content and learning tools for our call center team.
  • Planned and coordinated successful disaster recovery drills for the ERP systems.
  • Provide targeted and strategic order fulfillment for enterprise clients.
  • Manage the end-to-end client experience for Enterprise accounts.
  • Provide competitive insights to the enterprise.
  • Completed a nationally recognized training program in Leesburg, VA. * Produced PowerPoint presentations to utilize during live product demonstrations.
  • Facilitated learning series trainings at branch level in bank using quantitative analysis and creative visuals in combined PowerPoint presentation.
  • Coordinate cryptologic enterprise operations to include threat awareness and warning, and production synchronization.
  • Provided guidance, interpretation, analysis practices, and support in business process reengineering (BPR) and IT infrastructure modernization.
  • Provide support with configuring and maintaining two mobility management platform for smart phone devices, Good for Enterprise and AirWatch.
  • have strong interpersonal skills with the ability to manage multiple tasks.
  • Key Accomplishments Honored with "Americas Enterprise Services Impact All-Star Award" in FY2015.

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18. Analytics

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average Demand
Here's how Analytics is used in Client Services Executive jobs:
  • Managed the Analytics team servicing a $500MM + account for the company's major Fortune100 CPG client, Kraft Confections/Nabisco.
  • Deliver analytics and insights that are meaningful, simple, easy to understand and action focused.
  • Place orders with vendors based on analytics I complete on a daily basis.
  • Closed $20m TJX Companies-Merchandising Data Warehouse & Analytics application.
  • Generate client data reports through Google Analytics.
  • Maintained URAC reporting for company s book of business Working with data analytics and providing information through dashboard utilization.
  • Provide analytics data report measuring website presence through Google Analytics.
  • Manage pre-sale analytics including sales rank by category, total points of distribution and store selection/ACV.

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19. Process Improvement

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average Demand
Here's how Process Improvement is used in Client Services Executive jobs:
  • Completed leadership training in the Deming management technique for process improvement.
  • Leveraged Lean Six Sigma Methodology to incite proactive process improvement culture.
  • Resolved installation issues, billing issues and developed process improvements.
  • Develop process improvements to enhance service efficiency and effectiveness.
  • Identified additional opportunities for business and process improvement.
  • Work with management to determine root cause of dispute issues and trend issues to provide management with feedback on process improvements.
  • Constructed and executed internal and external process improvements improving program efficiency by more than 20%.
  • Drive process improvement both internally and at the customer level to improve overall service.
  • Implemented process improvements that would reduce rework and increase quality results.
  • Implemented multiple process improvement ideas that increased operational efficiency and the quality of item information presented on Target.com.
  • Trusted advisor, specializing in process improvement and customer satisfaction for higher-revenue, complex accounts.

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20. Cloud

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average Demand
Here's how Cloud is used in Client Services Executive jobs:
  • Direct and coordinate all facets of data center transformation to a Cloud-based architecture within Dell Managed Services.
  • Created, implemented and managed channel partner programs for a leading provider of security cloud solutions.
  • Key successes are: Sold largest Cloud Learning Management & Security Software in Dell today $700K @ 33% margin.

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21. High NET

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Here's how High NET is used in Client Services Executive jobs:
  • Provided tax compliance and tax planning services to high net individuals from financial industry with complex investments.

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22. C-Level

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Here's how C-Level is used in Client Services Executive jobs:
  • Maintained an array of administrative responsibilities in support of a C-level executive and his private company.
  • Worked directly with C-Level executives.
  • Partnered with C-Level and managed relationships with key stakeholders, focus executives and decision makers within client accounts.
  • Reported regularly to the C-level executive team and Board of Directors on the status of projects and development.
  • Manage long-term client relationships and I have direct contact on a continuing basis with C-level executives.
  • Gained access and pitched deals to C-Level executives to secure approval and close key accounts.
  • Maintained 100% customer satisfaction and 15 C-Level and director level relationships.
  • Experience with C-Level and Department Heads.
  • Experienced in multi-level selling to comfortably influence C-level, IT Managers, Purchasing, etc.

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23. CRM

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Here's how CRM is used in Client Services Executive jobs:
  • Ensured customer data and profile requirements were accurately represented in BackOffice and CRM database.
  • Build relationships with clients to determine their core focus, wants, and needs and used CRM tools to fulfill these.
  • Utilize CRM platform and multiple internal systems to input event details, book events, and pull event schedules.
  • Roll out of CRM via SMS for all FOS & remote touch points to improve online query resolution.
  • Test piloted new functions for sophisticated Customer Relationship Manager (CRM) software.
  • Implemented HP s Service Manager CRM to track ITIL processes.

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24. Phone Calls

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Here's how Phone Calls is used in Client Services Executive jobs:
  • Handle highly escalated issues and follow through to provide customer and client satisfaction and resolution via phone calls and emails.
  • Researched and responded to escalated emails, phone calls, Attorneys General letters and Better Business Bureau inquiries.
  • Received / screened telephone calls and transferred to the relevant departments.
  • Deal with escalated phone calls from customers.
  • Answered dispatch phone calls from high-profile clients, pilots, mechanics, Government agencies, and general public.
  • Take supervisor phone calls , and work issues to gain a resolution.

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25. Customer Base

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Here's how Customer Base is used in Client Services Executive jobs:
  • Scheduled, facilitated, and led customer stewardship meetings, weekly meetings, and project roll-out meetings within assigned customer base.
  • Provide quality customer service to the high net worth customer base as part of the private banking experience.
  • Generated new business and grew the customer base while maintaining the existing clientele.
  • Work with internal sales team to provide opportunities within existing customer base.
  • Generate new business and maintain client customer base.
  • Key Contributions: Exceeded satisfaction rating targets annually across assigned customer base.
  • Served as "Subject Matter Expert" to existing Tolt customer base in critical sparing engagements.

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26. Customer Complaints

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average Demand
Here's how Customer Complaints is used in Client Services Executive jobs:
  • Position has independent authority to escalate to whatever level as necessary to expeditiously resolve customer complaints.
  • Escalate billing, maintenance and provisioning issues to expeditiously resolve customer complaints.
  • Responded to escalated customer complaints received by Customer Service Representatives.
  • Documented customer complaints to ensure service guideline compliance.
  • Handled customer complaints and derived effective solutions.
  • Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible.
  • Addressed and resolved customer complaints empathetically and professionally.

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27. Technical Support

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average Demand
Here's how Technical Support is used in Client Services Executive jobs:
  • Excelled in customer satisfaction and providing valuable technical support, ensuring repeat business.
  • Team leader for a technical support team that provided telephonic support for shrink wrapped applications.
  • Provide customers with technical support on LG wireless phones, troubleshooting and warranty services.
  • Provide clients with technical support to ensure maintenance of stable trading environments.
  • Organized and provided technical support and training to commercial banks and MFIs to increase lending to the SME/Agribusiness and tourism sectors.

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28. Information Technology

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Here's how Information Technology is used in Client Services Executive jobs:
  • Define and implement the Information Technology Architecture for the Data Center driving for the best operational performance within the budget available.
  • Major information technology corporation with more than $127B in annual revenue, operating in 170 countries.

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29. Business Requirements

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Here's how Business Requirements is used in Client Services Executive jobs:
  • Worked closely with Business Analysts providing business requirements for all business applications.
  • Consult with new and current clients to identify business requirements and to develop solutions based on current needs analysis.

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30. Desktop

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Here's how Desktop is used in Client Services Executive jobs:
  • Manage software distribution projects including Microsoft Security upgrades and standard desktop software on global basis.
  • Provide technical assistance to other members of the desktop support team where necessary; such as, the System Administrator team.
  • Used Juniper to run the Virtual desktop or VPN.
  • Repaired desktops, laptops, printers, and tablets.
  • Manage all resources including Networks, Desktops, and Compute services in support of the Freescale client.

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31. HR

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low Demand
Here's how HR is used in Client Services Executive jobs:
  • Provided the highest quality service while maintaining efficiency through remote client support via client delivery executives.
  • Ensured that vendors were involved throughout the development/implementation processes for all system updates.
  • Solve complex business problems through software implementations.
  • Established strong, trust-based relationships with clients while utilizing full suite of HRA products and services to meet client business needs.
  • Promote cable, internet, phone, and home security services to a specialized client group through the following techniques:.
  • Evaluated consumer sales and expense reporting and assessed sales initiatives, strategies and programs through consumer research and management reporting.
  • Researched and resolved client inquiries through effective interaction with clients, and operating departments in a timely and professional manner.
  • Service the $850,000 contract for Navy Strategic Weapons Division through increasing and maintaining the lease contract.
  • Promoted business-to-business interventions in Georgian zones of conflicts through BSO network and direct assistance to OSCE.
  • Developed accounting and HR manuals which documented the accounting procedures and HR policies of the organization.
  • Decrease escalations and backlogs by 55% through implementation of single point of contact approach.
  • Directed change management, re-prioritization, and strategy throughout the series of company acquisitions.
  • Complete new and post case tasks through administrative work queue within agency guidelines.
  • Close complex deals, and capture incremental services revenue through strong follow-on work.
  • Introduced and managed introductory process for three investment banking clients of the firm.
  • Document and track all issues through to completion, in customer database.
  • Managed team of 40+ personnel, distributed throughout the United States.
  • Work to resolve appeal through pre resolution through explanation of denial or adjustment in determination.
  • Awarded three promotions during four-year tenure.)
  • Received highly competitive "100% Achiever's Club" for FY2010 through to FY2015.

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32. Nielsen

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low Demand
Here's how Nielsen is used in Client Services Executive jobs:
  • Worked with Executive and Senior level decision makers to sell Nielsen qualitative, quantitative and custom research products and services.
  • Assigned to handle multi-country business development as part of Nielsen International Solutions business (NIS) Analyze multi-country category dynamics.

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33. Service Management

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low Demand
Here's how Service Management is used in Client Services Executive jobs:
  • Partnered with others in Service Management, sales and service assurance/delivery.
  • Service management support for global telecommunication services.
  • Provided consultative services to clients' leaders and service management teams on key initiatives.
  • Managed production defect escalations from account teams to ensure service management workflow applications and tools were working as designed.
  • Mentor and coach Regional CIOs in the development of service management processes and support of member organization executive leaders.

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34. Client Issues

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low Demand
Here's how Client Issues is used in Client Services Executive jobs:
  • Configured customized turnkey solutions and resolved client issues to ensure complete satisfaction.
  • Worked with global team to identify client issues and priorities, present solutions, and assemble appropriate resources to deliver services.
  • Provided expert service and leveraged knowledge of billing, activation and equipment fulfillment systems to offer solutions to client issues.
  • Manage the full-scale customer experience by serving as the primary point of contact for escalated client issues.
  • Partner with business associates across the organization to resolve complex client issues.
  • Work closely with the Global Support Desk to reduce outstanding client issues.
  • Inform management about complex client issues and resolutions.

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35. Business Objectives

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Here's how Business Objectives is used in Client Services Executive jobs:
  • Demonstrate business value by understanding customer business objectives at various stages of the relationship and align services with those objectives.
  • Identified, captured and communicated the client s core business objectives and the business value delivered by Dimension Data.
  • Ensured business objectives were met in strategic company areas financial, quality / client-related, Sarbanes-Oxley, and Employer of Choice.

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36. Problem Resolution

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Here's how Problem Resolution is used in Client Services Executive jobs:
  • Focused on C-Suite communication and problem resolution.
  • Partnered cross-functionally to manage problem resolution.
  • Improved problem resolution by initiating action plans for recurring or longstanding service issues.
  • Assist clients in customizing searches and facilitate problem resolution on search requests.
  • Educated the customer about Safelite's practices and policies to deliver problem resolutions.

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37. Professional Services

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low Demand
Here's how Professional Services is used in Client Services Executive jobs:
  • Focused industries included Financial & Banking, Life Sciences, Insurance, Retail, and Professional Services.
  • Engage internal resources for solution development within IT and Professional Services space.
  • Developed proposals and detailed Statements of Work (SOWs) for professional services.

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4 Professional Services Jobs

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38. ROI

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low Demand
Here's how ROI is used in Client Services Executive jobs:
  • Developed ROI models to support sales.
  • Partnered with external entities to ensure availability of information improving on ROI analytics.
  • Develop and implement operational best practices to maximize technology ROI.

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39. Customer Retention

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low Demand
Here's how Customer Retention is used in Client Services Executive jobs:
  • Developed a customer incentive program that resulted in 95% customer retention of personal care consumers
  • Achieved 99% customer retention in FY04 and 97% in FY05.
  • Use KPIs to measure the effectiveness of market penetration, revenue growth, customer retention and used analytics to modify strategies.

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1 Customer Retention Jobs

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40. RFP

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low Demand
Here's how RFP is used in Client Services Executive jobs:
  • Support RFP, RFI response, Statement of Work (SOW) development and customer presentation for new opportunities.
  • Initiate, coordinate, and develop system wide RFP's for supplies and services.
  • Provide input to the Sales team to assist with RFP development or presentation support.
  • Oversee the entire RFP process through evaluation, clinical trails and vendor negotiation/selection.
  • Assisted Sales with request for proposal (RFP) development and presentation support.
  • Generated and led a Preferred-provider RFP with a leading US based global bank.
  • Support RFP processes for ambulatory EMR vendor selection.
  • Attended Bid openings, Liaison for RFP.
  • Led successful Workplace delivery team response to RFI/RFP to downselected choice.
  • Coordinated RFP responses and managed internal / external timeframes.
  • Identified Sales Growth opportunities through Service interractions, and provided input to Sales RFPs.

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41. Medicaid

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low Demand
Here's how Medicaid is used in Client Services Executive jobs:
  • Support over 200 customers accounts to ensure secure connectivity to government agencies for their Medicare/Medicaid claims processing.
  • Assisted in the overall test planning, test case creation and test case execution of the Medicaid Information Management System.
  • Direct delivery of resources for the State of Ohio department of Medicaid comprised of more than 575 employees.
  • Overturned $80,000 of denied Medicaid claims and established a system to prevent future denials.
  • Provided leadership and management of TennCare (Tennessee Medicaid) account.
  • Audited Medicaid payments to mental health, addiction, and pharmaceutical facilities with onsite chart review.
  • Performed legal research and drafted memoranda on State issues in Medicare and Medicaid.

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42. Client Expectations

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low Demand
Here's how Client Expectations is used in Client Services Executive jobs:
  • Provided effective, timely, and proactive consultation to ensure client expectations are met.
  • Mentored two new hires while hitting budget targets and client expectations.
  • Managed client expectations; promptly addressed and resolved problems.
  • Led contract management and renewals, revenue forecasting, sales support and ensured SLAs and client expectations.
  • Created campaign timelines to manage client expectations and articulate due dates for deliverables.

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43. Special Events

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low Demand
Here's how Special Events is used in Client Services Executive jobs:
  • Organized and attended client appointments at arena games and events, lunches, meetings and other special events.
  • Leverage project management skills to plan, coordinate and execute various special events for Kroger.
  • Reflect increases in foot traffic and brand-to-consumer interactions when conducting special events in PetSmart.
  • Planned special events for season ticket holders to build long-term and personal relationships.
  • Coordinated special events and meetings with over 250 people.
  • Planned and organized special events for premium clients.
  • Assisted clients in designing and implementing special events.
  • Supported fundraising activities such as cookie sales, and organized special events.

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2 Special Events Jobs

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44. CIO

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low Demand
Here's how CIO is used in Client Services Executive jobs:
  • Enforce institutional rules; reports suspicious circumstances and disturbances to supervisors.
  • Observe and reported any suspicious activity.
  • Report suspicious activity to police.
  • Ensured optimal solution, competitive pricing, drove partner selection, and positioned directly with customer CIO & other key stakeholders.
  • Direct face off to the CIO and CTO for the City of Chicago.
  • Led quarterly service meetings with the CIO, as well as monthly stewardships with Fidelity's Network Operations team.
  • Partnered in strategic planning with CIO, COO and CEOs at key client sites.
  • Managed relationships with vendors such as Axciom and Wyland for data and file overlays.
  • Accomplished the International Security Program consist to identified suspicious passengers-pax, check the selectee pax and baggage.

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45. Medicare

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low Demand
Here's how Medicare is used in Client Services Executive jobs:
  • Increased Medicare and Episodic referrals 35% and grew revenue 150,000 from previous year.
  • Attend Medicare/CMS quarterly seminars yearly to assure compliance with all new changes.
  • Trained to learn Individual and Medicare products in all four states.
  • Screened Customer-owners to see if they were eligible for Medicareiii.

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46. External Customers

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low Demand
Here's how External Customers is used in Client Services Executive jobs:
  • Prepare detailed written communications for internal and external customers.
  • Served as liaison between GES exhibitor base and all internal/external customers.
  • Recruited and supervised 25+ part time employees and served as an event day Operational Liaison between internal stakeholders and external customers.
  • Acted as liaison between GES exhibitor base and all internal and external customers and upsold when and where appropriate.

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47. High Volume

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low Demand
Here's how High Volume is used in Client Services Executive jobs:
  • Entered high volume of payable vouchers into the cash accounting system.
  • Handled a high volume of inbound calls for customer service support.
  • Managed accounts for a high volume print and mail organization.
  • Manage a high volume ticket sales program for kids.
  • Assisted in high volume shipping and receiving department.
  • Received and screened a high volume of internal and external communications, including email and mail.

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48. Trade Shows

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low Demand
Here's how Trade Shows is used in Client Services Executive jobs:
  • Managed presence at trade shows and in local industry/commerce groups.
  • Coordinated trade shows for the GES Central Region.
  • Helped represent the company at trade shows.
  • Participated in health fairs and trade shows.
  • Utilized self-direction, low supervision, referral partners, collaboration with marketing teams, and Comcast representation at numerous trade shows.

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49. Direct Reports

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low Demand
Here's how Direct Reports is used in Client Services Executive jobs:
  • Directed 6 direct reports and staff of 75 to optimize operating performance across 10 budget cost centers.
  • Ensured seven U.S. direct reports and the international country-heads were leading and managing teams effectively.
  • Respected leader and mentor to 12 direct reports and 340-member staff.
  • Manage six directors, 46 Providers, and 380 indirect reports.
  • Supervised five direct reports and a staff of 35 associates.
  • Supervised 85 direct / indirect reports.
  • Investigated serious EEO/EPL issues for Legal Department Developing direct reports by ensuring they are individually
  • Direct reports of 10 wait staff, 22 receptionistslocated in separate locations, three conference coordinators and two executive receptionists/lobby services.

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50. Corporate Clients

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low Demand
Here's how Corporate Clients is used in Client Services Executive jobs:
  • Helped developed proposals to promote corporate growth and the development of partner organizations and corporate clients.
  • Developed lasting relationships with corporate clients generating additional business.
  • Acted as key contact and strategic partner for 15 corporate clients with an annual revenue of 1.2 million.
  • Transported mostly corporate clients to and from destinations in a comfortable, safe and efficient manner.
  • Estimated the cost of international assignments for our corporate clients using a cost projector.
  • Build and maintained effective relationships with corporate clients and various business units in firm.
  • Devised strategic business plans to meet iBAHN revenue goals with hotel sales teams and corporate clients through a consultative sales approach.

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Client Services Executive Jobs

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20 Most Common Skills For A Client Services Executive

Customer Service

24.7%

Service Delivery

12.9%

Client Relationships

9.7%

Business Development

5.0%

Project Management

4.3%

Revenue Growth

4.0%

Xerox

3.9%

Infrastructure

3.9%

Healthcare

3.4%

Client Service

3.4%

New Clients

3.2%

SLA

3.0%

Account Management

2.8%

Data Entry

2.6%

New Accounts

2.6%

Customer Relations

2.5%

ERP

2.2%

Analytics

2.2%

Process Improvement

2.0%

Cloud

1.9%
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Typical Skill-Sets Required For A Client Services Executive

Rank Skill
1 Customer Service 17.9%
2 Service Delivery 9.3%
3 Client Relationships 7.0%
4 Business Development 3.6%
5 Project Management 3.1%
6 Revenue Growth 2.9%
7 Xerox 2.8%
8 Infrastructure 2.8%
9 Healthcare 2.5%
10 Client Service 2.5%
11 New Clients 2.3%
12 SLA 2.1%
13 Account Management 2.0%
14 Data Entry 1.9%
15 New Accounts 1.9%
16 Customer Relations 1.8%
17 ERP 1.6%
18 Analytics 1.6%
19 Process Improvement 1.4%
20 Cloud 1.4%
21 High NET 1.4%
22 C-Level 1.4%
23 CRM 1.2%
24 Phone Calls 1.2%
25 Customer Base 1.2%
26 Customer Complaints 1.1%
27 Technical Support 1.1%
28 Information Technology 1.1%
29 Business Requirements 1.0%
30 Desktop 1.0%
31 HR 1.0%
32 Nielsen 1.0%
33 Service Management 0.9%
34 Client Issues 0.9%
35 Business Objectives 0.9%
36 Problem Resolution 0.9%
37 Professional Services 0.9%
38 ROI 0.8%
39 Customer Retention 0.8%
40 RFP 0.8%
41 Medicaid 0.8%
42 Client Expectations 0.8%
43 Special Events 0.8%
44 CIO 0.7%
45 Medicare 0.7%
46 External Customers 0.7%
47 High Volume 0.7%
48 Trade Shows 0.6%
49 Direct Reports 0.6%
50 Corporate Clients 0.6%
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5,890 Client Services Executive Jobs

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