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Become A Client Services Manager

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Working As A Client Services Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $94,694

    Average Salary

What Does A Client Services Manager Do

Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.

Duties

Top executives typically do the following:

  • Establish and carry out departmental or organizational goals, policies, and procedures
  • Direct and oversee an organization’s financial and budgetary activities
  • Manage general activities related to making products and providing services
  • Consult with other executives, staff, and board members about general operations
  • Negotiate or approve contracts and agreements
  • Appoint department heads and managers
  • Analyze financial statements, sales reports, and other performance indicators
  • Identify places to cut costs and to improve performance, policies, and programs

The responsibilities of top executives largely depend on an organization’s size. For example, an owner or manager of a small organization, such as an independent retail store, often is responsible for purchasing, hiring, training, quality control, and day-to-day supervisory duties. In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.

The following are examples of types of top executives working in the private sector:

Chief executive officers (CEOs), who are also known by titles such as executive director, managing director, or president, provide overall direction for companies and organizations. CEOs manage company operations, formulate and implement policies, and ensure goals are met. They collaborate with and direct the work of other top executives and typically report to a board of directors.

Chief operating officers (COOs) oversee other executives who direct the activities of various departments, such as human resources and sales. They also carry out the organization’s guidelines on a day-to-day basis.

General and operations managers oversee operations that are too diverse and general to be classified into one area of management or administration. Responsibilities may include formulating policies, managing daily operations, and planning the use of materials and human resources. They make staff schedules, assign work, and ensure that projects are completed. In some organizations, the tasks of chief executive officers may overlap with those of general and operations managers.

The following are examples of types of top executives working in the public sector:

Mayors, along with governors, city managers, and county administrators, are chief executive officers of governments. They typically oversee budgets, programs, and the use of resources. Mayors and governors must be elected to office, whereas managers and administrators are typically appointed. 

Most educational systems, regardless of whether they are public or private school systems, also employ executive officers. The following are examples of top executives working in the elementary, secondary, and postsecondary educational school systems:

School superintendents and college or university presidents are chief executive officers of school districts and postsecondary schools. They manage issues such as student achievement, budgets and resources, general operations, and relations with government agencies and other stakeholders.

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How To Become A Client Services Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Client Services Manager Jobs

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Client Services Manager Career Paths

Client Services Manager
Product Manager Business Manager
Business Director
10 Yearsyrs
Senior Account Manager Account Director
Client Services Director
9 Yearsyrs
Realtor Direct Sales Representative
Commercial Account Manager
8 Yearsyrs
Business Development Manager Senior Project Manager
Director Of Project Management
12 Yearsyrs
Senior Account Manager Operations Director
Director Of Service And Operations
11 Yearsyrs
Marketing Manager General Manager
General Manager Of Operations
8 Yearsyrs
Product Manager Regional Manager
Group Manager
8 Yearsyrs
Operations Director Operations Vice President
Head Operator
6 Yearsyrs
Sales Consultant Sales Team Leader
Inside Sales Manager
7 Yearsyrs
Business Analyst Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Information Technology Project Manager Operations Director
Regional Vice President
11 Yearsyrs
Information Technology Project Manager Senior Manager
Senior Operations Manager
9 Yearsyrs
Business Development Manager Director Of Sales
Senior Vice President, Sales
14 Yearsyrs
Senior Project Manager Operations Vice President
Senior Vice President-Operations
14 Yearsyrs
Business Analyst Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Sales Manager Service Manager
Service Operations Manager
8 Yearsyrs
Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Sales Manager Branch Manager
Staffing Manager
5 Yearsyrs
Marketing Manager Regional Sales Manager
Strategic Accounts Manager
9 Yearsyrs
Senior Project Manager Vice President, Business Development
Vice President And Manager
10 Yearsyrs
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Do you work as a Client Services Manager?

Help others decide if this is a good career for them

Average Length of Employment
Client Executive 3.4 years
Client Manager 2.7 years
Client Partner 2.6 years
Top Employers Before
Manager 5.8%
Internship 4.8%
Supervisor 3.6%
Consultant 3.1%
Teller 2.5%
Top Employers After
Manager 5.8%
Consultant 5.4%
Director 4.3%
Owner 3.5%
Recruiter 3.2%

Do you work as a Client Services Manager?

Client Services Manager Demographics

Gender

Female

59.6%

Male

38.7%

Unknown

1.7%
Ethnicity

White

63.0%

Hispanic or Latino

14.7%

Black or African American

10.9%

Asian

7.9%

Unknown

3.5%
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Languages Spoken

Spanish

48.3%

French

18.0%

Mandarin

6.1%

Chinese

3.7%

Russian

2.8%

Italian

2.8%

Arabic

2.4%

Cantonese

2.1%

German

2.1%

Portuguese

1.8%

Japanese

1.5%

Dutch

1.2%

Carrier

1.2%

Vietnamese

0.9%

Hindi

0.9%

Ukrainian

0.9%

Hebrew

0.9%

Urdu

0.9%

Armenian

0.6%

Greek

0.6%
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Client Services Manager Education

Schools

University of Phoenix

25.3%

Michigan State University

5.3%

Northeastern University

5.0%

Temple University

4.7%

Strayer University

4.3%

Pennsylvania State University

4.1%

San Francisco State University

4.0%

Arizona State University

4.0%

University of Texas at Austin

4.0%

University of Central Florida

3.7%

Boston University

3.7%

New York University

3.7%

Villanova University

3.5%

University of Houston

3.5%

George Washington University

3.5%

Southern New Hampshire University

3.5%

Liberty University

3.5%

University of Massachusetts Amherst

3.5%

Ohio State University

3.5%

Georgia State University

3.4%
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Majors

Business

37.2%

Marketing

8.2%

Communication

6.4%

Finance

5.4%

Management

5.4%

Psychology

5.2%

Accounting

3.9%

English

3.3%

Human Resources Management

3.0%

Political Science

2.4%

Health Care Administration

2.4%

Public Relations

2.2%

Economics

2.1%

Project Management

2.1%

Computer Science

2.0%

Computer Information Systems

1.8%

Liberal Arts

1.8%

Sociology

1.7%

Education

1.7%

Social Work

1.7%
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Degrees

Bachelors

49.3%

Masters

21.8%

Other

17.6%

Associate

5.6%

Certificate

3.5%

Doctorate

1.2%

Diploma

0.6%

License

0.4%
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Job type you want
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Part Time
Internship
Temporary

Real Client Services Manager Salaries

Job Title Company Location Start Date Salary
Client Service Manager Bonjour USA Tours New York, NY Jun 20, 2016 $215,405
Global Head Client Service Russell Investments Group Inc. Seattle, WA Jan 06, 2016 $160,000 -
$200,000
Head of Client Service Frank Russell Company Seattle, WA Aug 15, 2015 $160,000 -
$175,000
Global Head Client Service Russell Investments Group Inc. Seattle, WA Jun 01, 2016 $160,000 -
$200,000
Head of Emea Client Service Russell Investments Group Inc. Seattle, WA Jan 01, 2016 $160,000 -
$175,000
Global Head of Client Service Russell Investments Group Inc. Seattle, WA Jan 06, 2016 $160,000 -
$200,000
Client Services Manager Abbott Laboratories Parkersburg, IL Sep 16, 2016 $158,750
Client Service Manager Alpha Net Consulting LLC. Santa Clara, CA May 27, 2016 $155,542
Client Services Manager Abbott Laboratories Parkersburg, IL Jul 13, 2015 $150,000
Client Services Manager Saama Technologies, Inc. South San Francisco, CA Aug 15, 2016 $149,142
Manager, Client Services McKinsey & Company, Inc. United States Summit, NJ Jul 01, 2015 $149,000
Client Services Manager Saama Technologies, Inc. South San Francisco, CA Sep 19, 2016 $142,200
Client Service Manager McKinsey & Company, Inc. United States Waltham, MA Jan 05, 2016 $140,000
Senior Client Services and Event Manager CDM Media USA Chicago, IL Oct 09, 2014 $110,552 -
$128,339
Senior Client Services and Event Manager CDM Media USA Chicago, IL Sep 10, 2014 $110,552 -
$128,339
Client Services Manager Google Inc. New York, NY Jan 02, 2013 $110,000
Manager-Client Services Inszoom.Com, Inc. San Ramon, CA Oct 01, 2013 $110,000
Client Services Manager Optum Services, Inc. Ridgefield, NJ Feb 01, 2014 $108,119 -
$128,600
Client Services Manager ADAP.TV Inc. New York, NY Nov 18, 2014 $107,536
Client Services Manager ADAP. TV, Inc. New York, NY Nov 03, 2014 $107,536
Client Service Manager The Nielsen Company (Us), LLC New York, NY Sep 30, 2015 $88,000
Client Service Manager IBM India Private Limited Baton Rouge, LA Aug 11, 2015 $85,200
Client Services Manager ADAP.TV, Inc. New York, NY Jul 15, 2013 $85,000
Client Service Manager 1 Capital IQ, Inc. New York, NY Mar 01, 2014 $85,000 -
$95,000
Client Services Manager ADAP.TV New York, NY Oct 07, 2014 $85,000
Senior Client Service Manager, Derivatives The Northern Trust Company Chicago, IL Oct 21, 2016 $85,000 -
$105,000
Client Services Manager Intercept Interactive New York, NY Feb 04, 2013 $82,000

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Top Skills for A Client Services Manager

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  1. Client Services
  2. Procedures
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Received a formal Team Recognition from the Alcatel-Lucent IT Client Services Senior Director for exceptional contribution and dedicated support.
  • Perform reference check procedures on all temporary employees and/or placed permanent candidates, also using activity to build additional candidates.
  • Researched local business partnership opportunities, handled customer service concerns, and implemented business strategies to generate more clientele.
  • Reduced compliance findings by moving risk management and fiduciary administration to a dedicated team within Wells Fargo's Center-Serviced model.
  • Developed presentations and company promotional material to increase visibility and attract new clients and partners.

How Would You Rate Working As a Client Services Manager?

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Top Client Services Manager Employers

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