What does a client services executive do?
A client services executive is responsible for maintaining healthy business relationships with clients and partners, responding to their inquiries and requests, and resolving their concerns. Client services executives monitor the departmental activities to ensure that the team provides the highest customer satisfaction according to the client specifications and business guidelines. They conduct data and statistical analysis and review the market performance to identify opportunities that would generate more revenue resources for the business and increase profits.
Client services executive responsibilities
Here are examples of responsibilities from real client services executive resumes:
- Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
- Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
- Partner with other Nielsen division on custom research and marketing initiatives to produce actionable recommendation on future business planning.
Client services executive skills and personality traits
We calculated that 9% of Client Services Executives are proficient in Account Management, Client Service, and Customer Service. They’re also known for soft skills such as Management skills, Problem-solving skills, and Time-management skills.
We break down the percentage of Client Services Executives that have these skills listed on their resume here:
- Account Management, 9%
Championed expert coordination of technical analysts, direct account management, and technical service employees, realizing flawless implementation.
- Client Service, 7%
Led client services department of full-service advertising agency.
- Customer Service, 7%
Coordinated customer service needs and complaints with other departments ensuring corrective resolution and escalates matters as needed to management.
- Project Management, 5%
Distributed applications, including call center applications and customer-facing applications, internal tools applications, project management, and back-office reporting.
- Business Development, 5%
Generated & maintained company revenue through business development skills; personally handled operations, production & execution for specific clientele.
- Client Relationships, 5%
Contributed to account planning meetings to cultivate healthy and prosperous client relationships.
Most client services executives use their skills in "account management," "client service," and "customer service" to do their jobs. You can find more detail on essential client services executive responsibilities here:
Problem-solving skills. Another soft skill that's essential for fulfilling client services executive duties is problem-solving skills. The role rewards competence in this skill because "top executives need to identify and resolve issues within an organization." According to a client services executive resume, here's how client services executives can utilize problem-solving skills in their job responsibilities: "ensured optimal solution, competitive pricing, drove partner selection, and positioned directly with customer cio & other key stakeholders. "
Time-management skills. client services executives are also known for time-management skills, which are critical to their duties. You can see how this skill relates to client services executive responsibilities, because "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." A client services executive resume example shows how time-management skills is used in the workplace: "utilized project management skills to deliver projects and installations governed by tight deadlines. "
Communication skills. client services executive responsibilities often require "communication skills." The duties that rely on this skill are shown by the fact that "top executives must be able to convey information clearly and persuasively." This resume example shows what client services executives do with communication skills on a typical day: "service management support for global telecommunication services. "
Leadership skills. Another crucial skill for a client services executive to carry out their responsibilities is "leadership skills." A big part of what client services executives relies on this skill, since "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." How this skill relates to client services executive duties can be seen in an example from a client services executive resume snippet: "market segment business development leadership * led launch of new government sector business within existing commercial organization. "
The three companies that hire the most client services executives are:
- World Wide Technology33 client services executives jobs
- Navitus16 client services executives jobs
- Hylant14 client services executives jobs
Compare different client services executives
Client services executive vs. Navigator
Navigators are responsible for a ship or aircraft's navigation requiring positional awareness. Their duties include mapping out for the journey, avoiding any hazards during travel, and advising the captain or commander on estimated time en route to the destination. Navigators are involved in maintaining the ship or aircraft's communication, nautical publications and charts, navigational equipment, and meteorological device. In the air force world, modern navigators are tasked with copilot duties and employing weapons systems.
There are some key differences in the responsibilities of each position. For example, client services executive responsibilities require skills like "account management," "client service," "project management," and "business development." Meanwhile a typical navigator has skills in areas such as "patients," "social work," "patient care," and "rehabilitation." This difference in skills reveals the differences in what each career does.
Navigators really shine in the manufacturing industry with an average salary of $41,718. Comparatively, client services executives tend to make the most money in the finance industry with an average salary of $94,534.navigators tend to reach similar levels of education than client services executives. In fact, navigators are 1.4% less likely to graduate with a Master's Degree and 0.4% less likely to have a Doctoral Degree.Client services executive vs. Sales coordinator
A sales coordinator is primarily responsible for managing a sales team, ensuring that all workforce members are functioning efficiently and are achieving the sales targets. For this, a sales coordinator must arrange strategic schedules, provide necessary support materials to each member, and devise plans that would help the team gain more sales. Aside from monitoring the progress and taking charge of the team's direction, a sales coordinator must also reach out to clients and assist in every way, even handling complaints when necessary.
Each career also uses different skills, according to real client services executive resumes. While client services executive responsibilities can utilize skills like "account management," "client service," "project management," and "client satisfaction," sales coordinators use skills like "powerpoint," "crm," "booking," and "reservations."
On average, sales coordinators earn a lower salary than client services executives. Some industries support higher salaries in each profession. Interestingly enough, sales coordinators earn the most pay in the technology industry with an average salary of $42,196. Whereas client services executives have higher pay in the finance industry, with an average salary of $94,534.Average education levels between the two professions vary. Sales coordinators tend to reach lower levels of education than client services executives. In fact, they're 7.4% less likely to graduate with a Master's Degree and 0.4% less likely to earn a Doctoral Degree.Client services executive vs. Business sales representative
A business sales representative's role is to develop strategies in identifying leads and opportunities to secure sales. Their responsibilities revolve around reaching out to clients to offer products and services, discussing the pricing and specifications of products, processing payments, and gathering necessary client information. They may also arrange appointments with clients to negotiate and sign contracts. Furthermore, as a business sales representative, it is essential to produce progress reports and presentations, handle issues and complaints, maintain records of all transactions, and regularly update databases.
The required skills of the two careers differ considerably. For example, client services executives are more likely to have skills like "client service," "project management," "client relationships," and "client satisfaction." But a business sales representative is more likely to have skills like "business sales," "customer accounts," "business relationships," and "lead generation."
Most business sales representatives achieve a lower degree level compared to client services executives. For example, they're 7.4% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Client services executive vs. Client relationship manager
Client Relationship Managers handle special client accounts for the company. They are usually assigned to essential clients or corporate accounts. They ensure that the company keeps these clients engaged. Client Relationship Managers work hard to build professional working relationships. They give special attention to the assigned client accounts and provide clients with updates on company services and promotions. They tend to any concerns that clients may have, and they ensure that these concerns are properly addressed and resolved. Client Relationship Managers are entrusted to build and strengthen the company's relationship with a client. As such, they are expected to be professional, friendly, and collaborative.
Types of client services executive
Updated January 8, 2025
