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Client services manager entry level jobs

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  • Customer Success Manager

    Impact Technologies 4.5company rating

    Columbus, OH

    About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact. What You'll Do: Delivering world-class support to our top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins, and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. What You Bring: 3+ experience in affiliate marketing Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus) Consistent track record of providing stellar support to customers Embraces teamwork and cross-team collaboration Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus) A healthy dose of initiative and the ability to remain flexible Detail-oriented and able to efficiently prioritize tasks Be a critical thinker and an inventive problem-solver Professional communication skills Enthusiastic teammate Great conflict resolution skills Excellent time management skills Salary Range: $80,000 - $95,000 per year, plus Variable Commission Plan ($20,000-$23,750) and stock (RSU) award. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. Medical, Dental, and Vision insurance Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled Flexible spending accounts and 401(k) Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI_NewYork_NewYork #LI_SantaBarbara #LI_Columbus_Ohio
    $80k-95k yearly Auto-Apply 16d ago
  • Client Service Manager, Personal Lines

    Arthur J Gallagher & Co 3.9company rating

    Upper Arlington, OH

    Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview AssuredPartners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward-thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry. As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service. As experts in protecting what matters most to businesses and individuals, we're looking to bring on our next Account Manager to support our Personal Lines department and deliver exceptional risk management solutions to our growing client base. Our Account Manager will partner with our sales team to facilitate day-to-day management of current clients' insurance programs, helping the world prepare for the unexpected. How you'll make an impact * Client Support * Maintain accurate client information to provide day-to-day client support and address intermediate-level client inquiries. * Assist in the development of strong business relationships with appropriate insurance carrier personnel. Recognize and satisfy carrier goals and objectives to enhance business relationships. * Account Management * Maintain files with proper records according to company procedures. Follow company procedures in order to achieve positive audit results. * Ensure accuracy of account information for both new and renewal policies, endorsements, and audit for accuracy in rating, coverage, signatures, and enters these transactions to generate billing invoices in a timely manner. * Review all premium audits according to Agency procedures recognizing that the Agency must process in a timely manner. * Review accounts receivable report for all assigned accounts to support client retention. * Insurance Expertise * Leverage technical knowledge to ensure carrier quotes are received in a timely fashion; Review quotes for gaps and assists with inquiries from the carrier. * Attend training and seek self-directed learning to continue education in industry and technical knowledge. * Other duties as assigned. About You Required: Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. Property and Casualty License. Proficiency in Microsoft Office. Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: * Medical/dental/vision plans, which start from day one! * Life and accident insurance * 401(K) and Roth options * Tax-advantaged accounts (HSA, FSA) * Educational expense reimbursement * Paid parental leave Other benefits include: * Digital mental health services (Talkspace) * Flexible work hours (availability varies by office and job function) * Training programs * Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing * Charitable matching gift program * And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
    $68k-103k yearly est. 39d ago
  • Client Relations Manager

    Cengage Group 4.8company rating

    Columbus, OH

    **We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. **Our culture values diversity, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see *********************************************************** **The Client Operations Manager will:** This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency. The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following: + Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients. + Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel. + Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success. + Analyze operational processes and performance data to find opportunities for improvement. + Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics. + Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training. + Work cross functionally with both internal departments and external clients to achieve goals. + Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients. + Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately. + Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner. + Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth. + Be responsible for related procurement processes and coordinate material and resources allocation. + Identify and address problems and opportunities for the business. + Provide data and support to management as needed. **Skills You'll Need Here:** **Basic:** + BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position. + Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work. + Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally. + Highly flexible and adaptable to change. + High energy and good communication skills both written and verbal. + Ability to interact professionally with Vice Presidents and Director level staff within clients. + Have a customer focused mentality; both in work with candidates, trainees and clients. + Comfortable using technology in performing routine job tasks and for product demonstration purposes. + Outstanding organizational and time management skills. + Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce. + Ability to monitor and evaluate operational data. **Preferred:** + Professional business-to-business/customer success experience (3 years strongly desired) + Experience working with adult learners and non-traditional students. + Proficiency in being a great partner within and outside one's own department. + Understanding of client relations/partnership management and how to efficiently work with external partnerships. + Driven to succeed and yearning to make impact; customer success obsession mentality. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at ****************. **About Cengage Group** Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (******************************************************************************************** to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $58,300.00 - $75,750.00 USD **Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
    $58.3k-75.8k yearly 60d+ ago
  • Strategic Client Executive

    McKesson 4.6company rating

    Columbus, OH

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Strategic Client Executives help providers overcome one of the biggest headaches in healthcare. You will develop and oversee relationships with our Provider clients, which include some of the nation's most prestigious medical centers and eHR organizations. This position is responsible for having an in-depth knowledge of ePA and will develop targeted strategies to both grow our network and meet clients' needs. What You'll Do You will retain and develop some of our fastest-growing accounts, with a focus on creating tailored solutions for individual clients. You will ensure full adoption of our provider solutions, with an eye towards long-term account retention. Leverage relationships with assigned accounts to deliver on utilization initiatives Manage complex problems and requests by coordinating the development of solutions through collaboration with internal partners. Lead business reviews, webinars, and training sessions Develop strategies to find and capitalize on retention and expansion opportunities utilizing a value-based selling approach Foster loyal, long-term relationships with decision-makers Travel to clients as needed (about 20%) About You You love working with people - both colleagues and clients - in a fast-paced, entrepreneurial environment. You have a healthy mix of left-brain (detail-oriented and analytical) and right-brain (charismatic and collaborative). You take a data-driven approach to understanding your clients, and are always up-to-date on trends affecting their accounts. You are results-oriented, self-motivated, and have a high level of initiative. Bachelor's degree At least 4 years of client-facing experience, with record of results in launching, growing, and retaining client accounts Healthcare experience a plus Great communicator one-on-one, in writing, and in formal presentations, at any level, from hospital staff to executives Top-notch strategic acumen, problem-solving, and analytical ability About Us CoverMyMeds is one of the fastest growing healthcare technology companies in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year. Our team of highly-productive healthcare enthusiasts with a passion for helping others is the best thing about working here. On-site chef and paid benefits? Yeah, we have those too. But don't take our word for it. We've been named to Glassdoor's top 50 places to work in the nation, Inc. 500's list three times, were awarded one of the top places to work by Modern Healthcare and three times won best places to work in Columbus, Ohio. These requirements represent the knowledge, skills, and abilities necessary to perform this job successfully. Reasonable accommodation can be made to enable individuals with disabilities to perform essential functions. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $79,400 - $132,300 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!
    $79.4k-132.3k yearly Auto-Apply 27d ago
  • National ESOP Relationship Manager

    Northwest Bank 4.8company rating

    Columbus, OH

    The National ESOP Relationship Manager is responsible for originating, structuring, and managing a portfolio of relationships of companies with an Employee Stock Ownership Plan, ensuring an exceptional client experience, while appropriately managing risk, credit quality, servicing, etc. in accordance with Northwest standards and in partnership with a portfolio management team. Identify new lending opportunities through a network of referral sources and Centers of Influence with regular calling efforts. The ESOP Relationship Manager is also responsible for being the subject matter expert by representing the bank at industry events and conferences to enhance the Northwest Banks reputation as a leading ESOP lender. Essential Functions Actively prospect and successfully bring new ESOP relationships to Northwest Participate in community and professional networking events across the nation Develop meaningful relationships with ESOP advisors, investment bankers, trustees, legal counsel, and valuation firms Build the Northwest ESOP brand in the market through public speaking and publications Work closely with commercial and middle market bankers to identify ESOP opportunities within the client base Develop and expand existing ESOP banking relationships through active relationship reviews Engage with the various product partners on a regular basis to discuss cross-selling opportunities and referrals to expand and deepen client relationships Make loan presentations and recommendations to Credit, team leaders, and senior line of business managers as required Partner with credit and portfolio management to ensure annual reviews and line of credit renewals are completed on a timely basis As required, collect on delinquent accounts Analyze financial statements and related credit material to stay informed of client performance and assess risk on a continuous basis in conjunction with Portfolio Management Complete loan closings in partnership with Portfolio Management & the Loan Closers Ensure all credit files include current financial statements, agency reports, etc. in partnership with Portfolio Management Participate in continued sales, product and credit training Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment or remote if out of bank footprint Travel as needed for client meetings, attend networking events, and foster relationships with referral sources Meet or exceed budgeted goals Education and Experience preferred Bachelor's Degree Business, Accounting, Finance, Economics, or Marketing 6 - 8 years of account relationship management experience 6 - 8 years of experience consistently delivering strong sales performance Comprehensive knowledge and understanding of C & I cashflow lending, loan servicing, credit and non-credit products Strong negotiating skills in terms, loan structure, and pricing Knowledge and understanding of risk management Excellent verbal, written, and interpersonal communication skills Ability to multitask and effectively prioritize responsibilities #LI-EK1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
    $69k-100k yearly est. Auto-Apply 58d ago
  • RELATIONSHIP MANAGER

    Manning & Napier 4.2company rating

    Columbus, OH

    As a Relationship Manager, you will be a lead client advocate, ensuring exceptional service throughout our clients' experience. You will also contribute to your team's new business development activities, including expanding wallet share of existing client relationships and prospecting new relationships across various client types, such as high net worth individuals, endowments & foundations, businesses, and qualified plans. As the primary client service contact, you will contribute to the creation of long-lasting, trusted advisory relationships. As a Relationship Manager you will work in collaboration with a Wealth Management Advisory team. You will report to the Wealth Management Service Manager. This role will be based in Ohio, in either Cleveland or Columbus. Responsibilities CLIENT RELATIONSHIP MANAGEMENT Oversee our clients' experience, serving as their primary contact for all inbound touch points Develop an understanding of all service offerings, investment products, current market and broad industry trends Participate in telephone, video, and face-to-face meetings with clients with Financial Consultants Provide essential review of complex correspondence and oversee response to client service requests and customized reports Ensure client data and fulfillment requests are addressed Initiate new account documents, facilitate client on-boarding, investment objective changes, and other client directives. Ensure all necessary criteria are gathered for the completion of the activity at every stage and across functional areas Coordinate the preparation of material for all client meetings Resolve client concerns Escalate issues to management TEAM SALES COLLABORATION Work with Marketing and your team to create outreach and targeted campaigns to clients and prospects. This may include assisting with drafting marketing/prospecting letters and correspondence and participating in the internal review process Organize, prepare, and participate in strategic prospecting activities to feed pipeline and warm leads with your Financial Consultant team Help schedule the Team's client and prospective client meetings Become a sales and service technology expert, utilizing our suite of sales, service, digital marketing, and financial planning tools Coordinate RFP review and responses with the Portfolio Strategies Group for your team Build financial planning and business development skills through engagement with team Advisors, formal training, and independent study Seek opportunities to be more active and visible in the community Qualifications & Requirements Bachelor's degree, with a concentration in Finance, Business, Economics, or Pre-law preferred 2+ years of related experience with RIA, trust company, bank, brokerage, or financial planning firm Prior direct client relationship or sales experience preferred Series 7 & 66 required, or targeted within first year of employment Desire to pursue CFP or equivalent designation Flexibility to travel and work outside of normal business hours to accommodate client schedules Experience with Envestnet, Salesforce, & Charles Schwab preferred Key Attributes A passion for serving clients and providing an exceptional experience with a fiduciary duty of care Excellent written and verbal communication skills, with the ability to succinctly summarize complex information. Manage multiple priorities simultaneously, maintaining accuracy and close attention to detail. A strong commitment to achieving goals, acting with a sense of urgency, and follow-through. Take initiative to address challenges and solve problems proactively. Perks Health, dental & vision insurance Employer HSA contribution Opt out credit 401k employer match Paid volunteer days Gym reimbursement Compensation: $60,000-$70,000 base salary
    $60k-70k yearly Auto-Apply 35d ago
  • Client Account Manager - Food & Beverage Job Details | Black & Veatch Family of Companies

    Black & Veatch 4.1company rating

    Columbus, OH

    **Client Account Manager - Food & Beverage** Company: Black & Veatch Family of Companies **Together, we own our company, our future, and our shared success.** As an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference. **Company :** Black & Veatch Corporation **Req Id :** 111226 **Opportunity Type :** Staff **Relocation eligible :** No **Full time/Part time :** Full-Time **Project Only Hire :** No **Visa Sponsorship Available:** No **Why Black and Veatch** Black & Veatch allows you to lend your talent and perspective to humanity's biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1. Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use. \#LI-MG1 **The Opportunity** We have an exciting leadership opportunity in our fast-growing Industrial Manufacturing team. We're pros in optimizing and expanding existing facilities, designing and building new ones, and collaborating to bring emerging new-to-world food, beverage and agricultural innovations to market. If you are passionate about this opportunity and the potential to make a difference, we are looking for you! As the **Client Account Manager for Food** , Beverage and Agribusiness, you will have the opportunity to: + Drive new business growth with new and existing accounts, develop and maintain client account plans, build and expand strategic relationships and partnerships, participate in interface activities such as trade shows, conferences and events to foster relationships. + Champion proposal efforts, prepare and give targeted sales presentations highlighting all BV solutions. Work with project managers and solution architects to ensure client satisfaction and participate in the Client Satisfaction Program surveys. + Identify target clients that align with strategic fit including target geographic regions with ability to sell multiple BV solutions. + Determine personnel within client organization and cultivate relationships to obtain new business, or maintain existing relationships. + Make recommendations and determine projects to pursue in order to meet and/or exceed client needs. + You may also have the opportunity to support clients in Pharma, Life Sciences and Biotech. **This role will be designated in our business traveler work schedule** . We are committed to providing a healthy, safe and flexible work environment for all professionals while helping them remain productive and connected. Our business traveler work schedule includes BV professionals who travel consistently 60% or more of their work schedule and provides flexibility around working from their home or office, on the road, or in a satellite location. + **Days during the travel week that are not travel days may be worked in the office or at a remote location.** + **During non-travel work weeks, business traveler professionals may work in a BV office location 3 days per week and in a remote location for the remaining 2 days of the week.** + All Black & Veatch professionals, including business travelers, are expected to be in the office for activities such as onboarding, training, client meetings, supervisory and team collaboration, as needed. + We may consider candidates located near our Black & Veatch Regional offices. For a full list of our current locations, please visit:. **Key Responsibilities** + Understands the process required to initiate, maintain, and cultivate key internal and external relationships with medium to large complexity and scope. + Lead client engagement activities from identification and opportunity creation to business capture. + In conjunction with management and colleagues, learns the coordination of client interface activities and successfully executes strategic account plans. + Initiates and follows leads for new projects and increased scope of work for existing projects. This includes client-focused presentations, attending trade shows, conferences, and special events to foster relationships. Communicates to management what clients to target and personnel within organization to contact at events. + Keep the Client Relationship Management tool updated and aligned with governance to ensure accurate tracking and management of client relationships. + Provide prospect reporting, forecasts, client feedback and other information necessary to support business unit and company business planning. Actively uses B&V Electronic Client Management (eCRM) system. + Account management (build & maintain client relationships; develop and follow sector-led key account plans). Conducts all dealings with clients (external and internal), with professionalism, integrity and high ethical standards. + Generate and qualify sales and marketing leads. + Develop client strategy (segmentation, prioritization, identify key accounts, sales/Go-To-Market strategy). + Understands the proposal effort in conjunction by assisting in the evaluation and pricing process to obtain business opportunities. Participates in proposal development and management. Participates on proposal presentations for management and review board(s). + Provides key differentiators to use regarding services offered to clients. Works with project managers and staff to learn customer satisfaction methodology on current projects, including follow-ups with clients to address concerns or issues and communicates those to management. Learns the interface with project manager and client required to address significant changes to contract and/or scope of services. + Co-develop marketing strategy in collaboration with Enterprise Strategy for the Industrial Manufacturing Team. (thought leadership, industry experience, etc.) + Accountable for overall client satisfaction and conducting client satisfaction surveys. + Ability to grasp highlights of the deal; including margins, risks, terms & conditions, etc. + Deep understanding of the industry and the needs of our clients. + Develop and manage a pipeline of opportunities aligned with strategic initiatives from here up the expectation. + Responsible for new client acquisition and expanding existing client base. + Full responsibilities for this position will vary by Sector or Region. **Preferred Qualifications** + Bachelors Degree, with technical or business focus. Relevant experience in lieu of degree may be accepted. + Knowledge and overall understanding of the food and beverage industry; knowledge of industry business drivers and motivators. + Excellent communications/human relations skills (written, verbal, client service); ability to maintain and expand key relationships. + General understanding of client business and financial drivers and B&V financial metrics (PGM, revenue, overhead costs, profit & loss and project financials). + Strong sales traits, including tenacity, competitiveness, persuasiveness and overall people skills. Ability to sell multiple solutions to clients. + Strong negotiating skills. + Strong Salesforce experience and skills. + Team player with high ethical standards in business and in work; maintains a reputation of integrity among clients. + Highly task-oriented to focus on winning new business and achieving sales targets. + Multi-tasking ability (prioritize, organize, schedule work). + Self-motivated with the ability to think quickly and anticipate questions when interfacing with clients. + Good problem-solving skills (identify, analyze, research, evaluate, resolve). **Minimum Qualifications** + Typically 10-15 years of experience within the EPC industry, including 5-10 years in sales or project execution. Minimum of 7 years of relevant experience required. + Experience developing, maintaining and executing strategic sales plans. + History of successful pursuits with complex buying processes and mulitple decision makers + Firm understanding of competition and differentiators. + Demonstrated ability to communicate complex concepts concisely and clearly, and to convert technical or complex information and concepts into easily understandable content. + Experience using Salesforce is preferred. + B2B sales experience. + All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. **Work Environment/Physical Demands** + Travel and various work environments required to achieve Sales goals. + Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments. **Salary Plan** SAM: Sales **Job Grade** 018 Black & Veatch endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at *************** or via our. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned. Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy. Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program. To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time. A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program. We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership. By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients. BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law. For our EEO Policy Statement, please click. **Notice to External Search Firms** : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs. **Job Segment:** Engineer, Engineering
    $69k-98k yearly est. 60d+ ago
  • Community Engagement Manager

    Columbus Association for The Performing Arts 3.6company rating

    Columbus, OH

    The Opportunity Do you have a passion for introducing performing arts to new community groups Are you excellent at maintaining and developing community relationships Primary Function The Community Engagement Manager a member of CAPAs Education & Engagement team reporting to the Senior Director of Education & Engagement is responsible for the creation and management of new and existing programs partnerships and events that regularly engage with neighborhoods and communities The Community Engagement Manager works to advance CAPAs mission to engage inspire and serve central Ohio Duties Responsibilities and Key Performance Objectives First Month Learn about the existing community engagement programs Meet with supervisor department leaders community contacts and others to understand interactions with other departments and this role specifically and to gain their opinions on what is going well and what could be improved; document and share observations and suggestions with supervisor Work with the Senior Director of Education & Engagement to develop and maintain budgets for all current engagement programs First 3 6 Months Creation of New Community Engagement Opportunities Research current community engagement programs being offered in central Ohio communities CAPA is underserving and assess where there are gaps in current programming Collaborate with the Senior Director of Education & Engagement to create new community engagement opportunities for community members of all ages Measures of Success Create a pitch for 1 3 new engagement programs that will expand CAPAs reach into new communities Management of Existing Community Engagement Programs Responsible for the management of existing community engagement programs including but not limited to ARISE Da de los Nios Schooled on Poetry and CAPA Community Creates Manage the day of logistics for all events Meet the participation and engagement goals for the program set by the Senior Director Measures of Success Growth in individual program participationattendance and creation of new partnerships for programs eg 5 10 increase in program participationattendance creation of 1 2 new partnerships for each program First Year Creation of New Community Engagement Opportunities Create programs that travel to the communities they serve and reach the goals established by the organization and the department Develop support and promote relationships with artistic educational and social service communities in the region and recognize strategic opportunities to expand community engagement programming Plan and oversee all logistics for new community engagement opportunities Coordinate and when needed create support materials Work with Marketing to create strategies to promote new community engagement opportunitiesthrough websites social media emails flyers brochures and other advertising strategies Collaborate across departments to ensure the programmatic vision is communicated clearly to internal and external audiences and stakeholders Measures of Success Create and deliver 1 new engagement program that serves communities that CAPA does not currently serve eg reach 1 3 new central Ohio communities through new program Management of Existing Community Engagement Programs Manage and grow existing programs by serving as the administrator and point of contact for community partners artists participants ticketing house management contract services and other collaborators Work with the Senior Director of Education & Engagement and Marketing to create strategies to promote and sell programs through websites social media emails flyers brochures and other advertising strategies Measure of Success Growth in individual program participationattendance and creation of new partnerships for programs eg 5 10 increase in program participationattendance creation of 1 2 new partnerships for each program Other Duties Staff education and engagement events and activities assigned Implement strategic objectives and organizational initiatives set forth by the Senior Director of Education and Engagement With the Senior Director of Education & Engagement and the Development department implement and assist in fundraising strategies for community engagement events and programs When appropriate serve as a teaching artist for programs Assist with the coordination of CAPA Marquee Awards Showcase logistics Stay current on pertinent certifications and trainings including CPR and First Aid Training Sensory Inclusive Training DEIA and others as assigned This job description is not designed to cover or contain an exhaustive list of duties responsibilities and key performance objectives that are expected of the employee These items may change or new job related items may be assigned from time to time Knowledge Skills and Abilities Strong knowledge of social media marketing strategies Must be committed to fulfilling the mission of diversity equity access and inclusion in all Education & Engagement programs Excellent verbal and written communication skills Proficient in Microsoft Office Excel Outlook PowerPoint Word etc with the ability to learn other technology systems that support CAPAs operations including building systems security HVAC etc Excellent interpersonal skills are required to effectively present the departments priorities policies and positions to third parties Strong organizational skills with the ability to prioritize and handle multiple projects Exceptional attention to detail while maintaining the ability to meet all established deadlines Understand budgeting and the ability to create and maintain basic budgets Ability to be proactive and take initiative Ability to maintain confidentiality Credentials and Experience Bachelors degree in theatre music education arts management or related field andor equivalent work experience Typically 3 years of experience working in arts philanthropic non profit or higher education organizations are typically required to demonstrate the needed proficiency for proficiency Experience working in diverse communities as a teaching artisteducator Special Requirements This position will require a satisfactory background check; CAPA will determine the level of background check required based upon current industry standards for individuals working with youth The majority of CAPAs public events take place at night and on weekends This position requires occasional presence on site during nights and weekends
    $82k-118k yearly est. 18d ago
  • Engagement Center Spec II PT

    First Commonwealth Bank 3.9company rating

    Powell, OH

    Handles incoming service calls from clients, or potential clients, having questions regarding their current account relationships or seeking information about additional products and services. Completes client follow up resulting from inbound calls such as account maintenance, records research, and follow up on information requests. Makes outbound non-sales calls to support various departmental and company initiatives. Initiates client conversations to determine and appropriately address client financial needs, actively seeking sales referrals of the broad range of financial services and accounts offered by the bank and its affiliates. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products. Essential Job Responsibilities__________________________________ 1. Handles incoming service calls from customers including but not limited to: a. existing deposit and loan account inquiries , b. account maintenance requests, including name and address changes c. Online Banking and Mobile Banking access issues and inquiries, d. Online BillPay and Mobile Deposit inquiries, e. debit card transaction inquiries, hot cards, replacements, and new card account opening f. details on rates and promotional offerings , g. general "switchboard" type transfers to other employees, departments h. calls transferred from the integrated voice response system 2. Completes client follow up resulting from inbound calls (i.e. account maintenance requests, records research, appropriate mailings, outbound calls to other departments, and calls back to clients). 3. Makes outbound client service and support calls. 4. Initiates and actively participates in client conversations to determine and appropriately address client needs. 5. Actively seeks financial products and services referrals. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products. 6. Participates in several departmental sales contests per year in support of sales referral goals. 7. Maintains a sense of urgency when handling phone inquiries, client follow up, and other daily activities, focusing on providing clients with the most effective and timely service possible. Ensures that the established Quality Service Goals are personally achieved on a consistent basis. 8. Completes all self-education assignments in a timely manner (i.e. online compliance training, supervisor-assigned readings/exercises). 9. Productively utilizes non-phone time to review e-mail, read Insite articles, review procedural updates, and access any Insite resources available to enhance job knowledge. Bona Fide Occupational Qualifications___________________________ 1. High school diploma or equivalent is required. 2. Exceptional customer services skills and excellent interpersonal and communication skills, and a professional manner are required. 3. Proficient computer skills and ability to learn company utilized systems is required. 4. Ability to work day, evening, and weekend hours, with possible shift changes, is required.
    $108k-137k yearly est. 60d+ ago
  • Relationship Manager Rec Center Site

    Young Mens Christian Association 3.7company rating

    Marion, OH

    The Marion Family YMCA has partnered with Marion City and Marion City Schools to operate the Rec and Resource Teen Center at 240 West Church Street, in downtown Marion. The Rec Center will offer a centralized, safe location for teens (grades 6-12) to socialize, seek support, and engage in activities and resources that will help prepare them for success. The Rec consists of a gymnasium, teen lounge, art/maker space room, and Tech Lab. The Rec Center will be open Monday-Thursday 1:00-8:00 PM during the school year with varying hours during the summer months. Under the direction of the Site Director, and in accordance with the Strategic Road Map of Marion Family YMCA, the Relationship Manager-on-duty will fully understand and communicate the Y as a cause driven organization; build strong relationships with members and guests; and is responsible for operation while on duty including handling emergencies, supervising staff on duty and solving problems and maintaining a healthy & safe environment. Incumbent must role model the Y values of caring, honesty, respect and responsibility and work daily to develop personal and meaningful relationships with members, staff, and guests. Part-time position (12-16 hours per week) Requirements Position requires a person be a high school graduate or equivalent and at least 21 years of age. Must possess human relations skills (e.g.: helpful, friendly, courteous, enthusiastic, good communicator and able to work with the public). Must have strong leadership skills and be able to handle emergencies and unexpected situations in a positive manner. Additional skills include ability to promote the Y mission and communicate effectively with people of all ages and backgrounds. CPR and First Aid certifications are a prerequisite. Must complete a series of defined trainings prior to starting position and additional trainings throughout tenure. Incumbent must be able to move freely and quickly throughout the Y's Rec Center facility; move easily across a variety of indoor and outdoor surfaces; communicate effectively with people; explain or demonstrate fitness equipment; be on feet and walking 80% of the time for up to a six-hour shift and lift up to 50 pounds. 1. Build meaningful relationships with members, guests and participants; help members connect with one another and to the Y. 2. Maintain a clean & sanitary environment by following all department & association protocols for health, cleaning & sanitizing; and proactively cleaning & sanitizing any area of the building as needed. 3. Work daily to nurture the potential of youth and teens; help people improve their well-being; and provide opportunities for people to give back and support their neighbors. 4. Fully understand and communicate the Y as a cause driven organization. 5. Understand Health Seekers and help the Site Director provide programs and an environment that is supportive of their efforts to incorporate healthy behavior into their lives. 6. Manage conflict and emergencies, specifically analyze situations, grasps problems and draw reliable conclusions and take appropriate action without waiting for direction. 7. Responsible for overall immediate operation of the facility while on duty including acting as supervisor of staff on duty, resolving conflicts and providing excellent service to members and guests. 8. Embrace, support and role model concepts of Listen First, building relationships, member engagement and healthy lifestyles to all members. 9. Communicate in ways that are nurturing, welcoming, and hopeful, nurturing and fun. 10. Communicate regularly and effectively with all Directors and supervisor regarding unusual incidents, unresolved issues and general functioning of organization while on duty. 11. Introduce the Rec Center to prospective members. 12. Keep informed on all Y's Rec Center programs & service; and is able to match members' personal goals and needs with specific program and services. 13. Uphold Y policies and philosophy; use character development as a basis in working with members, participants, and the public and staff. 14. Secure building for opening and/or closing according to current procedures. 15. Attend scheduled staff meetings and training sessions as required. 16. Assist supervisor, Site Director, and staff team as necessary / requested to ensure successful outcome of YMCA operations and mission. 17. The incumbent must be able to fulfill the above job requirements by purposefully and seamlessly challenging her/himself and others to accept and demonstrate the positive values of caring, honesty, respect and responsibility.
    $65k-87k yearly est. 60d+ ago
  • Process Improvement Manager

    Jpmorgan Chase 4.8company rating

    Columbus, OH

    Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of Consumer and Community Banking Operations. The team partners with senior business and functional leaders to re-engineer core components of our business, from diagnostic work and designing innovative, streamlined ways of working, to piloting solutions for further scaled execution. We are the driving force behind transformative business initiatives that propel the entire organization towards unparalleled operational excellence. Our mission is to redefine industry standards by optimizing end-to-end processes, elevating the customer experience, and fostering a vibrant culture of continuous improvement. By enhancing employee engagement, mitigating risks, and delivering substantial financial benefits, we are committed to shaping a future where innovation and excellence are at the heart of everything we do. As a Process Improvement Manager at JPMorgan Chase, you will be a key player in driving operational efficiency and change delivery by conducting comprehensive analyses of business processes, data, tooling, and technologies. You will integrate AI-driven insights and industry trends to craft innovative approaches that optimize efficiency, evolve our ways of working, and empower clients to capitalize on emerging opportunities. Your role will leverage simulation, process / task mining, intelligent automation and data-driven insights to develop innovative solutions, operationalize efficiencies, and create strategic, future-focused blueprints for implementation. You will use advanced data analytics and storytelling skills to communicate complex ideas and influence decision-making. Your ability to build and manage a diverse team will be crucial in coordinating work across different parts of the department. **Job Responsibilities:** + Optimize processes using simulation tools to predict the impact of changes and enhancements. + Conduct analyses of business processes, data, tooling, and technologies to craft innovative approaches that optimize efficiency. + Lead strategic initiatives to leverage AI-driven insights and comprehensive analyses for process improvement. + Empower clients by developing solutions that operationalize efficiencies and create strategic blueprints for implementation. + Implement intelligent automation integration, process & task mining, and GenAI strategy to enhance efficiency and agility. + Develop presentations to communicate key messages to senior management and colleagues. + Champion innovation with development platforms and AI/ML solutions, including cloud migrations and cost optimization initiatives. + Develop junior team members both formally and informally. **Required Qualifications, Capabilities, and Skills:** + Bachelor's degree in Computer Science, Information Technology, Data Science, Mathematics, or equivalent experience. + Experience with Robotic Process Automation (RPA) tools and platforms, such as UiPath, Automation Anywhere, or Blue Prism. + Experience with process mining tools and platforms, such as Signavio and Celonis. + Technical skills related to data analytics and visualization (e.g., SQL, Python, R; Tableau, Power BI). + Ability to engage and manage relationships with various stakeholders, including senior management, to ensure alignment and support for process improvement initiatives + Experience in management consulting + Adaptability, problem-solving, and critical thinking **Preferred Qualifications, Capabilities, and Skills:** + Management consulting experience + Familiarity with AI platforms and frameworks, such as TensorFlow, PyTorch, and AWS Bedrock models. + Proficiency in machine learning algorithms and AI techniques, deploying predictive models and data-driven solutions. + Master's degree - or equivalent certification - from an accredited institution. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans
    $89k-116k yearly est. 27d ago
  • Clinical Operations Pharmacy Manager - Doctors Hospital (Full-Time)

    Ohiohealth 4.3company rating

    Columbus, OH

    **We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. ** Summary:** OhioHealth Doctors Hospital is a progressive facility with the one of the largest DO Medical Training facilities in the area. The pharmacy practice model is mixed with a high degree of clinical services and desire for growth. This position leads the planning, organization, and management of the hospital's pharmacy services in collaboration with the Pharmacy Site Manager. He/She develops and implements appropriate pharmacy policies and practices. The scope of the position is focused on clinical pharmacy services, inclusive of the operations to support it, oversight of the infusion center and relationship with the oncology service line, interface with provider leadership, seated representative to system Pharmacy and Therapeutics Committee and leading local formulary efforts, engaged with the PGY1 Pharmacy Residency program, and matrixed relationship with system clinical services and quality. The position has approximately 30 direct reports (~22.5 FTEs) comprised of acute care clinical pharmacists, pharmacy interns, infusion center pharmacists and technicians, and medication reconciliation technicians. **Responsibilities And Duties:** 30% Plans, organizes, leads, and manages all aspects of pharmacy services at both a care site as well as a service line level. Meets expectations for care site pharmacy services requirements by coordinating pharmacy activities between all care site stakeholders such as: medical staffs, nursing staffs, other departments, administration, etc. 20% Meets hospital and service line strategic goals by developing and revising departmental goals, policies and procedures as well as providing input in the development of system level policies and procedures. Assesses and executes on the implementation of system policies at the care site level. Coordinates activities between different pharmacy department areas, establishes and monitors services to meet customer needs i.e., patients, medical staffs, etc. . Serves as the primary liaison between departments at the care site level and communicates both care site specific and system wide information as appropriate to all teams that the manager is assigned membership. 20% Secures and retains staff of qualified personnel through recruitment, selection, training, and motivating. Addresses personnel issues to maintain a productive and pleasant work environment. Is primarily accountable for the ongoing evaluation and performance management of all associates with direct line of supervision. Engages the assistance and oversees the input from care site coordinators or team leads who may be contributors to these evaluations and performance improvement activities. Rounds routinely on all associates within the department and reports the results of that rounding to department and system level leadership. May be required to work in a staffing capacity should unusual or pressing circumstances dictate. Does have responsibility to participate in department call rotation. 10% In conjunction with Ohio Health compliance departments, assures pharmacy compliance with professional standards, TJC standards, state/federal agencies' rules/regulations and any other regulatory agency regulation by interpreting items and taking action to conform. Maintains responsibility to report up to both care site and system level leadership any/all compliance concerns and follow-up to any findings as may be needed. Works with nursing and medical leadership at the care site to coordinate shared compliance accountabilities when collaboration is needed to address or respond to findings. 10% Assists the department director in developing the department operating budget and monitoring expenses to assure pharmacy financial objectives are achieved. Works closely with the service line business director and care site procurement analysts/buyer on established purchasing and inventory control programs. Responsible for communicating up to care site leadership and system level leadership on the monthly fiscal and staff management reports. 10% Represents and integrates pharmacy services into hospital's total health care system by actively participating in appropriate committees as assigned at either the care site or the system level. Has primary responsibility for representing the pharmacy service line, along with appropriate designees, as well as reporting out any/all needed communication cascading from this committee work. **Minimum Qualifications:** Doctor of Pharmacy: Pharmacy (Required) OPL - Ohio Pharmacists License - Ohio Board of Pharmacy, RPH - Registered Pharmacist - Board of Pharmacy Specialties **Additional Job Description:** Registered Pharmacist (Ohio), Advanced degree (M. S. Hospital Pharmacy, M. B. A. ), preferred Hospital Pharmacy Residency or equivalent Experience preferred Business, Clinical Pharmacy, Performance improvement 5 yrs. in health care management. **Work Shift:** Day **Scheduled Weekly Hours :** 40 **Department** Pharmacy - Admin Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
    $45k-57k yearly est. 7d ago
  • Customer Service Manager

    Shannon Staffing 3.7company rating

    Mount Vernon, OH

    Customer Service Manager - Insurance Group Mount Vernon, OH 43050 (Knox County) We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our client's team. In this role, you will be the primary point of contact for their clients, providing exceptional service and support for their insurance needs. Starting Wage: $18.00/hr Monday - Friday 8:30am - 5:00pm This position is a temp-to-hire Qualifications: Experience: Minimum of [1-2] years of experience in a customer service role, preferably within the insurance or financial services industry. Licensing: Must possess or be willing to obtain a state-specific insurance license within a specified timeframe (to be discussed) of employment. (On-line course training reimbursement available). Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experienced with CRM software or insurance agency management systems. Education: High school diploma or equivalent required; Associate's or Bachelor's degree is a plus. Key Responsibilities, but not limited to: Client Communication: Respond promptly and professionally to client inquiries via phone, email, and in-person regarding policies, coverage, billing, and claims. Documentation and Record-Keeping: Maintain detailed and accurate records of all customer interactions and transactions within the agency's management system (CRM). Billing and Payments: Assist clients with billing inquiries, process payments, and set up payment arrangements. Required Skills: Communication: Excellent verbal and written communication skills. Interpersonal Skills: Strong ability to build rapport with clients, demonstrating empathy, patience, and a positive attitude. Problem-Solving: Proactive approach to identifying issues and developing effective solutions. Attention to Detail: High level of accuracy in data entry and processing policy information is critical. Organizational Skills: Ability to manage multiple tasks, and prioritize effectively. Team Player: Ability to work collaboratively with agents, underwriters, and other team members to ensure a seamless client experience. Please submit a resume with your application, or email your resume to: mountvernon@shannonstaffing.com
    $18 hourly 60d+ ago
  • Service Manager (Columbus)

    Greenix Inc.

    Columbus, OH

    Join one of the fastest growing businesses in Utah! Greenix has been recognized as one of “Utah's Fast 50” businesses for 3 years running and named “Utah's Emerging 8” businesses to watch. By sticking to our core values, Trusted - Sustainable - Different, we have redefined the service industry. If our core values are part of your life, we would be excited to add you to our team. We believe our leaders should always lead from the front. In many cases, this is accomplished by the leader doing the tough things first to show that they can be done. It's one thing to tell people what to do. It is entirely different when the leader shows or demonstrates what needs to be accomplished. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business. A Service Manager will complete any routes from call-offs, perform office duties on Monday and Friday, and perform full-day visits with team members out in the field. Other responsibilities include: Responsible for ensuring the team is working effectively, operating proficiently, and maintaining World Class Service Oversees Service Pros with operations including the management of training, compliance, human resource activities, and sales Maintain company vehicles and equipment in clean and proper operating condition. Drive a company vehicle to customers' locations. Safely apply pesticides according to company policy, label instructions, and any applicable law. Document services performed according to company policy and any applicable law. Call customers with updates Respond quickly to customer and/or office requests. Ability to work in extreme temperatures, tight spaces, elevated heights Ability to work with stinging and/or biting pests Ability to read and write notes clearly (Performed through our App and Online) Ability to successfully complete state pesticide applicator licensing process Qualifications and Requirements: High School Diploma or GED Current and Valid Drivers License Must be 21 years of age 1+ yrs Management Experience Able to lift up to 45 lbs Additional Notes Multiple Work locations Greenix is an equal opportunity employer: Minorities, Women, Veterans, Disabilities Greenix is an E-Verify employer. All applicants applying for U.S job openings must be authorized to work in the United States
    $52k-86k yearly est. Auto-Apply 28d ago
  • Field Service Manager Branch

    Crown Equipment Corporation 4.8company rating

    Grove City, OH

    : Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. Job Posting External Job Responsibilities: * Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards. * Recruit, interview, develop, and evaluate service personnel. Counsel direct reports. * Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc. * Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports. Qualifications: * High school diploma and prior experience as a Field Service Technician * Prior experience as a Dispatcher and/or Supervisor preferred * Strong technical/repair knowledge * Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience * Valid driver's license, good driving record, and the ability to safely operate lift trucks Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities Nearest Major Market: Columbus Job Segment: Branch Manager, Maintenance, Service Manager, Field Service, Warehouse, Management, Manufacturing, Customer Service
    $70k-99k yearly est. 60d+ ago
  • Area Manager

    Gridhawk

    Columbus, OH

    Area Manager Reports to Director of Operations Company Overview: GridHawk LLC (************************* is a premier provider of utility locating and other damage prevention services. Our mission is to keep communities safe by preventing damage to underground infrastructure. We provide full-spectrum outsourced asset damage-prevention and mitigation services and solutions on behalf of utility companies. Our rapidly expanding geographic presence currently encompasses the states of Illinois, Indiana (operational headquarters), Kentucky, Ohio, Oklahoma, and Texas. GridHawk is led by a seasoned team of utility locating industry executives who collectively hold a best-in-class track record for safety and on-time performance. Also supporting our mission is an array of advanced technology, the centerpiece of which is our proprietary Keystone 811 ticket routing and workforce management system. We strive to build long-term relationships with safety-focused customers who expect industry-leading service and performance. Job Summary: The Area Manager is responsible for total accountable to lead and drive employees within their team on the following key measurements: OTP, Efficiency, & Quality, ensure the team is maintaining and protecting their area of coverage and following company policies and safety regulations. This position is a key component to ensure that team members are performing all tasks while complying with client and state requirements. Primary Duties & Responsibilities will include, but are not limited to: Leading and providing the team with direction, focus, and support. Oversee daily scheduling of contractors and sub-contractors. Route tickets to ensure optimized efficiency. Game plan to achieve daily production targets, provide help if needed. Review prior days documents and reports. Review daily expectations and safety messages and adjust as needed. Auditing documents Ensuring all documents correctly comply with client's regulations. Establish client quality assurance (resolve any problems if needed) Ensure all team members timesheets are correct and team members are accounted for. Provide expertise on all job tasks including observing, locating, marking, and documenting pipeline locations underground and exposed. Dispatch and guide team members in their assignments, such as auditing, locating, verifying, and fixing problems for utility client's plants. Engaging with your employees daily to ensure they have the tools, equipment and support to do their jobs. Assist with the continued training and proper use of equipment for all new hires and existing team members. Work with the Corporate Support staff to communicate needs for their LOA regarding but not limited to recruiting, training, development, finances, employee relations, safety, and IT. Other duties as needed and assigned by higher level managers. Qualifications / Job Requirements: Excellent communication skills needed. Ability to read and interrupt prints at a high level. Ability to teach and demonstrate proper techniques. Ability to resolve conflict between team members. High School Diploma or equivalency (GED) Multiple years locating and pipeline technician experience. Multiple years (2-3 years preferred) of supervising locating and pipeline technicians. Documentation of excellent quality ratio with in locating industry. Pass a Background screening (no violations within the last 3 years) Pass a DOT drug test. Physical and Safety Requirements Ability to lift over 50lbs. Ability to walk/stand for multiple hours a day. Reasonable accommodations are made to enable individuals with disabilities to perform essential job functions. Benefits: All employees are eligible to receive some form of company benefits. All benefits are available to regular, full-time employees who maintain an average of 30 hours worked per week. Qualifying employees can enjoy paid holidays and PTO. Health benefits will be available the first of the next month following 30 days of employment. The 401k and matching program are available after their 90-day introductory period. Health Insurance Dental Insurance Term life Insurance Short-Term Disability Long-Term Disability Vision Insurance Flexible Benefits Plan 401(k) Savings Plan (Matched by the company) All employees of GridHawk LLC, are assigned proper technology to perform all work-related duties. We will provide you the tools you need to achieve including: Company laptop and smartphone Compensation: Salary and Bonus is negotiable based on experience. GridHawk LLC is an equal opportunity employer. All employees have the ability to advance within the company. ***To obtain employment with GridHawk LLC, candidates MUST complete a background check. Company policy requires no violations within the last 5 years. Candidates MUST pass a drug test. *** Job Type: Full-time Pay: $50,000.00 - $65,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: 10 hour shift Work Location: On the road
    $50k-65k yearly 60d+ ago
  • Electrical Service Manager

    Cygic

    Grove City, OH

    Job Description Electrical Service Manager An international leader in high-power conversion units and high-precision DC measurement systems is seeking a Service Operations & Accounts Manager to support and grow its U.S. operations. The company delivers integrated, customer-focused solutions for power conversion, measurement, and industrial energy monitoring across multiple sectors. This role is ideal for an Electrical Engineer who has progressed into service leadership and customer-facing commercial responsibilities. You will combine technical depth, field team coordination, service operations oversight, and account management to ensure excellence across U.S. activities. You will report functionally to the European headquarters and act as the central point of coordination between sales, service, engineering, and customers, ensuring that U.S. operations meet global standards while growing service revenue streams (spare parts, retrofits, maintenance, modernization, and technical upgrades). Core Responsibilities Lead, coordinate, and support field service engineers and technicians. Oversee service interventions, preventive maintenance schedules, on-site commissioning, and troubleshooting. Ensure field operations meet safety, quality, and performance KPIs. Technical Expertise & Project Execution - Manage the technical execution of service and retrofit projects. - Review technical documentation, system specifications, and customer requirements. - Provide level-2 technical support and act as the engineering liaison between the U.S. and Europe. Commercial & Customer Management - Own customer relationships across service, aftermarket, and technical support. - Develop and manage service proposals, quotations, and commercial offers. - Drive growth in spare parts, service contracts, retrofits, and upgrades. - Maintain the project and service pipeline, forecasting activities and opportunities. - Support the U.S. sales team with technical inputs and customer meetings. Business Development & Strategic Growth - Identify new service opportunities and modernization opportunities within existing accounts. - Monitor industry trends and provide insights to headquarters. - Help improve processes, efficiency, and customer satisfaction across the entire service lifecycle. Required Hard Skills - Bachelor's or Master's degree in Electrical or electromechanical Engineering (or related field). - Experience managing a field team, service engineers, or technical operations. - Background in power systems, industrial electrical equipment, or automation/controls. - Experience in service sales, customer account management, or aftermarket commercial roles. Required Soft Skills - Strong leadership presence with hands-on ability to guide and mentor a team of 5 - Excellent relationship-building skills with both customers and internal teams. - Clear communication and ability to present complex technical topics simply. - Analytical thinking with attention to detail and problem-solving abilities. What We Offer - Direct collaboration with both U.S. operations and European HQ. - A hybrid role covering technical, commercial, and managerial exposure. - Long-term growth opportunities in a high-technology, international environment. - Competitive compensation and comprehensive benefits: - Medical, Dental & Vision (UnitedHealthcare) - 401(k) with employer contributions - Life & disability insurance - Tuition reimbursement - Professional development resources Equal Employment Opportunity (EEO) Statement The company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law. We are committed to fostering an inclusive, equitable workplace that supports diversity in all forms.
    $52k-86k yearly est. 4d ago
  • Account Manager

    Rakhere Technologies

    Columbus, OH

    : In the world of Rakhere Technologies Experts revolves around industries such as automotive, software, energy, and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment. Job Title: Account Manager Location: Columbus, OH Job Summary: We are seeking a dedicated and organized Account Manager to join our team. This role involves managing relationships with clients, overseeing store operations, handling calls, and maintaining accurate accounting records. The position requires regular travel to client stores to ensure smooth operations and maintain client satisfaction. Responsibilities: Store Management: Oversee daily operations at multiple client stores, ensuring quality standards are met and processes run smoothly. Client Communication: Handle client calls, respond to inquiries promptly, and resolve issues to maintain excellent customer service. Account Management: Maintain accurate accounting records, process invoices, track expenses, and ensure financial accuracy. Inventory Oversight: Work closely with store teams to manage stock levels, coordinate deliveries, and ensure accurate inventory. Reporting: Generate regular reports on store performance, sales data, and client feedback for management review. Relationship Building: Develop and maintain strong, positive relationships with clients and store teams. Requirements: * Proven experience in account management, store operations, or a similar role. * Willingness to travel regularly to client stores. Excellent communication and interpersonal skills. * Strong organizational skills and attention to detail. * Ability to multitask and manage time effectively in a dynamic environment. * Familiarity with accounting software or related financial tools. * Problem-solving skills and a proactive approach to addressing client needs. Preferred Qualifications: * Bachelors degree in Business, Accounting, or related field. * Experience in retail or store management. Compensation: * This position offers a salary based on the state minimum wage, with additional benefits and travel expense reimbursements. Additional Information: * All your information will be kept confidential according to EEO guidelines.
    $44k-75k yearly est. 60d+ ago
  • Auto Care Center Service Manager

    Wal-Mart 4.6company rating

    Washington Court House, OH

    Are you an ace with car maintenance? With over 2500 auto centers nationwide staffed by certified technicians, we perform millions of tire and oil services a year.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. * The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
    $25k-30k yearly est. 19d ago
  • Manager - Laboratory Services

    K.A. Recruiting

    Crooksville, OH

    Need a new job? I've got great news for you. I have a Manager Laboratory Services position available north of Crooksville, Ohio! Details - Full-time - Opportunities for growth - Full, comprehensive benefits package (PTO, health insurance, life insurance, 401k, etc) Requirements - BS degree - ASCP certification - Prior lab experience and knowledge - Supervisor experience needed Job Quick Facts - Oversees phlebotomy and central processing - Reports to Lab Director - Has 1 peer manager (Clinical Lab Manager) - Has 1 Phlebotomy Supervisor/Senior Tech - Must be willing to work as a Phlebot in times of high census/call-offs - Experience in a high volume lab almost a ‘must' - Experience with the corrective action process strongly recommended - Not a position for the timid of heart or anyone lacking leadership confidence Click apply or email your resume to leah@ka-recruiting.com/ call or text 617-746-2751! REF#LM973
    $52k-86k yearly est. 7d ago

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