Client services manager job description

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Depew, New York office.

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

The Global Payment Solutions (GPS) Senior Client Service Manager is responsible for developing strong relationships with our clients to understand their goals and objectives resulting in a deeper and stronger relationship. The GPS Client Service Manager with HSBC is a seasoned professional with experience in cross functional activities including implementation, integration, client support, operations, sales & product management.
Here's what you can expect:


Maintain full logical and technical client business footprint globally (e.g. accounts, services, profiles, users, mailboxes and encryption protocols, file exchanges, etc.) You will have visibility of and ultimate oversight for all Client Management engagements (in-flight implementations, integrations engagements, service cases, etc.) Provide regular analysis of client activity and establish a regular cadence with covered clients to identify opportunities to: Reduce service case, implementation, and integration volumes without reducing revenue opportunities Improve time to service/cost to service the customer Measure and Maintain exceptional client experience as identified by the customers Direct accountability and responsibility to field and/or resolve service inquiries.



Requirements


Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Strong knowledge of Cash Management products and services or other relevant industry expertise. Solid project management background, managing complex and demanding client projects. Excellent time management, planning and organizational skills. Strong focus on client experience and client success. Ability to manage a high workload. Excellent analytical skills and attention to details.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Print and Client Services Manager reports directly to the General Manager and has ownership of the Print Services area. This position is accountable for achieving sales plan for copy and print and is responsible for engaging and providing an exceptional client/customer experience. Will partner with the General Manager and Sales Manager to drive the overall sales Client Services culture in the store and promoting the sale of the best solution.

The Print and Client Services Manager will build ongoing client/customer relationships while demonstrating advanced knowledge of print services. Is responsible for supervising the daily activities of print services and provides leadership, training and direction within the Print area to ensure clients experience the highest level of exceptional service. He/she is expected to quickly build ongoing customer relationships and become a trusted expert by utilizing advanced Print Services knowledge to meet client needs. Additionally, the Print and Client Services Manager along with the General Manager, directs and supervises the daily activities of the entire Print Services department, including self-service. Demonstrates a passion for the brand, print services and solutions, and other products and services offered to our customers.

The Print and Client Services Manager will utilize the Company’s proven sales principles to proactively engage customers, to drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction and to take the opportunity to develop Advisors with these same principles. Is required to perform daily and weekly maintenance of the Print area. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party. Print and Client Services Manager will also be a ‘Key Carrier’.
Primary Responsibility:
1. Proactively acknowledges and engages every client in the Print Services area to ensure a positive client experience. Utilizes and understands the Company’s selling program to promote the sale of the best solution as well as additional Print Services solutions and products.
2. Operates all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time. Additionally, responsibilities as an External Key Carrier include but are not limited to ensuring the safety and security of the building and associates during the absence of the management team. Performing opening or closing responsibilities. This includes driving awareness of key performance indicators, providing leadership to improve results, activation/deactivation of the store’s alarm system, and processes for opening or closing the store.
3. Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all clients throughout the store.
4. Able to evaluate the size and complexity of orders to determine if a RPF (Regional Print Facility) should be used, per established guidelines. Completes the Perfect Order (PO) form for every non-fax order.
5. Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Print Services sales by supporting all related current programs, new product launches and special initiatives.
6. Trains and coaches support staff (Advisors) on the use of new products and tools. In addition, contributes to associate’s development through training, communication, recognition and support.
7. Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.
8. Maintains the appearance of the Print Services area in accordance with policy.
9. Partner with the General Manager to develop and maintain selling and external marketing strategies to include an effective canvassing program.
11. Assist in managing payroll, sales, budgets and the annual performance review process.
12. Completes all applicable management training, including (but not limited to) Anti-Harassment and Code of Ethics. Adhere to OSHA and Worker’s Compensation guidelines.
13. Act as Leader on Duty and coach the activities of other associates to ensure every client/customer receives the highest possible level of service. Take advantage of every opportunity to develop sales-oriented associates and supervisors.
Equal Employment Opportunity
Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.
We will consider for employment qualified applicants with arrest and conviction records.
How to Apply
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Pay, Benefits & Work Schedule
Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
Other Information
Minimum 3 years experience and/or training in related field including 2 years retail management experience Minimum two years management experience or demonstration of skills and learning through an internal development program;Experience in Print Center Operations
Fair Chance Ordinance
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance

Looking for a compassionate and adaptable client service representative for our overnight, holiday, and weekend emergency room.

This position is for an experienced receptionist to run our emergency room check in / discharge desk and be the face of the clinic as they greet clients and their pets. While supervising our team of CSR's.
2 year veterinary reception experienced required.

_About Us _
* *Care Animal Emergency Services of Plainfield provides urgent care for pets who are sick or injured after their primary care veterinarian is closed. We service the entire southwest suburbs of Chicago and our growing 3-doctor practice not only offers emergency services, but we also offer ER surgical services such as caesarians, ingested foreign body removal, GDV surgery laceration repair and any other procedures that cannot wait until the primary care veterinarian's office is open. We utilize digital radiography, in-house laboratory and blood typing, have an isolation ward and two surgical suites.

What You Can Expect

Great Learning Opportunities Strong Partnerships Giving Back to the Community Team Appreciation

What We Expect

Compassion Adaptability Hard Working Team Player Organized

Job Duties

Answer phone Task Messages to Correct Staff Triage Incoming Patients Use Intravet (On-Site Training) Provide Compassionate Care Client Paperwork Financials
Trupanion (Experience a plus, On-Site Training) Care Credit (Experience a plus, On-Site Training) Scratch Pay (Experience a plus, On-Site Training)

Hospital Hours
Monday-Friday 8pm to 8am
Saturday 3pm to 9am
Sunday 5pm to 8am
Open 24-hours on Holidays

Availability

Overnight-Weekends-Holidays Full time and Part time positions Flexible shifts on mandatory holiday's Flexible Shifts 6-hours to 12-hours

Benefits: (For full time employees):

Paid Time Off Medical/Dental/Vision Short/Long Term Disability Life Insurance Health Savings Account/Flex Spending Account 401k (for part time and full time employees) Weekend Pay Differential (for part time and full time employees) Employee Pet Discount (for part time and full time employees)