Client services manager vs customer success manager

The differences between client services managers and customer success managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a client services manager, becoming a customer success manager takes usually requires 6-8 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $78,439 average annual salary of a client services manager.

The top three skills for a client services manager include customer service, client service and account management. The most important skills for a customer success manager are client facing, cloud, and account management.

Client services manager vs customer success manager overview

	Client Services Manager	Customer Success Manager
Yearly salary	$78,439	$93,820
Hourly rate	$37.71	$45.11
Growth rate	6%	5%
Number of jobs	319,909	95,053
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 78%
Average age	44	46
Years of experience	6	8

What does a client services manager do?

A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.

What does a customer success manager do?

A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.

Client services manager vs customer success manager salary

Client services managers and customer success managers have different pay scales, as shown below.

	Client Services Manager	Customer Success Manager
Average salary	$78,439	$93,820
Salary range	Between $54,000 And $113,000	Between $61,000 And $142,000
Highest paying City	Washington, DC	Redwood City, CA
Highest paying state	New Jersey	California
Best paying company	McKinsey & Company Inc	VMware
Best paying industry	Technology	Technology

Differences between client services manager and customer success manager education

There are a few differences between a client services manager and a customer success manager in terms of educational background:

	Client Services Manager	Customer Success Manager
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 78%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Client services manager vs customer success manager demographics

Here are the differences between client services managers' and customer success managers' demographics:

	Client Services Manager	Customer Success Manager
Average age	44	46
Gender ratio	Male, 39.3% Female, 60.7%	Male, 54.9% Female, 45.1%
Race ratio	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	10%	7%

Differences between client services manager and customer success manager duties and responsibilities

Client services manager example responsibilities.

Manage ITSM projects implementing ITIL best practices at client sites.
Manage BPO financial performance on a monthly basis staying within budget.
Use of CRM software, to manage numerous schedules of complex sales processes.
Manage accounts for existing and new partners; enter account and community information into SalesForce.
Create, implement and manage channel partner programs for a leading provider of security cloud solutions.
Manage a $400K infrastructure and telephony upgrade project for the implementation of a department-wide VoIP system.

Customer success manager example responsibilities.

Help doctors manage their facebook page and website.
Achieve excellent performance results as compared to other Aarons stores.
Help customers establish spend and savings goals and achieve those to get full ROI.
Link QuickBooks system with customer sales database to automate the process of tax administration.
Well verse in leveraging CRM to manage accounts, capture metrics, and implement relevant processes.
Raise RingCentral's NPS score, by creating superb relations with clients that lead to increase survey ratings.

Client services manager vs customer success manager skills

Common client services manager skills

Customer Service, 15%
Client Service, 11%
Account Management, 6%
Client Facing, 5%
Project Management, 5%
Home Health, 4%

Common customer success manager skills

Client Facing, 10%
Cloud, 7%
Account Management, 7%
Customer Relationships, 5%
Saas, 5%
Customer Service, 5%

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Client Services Manager
Client Services Manager vs Customer Success Manager

Updated January 8, 2025

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