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Become A Client Services Manager

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Working As A Client Services Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information

  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Client Services Manager Do At Amerisourcebergen Corporation

* Serves as primary point of contact for all assigned practices who are currently using practice-facing commercialized products (for example
* ClinIQ Analytics, SON Dashboard, etc.) to address their questions and issues and to provide ongoing training.
* Project manages implementation of practice-facing commercialized products across internal teams and practices.
* Acts as the key internal contact in support of practice-facing commercialized products.
* Responsible for clearly communicating practice needs and coordinating feedback related to products and/or application issues to Product Manager.
* Validates data to ensure the accuracy and quality before product launch to practice.
* Populates Salesforce with key information related to the setup and launch of new practices.
* Actively contributes to the thought leadership of the team by sharing industry insights, competitive information, and analytics to the cross-team membership
* Partner with Sales/Account Manager in client meetings as the subject matter expert.
* Performs related duties as assigned

What Does A Client Services Manager Do At Nuance

* Serve as key point of contact for assigned Enterprise client(s)
* Act as the Client subject matter expert during launch
* Post-launch, coordinate / project manage services and ensure delivery per contract
* Project management of clients’ specific requests (change management request tickets and support tickets)
* Contract administration (T&E authorizations, work orders, etc.)
* Identify needs and growth opportunities
* Provide generalist technical support to client(s)
* Basic configuration of variables and program level settings
* One-on-one training and user support for Agent interface, Administrative interface, and Portal reporting
* Manage performance of the program
* Develop actionable plans to balance client’s short/long range goals
* Oversee metric-based success measurement
* Manage and report on overall financial success of the program
* Recurring client performance reporting (weekly, monthly, quarterly)
* If applicable, review agent performance and provide goals or set incentives as needed
* Ensure internal processes are understood and followed to enable client satisfaction, retention, growth, and profitability
* Limited travel to client sites to manage client relationship and deliver performance results

What Does A Client Services Manager Do At Siemens

* Ensures customer expectations are met and resolves customer issues in a timely, effective, and professional manner.
* Service Agreement planning and customer shutdown management for the execution of contracted scope.
* Identifies adds, upgrades, and escalations to assigned service contracts and to meet customer needs and improve system efficiency.
* Develops account strategies and sells independently or in a team environment.
* Leads quality assurance activities and may lead renewals on assigned accounts.
* Ensures project or agreement profitability through achieving plan gross margin levels, billing and collections, and effective cost containment procedures.
* Skilled at managing all internal accounting and revenue recognition systems and assists with revenue and staffing forecasting activities.
* Reviews all labor related project estimates prior to customer proposal and booking.
* May be required to assist in pricing decisions

What Does A Client Services Manager Do At Cisco

* Create and manage a sales plan using all relevant data (renewals, new product funnel, potential upgrades and end-of-support situations) and then map this data to an agreed market development strategy based on company priorities.
* Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer and satisfaction.
* Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate sales efforts with other organized marketing activities, eg.,product/service launches, promotions, advertising, exhibitions and tradeshows.
* Respond to and follow up sales enquiries using appropriate methods.
* Monitor and report on market and competitor activities and provide relevant reports and information.
* Record, analyze, report and administer according to systems and requirements.
* Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
* Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.
* Follow standardized and optimized sales processes, e.g., renewals process.
* Attend training to develop relevant knowledge, techniques and skills.
* Who You Are
* Developing the Pipeline: Applying knowledge of sales trends, market drivers, and key customer issues and opportunities to do strategic account planning; establishing, prioritizing, executing, and monitoring a course of action to accomplish broad territory objectives and sales strategies; using knowledge to identify and cultivate future sales opportunities to build a strong pipeline.
* You will Build Influential Relationships: Working collaboratively with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships.
* You are Customer Focused: Supporting customers during the sales process; seeking and taking appropriate actions on customer requirements while balancing business needs; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty

What Does A Client Services Manager Do At Covance

* The Client Services Manager will anticipate and respond to day-to-day client requests.
* Work with clients on program planning.
* Write and review client deliverables, including but not limited to program reports, memos, contracts, and change orders.
* Lead routine client meetings and participate in other client meetings (via teleconference and in-person) and sales force training programs as appropriate
* Collaborate with internal functional groups (Operations, RSG consultants, IT, Finance, BP&S, among others) to effectively manage client programs.
* Communicate client needs to appropriate staff.
* Identify and escalate issues as appropriate.
* Understand and communicate contracted program performance metrics, including Service Level Agreements (SLAs) or Key Performance Indicators (KPIs), client expectations and goals to the operations team.
* Coordinate with operations management to develop program-specific plans to achieve metrics by making recommendations.
* Monitor program adherence to the contract.
* Participate in training operations staff on client expectations (voice of the client) in program design, day-to-day operations and changes in program scope.
* Provide regular feedback to operations staff, supervisors and directors regarding training needs or other operational changes.
* Understand program processes and support the development of program specific procedures (PSPs).
* Understand program database to support client needs.
* Manage programs for profitability.
* Review program budgets, proformas, and prepare client invoices.
* Monitor program volume to adjust internal revenue forecasts and communicate changes to appropriate parties.
* Collaborate with CMA clients to monitor volume trends and track program budgets.
* Work internally with the operations team to identify and implement process improvements to resolve budget issues, maintain appropriate contribution margins (CMs) and drive efficiency.
* Support new program launches and initiatives.
* Participate in account review/strategic planning exercises with the account director and executive sponsor.
* Collaborate with Sales & Marketing to drive sales and grow revenue by identifying new business opportunities based on CMA services.
* Develop change orders and proposals and participate in tasks related to new business opportunities (RFP responses and sales pitches).
* Provide leadership in CMA initiatives

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Client Services Manager Demographics

Gender

  • Female

    59.9%

  • Male

    38.4%

  • Unknown

    1.7%

Ethnicity

  • White

    80.6%

  • Hispanic or Latino

    9.7%

  • Asian

    7.5%

  • Unknown

    1.6%

  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    48.9%

  • French

    17.7%

  • Mandarin

    6.0%

  • Chinese

    3.6%

  • Russian

    3.0%

  • Italian

    2.7%

  • Arabic

    2.4%

  • Cantonese

    2.1%

  • Portuguese

    2.1%

  • German

    1.8%

  • Japanese

    1.5%

  • Dutch

    1.2%

  • Carrier

    1.2%

  • Hebrew

    0.9%

  • Hindi

    0.9%

  • Ukrainian

    0.9%

  • Vietnamese

    0.9%

  • Urdu

    0.9%

  • Armenian

    0.6%

  • Greek

    0.6%
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Client Services Manager

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Client Services Manager Education

Client Services Manager

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Real Client Services Manager Salaries

Job Title Company Location Start Date Salary
Client Service Manager Bonjour USA Tours New York, NY Jun 20, 2016 $215,405
Client Services Manager Abbott Laboratories Parkersburg, IL Sep 16, 2016 $158,750
Client Service Manager Alpha Net Consulting LLC. Santa Clara, CA May 27, 2016 $155,542
Client Services Manager Abbott Laboratories Parkersburg, IL Jul 13, 2015 $150,000
Client Services Manager Saama Technologies, Inc. South San Francisco, CA Aug 15, 2016 $149,142
Manager, Client Services McKinsey & Company, Inc. United States Summit, NJ Jul 01, 2015 $149,000
Client Services Manager Saama Technologies, Inc. South San Francisco, CA Sep 19, 2016 $142,200
Client Service Manager McKinsey & Company, Inc. United States Waltham, MA Jan 05, 2016 $140,000
Client Services Manager Futurestep CA Oct 07, 2015 $135,000
Client Services Manager I Capital IQ, Inc. New York, NY Feb 05, 2015 $133,723
Client Services Manager 1075 First Global Associates LLC New York, NY Sep 28, 2015 $132,814
Client Services Manager Paradice Investment Management LLC Denver, CO Aug 15, 2014 $131,893
Manager-Client Services Virtusa Corporation San Jose, CA Jun 14, 2016 $125,640
Client Services Manager Optum Services, Inc. Ridgefield, NJ Feb 01, 2014 $108,119 -
$128,600
Client Services Manager ADAP. TV, Inc. New York, NY Nov 03, 2014 $107,536
Client Services Manager ADAP.TV Inc. New York, NY Nov 18, 2014 $107,536
Client Services Manager Smartling, Inc. New York, NY Jul 30, 2014 $107,000
Client Services Manager (Associate Director Application SP) Capital IQ, Inc. New York, NY Oct 01, 2015 $103,000 -
$110,000
Client Services Manager Xerox Business Services, LLC Dallas, TX Jul 27, 2016 $102,004
Regional Client Services Manager Telarix, Inc. Vienna, VA Oct 01, 2014 $102,000
Client Services Manager ADAP.TV New York, NY Jun 11, 2015 $100,000 -
$120,000
Client Service Manager IBM India Private Limited Baton Rouge, LA Aug 11, 2015 $85,200
Client Service Manager 1 Capital IQ, Inc. New York, NY Mar 01, 2014 $85,000 -
$95,000
Client Services Manager ADAP.TV New York, NY Oct 07, 2014 $85,000
Senior Client Service Manager, Derivatives The Northern Trust Company Chicago, IL Oct 21, 2016 $85,000 -
$105,000
Client Services Manager ADAP.TV, Inc. New York, NY Jul 15, 2013 $85,000
Client Services Manager Intercept Interactive New York, NY Feb 04, 2013 $82,000
Regional Client Services Manager Telarix, Inc. Vienna, VA Sep 22, 2013 $81,500
Client Service Manager HSDI Technology Inc. Miramar, FL Nov 12, 2014 $80,000

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Top Skills for A Client Services Manager

ClientServicesProceduresCustomerServiceFinancialReportsEnsureComplianceClientRelationsPayrollNewClientsEnsureClientSatisfactionCustomerSatisfactionProjectManagementResourceBusinessDevelopmentAccountManagementProcessImprovementCRMHealthcareClientBaseClientAccountsHR

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Top Client Services Manager Skills

  1. Client Services
  2. Procedures
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Performed all client services ranging from mail merges, scanning, charts, spreadsheets, etc.
  • Established and implemented department policies, goals, objectives and procedures conferring with organization officials and staff members as necessary.
  • Developed metrics reports to evaluate Customer Service reps productivity.
  • Compile individual and corporate income tax returns, quarterly payroll filing and financial reports, reconcile bank statements.
  • Manage 10-15 Institutional and Professional facilities to ensure compliance and implement functional processes regarding Electronic data exchange.

Top Client Services Manager Employers

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Client Services Manager Videos

Career Advice on becoming a Client Services Manager by Richard D (Full Version)

A Day in the Life of a BAYADA Client Services Manager

Career Advice on becoming a Client Services Manager by Mel L (Full Version)

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